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TOPS
355 Orchard Park Rd, West Seneca, NY 14224, United States
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TOPS
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Ka
Review №1

I called today yes I have a cold but I was talking as clearly as possible. The guy didnt know what chilli is.

Jo
Review №2

Go often, certainly helps they have a citizens

he
Review №3

Never enough carts. Never enough cashiers

Da
Review №4

As far as TOPS goes, this is one of the best. In my opinion it appears to be clean and efficient. Aisles are clear, layout is great and staff are some of the best in the chain. Be prepared to wait in line if you need to go to the customer service desk.

OW
Review №5

1 star not because of a bad experience but because they are obviously price gouging this photo was taken 2/6/18 by me. Manufacturers provide suggested MSRP, with built in margins for profit but lets mark up the price 25% 🖕🖕tops.

No
Review №6

First time visiting this location and I absolutely love it! The selection is wonderful, prices are good on food as well drinks! Absolutely love the fancy Yancy cheese...garlic, so amazing! Just an overall amazing food store! Coming from the south on a visit, this food store makes our food stores look weak! Wouldve given 5 stars but the cashier took that one with her attitude but that wont stop me from going back to this store again! Love this place!

Do
Review №7

The cashier Zach is a life saver! His kindness and ability to go above and beyond is beyond humbling! He deserves some recognition. Thank you Zach from my little girls Elise and Caroline!

Br
Review №8

Compared to some of the other branches of tops this one is sub par at best. The store is older and needs renovation. The meat department leaves a lot to be desired. Meat appears old regularly. Fruit selection is decent and the rest of the store is what any other tops would be. An overall mid to low tear tops.

Ch
Review №9

Tops steals as much as they can from you. Period.watch your receipts closely.

No
Review №10

If I can give zero stars I would. Overpriced. I walked in and there were no shopping carts. I had to wait ten minutes for the employee to bring them from outside. I was at checkout for 45 minutes!!! The lady was taking forever and she kept messing up. She didn’t even apologize. She didn’t even acknowledge me. I will never go to this tops again!

Bi
Review №11

Great place to shop, this location is open 24 hours, barely closes, I highly recommend this location.

As
Review №12

It was clean and they give samples and it makes kids very happy cuz theres cookies and all the Sweet treats

Br
Review №13

I was there around 1030 on Sunday night. Many of the items I wanted were out of stock.There was not any cashiers; self checkout only. I had quite a few items and using the self checkout is cumbersome. There should at least be a cashier AVAILABLE.

Ra
Review №14

They have step up on there game. Tops is clean neat and very easy place to shop. Great place.

To
Review №15

We love the freshness and variety here. We shop here pretty regularly.

An
Review №16

Great selection. Very close to our hotel. Without asking, I had 2 different staff people go out of their way to help me. Wish this was my local market!

Ju
Review №17

The only time I actually go to this location TOP is usually during the night. The at the front checkouts is always nice.

Li
Review №18

Quick in and out. Stocked well.

Sc
Review №19

Great store. Friendly helpful associates.

Co
Review №20

This is a pretty good Tops, compared to other Tops, but honestly I only go here when I need to use Citizens bank. The prices are better at many other supermarkets. I do come to Tops for their French Roast Keurig coffee... Really good and a great price!

Ba
Review №21

Good sales, just starting realize organic veggies and healthy choices.Employees never seem happy to be there. Customer service is not priority here.4 stars for selection and pricing.Clean your bottle return receptacles... Stinky & stick!y!

Am
Review №22

They usually have a good selection of items that i cant find at other stores.

ال
Review №23

Huge supermarket which u can find in it anything, great service, fresh meat, delicious fruits, fresh veggies, tremendous variety of cheese, and much more. Self checkout registers for ur convenient, and what tops it off is the great prices.,

Ca
Review №24

Huge very keen a d stocked store, of course went out with more than I planned

Sh
Review №25

Because my dad the manager! 5 stars. Lol

Pa
Review №26

The only reason I shop at Tops is the lack of Wegmans in the city of Buffalo, N.Y. There is only market location on Amherst Street. Tops has updated their stores and they look similar to Wegmans. If anyone has been in the Tops restrooms located at South Park, Thruway Plaza and Mineral Spring, they are in need of some TLC, NOT CLEANED OFTEN. Thats not an issue at a Wegmans.

Da
Review №27

Remodeling taking place but looks like it will be a great improvement.

Ci
Review №28

Love the sales they have pulse it’s never really busy when I’ve been there

An
Review №29

Still love them over Wegmans! Got in and out pretty quickly with what I needed. Lots of registers open too

Ku
Review №30

Huge store with a great selection. Isles and sections dedicated to any type of diet. Vegan and gluran free options included

Da
Review №31

Great Customer Service, quality products and great prices

CJ
Review №32

Better than past visits. Engaging sales, clean (about time) restrooms, and fast check out service (yay humans). The worst part in past visits has been the slow check out service or use the self check out with condescending programming and lack of convenience checking out without asking for a correction. Great job in improving customer service Tops.😀

La
Review №33

Tops was clean and easy to find what I needed. Good staff and customer service.

Ka
Review №34

I love cashing myself out! I wish they would stop moving everything around so much. I cant find anything.😊

Ai
Review №35

This TOPS made me sad. It has sharply sunk in quality since the last time I shopped there in 2008. It went from a wonderful TOPS that was so international in its clientele and offerings, that it was like visiting the United Nations, to, now, an ordinary boring TOPS with the usual panhandlers working the entrances. Though this particular panhandler was memorable for having no hands. Yet he claimed to need money for gas in his car!The vegan/fair trade/organic dedicated section that I remember, is gone. Now the specialty options are drastically minimal in offerings and are mixed in with all the usual brands instead of being in a dedicated section.Do not go here looking for the extraordinary. Only go here for the ordinary, and only if you really must. And dont make eye contact with the panhandlers.I STRONGLY recommend skipping this store and going instead to the Wegmans which is directly across the road. Wegmans is SO MUCH BETTER.

Cp
Review №36

Clean and well organized... my star drop was due to the poor customer service! Very rude lady at self check out

De
Review №37

This is usually a good place to shop. Except for today most of the shelves were bare! I had to take something else that I didnt want,but needed!

Le
Review №38

The major problem with this place is that they never have enough workers ...Im constantly waiting in line ...there meats are way over priced ...better off going to market in the square ....when I use self checkout the woman with the black hair is very rude if you make a mistake .....poor customer service ....think Im.going to switch to Wegmans, always friendly, never have to wait much more appealing in appearance ....they know how to actually run a good business.very ghetto

Ki
Review №39

Always has everything in stock love customer service the ladies are always nice and so is the self check out lady

Ri
Review №40

Sale prices and specials are improved and so is service. Good job.

Ma
Review №41

Everything was clean, the staff was very pleasant and they had everything I needed and came there for. A very happy experience for me.

Li
Review №42

Nice big tops. Fresh produce and wide selection of products

Pa
Review №43

I love this tops I have never had any issues here the only thing that I do find is disappointing at this location there vegetables and fruit go bad exstreamly fast compared to other stores I have gotten strawberries that with in 2 days got bad and the apples I baught had holes in them so I threw them out . But the store is very clean everyone is very helpful the deli has amazing meat and cheese . The bakery always have fresh donuts

NA
Review №44

We were nearby and needed stuff to buy. We went to Wegman’s nearby and it was a very bad selection and what we got was bad quality. Then we went here and got what we needed in just a few minutes!

St
Review №45

This is my go to for my grocery needs. Open 24hrs is a huge plus!

Su
Review №46

This was my first time going to this location. I was very impressed on the neatness and cleanliness of the entire store! I will shopping here more!

La
Review №47

The employees in the carry out cafe have to learn how to make Cuban sandwiches. No BBQ Pork! Disgusting!

tr
Review №48

Great prices lately lot as of Sales love the for 10 selection

De
Review №49

Was annoying because I could not find something in the store. So I stopped this guy who works there, he said I Dont know and walks away. See! This is why I love Wegmans.

Je
Review №50

Large tops with a wide selection. Good for hard to find international foods and specialty items. Good bulk section. Large produce area

Ta
Review №51

Tops need to have more cashiers open. It was a long painful check out... give the customer s break.

Am
Review №52

The prices continue to skyrocket but their bakery and deli is still good

De
Review №53

Not a good experience. Ordered 14.99 special for wings and pizza. Counter associate was ordering her fish dinner on the phone although she saw me waiting, and then kept disappearing before she waited on me. The code to ring my order out was not readily available. She called a mnager over, they had a discussion on what the code was and where it should be but was not, and he left to look for it. More time for my pizza and wings to cool. After about ten minutes more, he showed up with a code. By the time i got home my meal had to be reheated and i was fed up with the poor service. It will be a cold day in hell before i order from the carry out cafe again at that particular location.

By
Review №54

I had a very scary man stare at me for a very uncomfortably long time. I feared for my safety. As i fled the scene I ran into not on but two sketchy looking trailers. (In pretty sure i heard screams from one of them)

St
Review №55

Friendly people, quick and easy to find things, inexpensive

Li
Review №56

Best grocery store in the world! Great selection and great prices and gas points are da bomb!

Ma
Review №57

Only store I shop at has ever thing fresh cakes to sea food & cheeses love it.

Li
Review №58

Had all sale items I needed! Was happy ! Some stories you go to for sale items and you get an excuse, sold out, on the truck etc.

Br
Review №59

Customer service seems non-existent. Ive never met such a rude store. Not to mention Im sure its on everyones mind that has had the misfortune of using one but the self check out machines has the processing power of a toaster! Theyre slow. Buggy. And the person over looking you barks orders like a crazy drill Sargent. If tops is goes out of business I wouldnt be surprised. This behavior is encouraged here. I can only imagine how awful the managers are to the employees.

Ph
Review №60

Lovely store! What selection they have! Wow!

Da
Review №61

Tops has made great strides in improving their stores and quite often has better sales than the competition.

De
Review №62

Kinda dirty inside store.

Ma
Review №63

Great store. Got everything I needed.

Ki
Review №64

Clean, well organized, helpful staff. You can fine good deals if you shop by the sale ads.

Su
Review №65

Thats the worse store ever. I go there. Theres no riders for a senior.Plus theres no regular carts. Go inside n no fresh, brussel sprouts. Go to frozen dept. Not even no frozen brussel sprouts. Traded in 2 Primo empty bottles. No tickets to take inside.And this is a so called International store........not in my books!!!! I will never go there again

Ba
Review №66

The cleanest and the best stocked items in all the Tops Markets in Eastern and Western NY.

Na
Review №67

Found everything I was looking for quickly. Cashiers were pleasent and helpful.

Ku
Review №68

There going bankrupt or at lease the ones that arnt privately owned anyways good food especaily at the carry out cafe enjoy

St
Review №69

Horrible. Got there at 530pm on a Tuesday and absolutely no hot soups were out. The pot warmers werent even warm, let alone hot. When I asked about it, I was told by the deli that they must have sold out. Really?? You sold out of 4 pots of soup on a Tuesday?? Give me a break. Even if that were true, why wouldnt you put out more? Pure and utter laziness and i dont appreciate being lied to. I will take my business elsewhere and make sure everyone knows what goes on at this location

Ka
Review №70

Only 2 cashiers were open at lunch time. Regarding their specials : I dont need 5 lbs of bacon. Buy 2 Get 3 Free. Whatever happened to B1G1 Free ? This was a low end bacon.... regular price $9.00 per pkg ??

Kr
Review №71

Bought a lot of groceries that are made in Buffalo to bring home. Great store!

Mo
Review №72

Good grocery store the price is good and service 👍👍👍

Ni
Review №73

Tops is just that. Its ok. I prefer Wegmans or whole foods than tops. Tops is the place I go if I need to just grab something I forgot. Even then Id rather go to Wegmans.

Ty
Review №74

Nice and large, clean store, friendly staff, always stocked, only out of sale items occasionally unlike other locations that are always out. Find international products that you wont find in any other Tops location.

ED
Review №75

AVERAGE SUPERMARKET,SOME GOOD PRICES,BUT SERVICE IS POOR,ONLY 3 CHECKOUTS WERE OPEN, THATS USUALLY THE CASE MOST OF THE TIME.

Ka
Review №76

Good deals, store convenient and staff friendly-always.

xX
Review №77

Was nice not as clean as one would expect from a grocery store

TD
Review №78

This is one of the few Tops that have more than one or two lanes open for checkout. For that, I am grateful.

sh
Review №79

Very reasonable store to buy day to day groceries n snacks.

Ju
Review №80

Cheaper prices on some stuff good bulk selection

Ja
Review №81

I drive out of my wat to go to this Tops vs going to the one down the street. Cleaner store and stocked shelves and employees that care.

Mi
Review №82

Theyve downgraded this store from a tops international but its still a good place to shop especially when the alternative is the tops on south park

Jo
Review №83

Friendly customer service, helpful staff and well organized

Sa
Review №84

Clean, friendly staff, and fast check out.

Au
Review №85

Great customer service. Always clean unlike tops in the city off buffalo.

Ke
Review №86

Well the wind was so bad the power went out. Other than that it was fine.

Ja
Review №87

Awesome place to shop take care and God bless you all always bye bye now.

To
Review №88

Layout of stores and aisle is a bit weird. Somewhat confusing to navigate, but it is a huge tops and they have everything. Great beer selection too

Jo
Review №89

Clean store and great selections, friendly staff

Pa
Review №90

Love Yopd, can always find what I need.

PA
Review №91

Great supermarket very big has everything you need, just a little pricey of course .

Ma
Review №92

Very pleasant store the workers are very helpful.

Ch
Review №93

Just love tops. Cant beat their prices when they have sales

Cy
Review №94

Can always find what I am looking for.

Sh
Review №95

Wegmans is better, but its closer to home.

Ja
Review №96

Place just sucks. Tags were in front of wrong product. Got overcharged for what I purchased.

An
Review №97

Is a good store to go to when u need something.. Friendly workers too

Ni
Review №98

Filthy store, most employees are miserable and the store manager, Steve absolutely reeks of cologne. Id recommend shopping elsewhere if those things bother you.

Fr
Review №99

Tops is great for just about anything you might need. Full shop, or just in and out, they have your needs covered

Ah
Review №100

Nice place to shop and friendly people work there

Information
93 Photos
100 Comments
4 Rating
  • Address:355 Orchard Park Rd, West Seneca, NY 14224, United States
  • Site:http://topsmarkets.com/
  • Phone:+1 716-517-3000
Categories
  • Supermarket
  • ATM
  • Deli
  • Grocery store
Working hours
  • Monday:6AM–12AM
  • Tuesday:6AM–12AM
  • Wednesday:6AM–12AM
  • Thursday:6AM–12AM
  • Friday:6AM–12AM
  • Saturday:6AM–12AM
  • Sunday:6AM–12AM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Highlights
  • Great produce:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Check cashing:Yes
Planning
  • Quick visit:Yes
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