This is the place to buy appliances. They have a good selection with more options online. We bought a Refrigerator and was not happy with the ice production. With their 15 day satisfaction we ordered a different refrigerator and they took the other back and delivered and set up the new one. So HAPPY!Guess where we are buying our new Stack Washer and Dryer set. BEST BUY

Needed to buy a laptop. was helped by an associate named Jake. Really polite and professional service. Offered great advise and even compared the models I had on a premade list with what was in stock and offered similar options for what was not. I honestly like best buy but Jake went over the top.

Cashier was wonderful, very helpful with in-store pickup and followed procedures as listed. However, store had a ton of racks and boxes out in front of counters that made store look unkempt and people working with that was less friendly. Love best buy and their cashiers/representatives. Other staff could be friendlier.

Recently I went to Best Buy on University in West Des Moines to purchase a TV. I’m 71 and TV’s have changed a little over the years. Ok they’ve changed a LOT and I needed help. Luckily I ran into Noah who works there and provides customer service I haven’t experienced in years; well above and beyond. I’m writing in hopes his manager and upper management will recognize his talent. Thanks Noah!

Wifey purchased a laptop, looks nice. Im happy for her that she got the other options on it..

If I could give 0 stars I would. Spent 25 minutes on the phone just try to make a Geek Squad appointment. The lady I spoke to was unable to complete my request! What ever happened to customer service. GET IT TOGETHER!

Worst service ever. The guy sold me a stove and said it would be delivered within 5 days. The night before delivery they informed me the did not have it in stock.. then someone else said it was transferred to the local store, but it had not been scanned. They then told me to call back in a few WEEKS. And they said that if I wanted my money back it would take an entire billing cycle. DO NOT WASTE YOUR TIME ORDERING ANYTHING FROM THIS PLACE. THEY ARE A BUNCH OF INCOMPETENT SCAMMERS.

Best Best Buy in the region! Has everything you need, as well as upscale audio, video and appliance departments (Pacific Home Kitchen, Magnolia Home Theater, etc.). Also enjoy looking at the Unlocked phones on display!

I ordered a washer and dryer at Best Buy on 7/19/2021. They said they will ship it to me on 8/2/2021. When the shipping date came, a staff member called me and said they had a problem so they couldnt delivery to that day, and rescheduled me for 8/5/2021. I agreed and reconfirmed again on 8/5/2021 to make sure everything is correct. But on that day I did not receive a call or an order. I went to Best Buy that afternoon and talked to the staff, but they didnt seem to know why it was. I was told can they reschedule my appointment as soon as possible cause it is not my fault but it only works as early as 8/17/2021.I have to keep waiting for 2 more weeks.

We want to thank Oscar at the West Des Moines location! He exemplified everything that customer service should be. He greeted me and answered my simple question about screen protectors, but then went above and beyond telling me about a benefit I didn’t know we had. He took the time to look up our accounts and help us replace our screen protectors. Our phones look like they are brand new! I will refer all of my friends and family to buy their screen protectors from Best Buy because of our experience with Oscar!

Every item I went in to purchase was out of stock. An employee was pretty helpful in finding replacements for a couple of items. Hopefully supply chains will get sorted soon…

I used to work for Geek Squad, and I can tell you with confidence that this is the best of the Best Buy stores in the area. They also have a specialty Magnolia product section that the other stores in the area dont have, so if youre looking for high-end tech, this is the place to shop.

Its annoying and probably not a surprise. Brick and mortar stores complain of declining sales and so I really try to patronize them. They dont carry anything I would consider high end audio. They can order it. I could do that at Several online stores. So I guess as usual it reminds me I wasted time hoping they had stepped up. Zero stars would be too many.

My last visit at Best Buy was good. I got a pretty good deal on an open box item. However, they missed a few things when they re packed it. I went back to Best Buy the next day and they replaced the missing parts with aftermarket ones at no cost. Otherwise I would have given 5 stars at this review.

They had most of what I was looking for, even though their selection was limited. The guy that helped me was friendly, but some other clowns in uniform seemed to be having a great time at my expense, until I looked in their direction. Train your people to respect customers. After all, is that not where their wages come from? Bad service!

The people here are always so nice. And Im really loving the new Geek Squad/membership program!

Very honest, they told me to go to music store to get what I was looking for. Very much appreciated!!

Very helpful staff, polite and explained different options to us, so we could make the best decision for us.

Staff are super helpful! They kept asking me if I needed anything, which is nice, but also weird after the 5th time I say No, Im fine. Thank you :) I tend to go with my roommate, mostly to window shop while theyre doing whatever.

I told the guy what model sound bar I had and he said I need the swa 8500s rear speakers took it home got it all set up get it connected and no sound so I called Samsung support and they told me it’s not compatible so I need the swa 9100s. Frustrating!!

Friendly and helpful staff worked to get my wife the phone she wanted when Verizon (corporate store) wouldnt. Best Buy to the rescue!

Though I had to go through a total of 3 different ram chips to find the correct one. The staff was friendly and helpful.I didnt read the full description for the first one I bought from their app. The curbside pickup in Jordan creek was quick once I arrived for my online order.

Always have had a good experience here. Employees are kind and healthy. Most recently I had a weird situation with using my Citi Bank card and Jawan was super patient and helpful in resolving the issue. Big shoutout to him.

The customer service at Best Buy, this location particularly, has gotten much better. Some of their employees actually know what theyre talking about now! (Some)

Not as pleased with selection of unlocked phones as the website portrays much more variety

Ive worked in retail before and the Customer Service positions are usually the most stressful and thankless positions you can work in, I went to this location and has Oscar help me, his name tag said he was an advisor and had been with best buy since 2021. He was beyond helpful, super friendly, and helped me with my product exchange, making it absolutely painless. Thank you Oscar.

I went in for something that said was in stock and it wasnt. but they were so nice and helped me find something better for the same price.

We were in 2 best buy stores. The one at Jordan Creek we walked out of after spending a half hour trying to get help. The store on University was very friendly and helpful.

Extremely disappointed with my experience at this Best Buy. Walked around the appliance section for 20 min. Twice past the appliance desk and not a single person came up to me or even said hello. There were 3 guys sitting on computers, laughing and talking to eachother. I guess that’s what you get for trying to find appliances at a headphone store.

Almost no customs and we waited way too long. Tablet works fine though.

The staff was very friendly. We had no problems getting in, getting our stuff, and getting out.

Ive shopped here several times. Staff are always super friendly and they dont pester you as much as other best buys Ive been to (which is a good thing because being asked if Im finding everything okay every few minutes is kinda creepy). Only reason why I dont give it 5 stars is because the layout of the store can be kind of confusing when youre looking for something in specific.

Ive shopped at this Best Buy location more than any other. Weve purchased computers, monitors, noise-cancelling headphones for travel, software, phones, and cameras here. While it can be difficult to get immediate attention from a sales associate when its a busy time, people are generally helpful when available. The customer service desk is helpful, whether fulfilling a pickup or accepting a return.

Nice, friendly. Not overly pushy. Gave great information.

The best salesman I have worked with in a long time. Did everything he could to help me. He works in the computer department. Pretty sure his name is Jordan. Made sure to tell his manager that he has a top rated salesman working there.

Looking for gaming desktop but they have only a couple gaming desktop at this store. But staffs were helpful and they explained everything if you have any questions.

We received helpful input from two of the sales staff to enable us to make a laptop buying decision.

Its best buy, as usual most products were priced over what other retailers were charging. We left without purchase.

The team at Best buy most of them are helpful and welcome you, most of the items you are looking for you can find it and if you cant find it they will help you out to order it, also with return items they are good with that too i had a couple items that i returned and it was easy and customer service was very helpful.

Went to look at a complete car stereo system. I have to say Justin gave the best service we’ve had in a while! Much appreciated his time and knowledge

Not very helpful in this location and inventory was laughable. Long for the days when Best Buy had choices of most anything electronics.

Staff wasnt informed on the gaming monitors and gave me false information regarding what monitors i could use. I also was sitting on a ladder and instead of politely telling me to not sit on it they said they were going to use it but instead just moved it without using it. Overall a strange and uncomfortable experience.

Odd experience with some 1 and 5 star traits. Customer service in store was 5 stars. The guy that sold me my TV was very thorough to make sure the TV matched how I used it. The downside is that it took forever to get anyone in the store to help me. The next issue came as I left my ID after a credit check. I spent a total of 6 hours and 23 minutes on hold over the course of 4 days before finally driving to the store to see if they had my ID. They did and all is good now but if you want to call this location, dont waste your time.

Love best buy. Always a great place to get pc parts or tech things. Usually a little higher in price than something like Amazon but dont to wait for shipping.

I dont normally do best buy, but I had ordered my new phone from there and I needed a case. There a far too many options for iphones, and not enough for Samsung. I went online to see if I could get something in store. I typed in the exact phone I ordered to search for a case and one came up in store. I ordered it to be picked up, and went to get it. That was easy. I got it home and it was the wrong one however. I wasnt familiar with their return policy, when I went to return it I was outside the normal time frame. They were nice enough to return it, and it was easy enough with the sticker on the box from pick up. Be aware though, the return time for anything under $1500 is only 2 weeks, $1500-$3500 is 30 days, and over $3500 is 60 if I remember him correctly. Im used to Target and their 90 days, plus the receipt always says if its anything different. Which was another thing, I didnt get an actual receipt with that info on the emails I was sent either.

Nice store with friendly staff. I always go here for tech when I don’t want to wait for Amazon. They even beat out amazon’s prices from time to time.

Had an AWFUL experience trying to connect with Best Buy by phone after an employee put my purchase in my car with the spider webbing still attached. Tried calling again and again, with no answer. I couldnt get back to the store right away, and after spending more than 45 minutes on hold I finally went back to the store. I went in fuming, and two employees (Chad? and Luke?) after I ranted for a few minutes explained why no one answered the phone and got me taken care of. Sorry you two, but your patience and professionalism was amazing.PS. Best Buy Corporate - your phone hub is terrible, youre lucky your employees rock

Had to buy a new phone and the young man that helped me was phenomenal!

Helpful and wide range of various quality items

Nice help was a little short but those I talked to, seemed very knowledgeable. Was not able to buy or find some items I needed to get.

The local team is great. However online and phone customer service is horrible.Do not use their credit card or buy total tech support.I paid for tech support but they couldn’t help me so I asked for a refund and was charged extra charges on my card that I didn’t approve. The service call center can’t keep track of delivery orders so after over a year of waiting on an appliance I cancelled. Do not purchase total tech support or get their credit card. My best but credit card had fees and interest on a zero balance. They ended up sending me a check for over $500 but who knows if I would’ve ever seen that money if I hadn’t caught it.

Yesterday I visited this store and the truth is that the staff who attended me did it in a discriminatory way. They treated me from the worst to the best for being Hispanic. I asked for a laptop and they did not give me the information I needed. I had to order it through the App. very bad service

Aaron took the time to listen to what I want to do with a computer, explained the different options, didnt push one over the other, and even said there were options I dont need. I have a computer at home now for the first time in more than 10 years!

I received help with my purchase. The minute I walked through the door, the lady at the entrance made arrangements for someone to meet me in the department I was going to.

They cant be called. And also they like every other store choose to sell PS5 controllers but not ps4 when 98% of people use PS4 and also they dont and nobody has ps5s so why TF have the controllers.

All the employees were helpful and very nice! One in particular (I wish I remembered his name) Was so nice and helpful, he was even really knowledgeable about the product!

Went to look at laptops and the only reasonably priced ones they would have to order...umm kind of defeats the purpose of going into the store as I can order online myself. Havent done business with best buy in years and guess I wont be anytime soon either. Its Walmart or online I reckon!! 🤷🏻‍♀️

I worked with Drew to buy a new IPhone as a surprise gift for my wife. Drew was incredibly knowledgeable and had some suggestions on how to make the new phone a complete surprise. I cant thank him enough for such a positive experience.

Great tech thats always reliable and cutting edge. The people are always helpful when theyre not busy, and care about more than just selling

Id give a zero if I could! Absolutely no customer service. We are truck drivers so we tried to call ahead, apparently the phones dont ring to store but to corporate according to store manager. Got yelled at about masks as soon as my husband who was carrying in a return & mask was in pocket as we had to walk aways. No please sir once you set that down can you put a mask on. Person at customer service desk really hates her job! Didnt say anything but what can I do for you! Really no hi no sir once you put your mask on Id be glad to help you - nothing. I understand that the businesses are being pressured by the state to follow a mandate not a law but man customer service is sure taking a toll & so is my willingness to purchase merchandise at said stores! I was going to buy a iPad but not with that customer service!Horrible service all around including the manager who didnt say Im sorry about that man - just Ill address your concerns with said associates! Who was playing with his mask the who time.Granted both me & my husband are immune to the virus now but no compensation for those who have had it & now immune!

Worked here in the 90s in High School. Stopped in after 10 years away from Iowa. They have really upgraded this place since then. Was a pleasant experience and the employees were super nice.

Didnt find what I was looking for but the store is clean and the staff at the door even welcomed me asking if I was looking for anything specific and pointed me in the right direction

Always have a good experience here. Staff are always nice in store and curbside pickup is always quick. The mask requirements are posted before you enter, so any complaints about that really arent valid.

Always have a nice selection of electronics.

Glad they are still around. Just like to browse. Some prices were better than Amazon

Best buy ws great customer service also

Its pretty good just doesnt have as much as it used to in the way of movies. The staff was very friendly

We bought a head unit amplifier speakers supposedly the right stuff to go into a 90 Corvette they have no installer at the store at the time so we was asked to go to the ames store in amesIowa and when we got there the installer said that they sold us all the wrong wiring and needed to purchase different stuff so he ordered stuff and we paid for it he called us and told us the car was done and that he ran into some problems but we have no sound the subs the sub doesnt work has no power was hooked up totally wrong just bad experience bad service all around

Great customer service and sales team. 👏

Excellent service. Ordered merchandise on line. Curbside pickup was very quick

Still the WORST BUY.Ordered a TVSaid it would be available for pick up on 6/16/2021Which did not happenThen they said 6/23/2021 still hasnt happened.Buy on Amazon and put this place out of business

They were able to help us out with technical problem and recommend the best product for our situation

Associate that helped me want very knowledgeable about the s surround system I wanted. Luckily I already did my research and basically knew what I wanted. He did, however, help me out with finding all the products and which best buy in the city had them all so I could pick them up immediately. Got everything set up for me so I only had to drive to the other store and load the speakers. Nice guy also. Just didnt know as much as i thought he should. Good experience overall..

Poor customer service ever in store and in the field. Came to the store to buy new phone nobody is asking do i need help i ask the lady on the register can she call somebody she did but still nothing for being there in store over 25 minutes thats bad customer service. The funny part is when ever you go in store and know what you want to buy and dont need help there is 2-3 people asking you can they help you with something.

Very good, the guy who took care of my daughter and I, was very friendly in showing us the samsung buds we were interested in, that we finally purchased.

This is actually a really great Best Buy. While stock is slim on items as it is at most Best Buys in my experience, this location has a wide variety of SKUs available in store which is wonderful.

Good products, good prices. Lacking in customer service. Curbside pickup very slow.

If I could find a lower number I would give it them. Worst phone service ever. Cant even talk to human. As a matter of fact Im still on hold will Im doing this review. For a hr trying to speak to someone regarding a issue they created. Oh my wife is on hold still to. They are great at taking your money but after that your on your own.

Employees were great but the mens restroom was disgusting

Went looking for for phone cable, some of the clerks were helpful, last one finally got me to a picked over rack, hard to believe how short supplies are still affecting electronics.

Always have great service but very busy today. Not a lot of employees working today

Aaron was so knowledgeable and helpful.

I was stressed since I did not know what Laptop to get since I know nothing of them. Aaron helped me and I learned about processors =] Will helped pick the best laptop for my needs and it was on sale!

The staff here are polite and very knowledgeable. Very organized.

Kyle was very knowledgeable about cameras and helped us a lot. We were very happy when we left and very excited with our purchase of a 300 mm lens for our Nikon. We got two very exciting photos the same day!!

So helpful and polite Geek Squad!!

Sales person only willing to answer questions on most expense product, not so helpful on a cheaper product.

The customer service was great. They helped me get everything I needed.

Looking for eye glass cleaning cloths. Not the place to look unfortunately.

The workers always seem bothered by our presence. I used to work at this store and customer service meant everything then, not sure when that all changed. Employees watched as my wife and I carried a big TV to the front of the store, one employee even walked right at us forcing us out of his way.

Great options and service.

Was in the store for 30 minutes with no assistance from the staff.

Only one around here anymore. These guys know their tech. Will jump through hoops to get you what you need the way you need it!

Very fast and efficient service. Went to the front counter to pick up my online order. It was waiting there for me. Gave them my phone number, got the item... Whole thing took less than 2 minutes.

Gotta love price match and they were able to get us out new dishwasher over a month faster than other retailers.

My Go-to retailer for tech and tech questions.

Very nice with lots of items in stock. Workers in computer section are friendly and knowledgeable.

Easy pick up of online order, good pricing for new laptop.

Best Buy is always a mixed bag. Occasionally there is a shining star if customer service but I typically describe my experience there as meh. The prices are ok the people are there and they sell cool stuff. It is like a tactile version of Amazon.

Come here and ask to experience their magnolia room, you will not be disappointed. Friendly knowledgeable staff and a large selection of products. This is THE Best Buy of Iowa to visit.