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McNeill Heating & Air Conditioning CO Service
43 W School St, West Springfield, MA 01089, United States
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McNeill Heating & Air Conditioning CO Service
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Ma
Review №1

A few weeks ago, we had our 15 year old AC condenser unit replaced as well as our water heater. During these past few weeks of extremely warm weather, we have appreciated the efficiency of our new unit. The workmanship and service by the installers for both were outstanding! Before installing the inside components for the AC, Eric carefully covered over all of our hardwood flooring leading to the basement from the entryway. Eddie came to the job site and inspected everything thoroughly following completion of the install. On the outside of our condo, all debris was carefully removed when the old unit was taken out and disposed of. The installation of our Bradford water heater was much the same. The outstanding service we received will guarantee our continued loyalty as new customers as well as referral to neighbors who will be looking to do the same with aging units. Thank you McNeill Co. for the outstanding, professional service.

Su
Review №2

The technician, Eric, called to let me know he was on his way. He did a thorough job inspecting and cleaning the indoor and outdoor units and answered all my questions regarding filters and maintenance--and I had quite a few questions. I appreciated the notes on my receipt regarding the work performed as well as the tips on future maintenance needs. Eric was pleasant, knowledgeable and professional. I highly recommend McNeill Heating & Air Conditioning.

Da
Review №3

Eddie and his team helped us out of a real jam and at a very fair price. Top quality work. Have been a customer for 36 years and and recommend McNeill to friends and neighbors.

Aa
Review №4

The team at McNeil was incredibly helpful, honest, and timely. They provided expert advice as to what a/c and hot water heater my home needed, helped with rebates and financing and provided an over all exceptional customer experience. Thank you I highly recommend!!!!!

St
Review №5

First I would highly recommend McNeil Heating to anyone looking to service existing or install new equipment. They are without a doubt very knowledgeable and of HVAC equipment and understanding of the clients needs. Eddie ( the owner and very hands on guy ) will recommend what is best, and will be there to see it through. Eric and Jose ( his technician ) I met can only be described as fantastic.SDWilbraham

An
Review №6

Recently had an A/C unit installed in our home. Eddie and his team were very professional and worked in an efficient manner to get the job done. I highly recommend them and their work.

Sh
Review №7

In the middle of the night we noticed our house got extremely cold and realized our furnace was not working. After diagnostic checks it was a blown intake motor. Called early morning on a Sunday (a Sunday!) around 0600 and they managed on such short notice came out mid morning Monday and resolved our issue in a timely manner. Eric who fixed our hvac went above and beyond by answer any questions I had or explaining how to better our heating system for the future. He also double checked his work and was very thorough and considerate. All round great service would call them with no hesitation if ever needed help again.

gi
Review №8

The technicians were friendly and knowledgeable. They provided good, quality work. Very pleased!

Lo
Review №9

Excellent service. I have used the Company for years and have always received good service and a prompt response to my calls.

Da
Review №10

Eddie and his team are the best. I got three quotes for a new heating and AC system. McNeill was the most competitive. The installers were very professional and courteous. They knew their stuff but took time to explain things to me about the system. They were also very cautious to wear masks and kept a safe distance from me and my family. I highly recommend them.

Ge
Review №11

These professionals were able to replace two furnaces in one day! They were very respectful and nice and were very careful! I greatly recommend them and the price was very reasonable as well!!

Le
Review №12

Less than a week, signed and completed installation of heat and AC. Fast, efficient, courteous. Staff, hustled and considerate of surroundings. Called and showed up when promised. No hesitation in recommending! 7 days before official start of winter and were good to go!

St
Review №13

Professional and polite service from beginning estimate to job completion. We are very pleased!

Ro
Review №14

I have been using McNeill Heating and AC since the 1970’s. Jim McNeill has installed the heat and AC units initially in 1976 and replaced them after 30 years or so with high efficiency units. He has also installed a Fujitsu mini-split heat and AC for my sunroom. I have always found Jim to be responsive to my needs and his prices reasonable. His crew is professional, courteous, and knowledgeable.

Li
Review №15

We had McNeill install a new furnace and thermostat. They were extremely responsive to any questions we had and very professional in all communications. The work was completed very quickly and the technicians took the time to explain everything they were doing and how to operate our new thermostat. Definitely would recommend McNeill to anyone looking for heating and/or air conditioning work. Great company all around.

Wi
Review №16

GO NO FURTHER!!! Excellent, timely, service. Polite staff, knowledgeable technicians, reliable work. Just like the old days, only in 2021.Bill and Joan CallanHolyoke, MA

Ka
Review №17

Eddie and his team are the best. Very professional and courteous. They replaced the heating system. They were on time and and answered all my questions appropriately. I would highly recommend them.

An
Review №18

Our 17 year old HVAC system was working but not very efficiently. The original condenser outside was undersized for the house and struggled to cool the house when the AC came on. Same for the heating side, it would struggle to bring the house up to temperature. I believe our old unit was 93% efficient. We contacted several local HVAC companies and Eddie from McNeill was the most responsive and personally took the time to go room by room, measuring and taking detailed notes for our entire house. Replacing and entire HVAC system in mid-February is no small task. McNeill delivered the condenser, new furnace and all associated parts and installed it in just 2 days. We were never without heat for more a few hours and the install team was polite and courteous. Cleaning up after themselves and leaving our house the same way it was when they got there. Our new unit is 96% efficient so the cost savings should be pretty substantial. Not to mention we now have the proper size condenser for the house so the cooling should be much more efficient. I highly recommend McNeill for anything HVAC related, from new installs to general service calls.

Sa
Review №19

They installed a new furnace/air conditioning unit 3 years ago and have serviced it ever since. Great people, great service, fair prices. Very professional and responsive, and we love our/their hvac system.

Be
Review №20

A great experience from beginning to end. I unexpectedly needed a new A/C system for a house I just bought and Eddie was professional and informative without the annoying sales pressure. He was patient with me during the weeks it took me to get through an excruciating process with a home warranty company.The installation was spread out over several days and Vinny was awesome. He stayed focused on completing the job, answered all my questions and endured unbelievable heat in my attic for many hours. He made sure all needed adjustments were completed and that the system was running perfectly before he left.I’m so happy that I have a/c now and that I chose the perfect company to do business with.Thank you Eddie and Vinny!!

No
Review №21

From Eddie to Vinnie, the technician, and the office staff, the service provided by McNeill was professional, courteous, friendly and considerate. They arrived on time and got the work done! I would recommend McNeill to anyone looking for this type of service.

St
Review №22

Annual tune up for our heating/AC system which McNeill had previously installed. Quality service with pleasant and knowledgeable personnel. Pointed out correct pressure readings for when gas service is upgraded.

Ch
Review №23

I’m one happy person right now!!! After a month of our central air being broken and trying to work with a different company i gave up and called McNeill heating and air conditioning. Called them last Friday, July 31st, they came out for an estimate on Monday, Aug 3, and just installed the new unit today, Aug 5!!! The best part is they were $700 less than what the other place wanted to charge me!! Ok other best part the entire experience with their employees was fantastic!! The people that answer the phones, Eddie who did the estimate and remainder of the communication, and all the crew that showed up at my door! My only regret is not having called them sooner!! Thank you!

Ma
Review №24

Great company to work with. They put in our mini-split. Very good service, and a nice price . Would highly recommend them for your air conditioning needs.

Sa
Review №25

Love McNeill! Professional and courteous and always on time with top notch technicians!

Ed
Review №26

I was a real estate operations manager (for over 18 years) with two major international corporations. As such, I was required to oversee/manage the installation and repair activities of several HVAC technicians and multiple HVAC contractors for both small residential and large scale commercial chiller systems.I recently contracted McNeill Heating & AC to install a mini-split system in my home. From a professional stand point, I can say that I was extremely impressed with McNeill as a company. They responded to my request for quote promptly, performed a thorough review of my home and recommended the correct size multi-zone system at a reasonable price. Following the installation, they even worked with me to provide all the necessary system information that enabled me to apply for a Mass Save energy rebate.

Ti
Review №27

McNeill was a godsend. I called when the company I previously used was a no show. They were prompt and polite. Eric was meticulous and I will be sure to use him for future furnace cleanings. He found a large crack in the furnace and immediately called his supervisor who rearranged his schedule to meet me after work. Eddie was so kind. He got all of the equipment within a day, came early in the morning to start since I had to go to work and even came back on Saturday morning to make sure everything was running correctly. They made sure we had heat as quickly as possible. If you are looking for an honest and reliable company that really cares then call them!

Ca
Review №28

On time, prompt response, efficient. Definitely a really good team.

Ju
Review №29

Great company to work with -- gave us very helpful advice -- professional and friendly staff.

TT
Review №30

McNeill Heating and Air Conditioning recently installed a split unit in our master bedroom. This is the second time we have used McNeil for an install job at our home. Our 1st installation was approximately 13 years ago and because of McNeill’s amazing customer service and Eddie’s outstanding professionalism, it was a no brainer of who we wanted to install our new unit in our home. From start to finish Eddie and Vinny were a pleasure to work with! I highly recommend McNeil Heating and Air Conditioning to anyone who wants great customer service and knowledgeable professionals.

Ge
Review №31

Great people, good quality work and affordable prices. What more can you ask for?! I will definitely be using them again in the future.

Do
Review №32

We have just had McNeill install a central air conditioner unit. Both Eddie and Vinny where extremely dedicated, knowledgeable and professional. I would recommend McNeill to anyone who wants great service.

Lo
Review №33

Ive used McNeill for almost 20 years! Eric and Eddie are top notch. Needed a new furnace and went with McNeill - on time, detail oriented, cost effective and good guys. What more could you ask for? Very happy to recommend this team.

ka
Review №34

Eric is a treasure and a Piece of Work...always tells me something Imperative that I did Not know before and can benefit from Greatly!!!

He
Review №35

Excellent company, they put in and new AC system for me. Great guys very thorough. highly recommend.

Em
Review №36

Im not sure why they have many good reviews for this company! So here is my review, I just purchased a home in July. The furnace was serviced by Mcneil, so I was like ok they must be reputable since the previous homeowners have used them! It started off with me testing my heat before winter and it was not working. I called McNeill, the first time the customer service was ok, the second time the man hung up without me getting a chance to even ask my question of when they would come out to check my heat. Well the technician shows up I tell him whats going on and he instantly tells me the problem is with my gas valve in the furnace, I was like are you positive it is the gas valve, he tells me yes! So after that he said he would call me either later that day or the next day to give me a quote of how much it will cost to fix and replace! Let me just say I never got a phone call from them! Well something told me to check out my gas valve and my furnace again, well there is an on and off switch on my gas valve! So the problem was simply turning on the gas valve! I called them to receive my money back, still no call back! How can your professional technician not find the on and off switch!!! So this is why I will never refer them to anyone!! I also gave them some time to call me back maybe to apologize for the mistake, well no call back!!In response to owner- Im not sure where you get numerous calls from! I have only received one, after I posted this review of course! I gave your business at least two weeks to call me!!! So its my job to keep calling you poeple, no I dont think so! You should of been professional enough to have done the job right the first time, and actually call your customers back so we dont have to apparently be diligent with calling you!

Ja
Review №37

My husband and I were very impressed by McNeill professionals Eddie, Eric, and Vinny. They installed two indoor Fujitsu mini split heating and air conditioning units on our first floor. We highly recommend McNeill Heating & Air Conditioning for their outstanding customer service and excellent workmanship combined with their outstanding product - the Fujitsu mini splits. A++++

Pa
Review №38

Eric, HVAC Technician was extremely thorough and extremely knowledgeable and answered all our questions. I would definitely recommend his ability to take care of our HVAC System and concerns in the future.

Ka
Review №39

Eddie and his team were absolutely wonderful to work with. I had issues right at the holidays and they were accommodating to help me and still come out and get my furnace working until I could get a new one. I would highly recommend them to anyone!

Je
Review №40

McNeill Heating are awesome! 12/20 my furnace stopped working, they went above and beyond calling for the needed parts, driving to get them and coming back to fix the furnace. In just 2 and a half hours I had my heat on again and it has been working great since. These guys are fast, reliable, polite and professional. I would not only recommend them but would definitely be calling them again for any of my home HVAC issues or repairs. Thank you so much!

El
Review №41

Our furnace quit on one of the coldest day of the week. They came out as quickly as they could. Eddie was polite and did everything he could to help us out so we wouldnt freeze. We were very pleased with the other guys with him.

Pe
Review №42

Knowledgeable and friendly staff. Eric was my service person and he explained the problem to me. Thank you..

St
Review №43

First and only company I called based off of reviews. Did not disappoint. Eric arrived at the time he said he would. As a homeowner that does not know about HVAC, Eric took his time and provided a lot of information while he serviced the furnace. McNeill Heating will always be my company from here on out.Thank you Eric for your time! Money well spent.

re
Review №44

My elderly mother called McNeils at 8am and the technician showed up within a half hour or so. The tech Vinny was extremely helpful and eased her anxiety. He was very efficient, kind, and knowledgable. He took the time to explain her issue so that she understood it completely. My mother is extremely happy and now at ease. Would highly recommend!!!

TO
Review №45

Ed and crew came into my house and did a complete installation. Gas heat and cold air. The work they did was incredible. The price was the best. I got quotes from everybody. Their price and equipment was the best. They cleaned up everyday like they weren’t even there. From start to finish was faster than expected. If you go to any other company your cheating yourself. Ed is the man. He knows this stuff. I’m more than 100% confident that he will do as good a job for you as he did for me. The rest of the crew was also excellent extremely professional and new there stuff. Calls to their office we’re always answered and I was treated like they knew me for ever.Thanks McNeill for the great work and product.

Je
Review №46

They not only came the same day as I called but arrived early, finished quickly and Eric was very helpful. He made some suggestions about future cleaning of my AC unit. The cost was reasonable, too. Love them!#2...Since Google wouldnt let me write another review so quickly, Ill add to this one. I had a 2nd call for my furnace, and McNeill Heating stands by their work, are reliable and honest. Eric is diligent, polite, and NEAT! I will be using them for all my heating and air conditioning from now on! Thank you McNeill Heating!

Sh
Review №47

We have been using McNeil heating and air conditioning services for over 30 years for servicing both our furnaces and air conditioners. They have been truly professionals throughout the years. They schedule appointments for asap. The office responds immediately to phone calls, the technicians are friendly, helpful and offer suggestions on what to do while waiting for the repair. Thank you to all of you especially: Jim, Eddie, Vinnie and Terry.

Ma
Review №48

Jim McNeill came to my house and measured it completely (no other contractor did) Then we discussed the type of heating and air conditioning system that I needed. He was very professional and knowledgeable and his price was the best.Ed and the crew came to my house and did a complete installation. They were always on time, answered any questions that I had, and they cleaned up everything to perfection. They were terrific! My new heating system is so quiet and comfortable - I love it! I will give the McNeill team my highest recommendation. Thank you for a job well done. Mary M. Rzasa

Al
Review №49

They repaired my furnace, arrived at stated time, explained what was needed and part had to be ordered. Returned with the part and repaired it as was stated. Not cheep but reliable and the job is done properly. Have used them for the A/C and the result was the same done right and on time.Review Two: Called for my yearly service on the A/C and was told I had a leak in the system and it appears to be in the coil. Was not overly pleased with the price tag of $3500 since the condenser was only seven years old, things break - they replaced the condenser and coil in the first floor furnace since they must match in term of coolant . Used the old duck work, and furnace, replaced the coil and condenser. They did a good job and were here at the scheduled time, completed the job on time, did not make a mess and were very, very, pleasant. I would use them again and have a ton of confidence in their skills and ability. Would diffidently recommend their services

to
Review №50

McNeill has been servicing my old system for years. Had a new furnace & A/C system installed in Sept of 2019. Very professional work done by the crew. Pleased with everything. Glad I stayed with them.

Ma
Review №51

Needed a new Ac and they were very professional. Had a man named Eric come out he was quick and explained what he was going to do and how the system would work. Very good company will use again.

Ph
Review №52

Eddie, Vinny and Eric did a great job. We are very pleased. Thank you!

Mi
Review №53

Timely, extremely competent, and professional...Eric continues to provide excellent seasonal service tune-ups.We have always received great service from Eddie for more involved system tweaks and from Eric for ongoing maintenance.

Ni
Review №54

McNeill Heating and AC was great. The tech Eric who came and diagnosed the problem was smart and very helpful. Eddie was terrific overseeing the job start to finish, and Jim gave us great advice. All in all our experience with McNeill was spot on.

RO
Review №55

MC NEILL HEATING AND AC INSTALLED AC IN MY HOME OVER 30 YEARS AGO, THE SERVICE HAS BEEN GREAT. THE SERVICE MEN HAVE BEEN POLITE AND THROUGH. I WOULD RECOMMEND THE COMPANY TO ANYONE NEEDING THEIR SERVICE. ROZ

Ed
Review №56

We just had a new Heil furnace/AC unit installed by technician Vinny under the oversight of Eddie. The price was fair, the installation was very professional and the unit is operating smoothly. They left the area cleaner than when they started. We are very satisfied.

Ji
Review №57

Lost heat on a January Wednesday night ; our plumber referred McNeill Heating as the local reliable service. A tech was repairing my 17 year old furnace by 10:30am Thursday morning... diagnosed an inducer motor to order... back Friday morning for install and heat running. Real happy with service response w/loss of heat, as had to travel for a weekend wedding!

Jo
Review №58

Great service, technician was very helpful.

Mo
Review №59

My husband and I received 4 quotes from other contractors (2 others never even showed up....I will remain them nameless) and either the prices were too expensive or they lacked customer service skills. We made an appointment with McNeill and Eddie showed up that same evening. He was very professional and knowledgeable about the mini ductless system we requested.On the 2 days of installation Eddie showed up not only on time but also had another contractor named Vinnie who was just as professional.We couldnt be happier with their service and I HIGHLY recommend people to look no further when getting any A.C. system installed.

Th
Review №60

Eric and Eddie are great to work with. They are both very knowledgeable and trustworthy. I would recommend McNeil Heating to anyone.

Mi
Review №61

Eric was on time, confirmed his appointment, evaluated the problem, obtained parts, and skillfully completed the repair quickly. He politely answered our questions. In the future, we would be happy to have him continue to maintain our HVAC system and repair as needed.

ja
Review №62

My house has had its heating, cooling, and generator installed and serviced by this company for many years. The provide top quality customer service and the highest quality service done by skilled and pleseant technicians for a fair price.

M
Review №63

Came home from taking my mom to doctor and had no heat. Called McNeill Heating and got a call back within a couple of minutes. Eddie was so helpful and kind! Just needed batteries in thermostat. Thank you Eddie and McNeill Heating.

Da
Review №64

Just had 4 minisplits installed, Eddie and his guys did a great job. We had one small issue (cosmetic) and they came right out and fixed it to our liking.Had a slightly better price from other installers (HD) but they dropped the ball twice (getting back to me with requested information, and again on getting me a written price), made me feel they didnt want my business. McNeill was timely and we are very happy with the job. Now, if only they could work on my gas boiler!

Ju
Review №65

Service of AC - did a great job .- took the time to explain every thing he did - I will use again in the future! Thank you Eric.

He
Review №66

This company is wonderful!!!! The guy who came to my home was able to come out quickly and was on time. The prices were very reasonable. I did refer a friend to this company who was also very satisfied.

Da
Review №67

McNeill Heating performed unnecessary work! I heard whistling whenever my heat came on so I called McNeill heating because I have a 2 zone forced hot air furnace and I suspected that one of the zone dampers needed to be adjusted. They came over and installed a bypass duct which reduced the air flow by 50% and the whistling stopped. I asked them if they tried adjusting the damper first and they said no and charged me $800 for the job.Now I had a new problem because the house would take twice as long to heat up. Frustrated, I decided to remove the $800 bypass and plugged the holes they made in my ducts. Then I checked on-line for the manual and found the screw to adjust the damper. I turned it and voila, no more whistling and full air pressure! $800 wasted!😡In addition to the above, they also over tightened the screw on my April Air humidifier stripping it and left it in a non-working state until I discovered it. At least they came back and repaired this issue.

Ro
Review №68

I have been a customer since 1976 and Jim and his crew make sure my two heat and ac systems along with Mr. mini split work at top efficiency. I just had service yesterday (May 13) and the technician was friendly and thorough.The technicians who come to my house are always knowledgeable, helpful, and friendly. As equipment wears out and needs replacement McNeill Heating and Air Conditioning replace what needs to be replaced with the best equipment at the most reasonable price.

al
Review №69

Purchased a new system last year to replace my old system which I has purchased from McNeill 15 years ago and was satisfied with price and the time it took to install system. Had my yearly check up of the system and Technician was on time and was very efficient. Great company to do business with.

Ch
Review №70

Great service. Eddie is the man. Job done on time and clean as a whistle when he left

do
Review №71

Technician showed up on time, very important to us, and appeared to do a thorough job. We feel the charge was somewhat high, but at least didnt increase from the last time.

Ja
Review №72

Ive used Mcneil for the past 15 years and Ive never had an issue. I recently built a house and they did all the systems on time. When I first started using them I overpaid the tech (not knowing ) and he came back 5 minutes later to give me the extra cash I gave him. Not sure what these other two idiots are talking about these guys are great.

Do
Review №73

I very happy with their services. Their technician Eric has serviced our AC for three years now and he’s great.

RO
Review №74

ARRIVED ON TIME. TECHNICIAN VINNIE VERY PERSONABLE AND EXPLAINED WHAT PARTS WERE FOR WHEN ASKED. HAVE USED MCNEILL FOR MANY YEARS. ALWAYS RELIABLE

To
Review №75

I phoned this company at 4pm on a Sunday, because of no heat in my house. My call was answered by an overworked operator at a call center, who kept putting me on hold while she answered other calls. After finally giving her my info, she informed me that someone from McNeill would call me the next morning, when they open for business. So much for 24 hour emergency service! The company NEVER even called back, so I called a legitimate HVAC company, who sent out a technician the next day. Bottom line: DONT waste your time with McNeill and their so-called emergency service!!!

La
Review №76

I have been a customer with McNeill Heating &AC for 20 years. The McNeill Heating and air conditioning personnel are courtious and professional. They have been there for me when needed, and addressed any problem or issue promptly. I would recommend the folks at McNeill Heating for your heating and air conditioning needs.

LO
Review №77

The team that came to my home were courteous, punctual and finished the job in a timely manor. They also cleaned everything and took the old with them. Very Professional!

Do
Review №78

Had our AC serviced today. Technician was very good, informative and courteous. I highly recommend McNeill Heating & AC.Office staff is very friendly too!

Pe
Review №79

Great people great job thank you

Me
Review №80

I have used this company in the past and never had any issues. Im not sure why someone else described a bad experience. I question the validity of the review.

Va
Review №81

The technician that came was friendly and worked efficiently. I will definitely use McNeill again to service my furnace or air conditioner

Li
Review №82

On 2/2/2019, I called McNeill due to our furnace not working. Of course, this happened during some of the most frigid temps of the winter, so not only was it freezing outside but the inside was also unbearably cold. I explained how our furnace was up in the attic and how we had just purchased the home in Sept 2018 so I couldnt explain details about the furnace. An appointment was set for 2/4, where Eric arrived and supposedly fixed the furnace in a 30 minutes service call. Within a week, the furnace started exhibiting the same problem & we were without heat again. I called McNeill and Eric came back on 2/11, and got the furnace running after repairing what was explained to be a drainage issue. Within a day, the furnace went out AGAIN and we were now about $400 into repairs with McNeill and still no working furnace in the middle of bitter cold temps. My husband finally called himself ... irate that we were dunking $$$ into repairs and wanted to know if were going to get a break on labor costs when they came again. On the 12th, Eric returned with his manager Eddie who was extremely rude to me. After going upstairs to look at furnace, he proceeded to lecture me about how he never would have accepted the job if he knew what it looked like in the attic, and how I needed to get someone sooner than later to address the amount of space there is up there to work, blah, blah, blah. He left, followed by Eric, with his last words being that since they started the job, they would not leave us in the cold (yeah, right!) And how he needed to do some research on the furnace to find out what part it may be before ordering cuz it would take 2 weeks for either to come in. Well, a day passed with us still freezing with no word from manager Eddie. My husband calls the next 2 days for status update, and leaves a message for him but no return callback. Finally, on 2/15, at 8am-ish, before heading out for an invasive surgery, my husband call and asks for Eddie explaining that he has been trying to reach him for two days. Last thing he needed was to come home from surgery to no heat in the house with no sign of resolution in sight. Anyway, guess what - Eddie was there, miraculously, and he told my husband that he had no update at all for him --- feeding him a line of BS!!! My husband says to him, It sounds like you dont want to do this job. Should I call someone else? And, immediately, Eddie replies, YES. So much for not leaving us out in the cold ... he had no intention of coming back to deal with the problem - we paid almost $400 to McNeill Heating and they did not fix our furnace. After that conversation with the untrustworthy manager, Eddie, my husband called Hurley & David who got someone out to our house that same day and fixed the problem in one trip. The part needed did not take two weeks; it was in stock in their supply house (and they didnt charge us labor costs to get it like McNeill did when they went out for 45mins to get a part on one visit). And, the best/worst part is that when we asked the Hurley rep whether he felt there were any issues with how the furnace was situated up in the attic, he said no, I have seen and done homes that are much, much worse than yours. Just goes to show you that Eddie the manager probably is in the wrong profession - he obviously cannot deal with working on units in smaller spaces and/or he does not know how talk to customers in a professional, polite and honest manner. DO NOT USE MCNEILL HEATING!!!

Ro
Review №83

Technician, Vinnie, was very professional and efficient.McNeill have been taking care of my air conditioning needs for thirty years

Ap
Review №84

Always feel confident that the winter and summer seasons will be trouble free when the team from McNeill Heating and Air take care of the furnace

Al
Review №85

Technicians were polite and on-time. Prices are fair and they stand behind their work.

St
Review №86

We have used McNeill for both installation of equipment and servicing. They have consistently been responsive and professional.

Al
Review №87

As per usual Eric was his usual professional self, always pleased

Mi
Review №88

Eddie and Eric did a fantastic job. Highly recommend!

Gr
Review №89

Eric was fast efficient and knowledgeable, diagnosed my problem and was done in a 1/2hr Thanks

Bu
Review №90

My parents air conditioner was worked on and right after the workmen left the air conditioner started getting very loud when it was operating. We called to have them come back and check the unit. They said a part needed to be replaced and would order the part, this was before July 4. My 91 year old father contacted McNeills and was told that the part has not even been ordered. My 90 year old bedridden mother is without air conditioning thanks to the unprofessional attitude of McNeills and their employees. They have been giving my poor father a run around. I have told him to file a report with the Better Business Bureau. I am thoroughly disgusted with the way this company is treating my parents.

Br
Review №91

They were great to work with!!

Ra
Review №92

Terrible, Dont Call Tem, Cant even talk to the customer with respect, plus $110 charge just to show up?????

Ch
Review №93

We have used their heating company for past thirty years. Now will put in heating and air conditioning in son’s house. Professional

ja
Review №94

Excellent . Very professional

Lu
Review №95

This place is suck

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  • Address:43 W School St, West Springfield, MA 01089, United States
  • Site:https://mcneillhvac.com/
  • Phone:+1 413-734-4420
Categories
  • HVAC contractor
  • Air conditioning contractor
  • Air filter supplier
  • Heating contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Offerings
  • Repair services:Yes
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