Enjoy this photo of 4 techs and the manager sitting around while we are not waited on yet. Only us and one other customer in the store.

Today 10-4-21 I was at this location around 3pm when I came in I told the only employee “Zane” that I wanted to upgrade and add a nurse discount to my plan. Being the only one working he was extremely busy and was doing a great job.While I waited another employee came in I asked who this was and was informed it was the manager “Brittany” I was excited to get some help but even after Zane asked her to help not only me but anyone she simply ignored everyone on the floor. I’ve never in my life seen a MANAGER so lazy and inattentive while literally watching her one staff member run around to help everyone!! I am switching to T-Mobile!!!

No sure the tech understood everything he was doing. Suspect he quoted a monthly price AT&T is now indicating will be $15 a month higher. well see. Seems more training is needed at this location

I am very pleased with my experience at this location. I was greeted by Josh and he provided excellent customer service, saved me money by adjusting my plan and gave me a few more ideas to save such as switching to auto pay. He was very informative about the Apple products and I suggest you stop in this location. Ask for Josh.

Niq was phenomenal! Outstanding service. My entire experience was great! If you are upgrading your phone and need your plan reviewed see Niq. She really knows her stuff!!!

Eddie at the West Mifflin store was wonderful, he made changing over to AT&T fun and stress free, He was so upbeat and fun. I had to go back in a couple days later Tuesday 6/1 and another guy helped me and I didnt get his name but he was great and so very helpful too. Great staff!! So happy to be a AT&T customer ☺

XAYHE WAS A HUGE SUPPORT WITH MY NEW PHONE. HES EXTREMELY KNOWLEDGEABLE WITH THE PRODUCTS OF THE STORE. IVE BEEN A CUSTOMER SINCE 2006 AND Xayhe been the most help.

I went in the the AT&T store in West Mifflin because I was having trouble with my WiFi on my IPhone. I met a wonderful lady named Niq that not only helped me with my WiFi but also noticed on my driver’s license that I am a veteran. She told me that I qualify for a military appreciation discount for being a veteran and quickly added that to my account! I went in with a problem and came out with a solution and a discount thanks to this wonderful person!

Niq was awesome! She helped out a lot, and saved me money. Makes me proud to be an ATT customer!

Britt is the best and the person to go too when your looking to upgrade your phone or plan!

Really funny people definitely recommend this store for att stuff and got nice accessories

Niq was awesome. I came in very frustrated and she made everything better. Very helpful, best service I have had from any cell phone store in 20 years. If you have ATT this is the store to come to and see Niq!!

Tyler was a great help to myself and my mom. Very personable and knowledgeable. Went out of his way to save to check our bill and see if there was anyway he could save us money. The whole process went very smooth.

Its been over three years since I upgraded my phone and I was having major anxiety. Eddie at the West Mifflin store was awesome. He understood my phobia of change and helped make the process quick and painless! Highly recommend him and his empathetic approach and his sense of humor made the time pass quickly! Very pleased with the upgrade and the deals he offered to us. Super experience! 👍⭐⭐⭐⭐⭐

I was in and out in less than 30 minutes. The gentleman by the name Eddie was awesome. Took time to make small talk all while promptly handing my transaction of 2 iPhone 12 Pro Max upgrades. Smooth and painless. Highly recommend!!

Wonderful customer service! My old phone was dead and apparently suffered water damage. My assistant helped me recover my Apple ID password along with providing me an easy way to store all those passwords. All told she stayed working with us until the new phone was charged, recovered my contacts, and tested. Happy customer!

The store manager was so nice and personable, best experience at an AT&T store!

Went to the location to upgrade to a new phone. Already knew what I wanted. I went in knowing that my plan would need some modification and it would increase my bill. First thing. I walk in and spend about 35 minutes just waiting for someone to help. And theres only 2 people in the store and 3 workers. One of the workers is sitting and talking to a guy about everything other than phone service. I think he was just having his friend come and hang out with him for the day at work. So I finally get someone to help me. They go through my account make all kinds of changes. Its funny cause I was assured my bill would actually be lower than what I was paying. Which I thought was strange going from a data plan to unlimited. And I have 4 devices. So I ask what my bill would be and Im shown a number of 179 dollars a month and some change. Seems reasonable. I say go ahead. So i get my new bill this month and its 355 dollars. My bill has 5 or 6 additional fees. Fees I wasnt even told about. A discount I have had from work for oh like over 10 years removed. No mention of that either. So I call ATT and they tell me oh these are one time fees. So I ask why I wasnt told at the store about the one time fees as it may have affected whether or not I make the change. Nothing. No apology.. No nothing. This is what they call customer service nowadays. Dont go to this store. Find a place that tells you everything and answers your questions. Im extremely reasonable. But I appreciate people who do their jobs properly. And that surely is not the case at this store.

I went to the AT&T store to upgrade and had an awesome experience. I was in and out with a lower bill and a brand new IPHONE 12 in less than an hour. Great customer service in the new socially distanced environment. I highly recommend them.

This store is nice because its never busy if you go early. If I had to go to the mall store for service I would cancel my phone. its so slow you are there for hours!!

Staff are great!!! very patient and kind!!! Britt and Niq are the best!!!

Josh is the man I recommend every one to go there he’s really nice and helpful great guy

Josh was extremely knowledgeable and personable!!! Would definitely come back to him when we need or help or are getting new phones again! More people in this industry need to be like him!

Person there was no help at all, very rude and unprofessional. Walked out and went to another store and got what I needed done the right way.

The store staff are not well educated in the actual promotions. Or terms of contracts. One person will say one thing and another something totally different. I went in yesterday to get a new phone. I got a phone. But they failed to activate it. Even after I said it’s not going to work with out a SIM card! I had to finish the card install on my own. They did not tell me I would need a special power brick for my phone? So back up today to get a power brick. They did not test the phone nor offered to back up my old phone. I had to do that when I got home. The staff were less interested in me and more interested in making sure the movie they were watching on the TV was an avengers movie. I would stay away from this store if you can. This is my third bad experience at this location. It’s right by my house but I’ll never go back. Go to a real ATT store. This one is not very helpful and they tend to steer you wrong. They referred me to Google if I needed more information? Really?

Eddie was super helpful and very kind. He got my new phone up and working in a fast timely manner. I am very pleased and will definitely be back to this location.

Eddie was very helpful - smart and knowledgeable about best way to get me back up to speed with my broken phone. He explained how to get the old stuff from my broken phone (apps etc...) and it worked perfectly.Excellent customer service - Thanks again!

Niq was very helpful with our whole experience on upgrading our phone and went over plenty of options with different phones to find our best fit. Even found the best incentive to save money. I definitely recommend.

The sales associate Niq was extremely helpful and nice. She helped us get out of our old outdated plan and got us more for a lot less. I would recommend her to anyone.

Eddie J. was very helpful! He walked me through replacing my iPhone 11. The process as quick and easy! He was very friendly and personable from beginning to end. Thank you!

Tyler did awsome job helping. Got what I needed easily. Promote him

Tyler made the transition seemless. Very helpful and knowledgeable. If you find yourself at his store I highly recommend seeking him out for all your needs

Got a phone upgrade for my grandson. Niq was efficient and took the time I needed to explain coverage I didn’t understand. We left the office very happy. I would return to & recommend Niq as one of the best representatives I’ve ever dealt with at AT & T.

Thank you to Niq for the positive experience for purchasing a new phone for my mother. The patience and kindness explaining everything to my father about the upgrade and fees was greatly appreciated! And thank you for helping him update his plan as well!

Shaniqua was awesome. She walked us through the whole process of transferring our data to a new phone. She was very knowledgeable and we enjoyed our visit. Usually we hate getting a new phone because it takes forever. With Shaniqau it took no time at all. THANKS SHANIQUA.

We always come to this store for all of our AT&T needs. We have also enjoyed our time with Niq. She has a great personality and is very knowledgeable. I would definitely recommend this location.

Felt like I was imposing on their time.

In and out, Tyler was extremely helpful throughout the process! Extremely pleased with his customer service, highly recommend !

Niq was super helpful and was very knowledgeable while I was getting my new iPhone. Great customer service!!

Had an great experience here Tyler he helped me out get a new phone and account in my name would definitely recommend coming back here for his service

While I was talking on the phone Saturday the 10th around 9 a.m. I got a text I finished my phone call I checked my text and AT&T was nice enough to send me a little messenger free message that hey you have used 75% of your allotted time for this month and there was a little link there that I can click on to get the managing usage so I atts trying to help me so I tapped on that screen came up and it started a load and quit and it sat there and its sat there and it sent there can I go to another text and Im still waiting so I decided Well lets close this thing and see what my text is it was another thing from AT&T 4 minutes later that I used all of my monthly usage so in 4 minutes I use 25% of my allotted usage clicking on one of your links that supposed to help me and that really upset me so I went out to the store out on West Mifflin and this guy Josh was there and I explained to him what happened I was very upset about this cuz AT&T does this kind of stuff and he sat down and he talked with me and he looked through everything and said dont understand why it did that but heres what we can do for you he took my tablet & help me and signed me up me up for all this in a little extra money a month I dont have to worry about this and I left a happy camper I give him an atta-boy he took a bad situation and turned it into a good one and I think you should give him atta-boy from you people and while Im trying to give you this message it keeps turning me off and saying that theres no network its done it twice already but anyways to bottom line Josh did a very good thing he took the time and he took care of my problem and I left I was very happy Im glad I ran into him that day

Had a wonderful experience updating our phones with the help of Niq. She was extremely helpful and knowledgeable, and she was the “BOMB”at putting on a screen protector!!Thanks Niq

Niq helped me today, and she was absolutely wonderful. Store was clean, organized, had ample space for customers. Niq is very good at putting screen protectors on...

My wife and I were delighted with the courteous, and informative service given to us by Ms Niq Moore.

Josh helped us out after a week of working with customer service to no avail. He saved us as customers as we were about to leave AT&T. Thank you Josh for fixing our phone after a week of not being able to use it at all and getting no assistance from the customer service phone line.

My wife and myself had the best service I could have ever imagined at this store. Ask for NIQ, she was awesome!!!!

Great store, great help. We worked with Niq and she was really sweet and helpful.

Nik was awesome !! she is so smart and help me switch my phone after my iphone x fell down a mountain. i upgraded to iphone 12 and she made my process very smooth she deserves a raise asap no rocky

Xayne did a great job and was very helpful!

The best service. It was so easy to switch from My old provider. Eddie waited on me and I have to say, The most pleasant experience .

Tyler was the bees knees! Made the process quick and easy!

Completely discussed with AT&T/direct TV... In February my husband and I went to the store to get a phone for our daughter... after talking to the sales associate we started talking about Direct TV... being out of contract with Verizon Fios it was worth the conversation... after talking it over we decided to see what our options were and we could always come back... the sales associate went in the back to talk to his manager and they both came out and told us that if we were to switch to direct TV that evening they would send us 2 $100 visa gift cards... the promotion at the time was 1 $100 but he wanted us to commit and lock in the deal so he would give us 2... so we decided to go ahead and do it... he told us that in 6 months we would get the gift cards in the mail... I was excited because before covid came along we were going to Disney in August so I figured we could use the gift cards there... on Sunday August 16th my husband and I went back to the store to look at upgrading my phone... after mentioning the gift cards to the new sales associate he told me that they usually come via email and to call 611... so today I called 611 to straighten this all out... what I was told next i couldnt believe.... 2 hours, 3 different departments and 5 representatives later they told me there was NOTHING they could do because it was past the 4 month period I had to claim these gift cards... i was not told i had to go online to claim them i was just expecting they would come in the mail after the 6 month waiting period...Im extremely upset and disappointed at this situation not only with the employees at the store but also the customer representatives that could not make this situation right... of course I asked to speak with the manager and was told someone will contact me in 24 hours... Im sure I wont hear back from anyone and wish I could take my business elsewhere at this point but now Im stuck at least for the next 2 years... I hate the world we live in now where no one can do their job correctly...

Shanqual was incredible! Very knowledgeable! She helped us switch other to AT&T answered all our questions and was very personable 👍👍👍

I was not able to get the issue I was having with my phone straightened out. Im still having problems with it

My husbands phone died right before he got off work and as soon as his shift was over, we headed to the AT&T store. It was right before they closed, but I didnt feel like they were rushing us. My husband was eligible for an upgrade and we also were able to increase our plan without too much worry of cost. I dont remember the persons name that helped us, but I think he was the manager. Highly recommend this store, the staff are friendly and professional.

Miserable staff with the worst attitude.

Have been doing business at this location for the last 3 years. Up until today I’ve been happy with the employees. Just stopped in to pay a bill, but the woman seemed distracted and uninterested. Then she had a hard time trying to figure out how to run my debit card. Kept saying there must be something wrong with my PIN! After third attempt, I told her I would come back another time. But that will be very unlikely.

Niq was awesome.

This store is an Authorized Reseller for AT&T. Be wary they may not be able to offer 100% of national AT&T promotions and will convince you settle for something less. Shady business practices to say the least.

Walked in and got right to business replacing our phones. The assistant was outstanding.

Manager rude, sales clerk messed up it took 2 weeks to get the right phones. Lied to me about the contract just to get the sale. DO NOT RECOMMEND!

Very bad experience at this AT&T store. Not worth you’re time.

Very impressive I walked in and had my new phone in less that ten minutes. Helpful staff had the phone I was looking for (last one). They didnt try to upsell me anything either I love that.

Very unfriendly and slow. Whatever is advertised is probably not real - some reason why you cant get it.

I love this store! staff is super friendly and Brittany hooked me up big time with a new phone and plan. thanks yall!

The staff was extremely helpful and quick. I was in and out with the accessories for my new Galaxy S9 in under 10 min. I will definitely be using this store again in the future!

Hour and a half in store...nice girl but plane your trip

Went there to get additional line and my experience was nice. They did have enough associates working that day and I got helped right away. Overall good experience.

He was a great help

Sales person was very knowledgeable and efficient. I went to upgrade my phone, I was in and out in less than 25 minutes. Very impressed.

Niq was amazing, I went in for something small and she showed me that my money would stretch farther and Id get more entertainment out of a different product. She needs to be running this location ❤❤

Eddie took his time and answered all my questions. He was very helpful.

Info seemed pretty good. Still attempting to work on updates

When you there to purchase the items they been nice and work with you. However, when you have problems with their products, they don’t want to work with you and pushing the issues away. Also, this AT&T is franchise. Bad experience!!!

Every time I go there I am treated so nice and they correct all of my problems quickly and professionally.

Everyone there was super friendly and helpful, they helped me pick my new LG phone and saved me money on my cable bill 🙌

This place is a joke. Rude employees dont even want to help in anyway unless you are buying something all they do is tell you to call toll free number

Great service! Really got me in and out fast!

Good people thanks you take care me

Went there around 845 pm one night when they closed at 9. (I thought they closed at 10). I felt like an ass when I realized I was that guy that walks in right at closing but both the store manager and the worker that was on that night were more than willing to stay and help me with what I needed. We were there until almost 945 and you would of never known it by how they treated me. Not only were they knowledgeable about the phones and plans but hospitable asking about my life with genuine interest. They werent pushy or overwelming salesmen but instead friendly and informative making me feel comfortable amd overall getting me exactly what i needed. Ive never had a better experience at any phone store. Will deffinately go back with my business time and time again. HIGHLY RECOMMEND!

Was not satisfied at all.Would have be better off to metropcs or boost

2 employees working on a Friday night on the day of the iPhone xs and xs max launch. Well they just missed 4 upgrades, Bestbuy got my business.

The staff was extremely helpful, professional and efficient!

Great customer service, very helpful...thanks Carl!

Unprofessional and untrained for technical support.

The gentleman who fix my phone did an excellent job

Very helpful. Love this shop

Great workers. Super helpful

Low on inventory they didnt have the phone or the case I wanted so I had to settle for whatever they had.

Im visiting PITTSBURGH for one week, I was in this Store my experience was horrible. The service in Florida is different.

Customer support was fantastic

Poor experience. Bad ride.

Very friendly and helpful staff!

Were no help at all said I should contact a Samsung dealer about the phone they sold me !

Very helpful getting a new phone

Associates very helpful and knowledgeable.

Employee was very unknowlegable and took too long to just tell me prices on a tablet plan for data.

People was very helpful

AT&T is just a business.... The company has poor upper management.

Great services