The store looks nice inside. Well set up. I came to pick up the Xfinity streaming box since I did not receive it when Xfinity cable was installed the prior day. I was not greeted when I walked in even though there were employees present. I stood on line for over a minutes with no one ahead of me. There were 2 employees looking down on the computer after just helping a customer who left the store. I thought they should have at least acknowledged me and say something like, I am finishing up and will be able to help you in a moment. Customer service 101, anyone?

I only come to this store for my guy Dejuan! The store is nice service is always great from everyone but Dejuan is just the stand out!!

Quick service and customer service excellent 👌. Got a new phone and it was all set up and ready to use within few minutes.

If I could give zero stars I would. Already an xfinity customer (only because we have no other choice where I live). This isn’t about the store as it is about the company in general. Just spent 20 minutes trying to get a HUMAN on the phone only to finally give up and hang up. And I wanted to add cell phone service to my plan and give them more of my money. Well they certainly lost a customer here. If I can’t even speak to a human to purchase something, I can only imagine how bad it would be if I had an issue with my service or devices. Truly praying I won’t need to deal with that with our internet equipment and service. Needless to say, if you want good and easy customer service, choose another carrier.

AMAZING, customer service!I was helped by Alnisa Coleman, she was so knowledgeable and kind. Alnisa was able to answer all my questions. I would highly recommend, Alnisa to anyone needing help. I would give Alnisa a ten if I could!

Went to west orange store met john he was fantastic.told him what I wanted to do got me all set up in minutes.great job john

DeJuan Brookins At the West Orange store was extremely extremely helpful and very patient with us, thank you so much for a well done job correcting our issues, thank you Dan Marx

Good. Nothing much. The staff is really nice. They do an excellent job in representing the company well. I went about 8pm

It was excellent 👏 with Monica thank you 😊

Fast easy friendly service...very satisfied..

The supervisor gave great customer service the business office need to get the mess together was on the phone for over 2 hours for them to hang up on me reported it to BPU and its still waiting on a call from them trying to restore my service

Diamond helped me. She was great.

I went there to swap out cable boxes for my senior cities and grandmother, And the young man behind the counter tried to sell me cameras actually had cards business cards sitting on his desk for his own company while he worked at Comcast unbelievable

Well manners. Extremely helpful to my mom;(78 years old). Looked for the best plan that would suit her 👌

I really cant knock the store. They are always helpful, give solutions, options, never attitude. Idk how this can be a 5star review, but yeah theyve been legit since opening up that store.

Im going to tell you exactly who to avoid if you want a good experience here:AlnisaIf you can manage that, maybe youll actually get a representative that hears you out and isnt trying to shove you out the door.

I went to this place (495 Prospect Ave Suite 509, West Orange, NJ 07052) and Eddie helped me transfer my SIM card. Now my phone works and I’m officially an Xfinity customer. Thank you so much bro!!!

Deyshaun and Shay were so professional and answered all my inquiries regarding home security, mobile service and cable upgrades. Great customer!

Very knowledgeable and very fast. Overall excellent service.

You could be good rates for the first year and then Jack them up theyre gone no more

Too slow. Busy helping others and no one in front.

They promised a gift card of 250 for switching never comply with their promise

Went in to chance my box to an X1 box very easy n fast the customer service was good I think I was in there for able 5 minutes....

Glad this store was here. Very friendly staff.

Good safety protocols. Staff friendly and helpful.

I walked in to pick up my equipment. Aznar was very professional, friendly and helpful. I was in and out in no time. Thanks!

When you have Not just ghetto, but unknowable workers!!!

Excellent service and knowledge. In and out in 5 minutes. Thank you!!

Order service I was told it include flex but when I went to pick the box up in west orange i was given 1 box i ask the guy is the one box ok he said yes ok. in the package was the charger and the connection wire and papers the technician came few day after to connect the box he i ask him the same thing he said ok you can watch tv on the apps on your tv i said ok nothing happened i spent nights trying to connect every which way i could not i called and chat online and each person tell me different stories finally i get angry i call again and the last person of around 7 tell me i should have gotten a flex box for the tv too so i said enough so i bring back the box and cancel all this time all you see is you bill is going to be yet i did not get the service that I order all comcast care about is getting the money and staff are unsure of what work how

Terrible customer Service

Timely service even on a Saturday, as I only waited for a couple minutes. Only challenge is finding the place since the shopping complex is so big and it is at a particular edge of it.

This People are so nice and helpful thank you

I am happy the store is open again. When the store is open it is convenient for me to pay the bill.

Clean atmosphere and very friendly and knowledgeable staff

It was good service his name was Eric beautiful job

Quick and efficient service.

Personal service is in different.

The agent did not listen to me, resulting in my having to return they product the very next day.

The store itself has a great layout. Its clean, the departments are clearly visible and the displays are crisp and orderly. I came to exchange a mobile device that I received via the tele sales department. Joseph, who at the time was simultaneously training a new employee, was an absolute joy! He was informative, a great listener and worked diligently toward resolving our rather complex issue. HE, is an excellent example of what exemplary customer service is and I cant thank him enough for his professional demeanor hard work ethic.

A joke. Came to return equipment because cancelling my services. Associate behind the desk was taking a personal call complaining about their ezpass making me wait 10 minutes before someone else from the back finally came out to help me. Return was easy as cake but that experience only justified my reason to quit.

I work with Comcast i really do enjoy helping cusomer in is horrible some of them have nice customer service other do not especially the billing depart like if you dont like working with people please go find another job or just dont bring your attitude to the customer or any other agent from different department

Professional, friendly and very knowledgeable staff

The workers was very helpful! I was considering trying someone else and I still might, but for now told me about a promotion and Im trying it for a year. I feel as a loyal customer for over 25 years I should have a better deal that stay with me for a lifetime I shouldnt have to call them.

Extremely disappointed in my experience here and the employees lack of follow-through. I went here to drop off our Comcast modem, as we had purchased our own. The wait to talk to someone and complete the transaction was too long. Then, even through we had been assured by the sales rep that the return was successful, we were still being charged for the modem months later.When we called Comcast, the rep had no idea why the transaction didnt go through and couldnt/wouldnt refund us the full amount in overages which we had been charged. Ill be happier when we move to somewhere supported by another provider so I no longer have to deal with Comcast.

Went to return some equipment was helped as soon as I walked in the door. In and out in less than fifteen minutes.

Great service, was in and out with everything taken care of quickly. Definitely will be back

Eric helped me when I switched from Fios 2 months ago & again he went above & beyond when I requested his help switching from Verizon Wireless. We were able to keep our phone #s, kept one of our phones, got the latest iPhone, & an iPad all for half of what we were paying with Verizon. Thank you Eric!

OH MY GOODNESS!! THIS WAS ONLY THE BEST EXPERIENCE, IN STORE, IVE EVER HAD, THESE YOUNG MEB WERE ABSOLUTELY AMAZING, PATIENT, UNDERSTANDING, THANK YOU AND YES, ALL CAP LOCKS!!!!!!!?

Best Service Ever! Had An Amazing Experience. Worked With The Store Rep Name Akeem. He was Great! Beautiful Smile& Personality. The Greeter Welcomes Me All The Time With A Warm Welcome.

All staff incredibly nice and helpful, no need for any forced corporate scripts or anything like that. Just great people doing their best for their customers. Would give ten stars if I could.

I must say they are very educated, well mannered people working here, actually take the time to listen to the issue a truly help resolve it Ty comcast team#westorange Rashun Washington sir you were wonderful in providing such a great service, thumbs up to you and keep up the good work comcast should be so proud of you,,

It is always a pleasure to visit this location the staff is friendly, courteous, and helpful. DeJuan usually helps me out he always has a smile on his face and is knowledgeable about the products and latest packages Xfinity has to offer. Its nice to see good customer service still exists.

The customer service here is impeccable. Youre greeted at the door with smiles and employees eager to help you with your needs. DeJuan was able to help me with all my questions. I recommend everyone to this store.

I really liked the service. were polite even though i dont speak english

The place is pretty cool and the customer service is good. I just went there to pick up a self installation kit so I didnt need significant help. The area is nice and there are other stores in the surroundings as well. Parking is also available.

Convenient to drop off equipment and to add new services, but if you want to drop services they cant help you- must call our Call Center. Silly. They are there to help... unless you want to reduce your bill. Sad business model.

Exceptional service! If you need technical assistance or just have a few questions Dejuan is very helpful . He also gave me the next steps on how to upgrade my families devices. Which makes my husband happy as well. We’ve been with xfinity for two years now, experienced a few hiccups but my experience today assured me that they do have employees that really enjoy being apart of the team, are informative, and helpful. Ooh and how can I forget funny ! I also had the privilege of chatting to a young lady who works here about products to protect my device . At first I thought the cost was too high, she then, by sharing a recent event of being glad to have the case convinced me it was worth every cent. Thank you guys, you all are the best !

The reps were very helpful and spent a great deal of time resolving my issue.

Eric helped us with our mobile service account. Very professional. Very knowledgeable.

Pleasant greeting as soon as you walk through the door. No wait time and issue resolved in a timely fashion. Awesome!

The customer rep was very helpful in resolving our issues. The wait time was minimal and the store in neat and clean.

This store is modern, clean and efficient. Had to wait longer than I anticipated but no problem. I exchanged my modem for a newer one.

The store is great, the staff is always willing to help.

Very quick service.

Couldn’t ask for better customer service! Cooperate Comcast needs to mold all their other stores and employees after the employees who work here. Smart, attentive and caring!

Easy to install, very hard to cancel.

I was told I had to get the x1 boxes and its easy to install. They lied I can stay with the old boxes. Also the x1 boxes arent easy to install. The x1 boxes need good signal and updated wiring.

Very polite employees..Thank you for your service...

I truly appreciated the excellent customer service at this location. The assistant manager, Chris Garcia, was patient, honest, and considerate. I recommend this location to anyone.

Great customer service

Nice

Great

Very nice and professional services. Clean location.

They are always very nice when me and my sister come in the center they help with everything before you leave out the center great job everyone be blessed 🙏🙏

In and out, quick service!

It’s ok . Just wish they explained the starter kit more (triple play ) damn near don’t have the channels I really watch . Have to upgrade $20/$30 . One of the workers (not going to mention his name ) but gave me his personal cell to text if any problems and he doesn’t even reply smh . Do your research first before u hand over your card

A welcoming entry bill payment very easy. The associates are helpful.

Outstanding customer service and very knowledgeable, helpful, patient and kind! Robert Soto is THE representative to assist with with all your Xfinity needs!!! A+++

I visited the Xfinity Store ready to cancel my services Into I had the pleasure to work with a rep by thename of DeJuan Brookins. He was patient even though I wasnt and helped me resolve all my issues and even upgraded my services. Only if all customers service agents was as good as this guy. He saved along time customer Kudos Mr. Brookins

It is usually such a hassle to do anything cellphone-related (especially with Verizons awful customer service) but this store Madre it very simple to switch from my expensive Verizon service to their reasonable service (which uses the same towers). Akeem was super helpful and patient when I couldnt remember my password for Verizon, which deleted the switch a little bit. Other than my errors, the swap probably wouldnt have taken more than 15 minutes. It was easy and pleasant as far as switching networks can be. Adiós Verizon! Good riddance!

Nicely organized store. Waiting time is bery short. I was pleased with the experience.

Pretty good costumer service at this site. The company sucks though. I have decided to move on to Fios. Called Comcast to complain of no internet connection, which they verified by remote. Scheduled a repair 4-7pm. Waited all night after calling every hour to get an update. NO SHOW! NO CALL EITHER! DONE!

Quick service...friendly staff...nice location.

The Staff is very nice. The payment system is easy to use.

Plesent and helpful. The staff went out of there way to make me feel comfortable and answer my questions.

Very happy with this visit, finally we have a well trained and very approchable associate that made our visit pleasant. we update our service because of him

This location is super convenient for me to get to without the hassle of driving too far from home. Dejuan is my goto rep here and he provides the best customer service that Ive experienced anyway. Great communication and he goes the extra mile to ensure that im happy with my services.One of the main reason im still with Xfinity is largely because of Dejuans customer service and attentiveness.I would definitely will continue to refer more people to this location for any assistance!

Good location. Quick service.

ALL TIME WONDEFULL PEOPLE VERY HELPFUL .... THE BEST ONE TO ME ❤🤗🌞

Great service honestly the guy that took care of me when the extra mile. And the place very clean.

Great

Quick, efficient service. Very well organized system to process customers.

Horrible!! Just buy a firestick and get Netflix hulu and sling tv. Completely cut your cable off..not worth it!!

Very friendly customer service representatives. Professional interior and quick paced.

Diamond was helpful. Thank you

Good service and professional staff.

Excellent customer service that always beats the 800 number.

Left a disgusting mess. Huge pile of brick dust all over my fireplace and carpet. Drilled a bunch of holes in the walls that arent being used and arent fully filled in either. Wires everywhere. And put it on the complete opposite side of where I asked

Comcast is the worst service I’ve ever experiencedThe list of complaint is too long for me to list here

Great service