So far not impressed. Never been here before, brought a backpack in to get an embroidered logo on it and was met by a young somewhat put out girl at the front. Ill refer to her as the like I said girl. Maybe your company needs to get a bit of customer service training for her as she like to use the term like I said. This is not the way you want to talk to a customer especially in an annoyed condescending tone. I was trying to verify if I needed to leave an old backpack, or a picture, with the Embroidery already on it as a reference to how I wanted the new backpack to look. Obviously she wasnt understanding and certainly wasnt explaining herself well at all to me and kept saying like I said. Im sorry but if you wouldve listened to me, you would have understood what I was saying to you and would have been better at explaining yourself. Dont assume a customer knows how the process works. I guess I just expect the first person you deal with in a business to be pleasant since theyre representing the company, maybe Im expecting too much. I may change my review based on how well they handle my order as I hate to judge a business on one person.

They made me very comfortable!!!!

Arranged for 20 or so polo shirts to be done up with reflective logos. The first time we got them back, they werent heated through enough and began to peel off immediately. There are also burn/melt marks all over all the shirts. We took them back to be reheated and some of the shirts are still peeling. Evidently, this was a training issue that was rectified.We also set up hat orders, and finalized a logo and hat model. When we went to make our first order, they told us they no longer have that hat model. They did set us up with an alternative.Having had these issues, GPA was willing to make it right and then some. We will keep our dollars local and support GPA as they continue to meet our needs.

I am baffled by the customer service, or lack of thereof. I filled out their online form to get some pricing on a project. I waited a few days without a response. I then emailed two different emails at the company with my logo and the specifications of a hat I wanted embroidered, still no response. I stopped by in person and they told me they needed better graphics. I emailed them from my smartphone and they looked at the graphics and told me that someone would take a look and let me know. They never did. At no point did I get any sort of quote or even a hint that they might be interested in my business. I really wanted to use a local company for my project, but apparently they arent interested in my business.

Better than GO USA in: pricing, customer service, small business orders, local loyalty, & quality of product. Thank you for doing business right in the valley.

Great service! Thanks, Nancy, I look forward to working with GPA.

On point, job done when promised