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American Freight (Sears Outlet) - Appliance, Furniture, Mattress
495 Prospect Ave Suite 11, West Orange, NJ 07052, United States
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American Freight (Sears Outlet) - Appliance, Furniture, Mattress
Comments
Da
Review №1

I was very happy with the customer service at the this store in West Orange NJ. The moment I walked through the door I was greeted by Sam who walked me through the entire sales process. Debbie she was like a precious gem in the store she was so supportive and helped Sam throughout sales. Joshua he took the initiative to go to the search for all the items I wanted to purchase, and he came smiling I found everything you needed. It was such a great team work. I would recommend this store anytime for purchases great customers service.

Er
Review №2

Sam is a nice and excellent store associate and he gives me excellent customer service by helping me to apply online and is so easy and quick. I really recommend him to any customer who come to the store.best man and l wish him all the best and should keep the good excellent work to attract customers. Bravo Sam

Ch
Review №3

Sending this post a month later however felt it important to do so. The Service Team at this location was very helpful in a time sensitive situation. Our refrigerator went out and we needed a replacement right away. My wife is undergoing Chemo treatments and we wanted to make sure that she remained comfortable and did not have to wait an extended time for this basic comfort. The team stepped up and had a unit delivered a day earlier than promised and each representative was helpful along the way. We just wanted to send a sincere thank you during a time of need. Peace and Blessings...

Ma
Review №4

While searching online for a reasonably priced refrigerator my wife and I found American Freight in West Orange, and we are glad we did. We had the pleasure dealing with Debbie and she was super friendly, nice and very helpful. She made the process so easy and helped us by her informative knowledge on refrigerators. We are happy with the purchase and look forward to shop there again! Thank you.

Mi
Review №5

Sam is absolutely incredible. He went above and beyond to make sure we got the best quality appliances at the best prices, and allowed us to have fun and get a few laughs in during the process. Debbie, the store manager, was also very helpful in facilitating our delivery date. Cannot recommend this establishment enough… we will definitely be returning for all of our appliance needs.

In
Review №6

Sam is a good seller. I like my fridge. Good fridge. He was very attentive with us and what we needed for our house, which was a new fridge.

De
Review №7

OK Samm and Micheal was very much cautious and very much supportive to me how they was very much patience as patient as well so I’m basically giving them five stars and 10 thumbs up press your post post post

Cr
Review №8

Michael is definitely the guy to go to. I bought a bedroom set from the place. Michael is professional, cares for his customers and knows his stuff. Thank you for the great service.

Li
Review №9

Sam is very nice and customer friendly. He explains everything and makes we are on the same page and answers all questions openly and with confidence. He works fast and packs the items in front of us. Next time, we come here to buy, we would like him to serve us. He is an asset to your company.

An
Review №10

I actually just purchased a fridge from them recently and both the purchase and delivery process was smoother than ordering shoes online! They have many payment options to choose from which I think are great and they also touch base with you during the process. Even the delivery team was nice enough to bring the fridge all the way up to my apartment and inside the home! I threw them a few bucks for a job well done and for going above and beyond. Everything was great !

Na
Review №11

Joshua and Debbie were extremely profesdional and really went out of their way especially Joshua to solve our issues...Definetly would recommend this store to allNanette

Si
Review №12

I spoke with debbie the store leader and she was absolutely informing and personal. I really thank her for being so nice and delivering excellent customer service. Good help is hard to find these days and if the company cherishes her then I’m sure business will continue to improve.

Th
Review №13

I placed a few orders with Raven . She was amazing! I would recommend shopping with her she added items to my order and went onto the floor a few times to find all the specific details about the exact item I was ordering. She went beyond excellent service for me today, I wish she would have been able to get a commission for her efforts. I will definitely be shopping with her again in the near future!

pr
Review №14

Sam helped me today with the gas range.2 yrs ago helped with another range. I am very happy with the service, and he is the best salesperson in the store

Es
Review №15

Sam was very helpful and showed us everything we needed. Friendly guy, helped us find exactly what we needed. What I don’t like is that they only have one person to load the appliances into the truck when you come pick up what you bought. Poor Dave had to load a refrigerator and a dishwasher by himself. It is very dangerous, and they should have 2 people to load appliances at all times. They need to take better care of their employees

Ka
Review №16

Sam was very helpful! He helped us get our fridge and washer and dryer . Provided excellent service and even called another location to try to get everything we needed. Debbie was great as well. She accommodated our delivery date ! Thank you both !

Ma
Review №17

Jackie was very helpful my fridge. Thank you again with your customer service

Ri
Review №18

Sam Was very helpful two years ago he sold me the fridge and I’m very happy and today I came to the store and purchase a cooked up should you come to the store ask for Sam you will have the best shopping experience for appliances thank you American freight and thank you Sam

pa
Review №19

Ms Debbie and Ms Raven were very wonderful, Ms Debbie got up as soon as I approached her for help and she took me through everything and even helped me with my sears card. Love you guys and really appreciate you help. ❤

Ga
Review №20

Sam was great! Had an awesome experience with him. Very energetic and made the buying of our washer painless and quick!

Ep
Review №21

Great deals on open box and scratch and dent items, not so much on new ones. Be aware that there return policy is strict and mostly only allows for returns for store credit.

Is
Review №22

Joshua was amazing! Not only was he patient but he was so kind and respectful. The place was super busy and the phone was as well, yet he was still attentive to us and our needs while multitasking. He is an ace!!! Thank you for helping us.

Er
Review №23

Great prices for appliances FYI all sales are final no returns.

Ro
Review №24

My dryer died right before Christmas. It is weeks to get a repair company out right now. I decided to purchase a new GE dryer (I only buy GE appliances). I cannot tell everyone how happy I was with the whole purchase process at American Freight in West Orange. I dealt with Deborah (store manager).The store had a vast selection of dryers to choose from and look at on the floor. Deborah was extremely knowledgeable of the floor models and the differences. She even knew a lot about the installation and gave us good tips as we were installing the dryer ourselves.The check out process was fast and the gentleman helped us load the dryer right in our van in front of the store.I will NEVER shop at a mega store like Home Depot, Lowes or Best Buy again. So much less chaotic here.In addition, the prices are fantastic.Would highly recommend and will be back again for other items. The store has alot of nice items.

Cl
Review №25

Sam Help us if yours back with the dishwasher and today we are happy to say that he still here and we just purchased a refrigerator thank you American freight and thank you Sam

Ra
Review №26

Sam is the most helpful person in the store. He helped me very quick and effective and even recommended me the service warranty for my product. Thanks Sam, thanks American fright

To
Review №27

Dealt with Micheal the Asst. Manager, great experience, i will definitely return to buy the matching refrigerator to the range and dishwasher i purchased A++

De
Review №28

My washer lasted 11 years and I needed a new one. Found one at this location. My experience was very easy thanks to the nice people who work here! The store was clean, the assistance friendly and the professionalism of everyone made the process smooth. I will be returning for a dryer and other appliances or furniture for sure! I have agree with all of the other positive reviewers here: Good customer service is how business survives and working with this (formerly Sears) outlet store under great management *Debbie has been a wonderful experience from start to finish! I write reviews and I read them to help other consumers like myself.

Iv
Review №29

Sam was such a great help. Great energy as soon as I walked into the store. He helped me choose great appliances for great prices. I will definitely be recommending this store and his as a salesman.

Ma
Review №30

Bought furniture a few months back. Bought the protection plan and had nothing but trouble with it. After a review I did I was contacted by the owner and was told they would take care of my problem. Went to see Erin in West Haven and she solved my issue in 15 minutes . Thanks Erin for being so friendly and efficient. I will shop here again.

Jo
Review №31

DEBBIE WAS VERY PLEASED THE WAY SHE HELPED US WITH OUR PURCHASE AND EXPLAINED TO US THE DIFFRRENT MODELS OF REFRIGERATORS AND DEBBIE WAS A HREAT MANAGER

Ra
Review №32

Joshua and Debbie was a great help. I was stressed about finding furniture for my new spot. I went to the west orange location and I was in and out satisfied. Very helpful and I felt comfortable, they let me shop around without nagging me like other sales people lol. Over all great store.

Si
Review №33

Michael, the Asst. Manager here, was polite and very helpful. He explained to us the credit applications and found us a great deal on a dining room set.I definitely would and will recommend American Freight to people looking for appliances and furniture. 5 stars.

ja
Review №34

Sam was extremely helpful. We had been trying to find a wall oven for a few weeks. He explained everything including protection. Definitively recommend it!

Ma
Review №35

Associates at this store are very helpful and friendly. We drove a couple hours because this location had the product we were looking for. The item we bought and the service we received exceeded our expectations. Thank you!

Na
Review №36

Sam I was last year to purchase refrigerator from Sam and I’m very happy that he still here and today you help me with the dryer in addition I was happy to buy the protection for three years thank you American freight and thank you Sam

Ma
Review №37

Debbie the store manager was great. Charles was very friendly. Great selection of fridges. Very pleased.

Pa
Review №38

Sam is a fantastic sales person! Very pleasant and efficient. Made my experience the best I had in a loooooong time!!

Ar
Review №39

Sam was a great help, was able to help me find what I was looking for and got me in and out right away. Will definitely come back, thanks Sam!!

Ab
Review №40

Great service even greater people, I highly recommend that anyone purchases whatever items needed from American Freight 1 to 10 on the satisfaction scale I give it a 20, I will be definitely recommending the to all my family and friends.

Ma
Review №41

I visited the West Orange store twice and the service is always outstanding. I would also like to thank Sam for going above and beyond with helping me with my purchase today.

Th
Review №42

Sam thank you very much for help .Are very kind and gentle.Very goo help with financial

Na
Review №43

Sam is amazing from the beginning, good vibs over the phone and great service in store.Honest and helpful will buy again!!!!

Vi
Review №44

Sam was helpfull amd quick attention. However they go too fast and delivery of my fridge was a horrible experience. Instructions for delivery guy was not clear.

Da
Review №45

Came in to purchase a washing machine and dryer, Quick and conveniente. Debbie is the best sales person.

St
Review №46

In dealing with the asst. store manager, Mike, he helped us to find the perfect refrigerator for our new home! The information shared was appreciated and easy to understand, and the process was seamless. Would highly recommend!

ka
Review №47

Jackie was so patient with me, though there a problem with my debit card, persevered to go through all the steps Bank gave over the phone and she was knowledgeable about what seemed to be the problem with the card. I felt helped and support and not rushed. Thank you much Jackie, very friendly I saw the way she was with the others she attended to whilst I spoke to my Bank.

yu
Review №48

Excellent.. take us 5 minutes to get what we was looking for !!! And good price 👍

Te
Review №49

Went with my sister into the west orange location to pick out furniture. Debbie and Joshua was very kind, helpful. The process went well. Pay them a visit they are great.

Re
Review №50

Sam is a personable and aspirational salesman — he is a straight shooter about both the products he sells and his personal goals to be successful enough to live in Hawaii sipping Mai Tais and driving a Mercedes. He certainly made the shopping experience enjoyable!

Su
Review №51

Sam is the man. He is very trustworthy and can you can expect him to give top services anytime.

An
Review №52

Sam was very kind and helpful, he even offered water too! Everything went well, good prices. I recommend

ME
Review №53

Excellent customer service very knowledgeable of products...this is my 2nd purchase with this company.....thank you Sam and Raven

Ms
Review №54

Michael was a wonderful help getting my new washer and dryer! I am so excited for my new appliances. I would recommend American Frieght to anyone!

qu
Review №55

Debbie is Amazing! She made me feel at home the minute I walk thru the doors. This is the best place for your home furnishings. I will definitely recommend this beautiful place. You will be happy here.

La
Review №56

Sam was excellent!! He was very helpful and accommodating. I did not feel pressured to buy right away and Debbie was willing to work with my delivery schedule. Will definitely recommend!

Ju
Review №57

Sam was very helpful and cared about me leaving with the freezer that I can get. ASK FOR SAM WHEN YOU COME!!!!

D
Review №58

Great service and very reasonable prices.Joshua was great, calm and very informative.

ro
Review №59

Sam Very good expert made me feel very comfortable and secure of buying a product here. I also like to take Michael with the logistics help.

T
Review №60

Sam was excellent. Got us a new fridge and explained everything and we were ready in no time. Thanks !

A
Review №61

SAM is very helpful to me last time that I was here inb2018 and I am excited to him again today. He is an excellent salesperson with a very nice personality. He helpe loading my deep freezer to my car. I got some business cards from him that I will display in my restaurant.

Te
Review №62

Sam is an excellent sales person he was very nice to me I was here a week ago he sat with me for two hours make sure I was approved for financing and today I came here I’m happy that he was here and I just purchased refrigerant range you also help me with a five year protection in addition I would like to complement the store manager Debbie she was beautiful and she help me with the logistic portion I would definitely recommend the store to my friends and neighbors

Me
Review №63

Sam is excellent salesperson and a very nice person to deal with I will definitely recommend him to my friend and neighbors when you come in ask for Sam youll have the best experience shopping for appliances young lady

Mi
Review №64

Sam was such a big help! He made a stressful situation easy. Cant wait to have our washer and driver delivered

So
Review №65

Sam is very accommodating and professional. it was 100 degrees outside, we came in dry and tasty, he offered us chill cold Poland spring water.

co
Review №66

This place has been so good to me. I just bought my house and was so overwhelmed with all I had to get done with moving. Both Michael and Debbie has given me nothing less than great customer service. The delivery came on time but I had to return the laundry center. The following day I called Michael and he was already ready to do my exchange and to have my new items quickly delivered on Saturday. I left very happy and excited for my new appliances. The entire West Orange team has been great. Can’t wait to shop with them again :-)

Yv
Review №67

I just ordered my couch & my two dresser from them the guys came to deliver my stuff talking about they can’t bring it upstairs. They charge me $79 for delivery and try to leave my stuff on the curb. Now my stuff sitting on the porch with no way to get it upstairs. I was never told they couldn’t come upstairs I spent over $600 in that store. Now I gotta try myself to move this heavy stuff. I will not purchase from the west orange store ever again

Va
Review №68

It was a pleasure coming into this store the assistant manager was very helpful patient and very graceful I will definitely come back to this store and especially if it gives away something free

So
Review №69

Absolutely thrilled I was able to find this place. Jason was beyond beyond helpful & Debbie was as incredibly knowledgeable as a encyclopedia answering all my questions. Delivery and extended warranty is also available.

Gi
Review №70

Sam so we were in need of a dryer and we searched all over but sadly nothing until we found this epic store where Sam helped us greatly same day out the door perfection can’t wait to get home and plug it in.

Je
Review №71

Sam and Michael were so helpful with our sofa purchase! Great customer service! We would buy from this store again.

Jo
Review №72

Sam is a great sales person. Help me a lot. Even stood late to complete my purchase. So greatful

Po
Review №73

Sam He’s a very good salesman you help me all around even help me unload refuses to my truck I will definitely recommend him in the store to my neighbors and friends excellent customer service

Da
Review №74

Sam good guy he help to loud the dryer, I would definitly recommend this Store, when you come in ask for Sam You will have the best apliances shopping experence

Ch
Review №75

Never even got a chance to talk to a salesman. Walked in checked out what I was looking for and ordered online. Got a call 5 days after to tell me that my order would be canceled because 1 item (the rug) wasnt in stock. After 3 weeks of waiting the charge was still on my card. Tried calling their corporate cs number and didnt get anyone. Called the store I visited...same thing. Finally had to dispute it with my CC.

Fl
Review №76

A very pleasant experience. Staff were very friendly and had everything I was looking for at a very low price. I highly recommend this store to anyone looking for affordable furniture.

ka
Review №77

Great customer service and very nice staff. Friendly and fast service.. Thank You Michael !

Lu
Review №78

Debbie took very good care of me and satisfied my wishes as a customer ! Thank you!

Le
Review №79

Sam was awesome! We really appreciated his help! Great guy!!!

Ma
Review №80

Sam was very polite and helpful. Offered great service, will be returning.

Ya
Review №81

The management team was informative and knowledgeable. I will recommend my friends to this location!

vi
Review №82

Great staff . Very friendly very positive Took they time with my aunt who has a disability

Al
Review №83

The employees were very helpful and got us everything we needed quickly .

ju
Review №84

The salespeople are friendly and super helpful. Thank you so much!

Ma
Review №85

I had been sent to the West Orange location by a Sears chat person. I was supposed to pick up a manual that I needed for a new stand mixer I had bought since I do not like using online manuals. Turns out it is no longer a Sears outlet store. Debbie, at the desk, was extremely helpful. She listened to my story & I showed her the pictures I had taken of my chat screens to explain. She was able to print out a copy of the manual. She was under no obligation to do so, but instead of taking the easy way out, she went that extra mile to help me out. I am so impressed by her sense of ethics.Afterward I did spend some time looking around the refrigerators, washers, dryers, and stoves on the floor. I was impressed by the savings possible (although there were lots more dryers than washers available). And I am absolutely going there to check out available stock when I need to replace any of those items. A serendipitous occurrence. I now know a person & a place I would trust to help me in my future purchases.

Jh
Review №86

Debbie and Oral also Dave were amazing. Will recommend to friends to shop in the store

Ga
Review №87

Debbie and Joshua were super friendly and helpful. Thank you!

fe
Review №88

People are very professional and pleasant, they’re willing to help you. And they have incredible prices on every appliances

He
Review №89

The customer service at the West Orange location was amazing. They were fast and courteous. Joshua and Debbie was amazing .

Ja
Review №90

Michael.... The Asst manager is awesomeGreat personality, and on top of the Job. Very informative and helpful. If you stop by ask for him by name.

Ti
Review №91

Michael, the assistant manager was very helpful and cared about making my shopping experience a pleasant one.

Ch
Review №92

Great customer service and great prices. Im coming back.

cl
Review №93

Sam was great helping us with our purchase and explained the extended warranty options. Great experience!!

Cl
Review №94

Debbie and Joshua were super nice and helpful. It was a great experience.

ca
Review №95

Sam was very nice and helpful, he explained everything and make my purchase easier. Excellent customer service

Th
Review №96

Supervisor Jackie provided me with exceptional customer service. Her level of professionalism is outstanding.

Da
Review №97

Sam and the assistant manager were amazing. Will come back and recommend

Je
Review №98

Michael was very wonderful to work with!! This store is very customer service based and wonderful overall!!

tu
Review №99

Mike was very helpful and nice.I come here everytime and he is always great

JO
Review №100

It has been a pleasure and satisfaction purchasing at this store wonderful service very helpful personnel and informative I have enjoyed my experience with my purchase for a lg washer and dryer

Information
58 Photos
100 Comments
4.3 Rating
  • Address:495 Prospect Ave Suite 11, West Orange, NJ 07052, United States
  • Site:https://americanfreight.com/br/store/NJ/west-orange/5361?utm_medium=organic&utm_source=local&utm_campaign=googlelistings&utm_content=out-amf&utm_term=5361
  • Phone:+1 862-335-3112
Categories
  • Appliance store
  • Discount store
  • Furniture store
  • Hardware store
  • Mattress store
  • Outlet store
  • Refrigerator store
  • Washer & dryer store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–7PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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