I have been waiting over a month for a TV stand from this supplier. They listed it in stock and conveniently had no problem taking my money. After sometime I emailed them and they said the part was on back order. They offered no partial refund. We are going on almost 2 months now and they have stopped replying to my emails. My next step is to call the BBB and or the NJ state district attorney for East Caldwell NJ. I dont recommend buying anything from this company. COMPANY IS A FRAUD.

They will take your money immediately, never send your product and ghost you on communication. Ordered a part that was in stock with 3-5 day shipping. After waiting 2 weeks for it. I sent an email and tried to call. After 30 minutes of being on the phone waiting to talk to someone, I opted for the call back option for them to call me when it was my turn. It has been two weeks and I have not received an email back or a call. Product still shows as in stock to this day. I have filed against them to get my money back. Do not trust this company.

I would give zero stars if possible, I never received my order I try calling never got through, lack of customer service. Ive sent several emails trying to get an answer they said part was out of stock and will take 7 - 14 days depending on manufacture, but they never offered or ask if I would like a refund they just kept my money. If part is out of stock well I expect you take it out of your website. Its been about 20 business days and still dont get a tracking number for the part, nor a phone call nor email nor a refund.

I would give zero stars if I could for the brush roller and lack of customer service. The agent I spoke to today said that Charles left me two voice mails, but there are none on my phone. All that I am asking for is to replace the brush roller that I paid for that lasted for just a few uses. It is beginning to look like anything Samsung is really throw away. I have seen this with their washers and now it is beginning to look like their vacuums also.

Never got my remote but they took my money.

I have ordered a support bar for the vegetable drawer in my refrigerator 4 times!!!! All 4 were wrong and the company rep actually said they will likely send the wrong part AGAIN. Ridiculous. If I could choose zero stars I would. I will NEVER buy any Samsung item again.

Hour of wait to speak to an unprofessional and rude woman. This makes no wanna buy any other Samsung products

Ordered a stove part online that was not in stock, approx. wait time up to 4 weeks, next day this found this part in stock elsewhere and decided to cancel the order. They cancelled the order on the phone no problem and I thought that was that. Not so, they charged my credit card on file two weeks later and mailed the part to me. Called them to enquire and was told they had no record of me cancelling the order, but after 30 min phone call decided to take the part back. Refund was list -30% plus my cost of shipping so their mistake cost me $76CDN.

I called the parts department and talked with Alize Colon. She was in the midst of having bad allergies, and yet was clear, helpful, and friendly. She went above and beyond - so that when I learned the part I needed was no longer available, she searched on Amazon for me and found the part. I wish every customer service department had an Alize!

The absolute worst customer service I have ever experienced. It amazes me that Samsung would allow their brand to be tarnished by working with such a sub par operation. Avoid dealing with these people if you can!!

Terrible customer service! Bad return policy! I waited 7 weeks to get the wrong filter and was told I couldnt return it!

I ordered a part for my TV clearly have them my full address and since they entered the address incorrectly it was returned to sender. I have to now wait for my parts once again, pay for the parts AGAIN, as well as no expedited shipping. Customer Service has a snotty attitude and don’t care about the inconvenience. DO NOT USE THEM!!! HORRIBLE SERVICE!!

They are worst. They send us parts forOur Samsung. When we opened it was wrong part. We send back with picture and now they are telling us they won’t refund our money back because they think we have replaced the part with something else . I have never dealt with something like this before.

Worse Service ever J&J sent me a unfinished part Mr Amico asked for a pic I emailed the pic he said they had no replacement so I would get a full refund including Postage & Handling he Lied they refunded a partial refund Ara told me the part was scratched when I returned it Lie I am more disappointed in Samsung than J&J because now I need to contact them & the buck should stop with J&J but according to other reviews I am reading this is a TREND with J&J we as consumers should be able to put these kind of Companies out of business for dishonest practices.

Waited on the phone for about three hours total and spoke with someone who had no idea what they were talking about. When it came time for ordering the parts they tell me it’s going to be about 3 to 4 weeks. I had better luck with ebay and Amazon. Don’t waste your time

Ordered a part, took a month to get it. Wrong part wouldn’t accept it back. Ordered the right part, sent me the wrong part and said it was “an alternative part”. Failed to provide the “alternative oven” that this part would work with. Told me they would send me a new part within a week.... 5 weeks later I’m still here with no part no update and no oven. Successfully getting me through Halloween, thanksgiving, Christmas, tentatively New Years and likely Valentine’s Day with a free out for hosting.

Mike was very helpful and found my part that was discontinued, he went out of the way to help me.

NEVER EVER USE THIS COMPANY! SCAMMERS! MAKE $$$ JUST ON SHIPPING! I ORDERED A PART FROM THEM, IT ARRIVED AS A DIFFERENT ONE THAN WHAT THEY HAVE PICTURE FOR ON THE WEB-SITE. THEN THEY SAID THAT THE DESCRIPTION ON THE WEB-SITE IS CORRECT BUT THE PICTURE IS NOT. I DEMANDED THE RETURN LABEL, SHIPPED IT BACK TO THEM AND THEY REFUNDED THE TOTAL MINUS THE COST OF THE RETURN SHIPPING TO THEM!!! THUS I PAID FOR THE SHIPPING TWICE! CROOKS!

Gave me the wrong part number and sent me the wrong part. they dont even know what they are doing here

These guys are awesome! Well the girls that handle phone orders! I talked to them about an issue with my order a few days ago and they were more than willing to help. They have a great return policy. Excellent company.

DO NOT BUY ANYTHING FROM THESE PEOPLE!!I paid $20 for 2day shipping it has been 15 days and my part has not arrived. Oh!! and dont waste your time trying to get in touch with anyone in customer service because it doe not exist. I have called them every other day for 10 days now and nobody answers the phone. They give you an option for calling you back in the order your call was received they never call you back. Im actually on hold right now while I write this review and have been now for 37 minutes now.Oh wait just got hung up on when asked to press star to continue waiting for an imaginary customer service rep. DO NOT BUY ANYTHING FROM THESE PEOPLE!!!.

NO ONE ANSWERS THE PHONE, HAVE BEEN ON HOLD FOR AN HOUR NOW. ALSO SENT TWO EMAILS. PLEASE CALL ME OR EMAIL ME A RETURN PACKAGE SLIP AND SEND ME A NEW, NON-DAMAGED PART. IT WAS $85 IM NOT GOING TO LET IT GO. AND I NEED IT FOR MY TV THANKS. ORDER #1289021 PART #BN39-02016A

I actually ran across the J & J International website accidentally. Really happy I did. I gave up on finding some stuff for my TV and Entertainment system but I did a quick search not expecting much and they had almost everything I was looking for. Now I can use the old TV I had and saved myself buying a new TV just to get it mounted the right way. Great find!

I spoke with someone at J & J the other day and thought they were very friendly, courteous and professional. I recommend them and their products purely because they have great customer service. You can find some of their stuff other places but they have a great service model that makes them preferable over other retailers.

I’ve called J & J three times and the customer service is excellent and not pushy in the least. I was on the phone with a representative for 30 minutes or so, and she never once seemed impatient. I was able to get the cellphone accessories I needed (because I didn’t want to search on line, really), and about two weeks later I got a microwave tray of all things!

Horrible experience. I called them and wanted to order a part for my dishwasher. After reassuring me that the part has 4 cables which I needed i received one with 3 cables (wrong part). This is after I asked them multiple times to check on the part before I purchased it and it was shipped.Customer service is horrible.After I inquired about wrong part this company (J&J International) had enough nerves to tell me to take pics of my original part and the part they sent me (treated me as if I was lying to them about receiving wrong part). Well first hand, I know thats not how you treat your customers.

Gave me the wrong information about a product and wrong technical support. When I received the product, it was the wrong item for my LED TV. When I called to return the merchandise, they gave me the round around after actually waiting 25 minutes for a response. After finally getting response, I had to explain in the hard sell why the item didnt work. The manager, while giving me the information to return the item, hanged the phone on me. Called again and had me in the phone waiting, waiting, waiting. Never answered. Are they in The Better Business Bureaus Report? Giving me the round around in order to not refund me for their wrong TV part. Got my money for nothing. I am still struggling to get though to speak with customer service. Already an hour wait.Interesting that when it comes to the sales part they answer very quickly. Would never buy from them ever again.

I have been trying for a week to get in contact with someone after I received the wrong part for my Samsung dishwasher. I cant get a response through phone or email and I just want a simple exchange or refund.

The representative I spoke to was very knowledgeable about the merchandise J & J sells. There wasnt a question I asked that she didnt know the answer to. Agnes is a very pleasant, patient individual who wants her customers to find what they need within their price range. Great overall experience.

They have some of the fastest shipping I’ve seen. Even better than Amazon a lot of the time. Plus their shipping prices are just as good or better a lot of the time. They’re my go-to online store whenever I need something fast.

This website is an appliance and tech shopper’s delight. The first time I visited it I had some questions before making purchases and so used the “Leave Message” function in the lower right-hand corner. A lady got back to me promptly afterward and was able to answer all my questions. Since then, I’ve purchased a slew of items from J & J and love going through them for what I need.

The representative I spoke to was very knowledgeable about the merchandise J & J sells. There wasn’t a question I asked that she didn’t know the answer to. Agnes is a very pleasant, patient individual who wants her customers to find what they need within their price range. Great overall experience.

I wish I could remember the representatives name that assisted me because he was fantastic. I work in retail and needed information on various Samsung parts and accessories. He worked diligently with me for over 30 minutes helping me order the items needed. Excellent customer service.

DO NOT BUY PARTS FROM J & J INTERNATIONALProbably the worst customer support Ive ever experienced. I called to get advice on the exact part I needed for my Samsung fridge. They recommended a part which turned out to be incorrect. After 2 phone calls (where they directed me back to Samsung and Samsung back to them) and 8 emails I have no resolution. I took picture of the old part and the new one to show them exactly what I needed and still no resolution. They asked me to email them these photos and when I followed up via email they told me to call them because it could not be resolved via email? When I called they again told me to call Samsung. I have decided to cut my losses and order the part elsewhere.

J & J International was recommended to me by one of my co-workers. I feel their prices are very competitive with the big box stores. The salesperson I worked with was very professional and accommodating. All in all, this is a very good place to buy Samsung accessories.

There seems to be something new every time you go to the website. The other day I saw battery-operated 3D glasses and purchased them on a whim. They arrived in less than a week and I’m loving them. That was not my typical purchase from J&J, but like I said, you never know what you might find here.

Fantastic service! Fast shipping available at a reasonable price, which I took full advantage of. My Galaxy tablet case and portable battery pack arrived prior to the expected date. Would absolutely recommend to anyone with Samsung products.

We have purchased our appliance accessories from J & J International for two seasonal homes and now our permanent home in Miami. We’ve always been treated with respect and kindness and never felt pressure to purchase. Our most recent purchase of drawers for our Samsung washer & dryer were delivered yesterday, promptly and were packaged favorably. Their prices are very competitive and the service is great. We highly recommend them!

I ordered 2 new door racks for my Samsung refrigerator. When I received the package. One of the racks were already broken. I called costumer service and they blamed UPS for the problem even after I told them that the box was in perfect condition and the broken piece wasnt even in the box. Which means it was already broken before they packed it. After a week of waiting for them to figure out what they said was a claim with UPS. They are telling me that there is nothing they can do and still blaming UPS.I swear this is the worse service ever. All I wanted is for them to fix what they made wrong and they didnt do anything to help fix this issue. I dont recommend this company to anyone. Im losing out on over 50 dollars plus shipping and handling.

I ordered a cooking tray for my Samsung microwave through J & J International; I dropped the original on my tile floor (it made quite the mess). Rich greatly eased my mind by helping me determine which tray would be best for my model of microwave. Thank you Rich and J & J for such great customer service!

V V poor & horrible Customer Service wait time more than 40 minutes & sometime they cut your call tooFolks don’t buy anything from themI bought a Samsung TV remote control online which was $ 52.25 I returned it by printing online return label through USPS within 6 days after 6 days I called customer service & asked then either they have received my return box they totally denied it I went to post office & one of their representative gave me the whole detail of my return Box & then I spoke with supervisor of JJ International & ultimately I got back refund of only $ 37.31 ( I was charged prepaid return postage & restocking Fees )I will never buy any product from them in future

No complaints about J & J International. They do what they say they do, sell me what I need, and ship it fast. I fix washers and dryers and things like that. They get me what I need fast. They’re my go-to parts supplier.

Digital cameras may be going out of style a little bit since everyone has smartphones now, but I’ve visited the J&J website on numerous occasions to pick up accessories for ones from my youth. There’s something to be said about a good digital camera, and this website has a lot of accessories to choose from if you start searching by model number. It’s lots of fun to do, too, because it feels like a true shopping experience.

Couldnt be happier with J & J International. They went overboard in helping me select the perfect accessories for my new Samsung camera. They explained all the options and worked with me answering all my questions. The whole process was made effortless by the J & J sales team members with whom I had contact.

J&J talked me through some questions I had about some cables I bought, luckily they were open until 8:30pm.. It’s good to get solid customer service the good old-fashioned way—with an actual person! Thanks!

I wish I could remember the representatives name that assisted me because he was fantastic. I work in retail and needed information on various Samsung parts and accessories. He worked diligently with me for over 30 minutes helping me order the items needed. Excellent customer service.

Was trying to order a part for my tv stand, was on hold for over an hour and was never called back with their call back system. They finally sent me an email back the next morning with a guide that was NOT online. Would of been super helpful to know that prior so I didn’t waste my time calling and trying to speak with someone. I started calling as soon as I got off work and didn’t get any help that day and they had hours before they closed to call back/pick me up off hold. Worst customer service ever.

Started calling At 6:30 pm, kept getting hung up after holding for 20 minutes, I wanted to order parts for my Samsung Refrigerator...I did this until they closed at 8:30. I was unable to order my part.They also had an option to press #to get a call back..this was unsuccessful..This company does not even deserve 1/2 star.

Gave them the part number from sticker on washer. Was told that wasnt a part number. So gave them model & serial number. Charged almost as much to ship as part cost yet took almost 2 weeks to receive what was if course the WRONG part. They were rude & argumentative. Said I had to prove it was wrong so I sent pictures to show it wasnt even close. Finally got a return label. They then told me they found the correct part but could not do a simple exchange. So a $10 part would end up costing around $35 by the time I pay all the inflated shipping. All this over something that probably doesnt even cost them a dollar. S piece of plastic made in Korea. Whole experience was extremely frustrating. I have not received my refund & expect that will be just as difficult. Do yourself a favor and go anywhere but here for your parts. Wish I could give them a zero.

Good warranty policy on products and lots of solid products in general. I needed to pick up a particular remote control that I didn’t think I’d be able to find, and by God, J & J International had it! In fact, they’ve got lots of remote controls and a range of prices and I got mine delivered in just three days. Since then, I’ve been back to the website from time to time for other things. Check ‘em out.

Recently I ordered a new Aqua-Pure water filter for my Samsung fridge from J & J International. I had a great experience as my filter arrived on time and the sales representative that assisted me was kind and knowledgeable. I would highly recommend this company.

The list of PC accessories on the J & J International site is impressive, and I’ve used them before to get older PC items. Some of them are no longer available, but checking the site from time to time is a good idea because new things pop up. This site has a bit of everything and is well worth checking out.

Recently I ordered a new Aqua-Pure water filter for my Samsung fridge from J & J International. I had a great experience as my filter arrived on time and the sales representative that assisted me was kind and knowledgeable. I would highly recommend this company.

Couldnt be happier with J & J International. They went overboard in helping me select the perfect accessories for my new Samsung camera. They explained all the options and worked with me answering all my questions. The whole process was made effortless by the J & J sales team members with whom I had contact.

Had the pleasure of working with J & Js manager Rich - he is incredible. He went out of his way to clean up the chaos Samsung left me with. Certainly dazzled at the level of service provided, thank you!

Ordered a part from them, I received it in a timely manner but it was the wrong part. I called them to look into getting the correct part and return the wrong one, they gave me a return number and I sent it back. Didnt hear back from them about the return. Called them 3 weeks after they should have received the return, they said they would not refund me the money I spent for them to send me the wrong part because it was damaged (which it wasnt when it was delivered to me or when I shipped it back to them) and to contact the USPS. The USPS says they require a photo of the damage to item and package, or the item and packaging itself. I asked J & J if they still had the damaged item or took pictures of it for proof or got notes of the particular damage noted, they said no and still wont work with me on refunding my money or sending me the correct part. I will NEVER order from them again.

Fantastic service! Expeditious shipping available at a reasonable price, which I took full advantage of. My Galaxy tablet case and portable battery pack arrived prior to the expected date. Would absolutely recommend to anyone with Samsung products!

J & J has phenomenal customer service. The people there are really knowledgeable and very professional. Other companies with CSR’s need to get schooled by these guys. I talk to them a lot for a side business I run and got to know a few of the Reps pretty well. Always easy to get their help on anything!

I ordered the wrong part for my Samsung washer online. When I called J & Js customer service department to return the part and exchange it for the correct one they were understanding and gracious. Great experience.

Very happy with my recent purchase. Ordered the part I needed online and it arrived in a timely manner. Would use your site again.

Second time using this place and once again they knocked it out of the park. Rich remembered me from the last time I ordered and helped me get all my replacement parts fast and effortlessly. He also connected me with a rep to use for all future orders who was just as helpful. Thank you!!!!

What a great place to call. Customer service is phenomenal they’re always willing to help! Never had a problem. Five out of five stars!!!

A company is really only as strong as their employees. The employees here are so helpful and smart. They make the experience pleasurable.

I ordered a cooking tray for my Samsung microwave through J & J International; I dropped the original on my tile floor (it made quite the mess, my wife wasnt happy). Rich greatly eased my mind by helping me determine which tray would be best for my model of microwave. Thank you Rich and J & J for such great customer service!

I don’t believe it’s possible to more fed up with a customer service department. I spent 8 weeks now trying to order the correct parts and I keep getting sent the wrong parts. To start, 8 weeks ago, I called and tried to order an ice maker along with the hardware to mount it, and a new auger motor. I was sent an ice maker 5 weeks later and when my refrigerator repair guy came to do the repair, the box was missing all mounting hardware and the auger motor was missing as well. The work order only listed “ice maker assembly” (which the lady I spoke with in sales assured me it would have everything I asked for). I called back (after paying the repair guy $50 to tell me I didn’t have the parts needed) and asked for the mounting hardware and auger motor. The lady asked me twice if I was trying to buy an “ice tray” which I replied no both times. Lo and behold when I opened the box she sent, I now had another ice tray which I didn’t need and had spent 8 weeks wasting time and money. At this point I was beyond frustrated and called to return all the items purchased and just told my refrigerator repair guy to go ahead and order whatever he needed and I would pay them instead. I called J & J and told them I wanted to return the parts and was placed on hold for 15 minutes and got disconnected. Did she call me back? No. I had to call back and was on hold for 22 minutes and all of a sudden, a message listed my call back number and said they would call me back. 45 minutes went by and then my phone rang once and hung up before I could even answer it, no voicemail or anything. I decided to wait a day so I wouldn’t be angry and tried my luck again. After waiting on hold for 12 minutes, I spoke with a person in the returns department and wasn’t getting very far so I requested to speak with a manager. I was then placed on hold for another 20 minutes and finally got connected to a supervisor. I spoke with her for a few minutes and explained my situation. She told me it was very likely that not only would I not be refunded the $53 for shipping but I would also be out of pocket for the return shipping as well. She then said she would listen to the calls and call me back. An hour went by so then I decided to use the chat option on their website and they referred me to the same 800 number I’ve been calling. 2 hours later I still haven’t received a call. I find it hard to believe Samsung is aware of how unprofessional and unreliable J & J International is.**I will update this when she calls back**

I order a simple part for my refrigerator door part cost $17.56 shipping $15.68 =$36.13 ..Then I was sent wrong part. I called stayed on phone 30 min. When I spoke to first person they ask me to email parts sent and parts ordered. I was then transferred to the return department who after seeing the mistake they had made wanted to charge me again for the same part I ordered to start with. I explain that’s not how returns work when the shipper sends wrong parts to start with. 7 days later after making 2 more phone calls I received a email return label. I sent back that day 3 weeks later I get a email saying my part is being shipped and they charging my card. I called immediately and spoke to a representative who ask a manager about the transaction.. She came back and said they where sorry and glad I caught the mistake and I would not be charged .. I received the part and yes it was the correct one this time.. Great!! I check my card account and guess what???? J&J CHARGED My ACCOUNT AGAIN.. Turned this over to my CC as to be disputed. IF YOU DONT WANT THIS HASSLE MAY WANT TO TRY ANOTHER PROVIDER. J&J is not a customer caring company. 🧐

These reviews do not surprise me at all!!! Horribly rude. And Im from New Jersey too!! Called Samsung to order a part. They could not locate the part and they transferred me to J and J international. I spoke with a representative and she found the part immediately for $7. I asked for 3 parts. I figured $21 plus shipping and handling fee, right? Sure, except shipping and handling was $20!! I asked the representative why shipping cost so much and she transferred me to someone else without an answer. Hold, hold, hold. This second person also found my part and told me the same thing the other lady said. She told me the part was an odd shape, this is why shipping cost so much. She stated the part was 39 by 20 by 8. My part is 20 long by 3 tall by 1 wide! We later found out their dimensions were wrong and unwilling to recalculate proper shipping. She said no. Whatever. I said I cannot justify the shipping cost and she hung up. Very rude. Stay away!

Great service - quick shipping offered at a price that was worth it. My imperial silver touch-up paint arrived prior to the expected date. I will certainly be doing business with them in the future.

This site is an underrated gem for people who need household accessories or parts. My wife and ended up getting a stainless steel dishwasher door and a knob for our vacuum cleaner. The delivery process was great and I was impressed how everything arrived intact and safely.

I got a new battery for my Samsung from them. I didn’t want to pay the crazy price from the usual places. I got a great deal from J & J and they expedited the shipping for only a little extra charge and I got it in 3 days. They have amazing shipping, a service almost no one provides these days!

I ordered the wrong part for my Samsung refrigerator online. When I called J & J’s customer service department to return the part and exchange it for the correct one they were understanding and courteous. Overall great customer service.

Great service - quick shipping offered at a price that was worth it. My imperial silver touch-up paint arrived prior to the expected date. I will certainly be doing business with them in the future.

I wish there were a zero star option. Never have I had such shockingly poor customer service. I placed an order and was told 7-10 business days. 15 days later still no order. In the meantime I called 9 times, trying to make an adjustment on the order. All 9 times I waited on hold for 30 minutes, at which point the phone system disconnected the call each time, promising a call back, which never happened. I also tried to get to them via the online chat option offered on their website. I was told I was 5th in line and that the wait would be 30 minutes. 9.5 hours later, after Id given up, someone finally answered. I also sent in two emails, which went unanswered. On my 10th phone call I was shocked when someone answered the phone. She told me they could change the order but that it wouldnt ship that day, as it was supposedly set to do, and that it would delay the order another week. When I asked to talk to a manager, he wasnt around but she assured me hed call back. I told her i didnt believe that would happen and that instead I would just instead no longer do business with the company. The manager miraculously walked in the room at that point and took my call. I explained the situation and asked if this was truly the best customer service they could offer. His response was angry, belligerent, and bullying. Ill never purchase through this company again.

The representative that assisted me was friendly and the ordering process was swift. He was knowledgeable and took care of what I needed right away. I will recommend your company to family & friends with Samsung appliances!

J and J International is a great company and they go above and beyond to give you the best customer service. The company has the most smartest employees and when it comes to your Samsung appliances, they would get you the parts within a minute. Hope J and J International continue this great service !

J & J International was recommended to me by one of my co-workers. I feel their prices are very competitive with the big box stores. The salesperson I worked with was very professional and accommodating. All in all, this is a very good place to buy Samsung accessories.

I wish I could remember the reps name. He was awesome. I work in a retail store and needed info on parts and prices and he worked with me for over 45 mins helping me price these items. Fantastic customer service.

The people who take the orders over the phone are great and you get what you pay for as far as the products and even the shipping. The delivery process went splendidly. They’re also very responsive if you leave a message online.

Placed an order over the phone for a replacement belt. The process was fast and the representative was so helpful and kind. Very happy with my experience.

This company provides a wide variety of Samsung accessories and the staff’s overall knowledge of those products is impressive. Our sales representative was nothing short of amazing. He was very professional and practically helped us outfit our entire home with various accessories. Great overall experience, we will certainly be return customers.

The search function on this site is great, once you get used to it. Like it says on the product pages, “The model code is usually found: on the back of the receiver.” That’s if you’re looking for an item such as a home theater. Other model codes are found on the bottom, side, or back, such as on a digital camcorder. I like the do-it-yourself know-how that the J & J International website offers.

The water filters here are top of the line. We reorder a particular one every four or five months for our refrigerator. It’s easy to install and there’s nary a chemical in my glass.

You might not think of this company as one that would offer discounts to schools, nonprofits, hospitals, and government agencies, but they do. I’m a school administrator who has gone through J & J for PC accessories in our school as well as items for our teachers’ break room. The discounts they offer are generous and their products have enhanced our school. Thanks!

I like how clean this website is and how clearly labeled all the product categories are. It’s easy to shop online with J&J and doesn’t feel overwhelming like on some websites (thinking of you, Amazon). The shipping process is good too!

I’m pleased to say I easily registered on this site to be a Business-2-Business reseller with this company. I sell toner cartridges and computer supplies. We get special pricing and the best customer service from J & J. I’m proud to be in business with J & J International.

My experience with J & J International was exceptional, my rep called me by name which made me feel comfortable. Also she was careful with identifying the correct part by emailing pictures and descriptions. I would recommend this company!!!

Had the pleasure of working with J & Js manager Rich - he is incredible. He went out of his way to clean up the chaos Samsung left me with. Certainly dazzled at the level of service provided, thank you!

J & J has a reasonable warranty policy, and I appreciate how the details of it are clearly spelled out on the website. It made the difference in whether or not I would purchase certain items and how much research I needed to do before buying certain items. I didn’t even need to call customer service regarding warranty questions. It’s all right there for you to read.

The representative that assisted me was friendly and the ordering process was swift. He was knowledgeable and took care of what I needed right away. I will recommend your company to family & friends with Samsung appliances!

I have nothing but praise for you Michelle!! I know you were feeling a bit under the weather today, but you are a true professional! Your more knowledgeable than the techs at Samsung hands down! Thanks for all your help!

I called in looking for a remote for my tv. The rep that helped me found it quick. Told me it was shipping our the same day! Received my remote in 2 day. Very happy with the help I received, how quick they got it out, and that it worked!

They have accessories for a lot of the older Samsung products I couldn’t find anywhere else. I’ve made 3 different orders with them and got some of my old phones working so I could get pictures and stuff off the memory. Great store!

Our computer business partners with J & J on battery items that sell very well in our store. There are pages and pages of batteries and related accessories that end up being very profitable for us. We couldn’t do it without J & J International.

Sometimes I visit the J&J site to plug in model numbers, part numbers, or keywords, just to see what pops up. The range of items is surprising and they carry a lot. If you’re looking for Samsung parts for your products, and some great appliance accessories, this is the place to go!

I ordered a water filter from J &J international. It came very quickly but to my surprise, I didnt fit. I called a rep from J&J and they sent me a link on how to install my water filter and it fit perfectly.

Agnes helped me place an order for a replacement belt. The process was fast and the representative was so helpful and kind. Very happy with my experience.

Superb sales staff and customer service team! Very pleased with how quickly my Samsung accessories arrived. Thanks again!

I had a situation with them where I made an order and a week later I got a box with stuff I didn’t order. Well they called me the same day and explained they made a mistake. They asked me to return it with paid shipping. Then they paid the shipping on my actual purchase and sent it overnight to make up for the mistake. They’re pretty good in my book!

I was having a problem finding the correct water filter for my fridge i called the 1 800 number gave the woman my model number and had the order done in under 2 min. Thanks for the help..highly reccomend

Be sure to check out the “On Sale List” when you go to the website—lots of the stuff is available for a song. And there’s a multitude of it, like 10 pages worth of products. Granted, it’s very specific items, but that’s the beauty of them. The other day I got to page 8 and found exactly what I was looking for: a replacement projector lamp for $130 that arrived safely on my porch at a reasonable shipping rate.