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Affordable Auto Glass INC
806 Elm St, West Springfield, MA 01089, United States
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Affordable Auto Glass INC
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Li
Review №1

These people here are awesome and very fast. I get my inspections here now for 2 years now and they never seem to stop exceeding my expectations. Billy is probably an angel lol, he went the extra mile and replaced my break light that went out and a signal light that I had no idea that was out and passed my cars inspection. Wow.. thank you Billy and thank you Affordable Auto Glass for an outstanding customer service! God bless you all!

ad
Review №2

I do my inspections here. They are always fast, friendly and professional. Theres always a short wait (even when you show up at the END of the month for a sticker).

L
Review №3

Walked in to get vehicle inspected. Very friendly and professional! Clean waiting room. Highly recommended!

Ca
Review №4

Great team! Professional, attentive and responsive. After receiving the wrong information from the dealership they took the time to explain and show me everything. Friendly and will definitely recommend them!!

Re
Review №5

Very KIND, helpful, truthful and quick with service. Listened to my concerns with my vehicle and immediately took action. Explained my choices and followed through. Will definitely be back and highly recommend them.

Ma
Review №6

I had my windshield installed here and am very satisfied. I was greeted by Tammi who opened up a few minutes early just to get me taken care of. I was given a loaner that was not fancy but got me to and from. The loaner was spotless. The job was done promptly and the windshield is as good as new. Upon returning to pick up my car again I was greeted by Sara who was very professional and got me in and out in no time. This business has not forgot that the customer comes first. Two thumbs up for this group!

Jo
Review №7

Everything was great. A little weird when the woman would come out and you were not allowed inside the office. With covid I guess that is how they deal with it. Otherwise wonderful. I love my new windshield.

Br
Review №8

Scheduling windshield replacement was quick and easy. All the employees I encountered were nice and helpful. Replacement was done within a day and they were great! Above and beyond. Would definitely recommend and return.

k
Review №9

Thank you very much for the reminder and a job well done appreciate the reminder till next time thumbs up

me
Review №10

Ladies at the front desk are awesome! The guy that always does my inspectios is awesome too.

Ma
Review №11

No brainer for inspections and windshields. Friendly and welcoming everytime you go to them. They warranty their products and services which gives you piece of mind. I have never had any issue with their work and have had many windshields replaced across various vehicles. Used to have a loaner car not sure if they still do, but it did look like they have a shuttle. I cant confirm either at this time though.

Jo
Review №12

Everything was great, the people who worked there were very nice. I have been going there for years for my inspection stick. No glass problems but if I do I will be going to Affordable auto glass.

Je
Review №13

Went for inspection and was impressed enough to write a review. Im sure inspections dont make them much money since its not their main business but the professionalism and care that was put into was top notch. They used their own floor mats and plastic seat covers which I never seen done with other inspectors. Its the little things that stuck out and would use this place for auto glass if it ever needs to be done.

Am
Review №14

Billy Wanczyk went beyond his call of duty while performing my Vehicle Inspection..I had several lights out that I was unaware of and he replaced them right away so my vehicle could pass..Thank you so much for your professionalism, support and dedication..Would recommend him to anyone.

Jo
Review №15

I brought my car for inspection, the staff was very nice and courteous. I was very impressed with the minimal waiting time,I definitely coming back again.

Ma
Review №16

They took care of my custom skidsteer glass install in a timely and quality manner.

Jo
Review №17

I was not real excited to have to get a windshield replaced. All I really see are wide open shops with cars crammed in, tools all over the place and racks of glass just laying about. I spoke to a friend of mine who is a professional in the business in another state he said to look for a small business Who depends on their reputation. Stay away from the big box glass shops. Enter affordable auto glass. These folks were super nice very easy to work with and did a real professional job on my wife’s Audi. Our biggest concern was scratches on the paint from the wiper blade area because it seems every shop that’s ever worked on one of our cars for some reason will scratch the edge of the hood with the wiper blade arms. But not here, they covered the car clean the car and there is not a mark or Scratch to be found. I was pleasantly surprised to learn they did inspections to as that was the reason we were looking to get the glass replaced. So I got two for one. Thank you affordable auto glass and your staff .I will be returning customer

ja
Review №18

They were good pre-covid and their staff was amazing! I’m here today for a inspection sticker and I’m sitting outside in the cold rain while they have a perfectly secluded waiting room with no one in there besides the secretary in the next room over... she has short short white hair and is extremely impatient and rude! Do not recommend if you are looking for friendly customer service...

Ke
Review №19

These people went above and beyond to fix my sons truck GREAT SERVICE....

T
Review №20

The owner is always super helpful, pleasant and gets the job done correctly, the first time. The staff is excellent. The owner and his staff are honest and trustworthy. The facility is impeccable. They explain when there are unexpected delays or changes that are anticipated, and always keep you informed. I have been a customer for more than 20 years and I will keep returning for service here and you should too.

Ch
Review №21

I need my rear window reglued that said have to buy new windo this is a lie I did windo repairs for three years

Ja
Review №22

Always top-notch, professional service. Been a repeat customer for 20 years. Send all my friends and family to Affordable. The Owner runs this business better than any other I know of. Its very unfortunate to see ANY negative comments (if you can find them). Reading the owners professional responses you can clearly see the other side of the story-the full story. Unfortunately some people are unreasonably demanding and quick to criticize any business. We all know those people are never satisfied. Tensions are high in the midst of these unprecedented times. Running a successful business through the covid pandemic is truly an amazing accomplishment. Affordable Auto Glass hasnt skipped a beat.

do
Review №23

I had the misfortune of needing two windshields replace last week. Affordable Glass did a great job on both cars. The staff were super professional and friendly. I would recommend them for this work. Great job AAG team!

Ke
Review №24

Staff are always so friendly and helpful. I go for my annual inspections and have had a windshield replaced. All work is always done to a great standard.

Ro
Review №25

Excellent from start to finish customer service was outstanding,work was done professionally and on time highly recommend to anyone

Da
Review №26

Affordable Auto Glass provided great service. They worked directly with my insurance company to address payment for replacing my cracked windshield and timed the work to fit my schedule. They also offered a free loaner car that allowed me to go back and forth to work the day the work was completed. I highly recommend Affordable Auto Glass.I had the work done in January--about 3 months ago--and everything about my new windshield has been perfect.

St
Review №27

Great, knowledgeable staff, quick service and reasonable price. Recommend highly!

Mi
Review №28

Excellent service. Extremely polite and courteous staff! A+A+A+A+A+

El
Review №29

Really professional and nice staff . Gave a free spray bottle of glass cleaner. . Will definitely recommend this place for inspection and glass repairs .

Ma
Review №30

Friendly, prompt and efficient service.

Tr
Review №31

So quick and fast. Service people and woman at desk r so friendly. Always a pleasant experience.

Ma
Review №32

Beside the fact that we had to wait 40 minutes to get in and than wait outside in the cold for another 15 minutes I guess it was courteous. I would not go there if it was raining or below 0 temp.

Ol
Review №33

Excellent customer service. Replace the windshield and timely manner

Ja
Review №34

Always the perfect place to have auto inspection performed here. Very clean and trusting facility. Oh, the glass cleaner you get for free is the best!

Go
Review №35

They did my car inspection and gave me a free glass cleaner and a fancy plastic file envelope for my cars registration

Sa
Review №36

Highly recommend coming here for service. Whether it’s for an inspection or glass repair, you will not be let down. Everything is done in a timely manner and the staff and owner, Joe, is very nice and helpful. Will definitely be coming back again!

Am
Review №37

Went for an inspection sticker. Was able to walk-in and was a fast painless services.

Ar
Review №38

The woman at the front desk was rude so definitely didnt want to stay and see what the rest of my experience would be like. That was enough to take my business elsewhere

La
Review №39

The staff here is friendly and professional! Im happy!

Pa
Review №40

I had a very pleasant visit here. My day started off going to a my regular place to get my car inspected. I was told my regular place no longer does inspections and was referred here. Like with anybody, change is hard, but I decided to give it a chance and Im so glad I did.The staff was incredibly friendly even when they had a bunch of cars there before inspection as well. They got me in and out as fast as they could and it really wasnt that much time. I even got a little parting gift of window cleaner which honestly is one of the better window cleaners Ive ever had!Wish I could give more than five 🌟🌟🌟🌟🌟

Ne
Review №41

7/19/2017 Update: The owner Joe called me the next business day and asked me to send him pictures of exactly what was wrong. He was very courteous and wanted to make it right. He verified that the windshield did not fit correctly cosmetically, and that the black residue should not have passed his installers final inspection.He offered to replace my windshield with an original BMW branded Pilkington glass at his expense. I took it in for the replacement and was able to clearly see a difference between the old glass not fitting properly and this new BMW branded one. It was amazing to see that the owner responded quickly to the review I posted and wanted to resolve my issue immediately. I definitely had a positive overall experience and will be coming back as well as recommending this place to others. My original review I left was a 1 star review. Had Joe simply replaced the glass with another brand or attempted to replace with another Pilkington I would have changed my review to a 4 out of 5. However, because he went above and beyond by replacing my glass with an original BMW I am giving Affordable Auto Glass a 5 star review.A side not - the front desk people were very friendly throughout the whole process as well.Thank you Joe!Scheduled my 328i to have the windshield replaced. The original BMW windshield that I had said Pilkington under the BMW logo so that is the brand that I requested.After the install I noticed that the windshield did not look like it fit the same as the original windshield. I verified with another BMW 328i i saw in a parking lot later during the day. I posted pictures to show what I mean. Also there was a black residue that was left to dry on my hood that I had to clean up after.I was told that the glass is exactly the same as the original glass and the only difference would be that this does not have the BMW logo on it. I call BS. Look at the pictures and make your own call on who to trust.Overall I am very unsatisfied. I am also concerned that it could start leaking in the future.

Pe
Review №42

The owner of this location was very stubborn when hearing that his employees denied service to my elderly grandmother, that he backed them up and posted false rumors about what she said. By far the worst experience in customer service Ive ever come across. Would highly recommend staying as far away from this place as possible.

To
Review №43

Quick and professional work, curtious, love their work.

Ro
Review №44

Today I went there i really like this place I been going there for three years getting my car inspected everytime the staff is so plate and its always clean I tell everyone to go to them keep up the good work

Am
Review №45

I had a perfect experience with my cracked windshield. Tammie helped me with my insurance claim, I received a rental car, and the windshield was fixed within hours. Couldn’t have been easier. Highly recommend affordable auto glass!

Se
Review №46

My windshield for some reason cracks every year before I leave on vacation. My insurance company recommended Affordable Auto Glass. I got my new windshield installed and it got a stress crack in the bottom corner. I was able to bring the truck back in very quickly and was able to get the windshield replaced no hassle no questions asked. Was able to enjoy my vacation with peace of mind

ch
Review №47

I Was a tad concerned as I have an old,battered 1995 Orvis Grand Cherokee. They treated it like it was a new Lamborghini. And...They treated me like a family member. The lady at the desk is efficient, and very outgoing, friendly at the same time.I highly recommend this place.

Ma
Review №48

Professional and Customer oriented.

Al
Review №49

They did a great job replacing the windshield on my Audi. They were professional from start to finish. Id highly recommend them!

Ch
Review №50

Stopped in to get my yearly sticker which Ive done for at least 20 years with no problem. And never only waited 10 minutes but never a problem since I have nothing else that important.since they wouldnt let anyone inside a younger woman said I could wait outside on a metal fence or come back with a chair Wich I did only to be rudely turned away. Appernetly after preching about 2 sides of the story the owner never heard mine. Let me be clear. I NEVER USE INAPROPRIATE LANGUAGE.im guessing someone is trying to save there job.Disgusting. as a revered 40 plus year member of the ramapoque womens club I will be sure to share my story

Pe
Review №51

Its convenient got my inspection sticker but the old lady in charge has no personality real stuckface

zh
Review №52

Went here for inspection

AN
Review №53

Billy always give me great professional service. Glass service or state inspection for my car; affordable auto gets the job done with little to no wait time. Its great going into a place where you know youre going to be taken care of . Honest, trustworthy, professional. Thanks Billy.

Je
Review №54

Great customer service & a complete quality work all done in in a reasonably quick time.

Ci
Review №55

Stopped in to get an inspection sticker. Woman at the desk was on the phone with a customer. She was conducting business then proceeded to have a personal conversation. I waited about 5 minutes then she acknowledged me. I stated I wanted an inspection sticker. She asked for my Registration, my keys and $35.00. I handed her all 3. She made a copy of my registration and I took a seat in the waiting room. About 45 minutes went by and she came back to me and asked if I had another registration. The one I had given her was out dated and they could not do the inspection. I said yes, I must have accidently given you an old one. I said I will go out to the car and get it . I went out to the car which was parked right outside the door, got the registration and came back in and gave it to her. I was gone not even 2 minutes. As a matter of fact I was parked next to the car that was after me. The technician was waiting for me to finished getting my information from my glove box. He was unable to get into the car because my door was open. I apologized to him and he said he was in no hurry. I went back in and gave the woman the updated registration. I asked her if I had lost my place. She said yes. I said I wasnt even gone two minutes. That is not right. She shrugged her shoulders and said the person doing the inspections was taking the next car. And the kicker was the technician was the same one who was waiting for me to finish getting my updated registration. She then turned away and totally ignored me. There were 2 men standing near the desk having a conversation with her. If I had not already paid and waited close to an hour I would have left and gone else where. I would not recommend using this place of business for Inspection stickers.

Am
Review №56

I had a wonderful experience with a windshield replacement on a car less than a year old!!! Kate was knowledgeable, informative and easy to work with. They kept my car, gave me a loaner, and educated me regarding timing, calibrating the computer parts in the windshield and gave me a loaner car. I highly recommend Affordable Auto Glass and all of their employees, especially my technician, Drew, who did the installation. Thank you!

MI
Review №57

I have had my vehicles inspected and windshields changed at Affordable Auto Glass many times over the last 20 years. My experience is always a great one. This facility is always clean, the staff always pleasant and professional and my car is always done correctly. I would not trust my vehicles anywhere else. Thank you for the great service.

Pa
Review №58

Easy in and out short wait friendly staff.

Ro
Review №59

Replaced my windshield within 24 hours.Fast, Friendly, Fair prices.Included new wipers and can of glass cleaner. Very satisfied with the whole process.

An
Review №60

Really hard these days to find a business that does a professional job AND has great staff. Affordable did what they promised and more. Super communication, prompt service, and extra special attention to detail. An PLEASURE to do business there!

ge
Review №61

Excellent job. Knowledgeable staff. Front desk woman was very thorough and informative from scheduling the appointment to the care necessary when the vehicle was done. Extras included a full size of the best glass cleaner and they vac your car! Clean facility and my money and time was well spent. Highly recommed this company for your auto needs!

Ro
Review №62

My go-to for state inspections and glass repair/replacement. The professionalism and punctuality is unparalleled, and ease of mind, knowing that your vehicle is in good hands.I once made an appointment for windshield repair with a competitor that was closer to my home, even though I’ve been to AAG several times in the past. The competitor promised to take me next day, but when I came as scheduled (took a day off from work), they told me that they didn’t have the appropriate windshield in stock my my vehicle.Never had an issue with AAG. They’re always straight forward and keep to their word.Highly recommend.

Be
Review №63

I had the best experience with Affordable Auto glass for the replacement of my windshield. Beverlys attention to detail through the whole process was great and the glass professionals did a perfect job on my vehicle. Thanks to everyone there for everything.

Yu
Review №64

Very quick and easy. Called in the morning after my truck was broken into and they had the glass ready to go by the time I was able to get my truck to them, then it only took a few hours to have the glass out in and the professional attitude of everyone that I interfaces with was exceptional. Just fixing the glass can be done all over town but Affordable Glass made a bad day for me into a very much better one. Highly recommended.

Ja
Review №65

Great experience!!! Called day before and dropped on in morning. Took them less then two hours and done. They cleaned car and gave me free glass cleaner. Staff were nice and polite.

Ke
Review №66

I want to say my experience was absolutely awesome. They took care of me right away and took care of my insurance. I brought my car in yesterday June 20 2017 and got it back today. Your customer service is a perfect 10 and I was so pleased I am coming back on July 11th for my headlight restoration. I will highly recommend your company to family and friend. AWESOME JOB WELL DONE!!!!

ju
Review №67

I had a very good experience getting my new windshield done in my car. My insurance denied me at first for an original windshield, butTammy was able to get them to take care of it! in and out withing one day! Thanks everyone for their hard work!

Ja
Review №68

Fast and friendly what more could you ask for.

Da
Review №69

They called me to ask me if I was still coming in to replace my windshield and asked me to hurry, because people were lining up.I hurried there, from Springfield. They took my keys and asked me some questions. Upon confirming my make and model, she looked confused and asked me to wait while she checked on something.A couple minutes later she came back out of the garage and told me I wouldnt be able to have my window changed that day because earlier that morning the window came in with a crack in it.So why was I asked to hurry?So I made an appointment for the following morning. When I came in THAT morning, I again was told the window had come in cracked.NOW I was upset, and showing it. This is two days I came down for nothing!They asked me if I wanted to make an appointment the following day, that would have been a Friday, instead I opted to give them the weekend to get things straightened out and I made an appointment for the following Tuesday.Tuesday came and everything went fine, thankfully the window came out perfect and looks great.I thought that was very unprofessional behavior for ANY business, and for that reason I would not recommend them to anyone I know.A simple phone call is all it would have taken, but wait, they did call . . . to ask me to hurry!

En
Review №70

Excellent service. I own a small business and have a few appointments in the afternoon and they went out of their way to get it before noon. Thanks guys ☺

Ha
Review №71

They are not professional at all !!I called two days ago to take an appointment to replace my windshield, they told me you are all set just come on Friday drop off your car early morning and we will take care of that for you. I went on Friday morning as scheduled, The lady on the front desk she told me that there is no appointment scheduled for you today after she looking and looking finally she find my work order and she said I’m sorry we don’t have your windshield ready for today can we schedule this for Monday, so the waste my time and I wenr to work late because they are not professional !!!Finally don’t waste your time if you really care!!I just received a reply from affordable auto glass today regarding my review and whoever replayed just try to switch what happened and not honest because simply it’s not true !!!Now I am so happy not to deal with them !!Don’t trust that place at all !!!Not honest!

To
Review №72

Super friendly and professional staff. Love working with them and they take care of everything. Exceeds my expectations every time I go there.

To
Review №73

Nice glass change service. All time change glass on my sprinter. Highly recommended!!!!

Br
Review №74

Super fast and super friendly staff for my car inspection.

Ge
Review №75

We have around a dozen fleet vehicles and Affordable has been our go-to for windshields for many years. Always pleased with the results and they make it super convenient to use them by handling a lot of the insurance tasks directly.

Pe
Review №76

I take my car there for inspection every year. Great customer service and they are always quick with the inspection!

Th
Review №77

They do very good work here! Had a windshield replaced years ago and it was done very quickly!

Ja
Review №78

Just had them replace my windshield and inspect my car for the year. This is actually the 3rd time they replaced a windshield for me (my fault, not theirs). Always clean, honest, and professional. Thanks Joe and staff. Ill be back, hopefully not too soon though....

Jo
Review №79

Fast in and out for inspection sticker. Nice waiting room.

Ma
Review №80

Friendly service. Quick and thorough repair work. Super accommodating. Loaner cars are a huge plus. Would recommend.

Al
Review №81

Called for a quote was told $306 when the website gave a quote for $266. So Im confused where the $34 difference comes in.

Sh
Review №82

Fast friendly service. I had my husbands Toyota trucks front windshield replaced they are AAA certified and Liberty Mutual certified and then in the end they give you a great bottle of affordable auto glass glass cleaner the best cleaner you can get awesome stuff they will also inspect your car great place

Ph
Review №83

Quick easy kind and efficient.

DA
Review №84

Great service and you also get a loaner car.

Se
Review №85

I just stumbled across this place this morning, and they offered the best price in town, mobile auto glass repairs, and friendly service. A must if you are in Houston! Ask for Nina who was particularly nice!

Ai
Review №86

Such a great experience !! the process was so quick and easy. they gave me a loaner and the next morning i was able to pick up my car before work . i am very satisfied :) the lady at the counter was so friendly and personable

Th
Review №87

Great service here. Got an inspection sticker and a free can of window cleaner.

St
Review №88

Great place to go. Very friendly staff. Plus, I you get a can of windex to go along with it. Highly recommend going to this place.

Je
Review №89

Always quick friendly service, waiting area always clean.

Ma
Review №90

Got right in for my sticker. Very pleasant staff AND a free can of window cleaner! Ill be back!

Sh
Review №91

Had windshield replaced on Ford Escape Limited 2005, Actual work of Window replacement and urethane seal done really good, which is rated 2 stars due to this... now the details of work, and 6 hours to complete job, when they promised 3 hours, is why it is lacking the other star ratings.- Delivery of glass was delayed, so techs had to wait for supplier to get glass before finishing job, not their problem, so make sure they have glass onsite before making appointment.- Also they left the car a mess, no vacuum and cleaning... found old urethane seal cut in pieces all over floor and they wiped dash with a greasy armor all towel which fogged up the clear plastic on radio and such.... again... maybe rushed my job because they knew i was waiting.- Now here is the kicker, they broke my electric mirror... Had car for 14 years with never a problem with the electric mirror to adjust for high / low beam from behind at night... only after getting it back with some azz behind me with high beam i noticed. Connector broke on mirror where wire plugs into it.... probably from letting the weight of mirror hang like bananas from wire while doing work and it broke or mirror was dropped and it broke when having it off vehicle... again... my job was rushed due to timing of glass being on premises... I cant prove they did it, but i did take it back to let them know of this issue, and why would this be a problem now? They last touched the mirror taking it off to do the glass.Will i ever go back here to get window done on my other cars? NO, should of ran with my car after them telling me glass was not on site, even if driving my car out of garage with no windshield on Escape... LOLI have a new Benz also and if this happens to this car, it will go to the dealer for window replacement and to make sure a certified Benz mechanic and proper glass gets installed and job is not contracted out.- Another thing, they did not use factory OEM Carlite glass and put some other brand on vehicle... not a big deal.... again car is older so did not care about this but on newer car, definitely i would want OEM glass.- Had glass replaced on 1991 Mustang GT years ago by another person, and found years later place forgot some molding clips when getting car painted... still have this car today.lessens learned... do all the detail and easy work yourself... moldings, take mirror off yourself, then bring it into dealer or glass place for actual windshield replacement after confirming they have it on prem, not awaiting supply house to deliver.

Co
Review №92

Really great service from Beverly, Tammie, and Joe. They handled all of the paperwork with the insurance company, and provided service with a smile.

Ro
Review №93

Great place to get a fair state inspection done.

Ka
Review №94

Fast and nice

Ma
Review №95

I good place to get your inspection sticker

Ja
Review №96

Polite fast and efficient service i will do all my inspections here. Thank you

Al
Review №97

Known Joe and company for many years, they always do a fantastic job!

Mi
Review №98

Youre an idiot if you go here. These people had been passing our car inspection with no issues whatsoever for years. There was a problem with the alignment in one of our cars so the car was veering left and IT WAS STILL PASSED. So, we got the alignment fixed anyways because it was very annoying. This week the car goes into inspection and it fails because the alignment if off even though it is actually fixed and is hardly noticeable as compared to before. They also recently failed us because there was a small crack in the lightbulb cover of our 2011 mazda (give me a break, do you know my many POS I see driving around town that should not have passed inspection?) However if you love to waste time and money, I definitely recommend getting your car inspected here.

Ch
Review №99

Excellent service, been here several times with never a wait or issue.

Pe
Review №100

Prompt inspection, always accompanied by a can of glass cleaning spray.

Information
28 Photos
100 Comments
4.6 Rating
  • Address:806 Elm St, West Springfield, MA 01089, United States
  • Site:http://affordable-auto-glass.com/
  • Phone:+1 800-479-8354
Categories
  • Auto glass shop
  • Car inspection station
  • Glass repair service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5PM
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:7:30AM–5PM
  • Sunday:7:30AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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