I am consistently satisfied with the service that I receive at the Mercedes Benz of Caldwell. Unfortunately last week I experienced a fat tire on my GLC 300 and didn’t feel comfortable driving my vehicle there. So MB arranged the tow truck and my tire was replaced expeditiously within 2 hours of arrival. The service manager and service advisor both kept me informed about the progress of the repair and were very helpful about answering other questions that I had. Honestly I would recommend this service department as one of the best that I have dealt with in many years. The staff are prompt, professional and courteous.

This service department is such a pleasure to deal with. I would not consider going anywhere else to have my MB worked on.Franca is fabulous, efficient and friendly, always letting me know what to expect and how long it should take.

The team at Mercedes Benz Caldwell was exceptional! I love almost 100 miles away from this dealership. While traveling for work I experienced a flat tire - the dealership was only 5 miles away and thanks to run-flat tires I pulled into the dealership without incident. The team immediately greeted me and got to work getting a new tire on my vehicle. I purchased insurance for the tires when I bought the car and advised the team at Caldwell. Within no time they replaced the tire, confirmed coverage from the insurance carrier and washed and vacuumed my car. The were exceptional! Thank you all for turning what was a disaster into a positive experience - I was even able to still my my work meeting.

Franca is amazing. Her level of knowledge and customer service is second to none. The new drop off and paying online option is extremely convenient.

Great Service delivered with a smile and only took 45 minutes for an oil change... all dealers should follow their great example on customer service.

Franca Urbano was my service representative and she was excellent. She is very efficient and knowledgeable.

Franca had me in and out as quickly as possible and provided me with a vehicle while they where short of loaners.

Came in for my 10000 maintenance check up. Decided to wait for my car to finish instead of taking a rental car. It was done in 90 minutes and also was washed clean!Very happy with service! Franca took care of me.. Love Mercedes of Caldwell.

Awesome service. Car is immaculate.

Excellent service. Fran, at their service department is so efficient, respectful, friendly and helpful.

I followed the service writer and bought a new car there because of his excellent service. Steve Eilert is undoubtedly the best in the business. He is very knowledgeable and polite. Most of all he makes everyone feel special. I have sent relatives there also who have purchased and serviced cars there.

We have used MB service in Morristown. Bridgewater, Little Silver and Freehold over the past 20 years - and while all have been great experiences, none of them reach the service level provided by MB of Caldwell.This is group is different, they know it and they are, rightfully, proud of it.Thanks again

John Murphy is an exceptional salesman. Met all of my needs in a timely manner. A true gentleman!

Great service, Franca is very professional and did great job as usual.

Always good dealing with these people. Ben Zimmer, my sales rep is great.

Kept me informed and made it easy. Thank you!

Amazing service and experience. I was lucky to have Mr. Steve Eilert as my advisor. He was very polite, knowledgeable and helpful. I highly recommend this center.

I brought my C class Mercedes for a scheduled maintenance appointment. The service department is excellent; my car was finished within a few hours and I was provided with a NEW, loaner car. Jake, the Service Manager, is delightful as is Blanca, another Service Manager at this location.

Good and friendly service done in a timely manner. I had a problem with my collision warning system on my E350, it gave me erroneous warnings, this turned out to be caused by an excessive amount of gravel that had been caught by the rear bumper (very likely gravel from winter road salting). Caldwell Mercedes diagnosed and cleared the problem without charging me, which I appreciate. This issue would have been covered by warranty if the sensor had been at fault. I am not sure if this gravel issue is a design issue or my responsibility, I will keep an eye on it in the future. I do have to mention that this issue was being diagnosed while the car was in the shop for a 60,000 mile service, a service that costs $1300 (it is a Mercedes after all, what do you expect). Oh, and Mercedes Caldwell did supply me with a loaner (new GLC 300) at no charge, this gave me a chance to check out a GLC, might be a nice replacement for my wife’s RAV4.

Franka was very accommodating.

Very efficient process and they were good at communicating when vehicle would be ready.>

Franca is truly exceptional as she pays attention to her customers issue is and listens. I have been working with her since 2011 and would not want to have any other advisor. She represents the brand well and she truly is the best.

I could not have asked for a better experience.

Great service experience and very COVID/friendly in terms of safety. Franca, my service manager, went over and above! Beyond being great to work with, she saved me money and ensured my item was covered by warranty!

Service was perfect: fast and efficient. My car was ready to drive the following day.

Great job. Jake is a great guy as a service rep.

I was treated royally by Steve, a great wonderful human being. His entire team was first class. My overall experience was great. The attention I received was exceptional from the moment I arrived up to the time I picked up my beautiful 2015 E63. I recommend this great dealership without any reservation. Thank you, Steve!

Franca Urbano is clear and concise in her service summary, and a polished professional to interact will. 5 Star Customer Service!

Exceptional Service, Great people, very professional, very prompt & knowledgeable. The best in New Jersey

Amazing service, excellent customer experience, and most importantly amazing work on my car!

Top notch service from vehicle entering facility, to pick up and exit. Efficient courteous service from car valets, service advisor, even the cashier. All helpful, patient with my questions or concerns, and all done in a timely manner.

Great service department. Everyone is professional and courteous. I was updated on the status of my car frequently.

The best service I ever had was 22 of November 2020People so nice to me ...ecpesialy my service advisor Robert his name is ....if I dont mestakenig ..More service advisor like him please !!

Service was exceptional as usual. My check engine light came on the day before and I was worried. I called Franca, my representative, and got an early appointment at my convenience for the next day Thursday. I came in early in the morning after work and wanted to wait for the services but it would take longer than I expected. I was made aware of this about an hour after waiting, so I opted not to wait and a loner car was provided for me even though I had not previously requested one.I was kept aware of the progress throughout the day by Franca. She texted me that I needed additionally 2 wheels changed with alignment, since I had done 2 in the last maintenance service. I agreed to go ahead and change them.My car was ready close to the close of business the next day so I was unable to pick up then. On Saturday Franca texted me a reminder and I responded that I may have to pick up my car on Monday morning instead, since I lived in Brooklyn NY and would have to get up at 2pm, in order to get my car before my overnight shift. Franca immediately called me back and offered to have my car brought to me instead. She insisted it would not be safe to stay up for so many hours ( I work a 12 hr night shift). Within the hour I got a call that my car was outside my house. Needless to say, I was very happy! It meant I could sleep uninterrupted before work. I have not taken my car to any other dealer for servicing, and will never do so. This dealership is like family to me and treats me as such. Thanks to you Franca and the rest of the team! You are all awesome!!

Fast convenient service. Work and price completely explained.

The pickup, service and return of our Mercedes GLA was perfectly performed in all aspects. We appreciated the attention to detail in servicing our vehicle, the care given to it and the courtesy of the driver on both days.

My service advisor, Franca Marciano, is truly exceptional!!! But the costs of the repairs is just too high.

Great service. I got service during this COVID-19 pandemic and I felt safe while waiting. People wore mask, and my service was quick

Working with Steve at MB Caldewell is always a great experience. Steve knows his stuff about MB and is super customer focused. Thank you Steve for a great experience.

Best dealership from sales to service....A+

Very professional from start to finish

Recall repair was handled quickly and efficiently. A loaner car was provided at no cost. Very convenient.

Everything there works perfect!! From sales department to service departmentThank you guys

My annual visit for maintenance was excellent as it has consistently been for the past few years.

Everyone is always so helpful and pleasant.

Steve and of course, George are the best

Wasted time dont take any money off

Steve is a wonderful Service employee.

Smooth and professional as it should be.

Wonderful service!!

GREAT SERVICE, THANKS

Great service!

Extremely accommodating and professional