Bagels are good!! I love the selection of baked goods. Blonde lady is really sweet! Some other girl making my order was taking her sweet time though, while the bakery had a line π overall good experience though!
I ordered this cake for my brothers birthday with pictures of him and my uncle who passed away from Covid. I asked for the pictures to be in a collage form. It looks like my 6 year old grandson cut and pasted the pictures himselfβ¦ after speaking to the owner about my issues he basically stated the cake was fine, the lines were clean and they did what was askedβ¦.. NEVER GOING THERE AGAIN
Placed an order for 12 cupcakes for my daughters birthday party.I paid in full when I order. The next day I had a friend pick them up for me and they asked him to pay again.When I called the store they told me I needed to bring the receipt, but I never received one, they she said I needed to bring the card for them to do a refund. So I said I was going to have my friend going back so they could put the money back in his card. Now they wanted proof of my paid order. I had to send my back transaction on a picture. After all this he got his money back.But this doesnβt end here!!!!I order 6 chocolate, 6 vanilla cupcakes with different colors frosting ( red, yellow, green, blue, orange, purple)When I open the box I was shocked they had black and white frosting.I couldnβt use this cupcakes and had to throw they out. Thank you for ruining my daughter first birthday party! Never again.
I am very disappointed in a cake. I ordered for an elopement I am having.I neve4r thought Id cry over a cake but was literally at the brink of tears at how bad this cake was compare to what I actually ordered. I provided an example of a cake I wanted and said I wanted it in the exact same colors as the photo provided. I stated that several times including in the email I sent to submit the order along with speaking to manager..... The only difference with my cake was that it was going to be a 1 tier tall cake vs the 2 tier in the picture and the roses would edible vs real roses. Let me tell you the cake it got is drastically different in colors with very bright colors vs the muted colors of the cake ordered...it also doesnt have a hit of magenta which was the main color in the pic of the cake......This complete ruined the color scheme I was going for and according to them they couldnt fix one color (the orange) that would have made a huge difference in what I wanted vs what I got. I feel like if they couldnt do the cake they should have just said that. Being that I ordered this cake over a month ago I would have had ample time to find someone else to do it.... Additionally, they are all over the place, employees dont have the expertise to take proper orders...needed to wait for a manager. They wasnt sure how to find my cake since my name wasnt on some list that they use to track orders....I probably wouldnt shop here again. If I could give them zero stars I would. They literally ruined my wedding cake and color scheme.
Lucky us we stopped in here on our travel across country. You lucky locals get to have this food whenever. We ordered by looks as we do not have this in Las Vegas. I had to ask if the total price was correct, $8 for all that. One of these would be $8 at home. The apple crumble and lemon danish were awesome. The black and white was our first and we kick ourselves for not getting more.
My favorite local bakery. Funny enough I was ordering from there for over a year through doordash before I ever stepped foot in the actual store. Driving by one day I seen where the location was and decided to pop in. Reminded me of the bakeries I visited as a child. I always make the time to actually go there myself now. The staff is always really friendly no matter the hour. Ive purchased birthday cakes, cupcakes and even desserts to send to staff at my kids schools. Every single time the order is delicious.
Ive had a few cakes and desserts here over the years and its always been delicious. Most recently I bought their strawberry shortcake and it was amazing. Its our preferred cake - so we highly recommend it. Their Russian Apple Pastry in the case in the middle of the store is a delicious little secret that you should look out for. Ill keep coming back!
Buyer beware! They have tasty products no doubt! However, if you order from them using a delivery service check your order immediately! If you order a specific baked good and they do not have it, they will still charge you for it! They do not substitute nor call you! Has happened more than once! There has to be a better system! Even McDonalds calls if they do not have what you want to order! Again, they will still charge you as if you are getting the baked good, but you are NOT! You will have to complain to the delivery service in order to get your money refunded!!! This is POOR CUSTOMER SERVICE!
The Supreme Bakery I guess was good at one time, but has had to change ownership and or management. Today I got two doughnuts and a small container of coffee, total $4.46 the doughnuts were not baked today and the coffee was like mud.i called and asked to speak to the manager, he listened and then told me he was sorry and then laughed
Amazing cakes - the tres leches is now my go-to for gatherings. Donβt sleep on the dulce de leche cake either. Friendly staff and quick service- Highly recommend.
Pre-ordered a Birthday Cake for Sunday Delivery. All messages showed order was in and would be on time. Moments before they close they canceled the order not offering any options
Iβve been eating from Supremes since I was a child. I love their cakes, cupcakes and cookies. It was rare that I had an unpleasant experience there however, the past two times that Iβve come, the customer service has been horrible. Thereβs an older Caucasian woman who I believe is the manager who is not only rude to customers but also to her coworkers. I donβt know if she is overwhelmed but that is definitely not who they should have assisting customers.
Very fresh baked Goods
Last week we paid and timely arranged to pick up a birthday cake for our daughter which is on 4/20, they even called the day before to confirm pick up.Today is our daughterβs birthday, supreme calls this morning to say theyβll deliver a day after.Unacceptable...
Ordered a rather expensive cake for my wifes birthday. Despite clear instructions, they misspelled her name on the cake. The cake also arrived damaged. After 48 hours, the owner responded and first denied misspelling the name, and wondered how the cake could have been damaged. Only after I sent a picture did the owner admit error and apologize, which is appreciated nonetheless. Cake was okay, a little sugary, certainly not worth the $40 something paid for it. Wont be ordering again.Edited review: I searched through my email communication with you. I never said your cake was great or even good. So... nice try there. As mentioned, I did acknowledge your apology which is appreciated though still doesnt make up for the fact that the cake ended up damaged with spelling errors in the inscription, with an expensive price tag to boot, and the fact that you initially denied that it could have ever happened. And speaking of this community that you profess to serve - youre a for-profit corporation, youre not exactly front lines, you serve yourself first, so please dont be hypocritical, especially when you pursue revenue at the expense of the health and well-being of these workers you wish others to know that you at least give appearances to care about. And for the sake of argument - lets just say you are indeed community-oriented that you like to claim - wouldnt it be best to serve that community with integrity and quality customer service rather than trying to manipulate reviews from its members?
The cake was simply beautiful, and was definitely worth every penny. It was perfectly sweetened, very light and fluffy, and was loved by everyone! There were 30 guests and we still have leftovers, I would recommend this to anyone for any occasion. Additionally, we received such great service from the workers, one even helped carry our cake to the car and placed it carefully to prevent it from falling. Thank you so much, we will definitely come back again :)
Great service ! I had a slight issue with the online order and called to get it resolved, Evan did his magic and was able to solve my issue, great service ! Also amazing photo cakes, this will be my 3rd photo cake order and will definitly be ordering more from Supreme Bakery for future celebrations, Supreme Job from Supreme Bakery
Do you guys have cake boxes by any chance. But not with a cake inside by itself?
I ordered a cake for 1/13, went to pick the cake up and the bakery was closed. No call or anything to give notice. Found out via FB bakery was closed for new product production equipment, ok thatβs fine however where was the courtesy call? I expected to receive a call the next day offering apologies but here we are a week later and nothing! I guess they were just going to act like my order never existed. Iβve had positive experiences with Supreme in the past but this was just unacceptable and very unprofessional.
Great service! Awesome cupcakes and the strawberry π° shortcake gets me everytime
So hereβs my story after supporting this local business for the past 15 years. I personally went into the bakery last Tuesday and ordered a cake for this Sunday. I showed person at the counter a pic (Marie) of the theme and also emailed them the picture as they requested. Stood there as they pulled up the email and confirmed everything. I also paid in full for the order. I received a call Saturday morning And was told βwe are going to refund you $10?β I had to ask why? The person said because we cannot do the picture, the machine is not working. Off course this person lacking basic customer services skills didnβt bother to say, I apologize we cannot complete your order etc. After being placed on hold, hung up on and then finally getting a hold of a manager (who spoke over of me the entire time) we decided Iβd go in and figure out a solution. Go back into the store she shows a pic (Somehow printed already) of original picture thatβs printed and stretched, darker like by few shades, she was going to put a picture of the picture of the cake (no I didnβt type that twice, let that sink in). She said the pic looks fine to her, while the other coworker looks amazingly at her in dismay. We ended up changing the order without picture just green and black (Minecraft theme), that cost the same price without a picture (so whatβs the extra charge for?) Go back Sunday and I should of lowered my expectation, they made the cake with the picture they couldnβt print. Not what we change with Marie on Saturday. The picture was not evenly placed on the cake. Tried to explain the situation to the younger workers there, they must of not cared. There was a nice woman who expressed understanding and tried to help (Iβm at this point upset and almost in tears as it was the little things during this pandemic a parent can possibly do to make birthdays special.) I was offered a $20 credit to the store, I declined. I explained through tears that I should of known better as throughout the years this Bakery has gone downhill. Service and quality is poor, would give zero stars if I could of. Why do you ask like many people ask why do I still go there, again to support local business. But never again, Iβll take my business now to the local shoprite or the other local bakeries in west orange.
Picked up for the first time today. There was a long hair in the cupcake. Not going back.
I heard of them through a couple of friends and I decided to order a strawberry shortcake.Needless to say it was great. The cake was moist very fresh strawberries are very fresh the filling on the inside is very fresh and itβs not overly sweet itβs just right. The price was reasonable. The atmosphere is very clean two ladies behind the counter was very professional and courteous. Will order again!!ππΏππΏππΏππΏππΏππΏ
Where have you been all my life? It is so hard to find a good bakery in New Jersey. Last year I saw the segment of Supreme Bakery on Restaurant Hunter and placed a mental note that I must try it out. Last week my Amex app highlighted this bakery so I decided to give it a try - I am so glad I did. This is an old fashioned bakery, like the kind you remember from your childhood with everything looking so yummy. I am always on the search for a great rye bread, and we were not disappointed, one of the best we have had in NJ. The danishes were outstanding, esp the iced pecan. We were having friends and family over for a socially distant brunch and I had purchased extra of everything - there was nothing left over (not even a crumb!) and everyone commented on how fresh and delicious everything was. I will be back, just wish they were closer.
Blueberry Danish, coffee, sweet roll, and one of the best carrot cake cupcakes Ive ever had. Fantastic!
I drove 1hr and 10 mins to purchase what I consider to be one of if not THEE BEST Strawberry Shortcake from any bakery from NJ to PA... I grew up in loving Supreme Bakery and still use them occasionally when Im in the area as Im no longer a NJ resident. I came here straight off the turnpike in the cold...to be meet by the worst customer service Ive experienced from here. I understand covid restrictions however please post a sign larger and in better view that you only allow 3 ppl in at a time. Also with that being said and your establishment not accommodating patrons in the winter weather with heat fans outside etc, you counter crew should be working faster knowing theyve rudely asked (specifically a female counter girl) for ppl to go outside. It took me 25mins of waiting to get a strawberry shortcake. Make an express line. It was 3 counter ppl working, 1 taking a cake order and 2 servicing patrons slow knowing a line was outside in the cold...customer service is everything especially when you have products that bring customers to you near and far...
THEY MESSED UP MY ORDER.I filled an order for a READY made cake. When I picked it up, the cake looked nothing like was in the picture. Remember, this was under ready made cakes on their website. So you would expect that hey maybe the cake will look the same. It was horrible and they refuse to offer me any other options or to get a refund. The staff tried to blame me for their complacency. This was a very poor experience with this place.
Supreme Bakery is a wonderful place for delicious muffins, cakes, cupcakes, challahs, all things to please your palate. Great service. I only go to Supreme for all of our family holidays and celebrations...my relatives demand the chocolate layer cake for dessert.
Supreme Bakery has been our GoTo bakery for well over a decade. At least 5 to 7 Birthday cakes per year along with numerous Holidays cakes are purchased. There are the incidental trips there for the plethora of pastries and sweets. -not to mention the sandwiches and various other goodies. A gem in the heart β₯οΈ of West Orange. Let Supreme help create the culinary backdrop for your life. Your memories will be delicious
Great bakery. The employees were very helpful and the cake that I ordered was delicious!! Itβs exactly what I wanted!
Best cupcakes this side of heaven.π
Got my wedding cake from here in the midst of the pandemic. It was last minute and yet they delivered on an OUTSTANDING cannoli cake. Everyone loved it. It was even bigger than expected. And of course, this is the place with the best blue velvet cupcakes! Thank you for your service Supreme team!
Never tried anything from here and most likely wonβt. I called to place an order for a custom cake and since it was complicated to explain what I wanted over the phone I was invited in to do so. 5 hours later (same day) I show up only to be told they do not accept orders for that date π€ (which I obviously told the person on the phone) trying to help me out they offered to make the base of the cake (simple cake in purple) for $100 πππ that was the cherry on the top!!!
Good old fashion bakery. Many choices of delicious cupcakes and cakes
My favorite NJ bakery.Try the Tres Leches.
My family and Iβve loyal customers for 25yrs and I refer them to everyone looking to purchase cakes, cupcakes, cookies and etc.This bakeryβs service and food is PHENOMENAL. A birthday cake was just ordered my wife.The Freeman Family Thank and Appreciate you all at Supreme Bakery for your ongoing Excellent Service over the years.
Unfortunately was not able to order my cakeπ’I never got an email back about the came I wanted so a few days later I decided to go in and ask . Turns out they are completely booked . I now know to place orders way in advance especially since stores are reopening after the pandemic . Inside the bakery looks lovely, all staff were working hard . I wish I got to try a treat . Definitely place orders ahead of time everyone !
Fresh baked goods and very polite staff
I have been in town with my family for 20 yrs and this is still the place I want to run to get something sweet and supporting local business. Always a lovely bunch, who hire the local hs kids which I think builds a strong community.
Love the quality of the cakes, and the people working there are always super nice! Highly recommend!
The cake tasted AWESOME!!! You will never find a better tasting cake than the one from Supreme Bakery. I didnβt give 5 stars because my cake was lopsided. But it was DELICIOUS!!! Yum!!! Wait, I guess I will change my 4 stars to 5 because the taste is outta this world!!! ππ
Really disappointed π. The manager literally just hung up on me. They changed so many rules and said the lady could not do my order because she was leaving early.
My Father in law loved the cake i got last minute that should of been my first choiceπππππ
Delicious!
Mmmm, their strawberry shortcake and lemon bars are sooooo friggin delish!
The only bakery in invest my money in and I dont even live in NJ
First experience there and it lovely. Will make my pleasure to go there again
This was the hardest and driest donuts I have ever try in my life.
It is what the Cake Boss wishes his bakery was like. They dont just make pretty cakes. EVERYTHING I have had there is EXCELLENT. The mini -cheesecakes are better than Juniors. Their Portuguese rolls are at least as good as anything in Newark. I have gone all hours of the day from 6 am to 9 pm. There are always lots of customers. The employees are very friendly and accomodating. I asked them to make a devil dog themed cake. It was excellently done and exceeded even my highest expectations. A real Jewel!
Short cake pieces need to be a large size not small size
Supreme Bakery made our wedding cake this past July and it was above-and-beyond fantastic. I gave them an idea and a blurry picture of what Id like the cake to look like and they turned it into a masterpiece. They gave me a very reasonable price. Best of all, the cake itself was delicious! It was seriously the best wedding cake Ive ever tasted. I am completely satisfied with Supreme Bakerys service and would definitely recommend them to any of my friends.
Paid for 5 special-made cupcakes on my birthday and customer service was nice. Then they forgot 3 of the cupcakes and I did not realize until I opened up the bag after I had already driven home (about 35 minutes away). A complete waste of my money. Good service is more than just kindness, its also about being aware that the customer receives what they paid for. To miss 3 whole cupcakes & not notice? How is that even possible? Just a waste of my money.
I just want to start off by saying that the customer service here is GREAT. The staff is so lively and fun. hen I came in they were so polite and made the customers laugh, it was such great energy, especially the young lady with the pretty green hair. I had ordered a tiramisu cake and It was absolutely delicious, i must come back for more. One thing I can say is that it needs music. Some days I come in and it is just so quiet. Please add music and liven it up!!
Outstanding service and cakes and bakery. Been ordering cakes for over 40 years and still outstanding service and baking products.
Supreme Bakery is a great place to get sweet goodies. I go there every Thanksgiving to pick up cupcakes to take to my brothers house. The goods are fresh and taste great. The selection is also good. They do take advanced orders. You can pay by cash, debit or credit.
Excellent bakery, we have been coming here for years and ordering customized cakes that look and taste great.
I had the most wonderful birthday cake ever. The cake was moist and delicious.
Yesterday was my first time going to this bakery. I heard amazing things about their cheesecake so wanted to go give it a try. Results: very yum and more yumdotcom. Lol! I also tried their cannolis and wasnβt impressed. I will stick to the cheesecake π
Loved my cake two years in a row Iβll be back for my big 30th December it will be great
I went there about a month ago and it was fantastic. The service was fast, nice, and best of all the were willing to take on a challenge. It was my sweet 16th party ππin which I needed a cake πfor and I needed it in a week. They were willing to help me out and the end result everyone loved the cake, even my dad who dont like pastries at all was in awe of the cake.Thank you so much you guys and sorry about my fathers lateness with picking it up.ππππππππππππ
Always a pleasure visiting this placeSupreme Bakery is the best bakery in West Orange NJPicked up a Strawberry Shortcake for my parents Wedding Anniversary.I live in Central Jersey and have passed many bakeries, will always come to Supreme.
Everything I got was always good and tasty nice place to go Main Street West Orange
Absolutely disgusting place! Flys all over their donuts and food and the customer service is absolutely downright rude! Would not suggest this place to anyone not even my worst enemy.
I have been a customer since the birth of my first daughter 15 years ago. Their cakes are the best all four of my children are in love with the cupcakes. My husband and I love the danishes. we will have no other bakery but the BEST Supreme Bakery..
Awesome service and baked goods
First time at this establishment. Picked up about 12 baked goods for a small get together at my house. Unfortunately two of the cupcakes I received were stall. Good news is I went back in with the stale goods and was able to replace them, but its something that easily could have been prevented. Overall the fresh goods that I received were well executed, especially the chocolate chip cookies.
I have never been so angry in all my life. I ordered a cake for my Anniversary TODAY and they didnt even bother to make it! What kind of nonsense is this? How do you make a mistake like this? Now Im having a small party with NOTHING! I will make sure no one I know patron here EVER AGAIN! This is unacceptable! Im beyond furious right now. .... and not even one baker on duty in case something like this occurred. HORRIBLE SERVICE!
Brownie was ok.
I love their cookies (salted caramel), pies, cakes and pastries, but I hate inconsistency! I just left there after a 15 minute drive, because theyβre supposed to close at 9 pm. Some Fridayβs I arrive at 8:55 and can find the key lime tart I love so much. I visit this bakery 1-2 times a week. Today, I got to the door at 8:53, and the doors were locked. I believe that a business should stay open as long as their posted hours. I had an entire order for my friends and would just like more consistency. This isnβt the first time it happened! So as a disappointed customer Iβm finally leaving a review!
Great service even better desserts
The staff is always delightful, helpful & the quality of the baked goods is always outstanding.
The guys who work here are super sweet and patient with me. The cookies and donuts are good. Not the best Ive ever ate but good! The prices are SO expensive!!! Ill go again but not too often.
Love the Lemon Coconut Layer Cake ... simply awesome!π
Had a very expensive disappointing experience with my cake order.. I ordered my cake in person on Saturday, my 1st question was how much notice was needed to order a cake? 2nd info was I needed it for 20-25 people.. I paid for the cake in FULL because I had a lot of other things to do. Emailed my design as requested.. On Monday pick up my 3 YES 3 SHEET CAKES, when I requested 1.. Yes my invoice had a 3 on it, but I didnt question it because 20-25 people was previously discussed.. I received a full look of deer in headlights response!! I also see you only respond to positive reviews so I expect no human response & I spent $195.00.Update on 5/22. Owner/Representative did contact me in reference to my cake order. I will continue to use Supreme Bakery.. My guest enjoyed the cake & the rest I donated.
Excellent Place and product
Best bakery around!!! Love, love, love their strawberry short cake!
Have been going to supreme for years!! Always fresh and delicious!!
I would say that they are not bad. They are actually pretty good. However in some cases I beleieve that they need a better selection of cream and toppings on their items. Many times I find myself taking of the crisco off the cakes because its too sweet. Also I kinda find that the items are not as fresh as when they first opened. Also I believe that the prices are slightly higher than expected.
They did a strawberry shortcake for my cousins birthday, it was beautiful and delicious! Ready for pick up on time and prepared exactly.......no.......even better than I ordered it!!!! I will keep patronizing because not only was my order perfect, the staff were all knowledgeable, accomodating and friendlyβ‘
The last time I was in surpreme bakery had the worst customer service experience. There was a young lady with green hair who totally ignored me while I was standing waiting to be served and she was very rude when she actually realized I was there. I come to this bakery very frequent and i would love to continue but this needs to be addressed.
Planned an afternoon walk with my young boys around this bakery. Did not disappoint. Its one of those bakeries you almost hate yourself for wanting to go to because you just want to try everything. Lolol
Always perfect
Absolutely the most poor quality cupcake and cakes I have ever tried. Avoid a sad moment and donβt go here, the quality is not good at all. And I would know Because I have tried hundreds of different bakery. Ordered a carrot cake and the icing had chunks of raw sugar !! Nasty
I love their blue velvet cupcakes they are to die for Lol.. Great customer service
Supreme Bakery made a 2 tier unicorn cake for my daughters 1st bday and it was lovely ! Might I add it taste great. I always get my specialty cake from here . I would highly recommend .
MOLD!!!! DO NOT EAT HERE. Found mold all over our baked goods. I explained We do not live in the state and called back to the bakery upon finding the mold on both squares. Manager said we would have to return in order to get a store credit. Why would I want anything else from a place where they arenβt making freshly baked goods. I asked for a refund and was told the manager couldnβt do anything. Bad business and just disgusting!!
I ordered a baby shower cake for my friendβs baby shower. I was soooo stressed about how it was going to come out. I was extremely happy when I picked it up. The mom to be was very specific about what she wanted and was brought to tears to see her vision come true. Thank you sooo much!!!
Every Year since I was 10 bday cake Ill be 36 tomorrow I Love Supremes
Second visit just as exceptional as first with the service and delicious apple bread, various danish options, cupcakes, etc. Always look forward to trying new things here.Great service and selection including apple strudel, rum ba ba, multi-grain croissant, bagels, drinks, coffee and cookies, such as chocolate, oatmeal raisin, campfire, black and white and Linzer tart with raspberry or chocolate, etc. Looking forward to my next visit.
Ordered a cake the day before and was told it would be ready after 3pm. Called day of to confirm order was ready and employee told me yes. Went an hour later to pick up my order and NO CAKE. Staff wasnβt even apologetic for the inconvenience. Donβt bother if itβs an important event.
I feel like the staff has been mistreated there was this nice young lady who was taking my order and this lady with blond hair came and yelled at her mind you i was on a hurry and she had to stop doing my order to talk to the lady and she continued to talk to her about some signs the costumers should defenetly come first. Another time the owner yelled at this nice lady that always gets my order perfect and is always nice to me and my family, i had never seen the owner yell or ever seem mad and be this disrespecful to this nice young lady. Also there was this little i think indian girl that always got my coffe and would make it perfect and I noticed shes not there at all when i come in the mornings I would like to know if she quit because she was such a great clerk.
Lots of options and theyre all GREAT!!!
I absolutely love this happy vibe place.