The shift leader..( I cant remember his name)..was so helpful with my invitations. He was very polite and courteous. It was nice to be treated like a priority. I will definitely come here for all my media needs. Thank you

If your looking for a 30+ minute wait in a drive thru go to Walgreens. Then to Taco bell! Lol

Highly disappointed in the Pharmacy. Daughter had appointment for Covid test scheduled for this morning and pharmacy was temporarily closed for the day. A simple call to a those with appointments could have saved time and a wasted trip (roughly 50 miles round trip).

Bought some lindor chocolates that rang up 2 for ten. I asked are they not on sale 2 for eight till 9/4. She said no without double checking. Stated on shelf on sale till 9/4. Will make them double check next time.

Employees are great but way understaffed in the pharmacy.

Do not come here for covid vaccine, I an booked appointment online and came in 5min early. The there people said they don’t use the online system here. I filled out paperwork and waited 30min. Still nothing so I walked out. Also waiting seats are ragged and worn out, impossible to sanitize.

Store is clean, friendly staff but the pharmacy isnt very good, they need more employees in the pharmacy, its almost always a 10+ minute wait standing in the line waiting for prescriptions, Hire more employees in the pharmacy because its busy all the time.

Slowest service in town. Everyone in the phamacy seems annoyed to answer any questions. No one ever answers the phone. Waited over 2 hours for covid vaccine.

They are always ao helpful! They definitely have customer service number one.

They keep their bathrooms absolutely filthy. The dirtiest bathrooms in West Plains. I don’t understand how the employees and the manager are not disgusted to use it themselves. Unbelievable.

The pharmacy, what can I not say that hasnt been said already. Staff seems to be incompetent or not knowledgeable about anything. You get a text informing your medications are ready, when you arrive they cant either find the prescription or tell you its not ready. Classic case of the right hand has no idea what the left is doing.

I pulled up to the drive through not knowing it closed at 6 on July 18th a Saturday. So I drove around to the front of the store to go in and hopefully catch somebody in the pharmacy. A young lady that obviously worked in the pharmacy was walking to her car to go home took the time to go back inside and get my wife’s prescription. I sure wish I could remember her name but young ladies like her is what this country needs right now. So thankful and I will do my best to pay it forward.

It was great

This review is not made out of anger; it is made to talk about a problem that is actively harming people. Yesterday I went into the pharmacy to drop off two Rx. I was told the wait time was 45 minutes so I said I would come back later. After more than 24 hours I went to pick it up and was told that it had not been started on. I was told the reason was because I did not say that I was waiting for it and now I can pick it up in two hours. I wait 5 hours, just to make sure they have enough time and they tell me that theyre out of the medicine and would let me know when its available. I hope whomever is in charge of this branch sees this because this medicine is vital for my daily life. This is an abhorrent problem that needs to be addressed.Update: my wife went by to pick up the prescriptions and was told that they did not have the medicine there and said we were called yesterday about it. We were not called or contacted in any way. Then she was told directly by the pharmacist, well we didnt have it anyway so it doesnt matter. Well it certainly matters to me and any communication about this at any point would have been helpful because I would have taken the prescription and driven the three hours to St Louis to get it filled there because, and I cant emphasize this enough, I need this medicine to function. This location is a disgrace to pharmaceutical healthcare.

I have used Walgreens Pharmacy for the last 5 years - the last two years - mostly due to the fact they have a drive thru and are open 7 days per week - however the service has become so poor that I have been forced to change - they never have the medications ready when they say they will even when I use the automated system and give them 3 to 7 days to fill - no matter what when I get there - I am told it isn’t ready and told to wait or come back. The drive thru is not being treated as a drive thru - I have waited as long as 45 mins before only to get yo the window to be told the medication I requested days ago is not ready- then they leave me in drive they while the take another twenty to fill it which is very unfair to the others in line. I’ve seen people drop off and prescription and then sit and wait until it is ready even though cars are lined up behind them. There have been countless mistakes with my prescriptions EVERY month. Don’t waste your time - unless you have plenty to waste.

The pharmacy literally holds your medicine hostage. Unless you are prepared for a 20 minute wait to pick up your already filled prescription, dont go. Every business has a rough day but this is consistent with this Walgreens.

It is a bit ridiculous how long it takes to get through the drive through. They really need to make it more time efficient

Drove 43 miles for my mothers COPD meds which the dr. has authorized for the discount program with them; young, rude girl that waited on me was snippy and said what program so......the meds were $513 instead of $23told her to just put it back on the shelf.the problem was later resolved with Ashley; she took care of us with no problem, a great person.The one star is for the young girl who wants to run something and play God over people that need medication. find a job that includes inanimate objects with no feelings, oh, and GROW UP !!

This store does not know how to mail products to elderly people when they are supposed to. My 90 year old Grandmother ended up in the hospital because she had not had her heart medication, or thyroid medication. She suffers from Alzheimer’s which seems to be much worse since she has done without her medication. She has beat thyroid cancer as well as colon cancer, but will be taken down by the incompetent pharmacy at Walgreens. If I could rate this location in the negatives, I would do so. Do not expect to get medication mailed on time, or have any sympathy for the elderly when you call this store... it will NOT happen!

This place blows. Been going down hill for some time. Lots of waiting. No one knows anything. They just tell you to call 1800walgree. Did imention this place blows? Cant wait for Amazon to get in the drug biz.

Ive often walked into the store to see their management team having sales rallys in a huddle with their GM. The store is always clean, staff friendly and products always high quality. Friendly pharmacy but always busy. Not so busy I go elsewhere but notably busy. Clean bathroom.

Two separate days drove 30 miles to pick up son Rx pharmacy closed! Contacted corp off. Third time they said they didnt have it! I called doctors office while in Walgreen, then they said oh yes we actually do have it! WOW

I literally just walked out of your store after waiting in line at the pharmacy. The girl told me to come on up to the counter and she or the girl behind her would be right with me. So I waited, and waited. Then she proceeds to go to the next counter that had a closed sign at it and help the woman that walked up to it! And moved the closed sign to the counter I was at! Yes, the only open one that she just told me to wait at! And the other girl told the next person, who just walked up, she could help her at the 3rd counter, that was also closed! So Im at the ONLY open counter that I was Told to wait at, and Im the only one that does Not get helped? Long story short, I left my cart and products right there and walked out! And will use Walmart pharmacy from now on, and I kid you not, I will Never recommend this Walgreens to anyone, nor will I be back. Your customer service is obviously badly lacking!

Terrible service. Three times the pharmacist has not shown up on Sunday. Hold time on phone is always 15 minutes. Came in after they text and say the prescription is ready only to find out it isnt ready! Update: 3 mos later: 1st car in line today, girl came over and said be right there, 5 mins later she asked what we needed, got the prescription and laid it on the counter and said she will be right with you. 5 mins after that another person FINALLY came over to the window and gave us the prescription. We are moving all our prescriptions from here, enough is enough. Only Walgreens in town and they act like it!

I am a double lung transplant patient and these people go the extra steps with all my many meds to make sure I have everything I need and cheapest way possible. I cannot thank them enough

Folks are friendly but the Pharmacist Department always seems overwhelmed, or not efficient. I called ahead of time to ask for an estimate of when my prescription would be ready. Was told 30 minutes. Went home and did a few things and arrived at Walgreens an hour later, then told to wait another 15-20 minutes because they were not finished filling my prescription. I’m glad I didn’t arrive earlier at the quoted time, otherwise I would be waiting for 45-60 minutes at least!

Stayed the night in West Plains while traveling recently. After a long, restless night I stopped into Walgreen’s to see if someone in the pharmacy could check my heart rate, as I was feeling very strange.The store manager (Dan Rulan (sp?) directed me to the pharmacist (Kim) who listened to my concerns and offered to take my blood pressure and heart rate. Dan also offered to look up the Walgreen’s locations along the route we were traveling if I wanted to stop and have them checked again at a later time.Meanwhile, Kim got me checked out - everything was normal. We discussed the possibility that I may have been experiencing something like an anxiety attack (I was under a tremendous amount of stress at this time) and some ways to help me relax.Both Kim and Dan went above and beyond expectations. I really appreciate their help and the excellent service provided.

I love it there. They have what you looking for and if they dont they can help you find it!

Guys kept bumping in front of line at pharmacy 3rd time came trying to get flu shot understaffed 👎

They have a wide variety

Go somewhere else the service is terrible, Flue shots are too expensive and you wait forever Even if you have a appointment it means nothing !!!

Pharmacy is a joke.