I purchased a used BMW 5 series and have had it serviced at Luxury Car Outlet. Brandon, Phil, Felix and the rest of the team are top notch! So responsive and accommodating. I highly recommend them for any purchase or service needs.
Everyone is very nice but they dismissed my concerns about the issues with the vehicle I bought and brushed me off twice. Every time they told me nothing was wrong and I trusted them. Really not satisfied. I feel I was taken advantage of not knowing much about cars and needing one in a pinch. They sold me a Mercedes’ with 4 different tires so now the transfer case is unbalanced and my car makes a winding noise, after taking it to 4 different places including Mercedes Benz, I finally figured out the issue. Check the tires if you choose to buy a car from this dealer and take it to Mercedes’ Benz on elston immediately for a free inspection. Mercedes Benz’s cannot properly operate with 4 different tires, they should know this.
I have high expectations with regard to automotive service on my vehicle. Phil and the service team exceeded my expectations. Very responsive and took great care of my Jaguar. Love them!!! Highly recommended. Thanks for all you do.
Amazing service and communication with Brandon and Paul. Even though the deal did not work out, I truly appreciated the time and effort they put in!
I am really appreciated to write this review,I bought an 2013 Audi S7 from this dealer,Luxry Car Outle. My seller is Brandon,a really kind and patient man. I am a university student and this is my first car in the America, so many things I don’t know but Brandon helped me a lot. He helped me ordered small parts for this car to replace and he checked everything of this car then shipped to me just a one night. Audi sometimes have a little problems but whenever I call Brandon for help, he was so patient and nice to give me suggestions to figure everything out. This company is very reliable and their service really made me satisfied. I am so happy that I bought a car from them, and I am with pleasure to meet my seller, Brandon. And now, I enjoy driving this car to go to school, everything is so nice and I love this car so much! The experience of buying the car from this dealer was so great, I am a new student here so I don’t know how to express my thanks exactly, I think I made a right decision to buy the car from this dealer! Thanks for my seller,Brandon. And I really recommend this dealer, you can go to the dealer to see all the cars they have then choose your favorite!
Huge shout out to Phil. Bought a car with a minor issue and he worked hard to make it right. Great communication and very honest.
Very nice experience dealing with Luxury Car Outlet. Calls were responded to promptly and no high pressure trap game. They gave me the best, extremely competitive price and thats what I paid. They didnt try and box me into the typical finance manager bs that most dealers try and get away with.I will definitely, without hesitation come back.
I recently purchased a beautiful, red Porsche Cayenne from Luxury Car Outlet. Brandon and Paul were both great listeners, patient, knowledgeable, and willing to work with me on payments. Brandon made sure my SUV was shipped to me in a timely manner. Brandon and Paul took the time to follow up with me about the vehicle and was great about answering my questions. I love my SUV and enjoyed doing business with Luxury car Outlet. The overall customer service was awesome!
I didnt buy a car here as there was an issue with a BMW I was looking at. Turned out something was wrong with the car and they wouldnt sell it to the public. That said, these guys were super honest and I appreciate them for being so. Frank in sales kept me up to date and had excellent follow up. I appreciate everything and hope to find another on your lot. Thanks !!!
Fantastic car selection, very friendly and knowledgeable staff no pressure at all free to test drive any car and it’s a one stop shop kinda dealership! Totally recommend this special place, thumbs up all the way👍👍
Just want to say Paul is really great explaining the financing options and how they will affect you long term. Thank you, my wife and I will be in for another car soon!!
Noah is a great employee he helped me buy my bently
Everyone here is very nice, knowledgeable and helpful. All your needs and wants are met, they go above and beyond in service, overall wonderful run business that makes you feel at home! Would recommend to anyone looking to buy a great car for a great price!
Vic was very helpful and provided useful information when my car was having mechanical problems. They always leave my car super clean as well. Staff is always friendly and very good people!!! Lots of different car options as well. Love this place!
Five star service! Thank you Vic and Phil for your honesty and fast service. Happy I found this place for my BMW service needs.
Great service department. Vick was very helpful, honest and transparent. Really enjoyed dealing with them. Would highly recommend!
Im not happy with this dealership because I bought my car (Porsche Cayenne) from this dealer but they sold it with too much problems to me like tires sensors and windshield Pumps and windscreen scratches, and when i bought the car i saw all the problems and i told them about it, they just fixed the tires after 1 month and they kept my car like 2 weeks and they didn’t give me any car and also after that i told them about other problems they didn’t care about it and what I saying and what I want, they just bothers me a lot and I’ll not go there anymore and i have to go to mechanic and fixing my car, I’ll not recommend to anyone this dealership
Great service, excellent and knowledgeable staff. I purchased my car from there a couple years ago, and now with the service open, I take my BMW there for service also. They accept my extended warranty and always do an amazing job. Highly recommended.
My buying experience was phenomenal. Brandon was a fantastic salesman, he was not at all pushy, he was helpful, friendly patient and Kind. I love my new vehicle. Paul processed the paperwork quickly and painlessly
I bought a 2000 911 here about a month ago. From the time I arrived I was made to feel valued. Brandon introduced himself and talked to me like a friend. When I asked about test driving the car, he handed me the keys and said take as much time as you need. When I asked about getting it inspected he said sure and that they would be happy to take it anywhere close for me. The next day when I stopped in and let him know the mechanic was a half hour away, he said that he didnt have anyone that could take i tat the time, but that I could take the car myself for the day to get it inspected. WOW! The inspection came back incredibly good for a 16 year old car. The mechanic said he would buy it if he was in the market. The wire transer from my bank was delayed until after the weekend and since I just moved here I didnt have a car. Instead of having to get a rental, Brandon gave me a loaner since I already made a deposit on the car. WOW! When I stopped by to get my tag, they detailed my car for me. WOW! I not only found a great car and the deal was good too, I made a friend in Brandon. I will go here first for any car purchase in the future and would recommend you do too if you are in the market for a quality used luxury car.
I dealt with Brandon on an out of state sale. He was super accommodating in helping me get the vehicle inspected and arranging transportation after the purchase. Vehicle came just as described and it was a super smooth transaction. Ill definitely check their inventory next time Im looking.
Very honest and helpful mechanics! Went to a few 3rd party shops (jiffy lube, pepboys, etc.) where one quoted me for parts that werent even broken. Brought it back to the dealership and they were able to help me and resolve the problem fast!
After a long search for the bmw that fit my needs, searching through countless car dealerships I finally found the car for me sold to me by a great team. I couldnt be happier with the service through Luxury Car Outlet and their selection of cars is phenomenal. Definitely recommend buying through them, straight to the point and keeps you happy!
Awesome selection of luxury cars at very reasonable prices.
Great people to work with. Walid was low pressure on purchase, Brandon great on follow-up issues, Paul great getting through paperwork and finance matters - everyone very customer focused. Would definitely recommend. Their mechanic Martin was awesome at solving a problem.
Integrity is not in this car lots name. After coming to a deal on a used Audi, I tried to get them to email me a buyers order to give to my bank for financing purposes. I thought everything was fine until the buyers order never came. Brandon finally called me back 45 minutes later and stated that since my trade didnt have a sunroof(never once told him it had one when he asked for all the options) and since I wasnt going to finance with him(they couldnt beat my banks interest rate) he was going to back out of the already agreed upon numbers and offer $1,000 less on my trade. I was upfront and honest with him throughout the whole process, unfortunately I cant say the same about him. Im just glad I didnt waste a 3 hour trip up there to find this out.
Had a PPI before my purchase. Asked the worker to have 1 thing fixed before I purchase the car. He agreed. Got there and asked if the work was done. He said yes. I looked at the filter, and realized he lied. Oil was still leaking from the very area the PPI indicated. Still bought the car because I knew it was a simple fix. 2 days later the belt ripped due to the oil leaking from the very filter he lied about. Almost cost me an entire engine. Buyer BEWARE. One place I will never buy from again. Hate liars.
Walid, Brandon, and Paul are all great to work with. I have bought several cars from them over the years and they always take care of me and my family. Highly recommended!
I brought a Maserati from them and great customer service Vic is a people person a true ♤ in my book
Excellent experience! Enjoying the new car I bought, love the service!
I had a Porsche cayenne for a week they Sold that needed $6000 in repairs.Owner said he would fix it and give out a loner car but instead took the car back and put it in the garage like I was trying to steal the car from him and he voided the deal and left us all there with no way to get home but to call a uber, over a hour trip home in a uber.He put the 2011 white Porsche cayenne back forsale the next day not fixing anything!Worse experience ever!!
Luxury Car Outlet gets the ride you want done just right! Brandon, Paul, and Monsuer are an outstanding example of customer catering. They diligently cared for the magnificent Benz C300 they had on their lot. Then, they diligently cared for me when I purchased it with assistance from finance manager, Paul. What a fantastic 4matic ride they sold me! Highly recommend this group of luxury car experts for your next quality luxurious ride. Thank You Luxury Car Outlet!!!!
My overall experience was a positive one from beginning to end. I found them through Capital One Auto Navigators network of approved automobile dealers. I interacted with Paul, Brandon, and Walli. Each of them were very professional and friendly. They went above and beyond my expectations throughout my car buying purchase. They provided excellent customer, and I purchased my vehicle from them. If youre in the market for a quality vehicle at an attractive price, I recommend this business. I am a satisfied customer.
Great Service, thanks Vick and the gang for fixing my car, my kids and I appreciate it!!
Bought a car from them last week... so far everythings just how it should be. Great service, Brandon and Paul were helpful from the beginning. Ill definitely recommend them to my friends and family.
Exactly what you want in a dealer. Professional and courteous, and most importantly, no pressure. Brandon was great! Definitely recommended.
I was referred to this dealership by a friend who had recently bought a BMW, I was planning on going to go here but wasnt able to clearly get an idea of the kinds of BMWs and what quality they are in. Its 2018 and you need to have better pictures of your cars and selections.
I countered their 9500 offer with $9,250 on ebay, he posted for me to call to work out the payment and sales details. that was last night a little after 7PM, he never accepted my offer, says he needs to speak to me first... Called at 8:15 this morning no mention car was sold... get call back an hour later saying car was sold last night on another auction site... He ended the listing this morning after we spoke on the phone on ebay. SO i think what really happened is, once he ended it someone trying to low ball it called him, he worked a higher price and kicks us to the curb... form your own opinion. I can tell you his word last night at 7PM wasnt good... BUYER BE WARE.... gives dealers a BAD name!!!
Great team, clean dealer and beautiful cars!
I normally dont do this, but I felt the service I received was acceptional and had to make sure people were aware of the great service this dealership provides. From hello to thank you at the end I felt comfortable and never forced into any car schemes or pressured by the salesman. I purchased a 2008 bmw M5 that is in prestige condition and couple months later went back to look for another vehicle and walked out with a 2005 infiniti g35. I will definitely be visiting this dealership and recommending them to my friends and family for my future purchases! All around great service!
4th CarJust bought my 4th car from these guys yesterday and they went out of my way to make sure I left with a car. See you in 4 years.
Thanks Vick and the service crew for taking car of the family wagon!
Extremely helpful staff.No car purchased, but they had everything ready to go for the test drive.
Very helpful staff.
Superb collection and friendly staffs
Perfect!
Easy to communicate with
Fine selection
Good
Cars galore
Excellent used cars, expanded parking.