No lines or wait when we ordered. The phone came sooner than expected, and they called to let us know it was ready for pickup. She was able to transfer the data and apps from my old phone to the new one, which was great. Our representative was new, so she was still a little slow because she was being careful, but the job was done right, so we have no complaints. Her customer service was great.

Current or new incoming customers, don’t bother coming into this store location. The workers will refer you to the Mcallen store even when there is a much better location just a mile away from this store. Workers here give you the impression that they do not want to work and are just there to collect a paycheck for doing nothing. My husband went in there to get a SIM card for a new phone and they made him feel as if he didn’t know what he was talking about and then like other customers before told him to go to the Mcallen store instead because they have never had SIM cards there. How doesn’t a phone store have SIM cards???!!!! Don’t waste your time and energy going to this location because you won’t come out happy. If these issues are still happening then it’s clear that the owner is not correcting his employees or giving them proper training as it seems like they are the ones that own this store.

Excellent customer service from Angel and Zeke!I am very great full that I came in to this store. I was having issues with my iPad for 3 days, but finally with their help my iPad is now working.I recommend this location as I feel they go above and beyond to help customers needs.

Great help at Verizon store in Big Lots plaza. Angel & Zeek (A-Z) Solved my app problems & taught me a few more solutions. Made my day.

Ana greeted me as soon as I walked in the doors. She gave me excellent service and also provided me with great detail on the phone I was looking into. Amazing attitude and a great help!! Thank you Ana.

Had a terrible experience. Will spare the details. Felt cheated and lied to. Apparently the store location does not have anyone in charge. Asked for a manager and was told that the store has no managers. They don’t exist. I guess it’s a free for all. Bummer.

Excellent service. She answered all my questions n super knowledgeable. Truly amazing and I love it.

My parents went to this store in March while on vacation to make a CASH payment. My parents are not tech savvy, they prefer to use old fashion cash to pay. They came back to Florida and received a statement that stated they had a past due balance from March on their account. Called Verizon and they did not have a payment for March. Verizon suggested I call the store where they made the cash payment. Called and spoke to the manager Sandra and she could not find any payments made at that store under his phone number (unfortunately my parents misplaced the receipt). Well long story short the manager stated their was nothing she could do about it, my parents had to pay the March bill AGAIN! But when I told the manager to keep an eye on her employees for possible scammers, her response was, “I don’t think any of my employees would do that”. Did not seem concerned whatsoever! Keep your receipts if you go to this store!

Excellent knowledge of their products and services. No high pressure. This Weslaco, TX store has very high speed internet which we have used several times as Verizon customers. Highly recommend these guys ...

Went in to check out Verizon services and the A/C was broken. It was very hot and the agents were sweating. I called Mobile destination corporate office and the front office lady refused to get me a manager to file a complaint. As for the agents they did well as for the company itself they should be ashamed for 1 not wanting to file my complaint, and 2 for allowing the agents to work in such hash conditions. MOBILE DESTINATION GET IT TOGETHER!

Was very courteous and helpful I would recommend this store

The experince was excellent, fast and easy, very well detailed in every step of me being a new customer

Awesome and VERY helpful experience..Ana really helped me in choosing the right phone for me.. would recommend to anybody looking to get a good deal.👌

This staff is just horrible.They take advantage of the elderly looking to just get their phones fixed. My mother-in-law went in with an issue with her phone not charging and the rep Marissa told her to purchase a $50 wireless charger to fix the problem knowing that a new charger wasnt going to fix the problem. When we asked to fix this bad sale we were told that all sales are final

My experience was absolutely perfect. Thank you to sales associate Logan Elewits for your help. Logan not only helped me while I was at the store with purchasing my Apple Watch, he also worked on his day off to remain in contact with me to ensure that the exact watch I wanted would be ordered in a timely manner. After my purchase, Logan stayed in contact to ensure I was happy with my product. Thank you again for all of your help!

Why is this store even open! They cant and will not do more that take a payment or try and trick you into upgrading. Customer service is horrible. The response to all my questions was “yeah bro your only option is the corporate store in Mcallen were just a third party”

The visit was welcoming, once there I was quickly helped and shown to the area of my phone selection. I was given great advice for the type of phone I wanted and I was one my way.

Service was fast and thoroughly done.

Ladies that helped us at the Weslaco Verizon off the expressway by big lots were awesome they went above and beyond to help us. The were kind and great customer service I recommend this store to everyone 😊

Anna Torres had great customer service she was very efficient and friendly with great service!!

Logan is AMAZING! He took care of my 85 year old Mother after AT&T gave her the worst service ever after 20 years of service. He listened to what I had to say by adding her to our account and to be patient with her. My Mom also things Logan is AMAZING! Thank you Logan for such great customer service. There needs to be more people like you.

I have known Adrian for a short time but when I go into the store, he is always there to help and assist me with all my phone needs. he is always very helpful and polite and very patient. He is never in a hurry and always takes his time with me. I have known Sonia for over 5 years as a customer. She is very patient and always very knowledgeable if what she is doing. She is always inviting me to come back and when we are doing with business, she always takes the time to ask me how I have been at a personal level and always walks me to the door. You need to hire more people like Adrian and Sonia for they need more people like them to help at the store. Great customers service always!

Polite and efficient staff,got a new phone ordered and had extra nice service when picking up new phone

This store has excellent service ! Logan was an amazing employee with great communication and patience ! He did an exceptional with assisting me with my situation

I was at the store today and even though it was very busy and I had to wait quite a while, the staff was courteous and a number of times assured me I would be taken care of as soon as possible. And they offered Halloween treats! I had the good fortune of dealing with Mia who, even though I wasnt buying anything or spending a dime, she spent a lot of time with me, answering my many questions and showing me how to do things. She was totally knowledgeable, professional and very kind.

Excellent store ... Manager and staff very helpful.. hands down best customer service I’ve ever experienced they helped me not only on getting a new line but also with transferring my wife’s number to their service and also helping with shipping old phones out they made it very easy 👍🏼👍🏼

Sonia is one of the most wonderful,kind and professional employees that you have. I hope she gets a raise after you read this. She has been wonderful and very patient. The experience was wonderful. We just moved over from ATT and love the customer service she gave us.

I had a wonderful experience here at Verizon in Weslaco switching over from another company with Sonia Moreno. She helped me upgrade to a new phone and explained everything in great detail about my new phone and plan. I highly recommend this location and Sonia to help anyone out who is in need of switching companies or upgrading with Verizon!

Sonia is the manager at this location. She is always very helpful and knowledgeable. Today I needed to reduce my bill. She gave me tips on how to get the best value for my money and a plan to reduce my bill.

Exceptional experience provided by Sonia. Very happy and smiling through the whole transaction. Ported my service from ATT and not leaving Verizon because of Sonia. Awesome store experience!

Sonia is the greatest person onearth. She is very helpful and very patient. I have referred several people to her and she always 9helps them out. You should have more people like her working here.

Of all the Verizon stores Ive been in, this Weslaco location is the best. They always greet me as I enter the store, and Adrian was a BIG help to me today. All the problems that I had were solved and very easy to work with.He explained different promos and new phones, and Im definitely coming back at a later time to purchase my new. I am always treat like a superstar at this store!

Ive heard good things about Verizon recently... so applied and got approved. Went to the store in Weslaco near Great China and was very surprised at how awful the customer service was. The rep was extremely rude!!! When I asked for the mngr. she told me he wasnt there and that he wouldnt be in due to COVID. She even made hand gestures like she didnt care. Not a good experience at all. Get well soon Javier.

We had a wonderful experience with the young man at the store today! He was so accommodating! This store has improved 100% from last year! VERIZON you found th problem and fixed it ! So glad I switched from UA CELLULAR 😍

I did not have a smartphone before, but Adrian has been so kind and patient in helping me adjust to my new phone. I appreciate him and his store and recommend that more people do business with him.

Went in to make a payment and I was having issues with my phone. Sonia helped me out. She is always very helpful and courteous

We had amazing service yesterday we were treated awesomely Sonia was very professional n very patient with us she answered all our questions n we never felt rushed I will definitely recommend this service n location to all my friends and family

Sonias was very very helpful and she is personal and knows what hl she is doing a great job I will be back

Sonia Moreno offers the best customer service in town good thing I switched from AT&T to Verizon

Can’t believe what I saw today! A employee forced outside as the manger did nothing. I’ll go to the other Verizon from now on for my own safety.

Was visiting Weslaco from out of town and thought that I had cracked the screen on my Samsung Note 8. I was assisted by Adrian who volunteered to remove my screen protector and install a new one. Because my phone was a couple of years old he had to search a good bit to find a new screen protector. He cleaned my phone thoroughly and installed the new screen protector. He also helped me get my new protector registered with Gadget Guard. He took a lot of time with me even though it did not result in a large sale for him. Will definitely go back to him as I visit Weslaco regularly. Adrian sets a great example of what good service is all about.

Mia was so helpful and she has so much patience. She was alone and worked so hard❤️

Mia went over and above board in helping me with transferring all my data to my new phone, answering questions, and teaching me new things about my phone.

Mia was very helpful. She explained everything to me. It was a stressful situation for me and she made my stressful situation easier Thank you Mia

This is the last Verizon you want to shop at. For your own safety, DO NOT shop here. An irrate customer forced an employee outside of the premises due to a mishap with his bill, and the manager just stood and watched. Pathetic protocol and complete lack of safety. No one should shop or work here. A lawsuit waiting to happen.

Had issues with my porting of my number into Verizon at other store and came in to this store in Weslaco and Sonia the manager was great in assisting me and having this issue fixed on the spot!!!!

Im an old man I dont understand much about the new phones and tablets. I was having some problems with my tablet. I stop in at the Verizon store at 1025 Texas Blvd Weslaco TX. I was greeted by a very kind and sweet lady Sonia Moreno. She helped me with the problems I was having walking me through each step so I could understand. Rodney

Sonia Moteno and mia Peres helped me out really well. It was a great experience.

Great Experience.

Bad business, went in asking for help backing up my damaged phone to the new one. They were asking for a $20 fee for this service. I went home and down loaded samsung app. presto... all done to satisfaction with no fee. other verizon stores with same request never charged a fee.

I sat here for 30 mins and not either of them acknowledged me till they asked if I was with another individual. I was not. They never said we will be with you shortly or welcome, etc. Two individuals working, If you don’t want to work there then don’t.

Mia was very helpful. Nice lady.

Sonia and Lisa rate a 10 for customer experience.

Adrian was very patient with me and taught me things that l didnt know. I would reccomend this store to anyone.

Always a great visit and providing the best deals.

Adrian was very nice and helpful today.

Good friendly service

Adrian explained everything about my new note 10+ very well, and I had a very good experience with him.

Adrian was very patient and was very knowledgeable on the devices and services!

Best cell company around, what else can I say.

Great customer service, very fast and knowledgeable about the phones. Thanks guys.

Way better then AT&T can make and receive calls

Guillermo Caracheo was wonderful. I had a great customer service experience with him.

Sonia was awesome! So helpful.

Patient and helpful, Sonias the best🤗

Good customer service at the store

Updated store just employees dont Acknowledge you right away

Best of the best service

Nice employees

Closed

Good service 👌❤️

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