I highly recommend seeing Stacey at Taylor Ford! Just bought my 2nd vehicle from him last Monday, and had the best experience. He is very polite, patient, and will answer all of your questions in a very timely manner!

Over that last 12 years we have enjoyed utilizing Taylors Service Dept and have purchased several vehicles from them. We just purchased a used Lincoln and did so mostly due to Taylors ability to service it during the warranty period and after it expires. Travis the service writer is a great asset to Taylor!

Great people and dealership, Andy was very easy to work with and very prompt and acute to my needs and concerns. We did everything on line, text, and call and time st dealership was very minimal, best truck buying experience ever! Dealership was very customer friendly and prices were not inflated or outrageously over priced on a new 2021 Truck. I would and will definitely purchase from Taylor Ford again.

Great customer service! If they have it, you can drive it! Traveling from Hendersonville i called to make sure that I could drive the vehicle i was looking at. Yes it will be ready for you when you arrive. Taylor Ford went above and beyond to help get the vehicle I wanted!And NO MARK UP!Thanks to Taylor Ford in Waynesville!

Update-two of the tires on the truck I purchased had OK tread but didn’t pass inspection because they were dry rotted. Again, my fault for not inspecting them more closely but I would hope a Ford dealership would catch things like this.Overall pleased with my used car purchasing experience. Three issues forced me to lower my rating. The first was some serious rust (holes) on the truck bed. The failure to disclose was possibly inadvertent. When I pointed out the problem to the dealership they took a significant discount off the purchase price.The second issue was discovered after the purchase. The actuator motor for the heater/AC was burned out. This made the truck constantly blow hot air. It was a cheap fix for us since we are handy but it brings me to my final issue.My assumption was that there would be some sort of minimal warranty (1 week/1k miles). I was informed that there was nothing but that the folks at the dealership “were fair” and would help us if needed.I would use them again but be cautious with the pre purchase inspection.

Thank you Taylor FORD for the great experience. My salesman Chris Lance did a phenomenal job of making the sale quick and painless. I always hate sitting around for hours with no end in sight, hoping to make the purchase of a new auto. Let me say my family has been a FORD ONLY family since the 1930s and the Taylor FORD dealership exemplifies the customer service that FORD demands from their dealerships. It is a REAL dealership that has the customers satisfaction as its core value. Thank you again!

Rickey Ramey, the service advisor at Taylor Ford, has been great to work with in taking care of my 14 year old F-150, as well as the parts department and check-out staff. Their service has been prompt, professional and friendly. I would highly recommend letting Taylor Ford Service Department take care of your vehicle.

Was friendly and tried hard to accommodate my wants and needs. I was impressed with the service I received

I had a great experience with my vehicle purchase. Sean Cash assisted me and he was awesome. He was knowledgeable and helped me navigate through the car buying process. This was my first vehicle purchase through a dealer so I was a bit lost in the process and nervous. I had visited several other dealerships in Waynesville and Asheville area. Ultimately returning to Taylors as they were welcoming and made me feel comfortable. Sean was courteous, honest, and answered all my questions. I would most definitely recommend them! Thank you Sean!

Great experience! Straight forward and very nice people. Thank you to my salesman Dan, made my new purchase easy and painless. Highly recommend Taylor Ford.

Well it was a unusual day for us we really needed a truck and the members at ford came thru for us we drove out with a 2014 dodge ram 4x4 hemi with 18,000 miles, we were so thrilled so if you need a car give taylor ford a try first it will be worth it, thanks again guys

I like the GMC sierra 1500 very much but I am disappointed that I have not had the truck a month and I am having to put the truck in the shop for a power steering issue that should have been fixed before it was sold. No problems with the salesman, Sean was very professional and helpful, very good at his job.

Drove over Saturday morning and had a 5 star experience with crew at Taylor Motor Company. Very courteous, answered my questions, and overall great experience. Would highly recommend doing business with these gentlemen. Great inventory new and used.

Entire transaction is WONDERFUL.Phone call receptionist was courteous and friendly very helpful.2nd, 3rd or 4th vehicle purchased from my salesman Stacey Howell, goes above and beyond to be helpful. Fights on my behalf every time to get the very best price from the management team.Will be back to them the next time that I am looking for another vehicle.THANK YOU ALL,Roger

Thanks to the staff for helping get me into the service dept and for fixing my emergency engine failure issue so promptly and efficiently.

Best experience I have ever had at a dealership. The staff was friendly, and knowledgeable. If you are looking for a new/used car, I would start at Taylors.

Sean Cash, was honest from the first phone call. He went out of his way to explain everything regarding this new vehicle. I would highly recommend to anyone.

Sale was jerked from under me. Was told it was sold to a friend of the owner.

I came by with my husband and baby to check out the Rangers. There was a great one on the lot and we were able to test drive it really easily. My only complaint would be that the salesperson came out with their mask below their nose and I asked that he wear it over his nose while he was helping me which he did momentarily but then was wearing it incorrectly for the rest of the time we were there. Whatever ones personal beliefs about COVID are, I just feel like it should be a company policy when working with the public to require the sales team to wear masks correctly when working with customers, especially customers who have made it clear that it is important to them. I wouldnt consider buying a car with a sales person who refused to comply with a request like that, I just wouldnt feel comfortable with the rest of the transaction.

I would do business here again. Our salesman, Sean, was courteous, kind and very helpful. No pressure, no BS. Helped us find a great car at a good price. Their finance dept got us a loan 1 full point lower than my credit union. Good company, good people.

I had inquired about a Jeep Wrangler I had seen on their website and the next day I had planned on going out to test drive it. As soon as I had pulled up Stacey came out to greet me. He had the Jeep out and ready for me to test drive it, no waiting at all. I had decided to trade in my car and they gave me exactly what I was wanting for the trade in. The entire process of buying this Jeep was an amazing experience. Stacey was patient, kind and answered all my many questions and got me my dream car! Thanks to all that had a hand in helping! Also Dean the financer for getting me my awesome deal! This is an amazing dealership thats willing to help with anything and not just run you over like other places! Highly recommend!

Personal where knowledge and helpful and promptly got all the paperwork completed to my satisfaction

I had interest in a vehicle at Taylor Ford that I found online, and Sean on the sales team was excellent. He kept me updated on its availability and progress over several days as it was prepped to go on the lot, and let me see the vehicle. He was pleasant to work with, and knowledgeable about that vehicle, specifics of its history, and other options for comparison. Working with Sean and the sales team was one of the best experiences I’ve had in buying a car. Even in coming to an agreement on a possible trade-in vehicle, everyone was professional and friendly throughout the process. I was impressed that the sales manager came out and talked to me himself rather than playing the “back and forth game” with sales team members that many dealerships often do. I will definitely consider this dealership in the future for both vehicles and service. It was clear that everyone I worked with values their customers and knows what is important in helping them feel welcome and comfortable.

I was very pleased with the selection at first for the type of vehicle I was looking for, more options that the other dealers in the area.My salesman Chris was a personable young man and answered all my questions.I explained exactly what I was looking for and purchased 2 vehicles and was out the door in a few hours.One of the vehicles was delivered an hour later.I was very impressed with the speed and clarity of my sale, I have already recommended this dealership to others.

Great experience, front to back. Id researched the vehicle I wanted prior to visiting. Zero pressure tactics, zero sleazy sales stuff, you know the drill. Just accommodating, helpful, & informative. Chris Ellis was my salesman, and Id happily buy again.

I was pleased with the way the trade was handled. I of course would have like to gotten more on the trade but I realize the excessive miles on my car. Mr. Ellis was very accommodating and was not high pressure which would have been a huge turn -off for me. The F&I went well and the car was extremely clean and ready when picked up. I would purchase again from them.I bought my first new car from Taylor Motors in 1977.

I want to say that there was a difference of opinion between myself and one of the service shop attendants at Taylors ford. This was in reference to the virus and the precautions that would be taken during the time my car was being serviced. I called to explain what happened to the manager and told him that i ended up leaving without my car being serviced and would not be using them again as a result of the conflict. He not only apologized profusely but also gave me my service on the vehicle for free. They were very kind to me when I arrived back at dealership and treated me great. I am thankful and will be returning to have my car serviced and new tires and lift kit put on. Thank you Dean for making things right!

Throughout my life, I have been to more auto service departments than I can recall. Taylor Ford is the best of all of them. Service is done on time, done well, and everyone is pleasant.

Came to look at a used f-150, and was not surprised to find it as described. We ended up purchasing the vehicle, with a full disclosure on the truck, and Mark and Glenn speaking openly regarding the vehicle. We enjoyed the process and transaction, and will recommend this dealership to our friends.

I would love to say that Taylor Ford sets the bar for customer service! I had my husbands truck in for service and they were so nice and friendly. They kept me aware of the entire process so I didn’t have to guess when it would be done. They also gave me a ride to and from work. Ashley was so nice! Ricky and Timothy in service were very helpful! Go see them!!

For some reason my name was not on the calendar for my scheduled checkup. However, I was greeted warmly, gave instructions and went shopping. My car was ready in less time than I was told it may take and the manager walked me out to my car to adjust the clock to Daylight Savings Time. I will go back and highly recommend Taylor Ford for buying and servicing a vehicle.

I have a 2004 Ford GT convertible 40th Anniversary. Driving it up to Maggie Valley NC from Monroe NC Sunday 7/19, got into our campground and going down hill lost all brakes, went to floor and lost power steering. It was taken to Taylor on Monday 7/20. We were called to pick it up Friday 7/24 and was told the power steering pump had to be replaced and that power steering and brakes were fine.Yesterday Saturday 7/26, my friend and I were riding through Waynesville and when I hit my brakes to stop at a red light at Russ Ave where the taco truck sits, my brakes went to the floor. That is a busy intersection. Amazingly the light changed to green and I was able to go straight across and turn left to go up into the lower part of Ingles parking lot. No brakes, but power steering was fine. Able to stop by using hand brake.Right front tire was smoking horribly and the center medallion of my rim was gone. So hot you couldn’t touch it.Today 7/27, at present we are waiting on a rollback to pick it up and take it back to Taylor Ford. The tires we have been told were never pulled off to look at the brakes. ???I will finish this review fairly and honestly when we find out why I had no brakes and this is resolved. Right now... not a happy lady.

As always, I can expect excellent service and friendly staff. Thank you for providing years of service in this community.

Aiways efficient and professional.

Everyone at Taylor Ford service dept was very helpful about scheduling our appointment and taking car of my car. They kept were prompt in getting back with us in what they found and getting our car back to us. Highly recommend them in the service and sales dept.

I had a good experience with them, they were very nice and they worked with me to make sure I was getting what I wanted and they were honest with me. Terry was very nice and funny, always put a smile on my face, even when I had a little trouble with the new car I bought he made sure I had something to drive until it was finished. I would recommend anyone wanting to buy a new car to go to Taylors!

This is a great dealership. They went out of the way to sell us a new Expedition. I highly recommend them to anyone looking for a new Ford! Andy Ledford was a great salesman.

Always the best service. Gordon and Andy are willing to help anyway they can. Big thanks to Ricky for taking care of our Subaru.

Courteous, from the first phone call to picking up the truck. I hope my follow up appointment for a busted mirror ordered goes as well.

The F150 raptor was the third vehicle I have purchased from Taylor Ford. Over the years, we have had two of these vehicles serviced over the span of ownership. Both the sales team and service department are very professional, courteous and knowledgeable. Would definitely recommend friends to purchase their next vehicle from them!

I called the dealership about a 2015 BMW X3 and spoke with Stacey. He was very informative and I made an appointment to see the car a few days later. I arrived and Stacey met me. Took the car for a test drive, came back and we made a deal. No surprises with regards to the description of the vehicle. Very happy with the vehicle and the treatment I received there at the dealership.

In town for my wife’s work. Late Wednesday afternoon my truck started acting up but couldn’t get to the dealership prior to service closing. Walked in on Thursday morning at 9 and they diagnosed and made the repair by 11. Great service and very understanding that we traveling.

Wow! Best customer service I have ever received! From the moment I called to the morning we picked up our car, the staff was very friendly especially “Travis” so friendly and professionally! Kept me posted through the entire process! I was even able to get a “loner”vehicle with no problem. Coming from Asheville Ford those people are so RUDE- and never have a “loner” vehicle available. I never knew such a nice dealership existed till we came across Taylor’s...Thank you for taking such good care of us!

Traded a 2011 Ford Edge in for a used 2015 Honda CRV. Received lots of help and patience from Samantha in sales, and felt like she treated me respectfully and honestly. I enjoyed having a female salesperson! Service has always been great, too. Love the new car, it was a great trade-in.

I have bought a lot of cars during my life but found this dealer to be one of the exceptional dealers. They are friendly, honest and offer great prices. NO DOC FEES which means they do not play games. What they say will be done. I drove 100 miles to pick up my used car and was concerned I would be given the run around since it was all telephone calls prior to my purchase. I was surprised how professional they were and the Mustang was as promised. This was a 12 year old car but their description was perfect. I highly recommend this dealership. My compliments to my sales person, Leslie Baker and the management team for making this a professional experience. Lastly I had some work done on the car and they paid a good portions of the bill. When I signed the contract it stated there was no warranty but when a couple of unknown issues were found they stepped up and helped with the bill. How many dealer would do that? NOT MANY, only the best dealers..

Sean Cash was the salesman that helped me purchase a car. He was very friendly, informative and knowledgeable. I highly recommend asking for Sean if you go by Taylors!

The paint is coming off my truck and it only has 11,600 miles and not even 2 years old. I can’t put all the blame on Taylor’s because Ford refuses to stand behind their product. But if I were Taylor’s and having their own body shop I think I would want to at least try to take better care of a customer that trades trucks every 2 to 3 years. I’m the type of customer that if they try to help me then I’ll be a customer for life. Guess I’ll be looking at different brands of vehicles when I get ready to trade.

After looking for weeks, I found the used car I wanted (via CarGurus) at Taylor Ford of Waynesville. I drove over from Knoxville and had a great experience buying a car that I love. Stacey Howell was great. Salesmen from other dealerships (in Asheville, Charlotte) were pushy and I didnt trust them (especially after one tried to pressure me into taking out a 72 month loan). Stacey had a calm and pleasant manner and I trusted him, which was a great relief. I had financing from my credit union, but Taylor Ford gave me a better rate. I had the car checked out at Appalachian Automotive, which was also a pleasant experience. Your mileage may vary; I didnt need to haggle over a trade-in or the price, so that may have helped. I would definitely buy from them again.

Very easy to work with, definitely will use Taylor Ford again! Mark Williams was very kind and helpful, I got exactly what I wanted!!!! Love my CRV

Other local Ford dealerships claimed to have a two week lead time for scheduling a front end alignment but Taylor Ford got me in the same day. Even took care of tire rub on my 6 lift f150. Offered to get recall service done the very next day too. Helpful, efficient and friendly.

Taylor Ford of Waynesville is by far myMost pleasant experiences, when you leave you feel like family not a customer.... its my go-to for vehicle purchases and maintenance. thank you Taylor Ford in Waynesville for all your hard work!!!!

I did not purchase my car from Taylors, but had an issue I needed fixed. I called them, they got me in, and Ashley in the service dept. was amazing! She arranged for my repairs to be paid by the place I bought it (it was under their warranty), and got me in a rental car so I didnt have to be without!!! She text me and kept me in the loop for the whole thing! Great experience! Thank you Ashley!

Im really disappointed with this dealership. Took my f150 here to have them fix my steering. They said they agreed there is something wrong and that I should take it back to where I bought it and have them fix it. Since it was under warranty. I took it to Ken Wilson ford and they are fixing it. I dont understand why they couldnt fix it.

My husband noticed a 4Runner on your lot and I was in need of a new car. We came by to test drive it and I never gave it back. Mark Williams set us up with the proper process to try it out, then assisted us in the purchase with excellent customer service. The process was easy, no waiting or haggling. They also gave me a great trade in price for my previous vehicle. Thank you for such an easy, stress free purchase. Susan Hooper

I came to Taylors just to look at options about downsizing my large SUV to a smaller version. Sean Cash came out as I was looking at the Explorers and started showing me all the options and practically had me sold on it by his vast knowledge of the vehicle and his thorough demonstration. He was so nice and accommodating and made my trading experience with Taylors exceptional!! I was very pleased to be able to drive away in my new to me 2015 Explorer. Sean is top-notch!!! Also they have the BEST General Manager I have ever dealt with and we have traded many times over the years! Dean Howell is so open and honest and works hard to make sure you are getting the best deal!! Great company to deal with.

I wanted to take a moment and say how awesome of an experience I had with this company and the salesmen, Brent. I do not live in the area but found the vehicle I wanted there. Brent did everything online and over the phone. I never had to step foot on the property. He even delivered the vehicle and picked up my trade. He provide the best customer service anyone could have ever asked for. Please consider business with Taylor Ford as this was my only good experience purchasing a vehicle. A+++++++ Brent, Thank you.

I cant go higher than 2 stars because Im currently sitting in a Subaru dealership waiting to pay around $300 for a key fob. Taylors people were very nice, and I love my new car. However, call me old fashioned, but I think every car should come with 2 keys. Had I known there was only 1 and a second one would cost $300, I would have bought my car somewhere else. Ask- dont assume!!

Since I’ve purchased my vehicle I’ve been bringing it to Taylor ford. Travis Singleton in the service department has been more than helpful each time I have came. I will continue to come back here and I recommend it to all of my friends.

Bought a 2018 ford 150 and was getting around 21 mpg when I first purchased it. Dealer installed wheels and one size bigger tire with 1k miles on truck and got around 19 mpg which was to be expected. Transmission started shifting hard and slipping around 13k miles and made an appt. The service dept said there was a tsb on the transmission so they flashed it. Immediately I noticed a decrease in gas mileage to around 12 mpg. Contacted service department about issue and they told me that the flash would take up to 2k miles to notice a change. After 3k miles took it back and was told everything was within spec and still getting 12 mpg and hard shifting. Picked the truck up still having the problem and put another 2k miles on it before I took it back for the existing issues. They done nothing to it and said everything was within spec again so now I’m just stuck with a $50k truck with problems that can’t be fixed even with it being under warranty. They called Ford Motor Company and red flagged me saying it was all do to the aftermarket wheels and tires. The dealings I had with the service dept was very unprofessional. Although the salesman has been great through it all I will never recommend anyone to them again do to the service dept.

Hats off to Travis singleton in Service department had a recall on my truck called got in and got it all done in the same evening jus as he said it would be if your a ford owner this is the dealership to use thanks again guys

Very easy! Great no-haggle price and knowledge salesperson helped me purchase my new 2019 Ford Explorer. Love my new vehicle as much as I enjoyed my buying experience at Taylor Ford in Waynesville.

Wow!! What an amazing team. We truly appreciate the time and effort that Chris B. spent finding us just the right vehicle. We have been looking for a used Jeep for several months and Taylor Ford came through for us! It is beautiful and in like new condition. We are so blessed and thankful for the team at Taylor Ford.

I brought my 2018 Ford Escape in performing smoothly but it had an engine knock. I got it back from Taylor idling rough with lagging acceleration, jerky shifting, and declining fuel efficiency - but the knock is gone. Taylor said its performing within Fords acceptable guidelines, nothing they can do about it. This car was already the result of a VLA buyback for one Ford lemon (2018 Ford Focus), now Im stuck with another mess I expect to fail thanks to whatever Taylor messed up in it. Ill never buy another Ford, and have nothing good to say about the company or this dealership. Spare me your canned response, calling your number hasnt fixed anything.

Their scheduling was timely. I was kept informed of the progress. It was completed in good time. Overall a professional experience.

Great, friendly service! We were greeted by everyone we saw, not just the salesman we worked with. I knew what model I wanted and even though the color I wanted wasnt on their lot, they found the color I wanted and brought the car to me from Kentucky! Absolutely unbelievable customer service!

I had my first service on my 2019 Ford Ecosport at Taylor Ford in Waynesville. I could not ask for the staff to be any more helpful or courtesy. I had made an appointment online. I was checked in immediately and the service was completed in no time. I would recommend them to everyone.

Recently, I was in the market to trade my car for a more fuel efficient model since I commute to work 5 days each week and I wanted to trade down and reduce fuel costs. I went to several dealerships and looked at many highly rated fuel efficient vehicles. The sales people, managers and finance department at Taylor Ford were very helpful and made the process as painless as possible. I have often said I would rather go to the dentist than have to buy a car.Stacy Howell and Gordon Prince were very helpful and really worked with me to reach my goals. Kirk Stump, the GM, brought some fun and humor into the process.I decided on a Ford Focus in part because of the way everyone worked with me...and there were some pretty tough competitors in terms of car choices.I would highly recommend Taylor Ford.

Nice and clean waiting area, the staff was professional and courteous. The service didnt take terribly long considering it was a diesel and what i had done.

Bought a fully loaded F-150 King Ranch model. Great experience in all respects. People at Taylor were very professional and helpful.Had dealt with Taylor for over 16 years. Service department is also 5 star.

Recently purchased a used vehicle from Taylor Ford. Salesman was curteous and helpful. They worked hard to get us the most for our trade-in so that we could purchase the newer vehicle for our family, even staying well after closing time. Both my wife and I were treated with respect at all times. Will definitely keep them in mind for future purchases.

Taylor Ford Is And Has Always Been A Great Place To Deal With, The People Are Great And So Is The Service

Awesome service traveling 1200 miles from home had an issue they took us right in and got us back on the road... could have asked for any better service thank you Travis for taking care of us

Taylor Motor Company has one of the best service departments I have had the pleasure to use. The staff is very knowledgeable, considerate. and professional. The most important characteristics are that they are reliable and honest. They provide you with facts to make a reasonable decision and they treat their customers with the utmost respect.

Dropped my vehicle off 1 hr prior to scheduled time for general maintenance, oil change and rotation. Work was completed prior to my actual scheduled appointment. Travis is always friendly and professional. Thanks Travis.

We absolutely love Taylor Ford. We have made 2 purchases from them in the last few yrs. Taylor Ford is 45min away from us and we pass THREE ford dealerships on the way but they are worth your drive. You will not find the quality of service anywhere else. You feel like family. Highly recommend.

My husband and I purchased a certified used 2013 Ford Fusion today at Taylor Ford from Stacey Howell. My husband remarked that it was the most pleasant experience he ever had purchasing a car. Stacey was wonderful and spent a lot of time with us over the last week. It was more like having assistance buying a car rather than being pressured. This is truly a hometown dealer. They let us drive two different vehicles over night to help us make a confident choice about which car was right for our family. The finance manager worked some miracles, as well. My late father traded many times over the years at Taylor Ford and I think he would have been proud to see the service that they provided to my husband and I today. They have earned another generation of business. Well done.

Salesman who was helpful and friendly and helpful (Alan Jones), but not overbearing. Explained everything I need to know about the vehicle I bought and let me decide for myself. Price was great and very competitive! Very patient with my decision making. Service responded to my requests in courteous and prompt manner! Dont have to dread going to car dealership. (Wish there were more than 5 stars!!!!)

Would have given 4 stars, but when I took my car in for a scheduled recall issue, they had given my parts to someone else and did not call to let me know. It is a 45 min drive to the dealer. It has been over two weeks and I have still not received a call about the parts to fix the recall. Oil changes and tire rotations are top notch.

Dropped my car off for an oil change before heading to Savannah for the weekend. I dropped it off at 8:00 and Ricky had it ready by 12:00 as he had promised. I told him we were going on a road trip and to have them just kind of look it over. He called to let me know that I needed an airfilter as well as a power steering flush and recommended it be done before going on such a long trip. They did a great job and i apprieciate their hard work.

I was a little disappointed about the wait I had for my oil change. It took several calls and two tries to finally get in. It also took 1.5 hours of waiting. In all fairness to them, it was right before the Thanksgiving holidays. Normally my experience has been great and Im confident it will be again. I miss the convenience of being able to make an appointment to get an oil change.

I tend to research a lot before I buy so I knew pretty much what I wanted when I went in to the dealership. They had already sold the used vehicle my husband and I had originally looked at on the lot, so we figured we would need to follow up at some other cars we had looked at elsewhere because we didnt think Taylor could match their price. Nope! They had other vehicles that had just arrived on the lot and more than matched the prices on the other lots. We had a great purchase experience, got a great financing rate through Ford Motor Credit, and follow up was good too. Couldnt be happier.

It was after service dept. hours when I walked in, a mechanic and the sales people were extremely helpful in helping me reach a towing company.Once the truck was there the service dept. people took over. They were very friendly and helpful. A few days later they had the problems fixed and I was back on the road. Im very satisfied with every thing and will definitely use them again.

Joseph is a tip notch guy and a pleasure to deal with. He got me in exactly what I was looking for with a price that was right for me. I enjoyed the service so much, I went back a week later and bought my wife a new Explorer. I would recommend Taylor Ford to anyone and everyone looking to buy a vehicle. Customer Service cant be beat.

Ricky Ramey and Bo Enloe are awesome people to work with. Great customer service. 👍🏼

Great service department with better prices than the other Ford dealerships in the area.

No pressure, very courteous and helpful. Gave me all the information to make a decision. Let me go home with the car to show my wife, BEFORE I bought it !!! Answered all questions before, during and after the sale.Also, a great service dept.Stacey Howell was my sales consultant.

Colby and Chris made car buying simple. Traveled two hours away and Jeep was describe as it was online. I will buy or recommend this dealer to friends/family.

I highly recommend going to see Mark. He was able to find a car that I love and can afford! Definitely the best ford dealer around!

Apparently in 2017, Taylor Ford has refocused on their pricing/selling strategy. I got a certified pre-owned Explorer at a price that blew any competition away for many miles. Right up front, no haggling.... everyone was very friendly and laid back, and I felt zero sales pressure. LOVE my Explorer and my experience! Oh, and the 1.9% financing for a CPO vehicle!!!!!

Taylor Ford is the best dealership I have dealt with. From sales to service there is no better place to go. They have been my dealership for almost 20 years and have purchased approximately 17 vehicles from them. I have purchased from many other dealerships and Taylor Ford is by far the best.

They are so easy to deal with always friendly and honest. Stacey went out of his way to make my car buying experience a great one. I definitely recommend these guys. My 3rd car from there.

I was very pleased with my experience at Taylor Ford. They made purchasing a vehicle a quick and smooth process. Stacey, the salesman I worked with, was also very friendly and helpful. I would highly recc Taylor Ford to anyone interested in purchasing a new or used vehicle.

A great place to buy a vehicle. Best service and friendly people who try their best to get you what you need

It was a normal oil change and tire rotation. They also quickly helped us sync our phones with the car. We were missing one little step. Took only about one hour.

These guys are great! They were able to get me into the perfect vehicle that suits ALL of my needs at a killer price! If youre looking for an easy, low stress car buying experience, go see the lovely people at Taylor Ford! (:

Service is always good and reliable.

I had a good experience in the purchase of my new F150, I took my truck back for a recall notice and was taken in at the appointed time and and the service call lasted about 45 minutes just like I had been told. I am very pleased with the way I have been treated. I am retirement age and have bought numerous vehicles over the years and can say that this the best experience with a dealership that I can remember. Thank you

I have always had great service at Taylor Ford of Waynesville, it is the only car dealership that I will trade with. Everyone is always nice and very helpful. I like to trade local and Taylors is a great dealership. I have traded with Stacey Howell for years and he is an excellent salesman.

I choose Taylor because I trust them. They do the work they are suppose to do and do it well without telling me I have $1600.00 worth of work that needs to be done. I took my Minivan for a recall like I did this week with my Escape, but to another local dealer. They did the recall and did not want to release my minivan because it needed the $1600.00 worth of repairs. I finally got my minivan and took it to a local mechanic who looked it over with the checklist of problems. The only thing he found was a loose tag light and he tightened it up for me. Taylor has never done this to me. I really appreciate them being honest and trustworthy to a female who is alone. Thank you Taylor.

I have dealt with the sales and purchased my used car through them and then the service, all around great in everyway. Very pleased with this process, easiest car I ever bought!