SAME DAY REPAIR!!! Not only is this place one of a kind. They have been fixing my motors for a decade plus, and always do a great job! They just fixed me up on the same day for my MLF Super Tournament!!!
Tri-State has always given me great customer service. A lot of items are difficult to find due to issues beyond their control, but they manage to track down what you need. The service department is knowledgeable and fast. They are also a certified repair center for the major brands and that makes it convenient.In today’s ultra-competitive market they have the history, knowledge and staff to be number 1 on my list.
Been in and out this shop since 2003. Great folks that know their stuff. If you know what you want, chances are they have it or are happy to get it for you. If you are looking for technical advice, they are more than willing to help, just be respectful of their time and do so during slow hours or off season.
Been going here 30 years. Always great, fast, friendly service.
I had an appointment to take my boat in for a fish finder install. The mentioned that they do not have an indoor install facility so I wanted to call in before I took my boat there. No one would answer their phones. There is no way of leaving a voice message. Then their phones had a busy signal for an hour. I finally gave up calling and sent in an on-line message asking if we could reschedule but still no response. I guess theyre too busy to notice one of their appointments didnt show up.
Ordered a Nucanoe kayak of which I was having a hard time finding in stock anywhere else. Bob noticed I live in Wisconsin by the shipping address, which is where Nucanoe kayaks are produced, and arranged for me to pick it up directly from them saving me time and shipping costs. Customer service was great and I am very satisfied with how they conduct business.
Wanting to buy a new ipilot . Called 4 different times today to see if they had one on hand. 2 no answers and two hang ups as soon as it answered. Ended up driving 135 miles to get one
STAY AWAY. Ordered a 5 port Humminbird Ethernet switch from them online. After not receiving anything but an automated receipt after a week, I decided to call. After trying for 3 days to get ahold of them I finally got ahold of someone, they had a hard time finding my order and come to find out it was in their “new orders to process”. I’m not sure whether it wasn’t in stock or what the deal was. He claimed he’d ask his “online orders guy” and get back to me. After another call and 2 days later I’m still wondering what the status of my order is. I’ve missed other opportunities to buy the switch elsewhere, and still not sure what is going on with my order. These guys claim they “are dedicated to providing the best sales and service available in the country”... I beg to differ. TERRIBLE experience all around with these guys. TAKE YOUR SERVICE ELSEWHERE IF YOU ARE LOOKING FOR AN ENJOYABLE EXPERIENCE
I order a new kayak from from Tri-State Trolling and they couldnt have made the process any easier. Very knowledgeable staff and a great family business that really cares about their customers.
If I could leave less than 1 star then I would. Tried to return an item and they charged me 5%. Nowhere does it say that they dont do returns or that they are going to charge a re-stocking fee. Terrible Business, small businesses that operate like this dirty the pond for the rest of the good small businesses out there.
I just purchased my 2nd Ultrexx for Bob and the crew. Had a problem with my install ( not theres) dropped into the shop and they fixed it while I waited. I could not ask for better customer service or support anywhere.I am extremely satisfied with the service, reccommend to ALL. Thanks Bob Mike Jason and crew well done.
Good products.....fair price. Friendly help
Its awesome working with experienced people who know what theyre talking about would never shop anywhere else
This place saved me big time! Went out two days before a big fishing tournament and my trolling motor blew out. Called them up the next day saying I needed it for the next day and they said bring it in! Had me fixed up and good to pick it up within a couple hours. Highly recommend for any repairs or new trolling motor questions.
Great pricing and excellent customer service.
The owner, Bob, was very helpful. I am buying a boat and they were very helpful in picking my electronics out for my boat. I am getting a 2021 tracker targa with a ulterra 2 helix hummingbirds with ipilot link. They sold me both Helixs and did updates. Also, they installed and uninstalled helix. The customer service and service was great. They know their products.
Friendly and helpful people, I called ahead looking for a specific part and they pulled through and delivered with a satisfying results
Excellent operation. Highly skilled personnel.
Great service and quick too. They also took some time to answer my questions on some new electronics technology I am dreaming about. Highly recommend!
The absolute best customer service out there. These guys not only care about what they do, they are the best in the regional area at what they do. I would not trust anyone else. And a fast turnaround too!
Fair pricing and good, quick work
Excellent deals, extremely helpful employees, and great customer service !
Great service, staff knows what their trade well.
I have gone this place twice for help and have both time left with absolutely no help and in general felt like I had been insulted, talk down to and highly recommend go elsewhere for anything related to trolling motors or accessories. Terrible place for service and talk down the Motorguide products and warranties they are suppose to back.
These guys are extremely knowledgeable.I dont know of anyone in town that knows more or has the level of quality on the installations than these guys do.Ted
These guys can make it happen. I had a problem with my trolling motor and called at 4:00 pm on Friday. They told me to come in at 10:00 the next morning (Sat). I arrived on Saturday and they diagnosed the warranty work and had me out the door by 10:23. No kidding! To beat that Jay told me about a brush pile on LOZ and later that day I caught a 4 pounder off it. These guys are customer friendly, knowledgeable and reliable.
Ive been coming to this place since the 90s. Theyve always treated me good and have great service. Thanks Tri-State!!!!
I come to get parts because they are stocked up pretty good. Customer service could be better. Overall i would recommend it.
Great place for kayaks and fish finders.
Great people and great prices on electronics for your boat.
Great customer service !! Brought my Minn Kota Maxxum for armature replacement in a Wednesday morning and it was ready to go Friday evening. They explained why it went bad and what Minn Kota redesigned to fix the problem. Great selection of Humminbird, Lowrance, Minn Kota, Motorguide, and everything else that goes with those products. Highly recommend Tri State Trolling Motor!!
Great selection and prices on fishing kayaks, parts and accessories!!
Helpful staff, great selection.
Great Service. Just called and bought a Garmin Panoptix Livescope system with a Garmin 93sv plus. When no one has them in stock and on backorder Tri-State has them in stock. This is my GO TO trilling motor and electronic needs. Hands down they have the best staff around with the knowledge for all the equipment they sell.
Tri State installed a trolling motor, and most of the work was good, but a few items were poorly done. On several issues they did not call to inform us of problems and just installed and charged us for the work. Not very pleased with the customer service.
Great service but need a spot for the ladies waiting.
They took take great care of you there and they know what theyre doing
Great selection and very knowledgeable on their products.
Great people, great service, fast turn around
Helpful staff, great service, quick
Coustomer service absolutely sucks!!! Ordered a elec. [22]motor sent me the wrong. Motor (30) kept it anyway,(needed it) so Im out 50$ Im done with them!!! Had to go get it at ups wrong address etc etc ups,
If your looking for a nucanoe these are the guys.
Had a complete overhaul of my trolling motor done by them. Quick turnaround under a week.
Great group of helpful staff!
Quick shipping and awesome customer service! Thank you so much Tri-State Trolling Motor!
Very Knowledgeable Staff. I dont trust anyone else to do work on my boat.
There work is no good and they do not support law enforcement.
Good if ya need a motor
Excellent service.
Only place to get a NuCanoe
Great service