Melissa was a great help. I like her in this location she is nice and professional

Don’t go to this location i came here to upgrade my phone and the worker ty added lines to my account without my consent . He changed my plan my bill went up 300$ . I wouldn’t recommend anyone going to this store a lot of fraudulent activity

Had a great experience working with Ty and the entire staff of this location. They were very knowledgeable and friendly. Definitely recommend this location.

Very satisfied with the staff and service at TMobile West Haverstraw!! Switched from Verizon.. 4 lines, 2 new phones and our bill is now cut in half from what we were paying at Verizon. Staff was very knowledgeable and fast even with all the transfer of info they did! Highly recommend!

Girl with the braids is very un-professional and rude. Came in for a simple request and acted so bothered and dismissive from the moment I walked in. Zero customer service skills.

******IMPORTANT UPDATE*******Approximately 10 days after giving my sensitive information (SSN etc.) to this company, there were attempted fraudulent credit applications using my aforementioned sensitive information. Bear in mind that I havent applied for any type of credit in several years. There are only 4 possibilities about this nightmare scenario that I now find myself in:1. This companys system has been compromised and hackers are diverting information for nefarious purposes.2. The company is actively engaged in criminal activity3. Certain employees of the company are engaged in criminal activity unbeknownst to the company ownership.4. A wild coincidence.I dont know about you but I dont believe in coincidences, and I find the first 3 possibilities much more likely. You, the reader, can make up your own mind.As an aside, I filed a police report today regarding the theft of my identity and the officer indicated that there were complaints against this business.Have a great day._______________________________________________________________________Initial Review - I recently transferred my family plan from AT&T to T-Mobile. I walked into the T-Mobile Store located on 9W in Haverstraw, NY. T-Mobile is running a promotion whereby “assisted support” and “SIM card” fees are waived. The store even has a sign right at the register saying as such.Needless to say, I am dealing with 2 very young and inexperienced people at the counter. They were having difficulty with the transaction making one would think that transferring service only happened rarely. They had to call their “manager” for help several times. As all this is going on, time is ticking. It has taken approximately 1 hour when they indicate that I owe $90 plus tax. I wasn’t sure what for but I am now exhausted breathing in my mask and have things to do. I am charged without being shown an itemized receipt (they have some electronic display that you sign with your finger). At the end of the transaction, I see that the charges are for the aforementioned “assisted support” and “SIM cards”When I inquired that the sign indicates that those fees are supposed to be waived, the young lady said that they were not a corporate store and did not abide by the promotion.Here are my questionsIf you don’t abide by the fee waiver, then why do you show the sign saying that the fees are waived?Since there is no realistic way to look at the store and tell if it is corporate owned or not (basically it is your typical T-Mobile store with very large pink signage), why wouldn’t you tell the customer upfront that you are not corporate owned and only mention it at the end of the transaction when I made an inquiry?Obviously these are rhetorical questions. They don’t say anything because they are ripping off the customer. They know that no customer would pay the fees if it only meant driving down the road to a corporate store where there would be no fees but they feel that they can trick the customer which they did to me.My advice is to STAY AWAY FROM THIS UNETHICAL STORE and make sure that you only deal with corporate stores. I believe that the stores in the mall are mostly corporate owned. But always ask upfront.PS. I did call T-Mobile customer support and they did issue me a credit.

The store manager Danylsa was excellent at assisting me upgrading my line, great patience, and wonderful customer service skills. Very fast and warming

Best spot to get all my business and personal phone needs. Awesome customer service!!!

Organized clean. Store. Friendly environment

Very helpful, knowledge!! I will definitely recommend this store!

Very nice and clean store, i felt so comfortable

Very polite young man, quick service.

Albe and shay was great help

Great Costmer service and friendly staff.

I relieved good services.

Albe good service.

Great sprint store- staff was super helpful and professional. Denylsa and Justin assisted me with my phone upgrade and a new purchase- very knowledgeable. Highly recommend this location.

Albe is the best

Best store in the block

I Highly Recommend this location . The staff was very nice The store manager danylsa was super helpful

Absolutely amazing service! Kaii was amazingly and handled our issue with a smile on her face! She went above and beyond to help us out!!!! Wonderful!! will definitely be using this sprint store from now on!!!!

Best spint in Rockland county. The store is never crowded and associates are great. I was able to order a iPhone 7 plus today with no issues

Excellent service when I walked in they took care my problem with my phone.

I could honestly say west haverstraw store has a great costumer service. The store employees are very kind and they would make sure you get everything you need. 👍🏻👍🏻👍🏻

West Haverstraw Sprint is very welcoming.Mrs Denylsa is a very competitive and professional assistant manager. She resolved a issues that I had with my mother. She took her time, she was patient and respectful and I’m very greatful for that. I recommend this store for anyone that wants to join Sprint.Thank you Denylsa and the rest of the staff.Happy new year.-Nicole and Frieda

I HAD AN AWESOME EXPERIENCE MORE THAN ONCE WITH MIKE :)

The employees were nice enough.

My husband and I had the Best Experience at this Sprint Store with the store manager Kaii Dockery! She was very knowledgeable, friendly, helpful and made our visit so very pleasant! Please visit this store you wont be disappointed!!!!! Thanks again Kaii!!!!👍😊

About one helpful person in the building.... Website is misleading for the 6 points of identification.

Mike was great saved me a ton of money!

Very helpful people very nice

I live in st.louis mo. Julian r allowed someone to change my account information and purchase something on my account and I live in MISSOURI NOT NEW YORK! This is fraud!

A phone company that does not pick up the phone

Very helpful staff

Ok not like Verizon

Not really a nice experience.

Great service

Great service here

Poor customer service

Good