I visited Paper store in West Hartford and was not greeted for the first time ever. The vibe was not welcoming at all and I will probably never visit this particular store ever again. I hope the employees are retrained to greet customers as they enter the store.

Lots of lovely things for the fall.

They came back around to seeing that rewards for spending $$ can be used on anything. Refreshing turn around so I am back as a regular. Great gifting options! Very convenient free parking and easy access.

If you cant find the perfect gift for others or yourself here I dont know where else. Pleasant, helpful staff. Friendly, helpful with suggestions but no pressure. Just perfect! I keep returning!

Great selection, courteous friendly staff

Always find what brands Im looking for like 4Ocean and Puravida

Terrific customer service and wonderful gift selections. Worth a trip!!

I live the paper store. So many gifts and other merchandise

Great selection of cards and unique gifts. Friendly and helpful staff

Staff friendly and helpful. Great gift items, clothing, jewelry and holiday deco.

Weve always had very friendly, attentive service here. Theres a decent selection of a wide variety of things here, from clothing, to toys to books to cards to jewelry.Pricing has always seemed reasonable for what we purchased. This is also a good place to look for that kind of eclectic something for somebody whos hard to otherwise get a gift for.Theres plenty of parking in the back of the plaza where the store is located.

Love stopping in to see what great new items are in the store. A view of the store from the parking lot.

Ive been there twice in the past week and both times I was greeted with smiles and positive attitudes. Today when I checked out, the woman was amazing and so helpful.

Love this store. Something for everybody! And I shop the sales so its reasonable. A great addition to West Hartford!

Good customer service! Great selection of gift items. I wish they carried way more natural fiber womens clothing though.

Love this store! You can nab some great steals when they have sales or have seasonal clearance items!!

Lots of nice gifts to choose from. Great service.

Really like this store but I felt like I was being watched and followed as if they expected me to steal which was offensive. I work hard for the things I have and to feel like I wasnt welcomed made me uncomfortable

Greeted as I walked inGood selection. Reasonable prices

We always find something fun and unique here! The staff is warm and inviting as soon as you step in!

Walked in after going to the gym searching for a planner. White haired woman scanned me up and down, gave me a nasty look and didnt ask me if I needed help. Walked out 5and wont be going back. Dress your best if youd like to be treated like a human here.

Yesterday I was told that this store had nice Alex and Ani bracelets..So I thought to myself hey I’ve been wanting to start my collection why not now!? When I arrived at the store I was greeted as if the experience would be at least good if not great! I asked for help as far as where the bracelets were held. The lady was helpful she even pointed out the ones that were 40% off which were held in two baskets separate from the original priced ones. Now I am well aware of how expensive these bracelets can go but hey I’ll grab a few on sale if possible who doesn’t love a sale! I stood there fishing threw these baskets which seemed like forever I found 4 that were in the 40% off basket. I waited in line behind another customer. When she was done being helped another customer came and the cashier dismissed the fact that I was standing there first! Did I notice absolutely but I didn’t feel like having my day upset over one person the other customer who came after me did acknowledge me being there first but the cashier which I found out afterwards was really a manager! So the lady rings me up and none out of the 4 bracelets I picked were on sale. So I told the lady hold on I want to pick at least 3 out of the four but I also wanted to find a few on sale. I went back to the bucket selected four more as I’m doing this the manager comes and puts the bracelets I had brought up first back on the shelf. I told her I had want to still take a few even though they weren’t on sale. I came with the other four and once again ALL NOT ON SALE! What I didn’t understand was why was there a big 40% off sign if they weren’t gonna honor the sale!? I asked for a manager she explained she was and I told her that I wasn’t expecting her to discount all 8 bracelets but she could at least honor one I had spent all that time fishing through baskets that should have been marked down. I didn’t feel it was my job to separate and guess which ones were on sale. I did find a couple eventually but that was besides the point! So as we go back n forth not coming to an agreement the other lady goes and rips the sign off and checks all bracelets which she found most of the basket wasn’t marked down! Moral of the story they don’t go by the customer is always right! I felt like the lady didn’t want to deal with me anyways. I felt that she assumed that I didn’t have the money to afford these bracelets and I wasn’t treated as kind as the other two customers I seen her interact with! I told them that the experience was horrible for my first time and it would be my last! Last time I check no matter who or what you are EVERYBODY MONEY IS STILL GREEN! I’ll never ever bring my business there again and I will make sure when people ask me where did I get my bracelets I will tell them but also how they judge ur pockets all because you want something that has a big sign with 40% off! I’m Livid and it’s still on my mind at 3 am the next morning so I had to write this review! I was so upset I didn’t even let her box up the 3 I did buy. I Feel that if this situation happened to the customers before me which weren’t black it would’ve been handled differently my opinion just wanted to put this out there.. This world is so lost God bless!

Went in to look for a gift. The woman who checked me out for my purchase was very snotty and rude. I know I had a Hallmark card, but she was less than helpful figuring out why it wouldnt work when she plugged in my phone number and ignored me when I asked to sign up again. I found out later from friends her name was Denine(sp). She had short whitish blonde curly hair. I work in a dental office and this behavior would never be tolerated. She should definitely not be in customer service.

Nice people. Couldnt find what I was looking for

Ive been to this store twice. Lady gave me nasty looks and following me around. I walked out! Been to Canton, one too ( not fond of manager there. Shes snotty )

Wonderful place to find a thoughtful gift

So much paper... I got a paper cut.

If you’re into horrible customer service and dealing a snarky, rude woman (associate # 012507) with absolutely no people skills, this place is for you.

They have lots of every thing

Great!!!