They are friendly and very much accommodating. I go there for my Oil Changes, Air in my Tires and my Car Inspection. I would recommend them to anyone who asks.

We bought both our vehicles here. Great place to buy the vehicle you want. Customer service is great frendly willing to get you in a vehicle. Work hard for you. We love our vehicles.

Great experience. Great service. Andrew was very helpful through the car buying process. He answered my questions and was very knowledgeable of the vehicles I was interested in. Would definitely recommend stopping in to see him

Fantastic customer service and very professional. Helped us get two new vehicles.

We came here to have our Chrysler Town and Country looked at and get an oli change. Our engin light had come on so we needed a diagnostic done as well. This place was easy to find. But the front doors were not unlocked at opening time. We discovered that the unmarked door on the right side of the building was the service enterance and that was unlocked and open for business. They offer coffee and popcorn. The waiting room was in the dealers room. They had a really big Gong. Glad I didnt have my kids with me. It would be difficlut to keep their hands off it. The lobbby had magazines and kid coloring books w/ crayns for kids and a TV playing softly. The restrooms are large and I would consider them handicap friendly.Turns out our Thermostat rationality was off and they did have parts to fix it. It would take a bit so they offered to drive us back into town to hang out till the job was done. The service and how we were treated was wonderful.

Stopped by this business with my much older, 2008 Dodge Avenger, to ask a question about a light that was on on my dash. They jumped right on the chance to help me, explained stuff to me and even checked and aired up all my tires. Very friendly staff. Would certainly make them a top choice when purchasing a new car.

Had the BEST experience at Bayird! Jonathan Durney was our sales rep. He went the extra mile to make sure we were happy with our car and make sure we got exactly what we wanted. Never pressured us into anything, and took the time to answer any and all questions. Jonathan is one of the main reasons we decided to go with Bayird, we have never been treated with so much respect from a sales rep. If you are looking for a new or used car, go see Jonathan and tell him Nickie sent you :)

Bent over backwards to help me out. I live an hour outta town and needed a part for a pickup and didn’t realize that the parts department closed at 5 pm and I arrived at 5:10. One of the sales men called the parts fellla and he actually was nice enough to come back into town to get me my part. Keep up the good work!!

Braden was so nice and helpful! We really enjoyed our buying experience through him!

They have worked on my husbands Dodge ram 1500 three times. Each time the truck went in they would have it over a week. The customer serves was poor as well. We are out over 4,000 dollars and they the runs worse than before. I wouldnt recommend this place to anyone.

Always a great group of people. Helpful and friendly! Will miss them when I move!

The only dealer to be able to help us out and get us back on the road. When everyone else said they couldnt, they did . Had a couple of problems with the vehicle they made it right and are still standing buy what they sold. All my future purchases will be with them . Couldnt recommend them enough. See Beau great guy to work with stood behind everything he said. Tell Beau Trenton Dewitt sent you.

I enjoyed doing business with Bayird Dodge. Salesman Braden Marriott. He was personable and knowledgeable. Colin Earles handled the financing well.

Excellent! Excellent! Excellent!Fine crew from the front to back.Best experience we have ever had at a dealership. Well worth the nice little drive from Henderson/ Mt. Home Arkansas to West Plains Missouri.Thank you Bayird crew.

The salesman were great and love the vehicle they were going to try to get us into. But I think they should have other lenders willing to help people with bad credit and get them into a vehicle they know they want and love. Cuz not everyone can afford $5-$600. Dollar payments 😡

Wasnt a bad place for me, but I recommended my mother to come up here as well and they were TERRIBLE with her. I will NEVER recommend anyone else to come up here again. If I could put 0 stars i 100% would🤷‍♀️

Worst customer service we have ever received! I am only giving two stars because the sales rep (Colt) was amazing, he done all he could for us but his manager was NOT willing to work anything out with us once we said we werent going to finance through them. Not to mention they ran credit checks through 4 different companies on us so we are taking a hit for that.

Will work to get you what you need in everyway possible polite and very helpful

When in to get a new vehicle, would be 3rd vehicle bought, ended up with 2 new vehicles. Excellent service, great staff.

Good deals, courteous service, salesmen work hard to find you a great deal and offer waters to keep you comfortable while waiting.

Just purchased a Chrysler 300100% satisfied. Salesman Chris Hudson wasSuch a great help. Very professional and NOT pushy and helped get me exactly what I wanted. He took the time and went the extra mile to get me the color and style car I desired. He kept in contact with me via text to let me know when he found the car I wanted.The color for me really played a big part of the sale. He was awesome in locating the color I wanted. Thanks again to Chris for putting some happiness into my life.

I recently purchased a 2020 Chrysler 300, and this car is amazing. The sale department, Bobby Rosa, was very helpful and an all around nice guy. The financial department Colin and Steve were great as well. My son purchased a used 2015 Grand Caravan extremely low mileage there was aa issue with it and the Service Department, Tyler, really went out of their way to make everything right. Thank you Bayrid Dodge for these great experiences.

Technician Justin bales and Logan of that dealership went out of their way to get us on the road.

I like the people that work there. Good service.

Had to bring in my van for some work and was afraid it would be outrageously priced as most dealerships are....but...i was very happy with the staff, work done and price. Friendly, fun and knowledgable staff. Great job done on my van...purrs like a kitten. Thank you!!!

Took in a 2017 Jeep for the engine light being on 2 weeks ago. Today the engine sounded like it was cutting out while idling in gear. Called the service department back, they didnt know what, if anything could be done. The service manager would get back to us on Monday. My husband works over the weekend and I have two kids and errands to run over the weekend. My husband drove it a couple miles to try to explain better what it was doing and the engine light began to flash. We immediately parked the vehicle and pulled out the paperwork to see exactly what was fixed before. Turns out it was nothing. The paper states PCM small verification did fail but the test per Chrysler engineering is subjective and doesnt really mean anything. Upon reading this, we called the manager of Bayird and requested something be done. Instead, he took our number and will have the service manager get back with us. Now, my son has a ball game over the weekend and no way to get there because our car is not drivable with the light flashing and Bayird isnt willing to give a loaner vehicle. On top of that, we have to have it towed somewhere to be fixed. We purchased the extended warranty with a $200 deductible. Now we have paid the deductible once but will have to pay it again. We have attempted to buy from Bayird before and immediately been talked down to with unhelpful representatives. We have purchased numerous vehicles including 3 brand news ones in the past 4 years, but cant seem to get them from Bayird.FOLLOW UP: as we expected we did have to pay another $200 deductible, even though we have written proof that it was an issue that was not fixed the first time it was there. They did provide a loaner vehicle and have made a point to tell us with every other breath that was a courtesy. The part replaced was only a $45 part with huge fees for labor. I would be more than happy to provide anyone copies of the service orders stating that the tech in the first place recommended to wait for the problem to progress. We are headed to small claims over the $400 and would not recommend Bayird in ANY town. The dealership is only as good as its service department.

Do not recommend this business. Very unreliable, dishonest, and unprofessional. They don’t care about lying to an individuals face as long as they come out on top. Never met a business that needs to be closed as much as this one does. Keith Bayird is so unprofessional. In his eyes the customer is never right regardless of the situation. We were not the only customers in the lobby that were upset over being lied to.Horrible, Horrible experience!!!!

The service department ay Bayird, West Plains, is top notch. If I could give them 10 stars I would. My Dodge Journey has to last me a long time and with their help it will!

Hands down best service weve had! This is our second purchase of a vehicle first with them and it was way easier this time then with our other dealership. Very friendly and family oriented.

They gave us the best car buying experience weve had to date. Dylan helped us find the right truck in our price range and Steve helped us square away all the financials with minimal stress! I would absolutely recommend them to anyone looking to buy a vehicle!

Great Team of staff! My husband and I recently traded our vehicle with them and they made the whole process painless and fast! Great to work with!

Bought a used 16 ram 3500. Within two days I realized the differential was bad, took it to a dealer in Tennessee. They said differential had water and water damage needed to be rebuilt. Took it back to Bayird in west plains fought with them over the damage they said did not exist I just did not know about these trucks. They finally realized it WAS bad and rebuilt it..two days later driving back to Tennessee rear diff locks up slid off the highway and there I sat. Had to pay for towing twice that they would not help with and the truck was now in Paducah at another dealer... Sat there two months waiting on a back ordered diff housing. Finally got the truck back with flat spotted tires, made truck shake. told bayird would be back to get the tires and they had the nerve to tell me I had to pay for the tires after they messed up my truck. Told them to stick it you know where. Bayird is the worst dealership I have ever dealt with. I bought tires elsewhere.

Great and easy experience buying a car with them! They worked with us on what we wanted and made sure we were happy! Thank you!

I would not go anywhere else.It makes no difference should you purchase a new or used vehicle, the respect you are given is exactly the same.The customer really is the most valuable point of sale at this business.And if you should have issues with a purchased auto bought here, they do everything available to make it right.I recommend Bayird of West Plains, Missouri.

I will never go to have anything fixed. They are over priced. Even though they did lower the price of the diagnostic, they never consider how there prices can effect lower income people.

Ive purchased quite a cars and I can say these guys are some of the best! From the Top down they made buying my Jeep a great experience. If your looking for a new or used vehicle of any brand check these guys out first. They will jump through hoops to get you into what you need. Bayird Really does do it all for you!

Met the nicest employee. Believe his name was Dennis, but I could call him Dink. An asset to the dealership.

Took my truck in for recall work, was told on the phone it would take less than 30 minutes, person at the desk said 45 minutes, an hour later it was done. Sitting in the show room, not a single salesman spoke to me. All sitting visiting with each other in closed offices. Selection on the lot is blah. I have always had problems with their service department.

I had a great car buying experience and Weston was a great salesman. He answered all of my questions and found the exact Ram truck that I was looking for. I would recommend Bayird Dodge to anyone wanting to buy a vehicle. I will definitely be back, thanks!!

My husband and I had the BEST experience shopping for the car we desired. Dylan kept us informed and with not so good credit, we got to walk away with a nice new car! Will recommend!

Everyone was very professional. They answered my questions and got me in and out quickly and painlessly. Ive used you before and will, again. I will also refer friends to my salesman Jonathon Tourney. He did an outstanding job.

I needed a recall service for what I thought was 1 issue. I also had some other issues that needed some attention. Shirley in the service department was kind, knowledgeable and quick. Made my appt, dropped the car off. I promptly received info that 2 recalls were repaired and my other issue was covered by an extended warranty! Fixed and no cost to me! Thanks! Shirley you are great!

Wife has had her oil changed several times here in the past. This time a different mechanic could not even break the oil drain plug loose and I had to replace the pan. Changed oil again after 500 miles because it was already black. Doubt oil was ever actually changed at all. Do not recommend their shop.

I have brought 3 vechiles here and they service is always great Johnathan Durey has always helped me out no matter what it has been about.

Brought my vehicle in to get the plastic window/lock switch piece on the door repaired (The clips to hold it into the door broke). After 4 weeks of frustration and “waiting on parts” they replaced the door handle system, which wasn’t broke in the first place.We where charged for the door handle system and they didn’t even replace and fix the broken part. After confronting the dealer about the issue, they said that they will not refund me for the handle system.

Best Bayird around. Employees arent near as stuffy as other the stores. More down to earth and helpful. Will be back to WP store.

Great staff. Pricing reasonable.service department knowledgeable. Dodge dealerships in bigger towns were not even aware that a Dakota might have 8 or 16 spark plugs. Thanks Bayird.

Great friendly people. Very impressed. Will trade theyre againIf ur looking for a vehicle go there n see Bobby Rosa

Very Customer oriented. Excellent service. Careful with your car. Recommend them to purchase a quality Chrysler Vehicles.

Friendly staff, quick service and reasonable prices. See Beau to get a great deal on a new vehicle.

Great service department and friendly staff.

Excellent service. Bobby was AWESOME!!

Nice salesman, no pushy/grumpy if your not going to buy tactic!

Zack and the Owner put it to me alright. Promised me a car and then sold it to someone else. DONT GO THERE YOU CANT TRUST THEM. GO TO DON VANCE INSTEAD!!!

Dylan and Steve were very friendly and helpful and straight shooters. I had a inquiry at another dealer that was very sour but these two made it very pleasant.

Had oil changed.In middle of a remodel and it was chaos. Ill go back. Should be better

I didnt buy, but I got good info from Dillon that I can use.Thanks

Very friendly and efficient service department. If youre just there for an oil change (like me) drink your free coffee fast or theyll be done before you are.

Ive had a great experience purchasing my sons crossover from this dealership. I will buy my next vehicle from them. They have really gone above and beyond in customer service.

Sales person was great, listened to what we wanted prior to asking about budget.

The thing that I liked was no pressure with a good deal. Cant get better than that.

Still deciding about a new vehicle purchase but Ive got to thank the guys at Bayird for the way in which they interacted with me. Not only did they do everything to find exactly what I need, but they treated me with respect. I had stopped at Morlan-Shell Ford dealership on the way up to Bayird and they offered me HALF of what my current vehicle is worth. Who knows, maybe Morlan-Shell tries to shaft everyone on trade-ins, but I had the feeling they did it because Im female and they figured I wouldnt know any better. This was NOT the case at Bayird. They came back with a reasonable offer AND they were wiling to negotiate on it a little. Once I decide exactly what I want, Ill be coming back to Bayird for the purchase.

Friendly sales people not pushy just helpful

Had a motor problem on my jeep. Called after 6:00 and Chad stayed to make the deal along with finance. Great place

Friendly, professional, and really interested in finding everyone their best options in a new ride. Love this company!

I will never ever buy from there again and I do not recommend anyone ever buy there or trust them to service any of your vehicles as they are crooked and using illegal excuses to profit there company! The mechanics make up lies and then the managers stand behind the mechanic making them even though irrefutable proof has been documented to show that they were lying and just making up reasons to charge you for stuff you do not need! Buyers and all customers beware!

Stayed connected. answered my questions. willing to work with all my specifications.

Extremely helpful, courteous and caring. Absolutely no complaints

Very friendly and answered all my questions the best they could thanks parts department

Took my car to get some work done they told me it would cost $2000 + for a water pump when everywhere else I got a quote they charger 600, even looking at prices online and calling a couple dealers in Springfield everyone said the same price of around 600. And on top of that when I come to get my car to take it to a different dealer I have 2 flat tires and a dead battery, something that was fine before.

Great place to get good deals on new and used vehicles. Excellent service!

Great place to have your vehicle serviced. Friendly staff and they fixed it right like they promised.

The sales people seem very indifferent as to whether you buy from them or not with a, well heres the car heres the price that was pretty much his pitch. The part that bothered me most is they bribe customers with 5 star ratings, if you give us 5 stars your next oil change is free! Then if you dont know how to prove you gave them 5 stars they act like they dont know you. Or theyll say something like well you gave us 5 stars on the wrong survey. They boast a 100 dollar customer referral program. My parents bought a new jeep a week after we bought our new jeep there and when we went back to inquire about the 100 dollar bonus they said well they used a different sales person so that doesnt apply to us. Really the same family bought two new cars there in two weeks time and thats the thanks we get? And the service department is slow, slow, slow if you need oil changed show up at 9 am maybe it will be done by 2 PM. Their advice to me during negotiating the price of the vehicle I bought was if I can find a better deal I should go there. Well the next time I buy a vehicle I will most definetly take their advice and go somewhere else, which is also my advice to everyone that reads this.

Great

They get it right the first time

Beau was an excellent salesman he was very helpful, infomative been a real pleasure to work with him

My experience is with having vehicles serviced there. The service department seems to do a good job however the backlog is incredible at times.

Its okay.

This is a very nice dealership and I enjoy doing business with them .

I bought my 2014 Dodge Journey back in August of 2016 and with in the first month i had it i noticed issues and took it in and they had to replace a Head on it and gaskets. Then a week later same issues and they had to replace another head on it and then the thermostat housing, intake manifold gasket, then now again now it had a water leak again and replaced the water pump oil filter adapter then again the intake manifold gasket, intake plenum gasket said it was leaking from the Oil Cooler. I took it back 3 times for the same issues at the beginning. They still cant find whats wrong with the front end like i told them. When I set up my appointments each time I told them I need a loner car and when I got there for my appointment and asked where was the loner car the department manager said oh we dont have a loner and he was the one who made my appointment the first 3 times and done that to me 2 times in a row. Then this last time last week they said it was going to be a 2 hour job and I said ok as long its not over night I will need a loner car she said no its a 2 hour job and this was at 1130 am. Well Im at work and 5 pm rolls around and no phone call and no car. I call them and the woman has no clue because the one that handles my case went home already. So she find out that it needed another part and no one called me to tell me it would not be done and to get me a loner car. Left me stuck once again. Had to leave work early loose wages again and had boss give me a ride up there where they gave me a car that was a trade in that nasty dirty and stinky. Got my car back 3 days ago and now it has an oil leak. Chad Martin at Bayird Dodge does not care about his customers by no means and will not make things right. I would NOT RECOMMEND ANYONE TO GO THERE TO BUY A CAR... CHAD WILL DO YOU WRONG... SO I CALLED THE CHRYSLER DODGE HEADQUARTERS AND HAVE A CASE WORKER INVESTIGATING. SPREAD THE WORD PEOPLE DO NOT BUY AT BAYIRD DODGE. FROM A VERY UPSET CUSTOMER

THIS IS OUR THIRD PURCHASE WITH BAYIRD. WESTON WAS OUR SALES PERSON AND WAS ABSOLUTEY ACCOMODATING AMD INFORMATIVE. THE EXPERIENCE WAS AN ABSOLUTE PLEASURE AND ENJOYABLE WITHOUT THE TYPICAL SALESMAN APPROACH. HE WAS EXTREMELY KNOWLEDFABLE AND A PLEASURE TO DEAL WITH.

.great place to get a new car or truck

Now selling and serving FIAT. Fix my car in under an hour. Great service.

Even thro I didnt trade every one was very nice great place to buy or trade I had a young salesman to help me but my #No. Wasnt good but he should be considered for a higher position that young man knows how to do his job when my #nos. Are right I will not be going anywhere else but Bayirds

Looked at some used trucks. Good inventory.

Helped and worked with me to get a great deal on my dodge journey.

Always get me taken care of promptly and accurately

I believe this is one of the best dealerships in the are of west plains Missouri

Worst car buying experience Ive ever had.

Dishonest

Had my car for over a month to fix a transmission issue! Would not recommend this place to anyone...

Very good place to by a truck

Great group of people and fantastic Customer Service!

Id give it a - zero if I could,

Service rep very helpful.

Really nice costumer Service.

Good sales and service for Chrysler/Dodge/Jeep vehicles.

Great service department staff Friendly service!

Great place to do business!

Great friendly service ...,purchased several vehicles through Bayird