My opinion as a customer, Nicole exceeded all my expectations. She was very professional, knowledgeable and courteous. She listened and understood all my needs. She kept me informed through all the process. As a former auto dealership Service Manager, Service Trainer (AHM Certified), and ASE Certified Consultant for over 15 years (in Puerto Rico) she is the only service advisor I have met that followed the Automotive Standards of Service. Please, tell her that this was a WOW service for me. A happy customer and a proud former Automotive Professional point of view. Thanks and see you soon

This was a rough experience. I put a deposit on a car I was interested in. When I considered my options I decided to wait for a new Leaf as it would be the better option for me. I was reassured my deposit would be returned to me. Two weeks later it hasn’t been. I went down to the dealership because my call wasn’t returned. Granted, I had called the night before however…. Apparently they didn’t have all the information they needed to return the money to me. I asked why no one had called, and they couldn’t give an answer. I felt like the manager hid behind the desk while a sales person I haven’t worked with before tried to sort out what happened and why my money wasn’t returned.Maybe this was a fluke, but I didn’t feel reassured when I went down and spoke with them and no longer feel comfortable doing business with them. I’ll be looking for a car elsewhere.

What a wonderful experience. We came here to purchase the new 2021 Nissan Sentra. From the moment we stepped foot on the lot we were greeted with kindness. The staff at Nissan dealership are knowledgeable, organized and very professional. Wendy and Richard brotha made this process amazingly easy. Thank you so much. I love my new vehicle!!!

Very professional and organized. I was in and out in less than 1 hour!

Best Customer Service. Wendy was absolutely great. If it was not for her I would have not purchase my new car. She is all about the customer. Cam in parts referred her so big thanks to him. Richard got me the lowest payment and explained everything in the financing area. So happy with my new car and how I was treated by Cam, Wendy, and Richard. Thank you.

Scheduled oil change change wiper blades check fog lights. 1 and 1/2 hours later I was told it would fail inspection because the fog lights didnt work. I said I know thats why I asked you to fix the fog lights. They said they couldnt because they didnt have the bulbs and it would take a half an hour to get them. I think a few chimps could run that place better and they work for bananas

Incredible customer service and very friendly. Thank you for all your help I really appreciate it. Brandon Bellavista youre the man!!

Adam and his staff at Balise Nissan are fantastic. They went above and beyond for me and everything was perfect. Thank you Adam for your help and speedy service!

Arrived for a routine oil change and tire rotation. the service was speedy, discussed with me and my car was disinfected after service. nice job!

Absolutely love these guys, I’m starting to learn all of their names but with Gabby being my tech expert? Amazing personality and overall super friendly. Adam? Every time I walk in he remembers me and greets me. Love the personal greetings from these guys :)

Ron was a great help. Had our warranty pulled up with no hassles about coverage. Work was done thoroughly and car sounds normal again! Entire staff was friendly

Adam is so kind. So pleasant to work with.

I came into your service area minutes before closing asking to have battery changed explaining to them I couldnt shut my vehicle off cuz then it wont start back up. The manager okayed for service to be done. I am so grateful for such short notice.

My complaint is with Balise Ready credit who sold me my 2013 Nissan Altima and when I took it for my first oil change I was told the car should have never been sold with the recalls and axial leak. I contacted the manager at ready credit who is unwilling to take any responsibility other than offering a free alignment. They are liars compared to what I was told at Balise Nissan. I will be taking my experience directly to the better business bureau.

Nicole was fantastic, she went over everything that was scheduled and then reviewed what was done when my car was returned.

Excellent service and great people to work with. Cleanest place in town.☺ thank you.

I really appreciated Wendy as a sales rep. She listened to exactly what I was looking for. My expierence was not 100% perfect, there was rough patches, but Wendy never gave up on me. I was frustrated with not getting a vehicle I was promised, but it had issues that they were unaware of, and refused to sell me a vehicle that was not to their standards. Respectable absolutely! I ended up getting a really great deal on a vehicle I am absolutely in love with! Thank you Balise Nissan!

Fast service. Courteous, friendly, respectful. A+++++++++×

Adam Dziewit was amazing from welcoming to delivery of my car after all services was performed. He kept me informed throughout the day and made good in all his promises. I highly recommend Balise Nissan for all your service needs.

Gilberto was great to work with. His friendly, enthusiastic demeanor was fun to be around during what can be a stressful time. He knew the car inside and out, and went out of his way to get us exactly what we wanted. If he didnt know the answer to something he found out and followed up. Would recommend Gilberto to anyone!

Gilberto was very knowledgeable, helpful, and a pleasure to do business with! Best car buying experience yet!

In our prior experience 6 years ago ...we did not care for the salesman in WS at the Nissan dealership (cant remember if it was a Balise then or not) and actually we bought our rogue in Chicopee at Curry Nissan. Six years later I was ready to buy again. We checked out Balise Nissan and Wendy was our salesperson ..we liked her very much. We told her we were checking out many different types of SUVs and that if we did decide to get a Nissan we would come back to talk with her. We did end up returning about 3 weeks later when we were ready. We would highly recommend Wendy...no pressure ..... comfortable to work with and just an all around good experience.

Been taking the wife’s Rogue here and have been satisfied thus far with the service and timeliness.Showroom jams during the day with “my humps” by the black eyed peas. 10/10

Wendy,was are sales person. She was very helpful and not pushy like most car salesmen. I would recomend her to everyone.

I went for oil change and state inspection. Both completed in timely customer Friendly way. I have utilized Nissan for 1997. I plan to continue to do so.

Very satisfied,people friendly and polite happy with service

I purchased a one year old Ram 1500 Classic last year (2020) at the start of the Covid lockdowns. The price was what I wanted to pay and my salesperson Wendy was the absolute best.The buying experience was hassle-free and I felt I was treated with respect. The service team is great, and the whole place was clean and my vehicle was sanitized before returned to me.If you are in the market for good pre-owned vehicle, and you dont want the four square and let me ask my manager run around, go see Wendy.

I love the customer service. They answered all my questions and I don’t have to wait long for my car. Quick and easy

Went in to get an oil change. I just recently bought my Nissan Rogue and somehow missed that I had free oil changes for the next 3 years! Ryan was great and told me “Christmas is coming early this year!” I’ve always had great service when coming to the dealership. Everyone is always on top of their game and very friendly!Thanks all!-Casey Corbin

Ray my sales guy was absolutely amazing. He made the experience easy, exciting, and he was very efficient. Valise Nissan in west Springfield has had my vote for years and people like Ray are why I continue to go back ! Thank you !

Met with Adam. Very knowledgeable. After my service was completed Adam explained to me what I might need in the future. While waiting in the showroom I found it to be very clean.

Timely, efficient, courteous service while receiving routine vehicle maintenance

Work performed experience .Thank you!

All the employees were friendly they made sure to have on masks & everyone was socially distance they let you know how long for the service would take they offered light refreshments and everything was clean & neat. I usually deal with Ryan and hes always professional and courtesy

My sales representative Wendy was absolutely fantastic! A++ customer service. Thank you so much for getting me into my new car!

Gilberto was really great with my daughter when she was nervous looking for a rogue.

Ryan was informative and told me the information I needed over the phone. Also, I received my car the very next day so that is a plus. However, the pricing for the work was absolutely ridiculous. Especially for a problem that should be apart of a Nissan Service Campaign. The amount of complaints for this particular problem on this particular model and year should warrant a recall of some sort.

I enjoyed the people there and they were very helpful and even told me about the computer in the car had to be updated will get that done tomorrow,great people!

Kudos to Adam for his professionalism and courtesy, his attention to details andhis follow-up were second to none. All in all my service visit was a great experience.

I called to make an appointment for my first maintenance. I got an appointment for the next day. I brought the car the night before the appointment. I spoke to Ryan the next morning. He call, he was very professional, and pleasant. He asked about a problem I was having with the driver side front carpet gets wet whenever it rains. We spoke a couple of times that day and we decided that the car should stay overnight, they would again attempt to find how the water was getting in.Well I took the car home with its first maintenance complete but we are still undiagnosed for the leak. A very good experience all around. Ryan did a great job communicating throughout.Thank You,Susan Lusignan

Wendy, Richard and everyone else there went above and beyond to ensure I had what I needed. A wonderful experience.

We were very surprized. Pleasant suprized. I would recommend Balise Nissan. Ill be back!

Great customer service! If you are considering a lease, the service portion is worth it in my opinion. Adam runs a tight ship.

I have nothing but positive things to say about Gabby who assisted me this past Monday. She was friendly, helpful and went above and beyond to assist me.

Bought a car from Wendy C. Great experience. She made buying easy and fun.

I have been servicing my Nissan vehicles here since 2003. Best automotive service department in the region.

The heat wasnt working so I scheduled an appointment. They diagnosed the problem quickly and called to tell me. They are extremely professional. This is the only place Im ever bringing my car!!!

Absolutely nothing but great things to say about Balise Nissan in West Springfield! They are great. I bought my car new from them 2.5 years ago and have had all my servicing done through them and couldn’t be happier. They just recently had to replace my wheel bearing which was still under warranty and they replaced it timely with no issues or charges. I also just had an issue with my car making a noise so I brought it in and turns out I needed a strut replaced. This was only covered under warranty until 36k miles and I’m at about 42,500. They replaced this part for me the same day as they inspected the car for the issue. And they said since I was just over the 36k mile warranty and still within 3 years they’d submit the repair as a good will through Nissan so I didn’t have to pay a penny. On the receipt it said how much it would have normally cost with parts and labor and I would have been looking at about $500. I’ve never been more impressed by customer service at a dealership. Everyone is super nice and very helpful. Very pleased!! Would highly recommend to anyone looking to buy a Nissan or have service done to a Nissan!

Rating it high because Gabrielle is wonderful. Customer service is amazing, ESPECIALLY in the service department. anytime i walk in i always see a smile on their faces. Great staff for sure! Shout out to Gabby for being as amazing as she is :)

Gaby was great checking me in and following up on my service.

Very professional very helpful will always bring my car here

It was the longest hour of my life waiting for my vehicle to get serviced. One women would not got off her phone and everyone in the waiting room had to listen to her, private conversation. I mentioned it to three different employees and they laughed it off. One salesman did turn up the music to help drown out the womens volume. I asked the service manager to STOP allowing cell phone conversations in the waiting room. He said he would mention it to the higher ups. Every table around the waiting room was use to try to get as far away as possible. If the dealership had a rule about the use of phones I would have said something to her, since no one employed by the dealership wanted to say something.

Belize Nissan of West Springfield was absolutely awesome !!!!I would highly recommend them for anyone looking for a new or used vehicle!!!!!My sales person Wendy was extremely helpful and catered to the needs of my finances!!! Great service and very family oriented Company !!!! Everything was fabulous from beginning to end and I hope in the next 10 years I can go back and purchase another vehicle !!!!! I have previously bought my two prior vehicles there and hope to do so Again!!!!

Brought my car in for routine oil change and to check out a sound I was hearing from the transmission. Oil change was great, but they had trouble with a misthreaded lug nut on the front tire. The last place that touched that tire was Balise Ford in Wilbraham and it was to fix another lug they had misthreaded. The guys at Balise Nissan were able to get the Ford location to cover the repair, so that was nice. They could not hear the transmission sound I was talking about. I even took the service manager for a ride and the sound was gone. Magical oil change I guess? Either that or the oil changes I’ve been getting from Balise Ford are just as successful as the repeated lug nut misthreading.

Everything was good

Wonderful experience. Sales person Wendy was extremely helpful and polite. Will definitely buy from there again.

I had a fantabulous experience with wendy . She was so informative, patient and sweet. I really had a smooth buying experience with Balise. Thank you Wendy

I went in for an oil change, tire rotation and inspection. It was the state that prevented me from getting my inspection. They apologized and were very professional.

Great customer service

Running board installation. Adam the service manager was very professional and friendly. Great service.

Fantastic team, Wendy truly went above and beyond. Knowledgeable and friendly. Rich was also a pleasure to work with. Peter and Viet were great as well. Overall extremely satisfied with this truck buying experience. Would definitely recommend.

I had a horrible experience my last visit! I went to get my alarm fixed and they ruined it completely!

I would like for people to know that I bought a car from Belize in West Springfield Riverdale drive and there were very polite and very professional I still havent had an issue to bring the car to get it service yet well see how they handle that but so far thumbs up

Had a oil change done tire rotation and fluid fill up today. I would have to say this place is great. They had a nice waiting room with hot coffee and other hot beverages. The customer service was fantastic. We were in and out. Excellent service keep up the good work!

Mechanic took the time out today to replace a hub cap that was stolen off my vehicle today. Just great customer service!

Great experience and awesome staff makes it an unforgettable experience

Balise is an amazing company, they are not afraid to break things down. Everyone is respectful and get to the point. They also helped me get a car that fits my budget. Thank you. I appreciate the team you have at balise nissan

Good customer service. Extremely rare these days

I worked with Alex in service and he was wonderful. Very helpful, respectful and polite. He worked hard to make sure I was happy.

Great experience. My sales person Josh Hoar was awesome, not pushy at all. Helped me every step of the way.

Josh was great “ extremely helpful. Great salesman.Not pushy, went above and beyond to meet my expectations. Walked out very pleased.

Brought my car in for regular maintenance. They were quick with their service even with the addition of replacing my brake pads.

It started out bad.. but ended up better than I expected. It was pretty easy and quick once we got started. They sales person helped out and got me the numbers I was looking for. So pretty pleased. And I love my new suv.

Im very Happy with how the purchase of my new rogue went. Mike and the team were very helpful. We have been a customer for a long time and will continue to not go anywhere else. Ed

Michael is amazing! He got me the best deal and an amazing vehicle. I recommend Balise Nissan to anyone looking for a new or used vehicle. Amazing customer service, I wont go anywhere else!!

They are all polite, get down to the point. Very understanding. They dont have an issue breaking things down. Since having balise they are quick to fix any issue with my vehicle. Thank you.

Thank you Michael and the sales team at Balise for helping me get into my new 2019 Rogue! This is my third straight vehicle purchased from Balise and Ive been treated great each time. Thanks again!

Scheduled my oil change and tire rotation. There was a recall on the backup camera and the service Representative asked if I wanted them to take care if it too. It didnt take too much longer and was Happy I wouldnt have to make a separate appointment. I am on my 4th Nissan and its very convenient to schedule my service online. The emailed reminders and updates are a plus and its very easy to cancel or change your appointment online.

I had an excellent experience with Rei . He was so informative and patient . I really had a great buying experience with Balise. Thank you .

The best dealer in new England employees are good they new all the questions and help people in all you need

Wendy is amazing. She talked to me about everything I needed and also was so polite and helpful. I was able to take my time to really make sure that every detail was perfect. These last few days was nerve racking, excited, anxious, but one of the BEST experiences ever. I want to thank you again for everything you have helped me with. It has honestly been a honor coming to Nissan.

I love it here.. service is great

We had such a great experience. Wendy answered all of our questions and made sure everything was perfect. Richard was very patient and efficient in doing all the paper work. All in all, we are super happy with our decision to buy a Nissan

Went to Balise Nissan on 6/20/2020 @10:45am. My wife wanted to trade in her 2016 Rogue and buy or lease a new one. We decided to come back her because we have purchased/leased 5 vehicles from this location since 2013 (It was Gary Rome Nissan back then).NO ONE greeted us at all when we went inside. The was one salesman at his desk playing on his phone. 2 other sales people were with customers but they could have acknowledged us and told us someone would be with us...but we didnt even get that.We walked around the showroom for about 25 mins and still no one approached us. It was as if we were ghosts.We left and we were treated MUCH better at Lia Nissan in Enfield and we actually bought from them!!Balise was such a disappointment!

I wish I could write a positive review, but on my last visit to be serviced at this location, your 20-year-old employee Nate-something, got into his white car with the racer stripes and tailgated me to within an inch of my bumper for about 10 miles until I was able to pull over safely. What a sad and scary experience. I will not be coming back with technicians like this working here.

Christian and Kevin are the most helpful and genuine people in this establishment. Kevin sold me my first car 3 years ago and still remembers me, great service. Christian was wonderful at explaining all the details of buying my lease out and made me feel comfortable unlike most car salesmen, highly recommend working with either of these men.

We just purchased a 2019 Nissan Rogue and had a great experience at Balise! We HIGHLY recommend Wendy Charbonneau as a salesperson. She seemed to really care about finding the right car for us and took time to make sure all of our questions were answered. The financing specialist was friendly and knowledgeable as well. It was the most stress-free experience weve had buying a car!

Horrible customer service I understand theyre trying to make money but they can at least get back to you if they dont want to help you

Greeted nicely by Gabby. She was very pleasant and easy to work with. We had a question and she was quick to find out an answer and adjust the work order.

Initially the buying process was great, was told the warranty and servicing could be done at a Balise dealership near me. Was informed that the local Balise Chevy dealership would provide free car washes for next two years as part of my used car purchase in addition to covering any servicing that was part of the warranty or extended warranty.There were a few lights on the dash that I made a deal contingent upon those being fixed we would make the purchase and did so at the end of June 2020. Fast forward to today where I brought in the car to get the same air bag light that was supposedly fixed to my local Balise dealership. To my amazement Balise of West Springfield informed my service rep that they wouldn’t cover the cost and that I would have to travel 1 hour and 40 mins if I want them to cover it. I called this location personally and was on hold over 25 mins collectively and was supposedly put on hold 2x by the sales manager only for the manager to hang up on me both times.I was told that his location was on the phone with the dealership and when I asked who specifically they were on the phone with, surprise surprise I was hung up on again. I called the sales manager directly again and it went to voicemail. I explained the situation and informed the vm that I had been at the local dealership for an extended period of time and to please call me back to assist in some sort of resolution—— to which I never received a call back.Several hours later I called the West Springfield dealership again asking to speak with the GM, who I was informed was unavailable, I asked to be transferred to his vm and the sales manager simply left me in a general queue with no assistance.I am simply at a loss of words for how unprofessional and unwilling the sales manager was at the Nissan West Springfield location, never an explanation given or what they could do to help or even I’m sorry for your experience! They promised me all my warranties and services could be transferred to a specific local dealership which was not the case even though I had paperwork from them.Folks be careful with this dealership!!! Zero willingness, unprofessional, lack of any follow up whatsoever.Balise of West Springfield GM- I’d love to talk to you on the phone, my contact number can be located on your system, I purchased a 2011 Chevy Malibu June 2020.UPDATE: Since my posting I received a reply from the Owner indicating the GM would be reaching out to me shortly... GM NEVER REACHED OUT TO ME AND THAT WAS OVER A WEEK AGO.

Michael R was fantastic to deal with. No pressure and very helpful.I’ve always had great sales people at Balise over the years.LOVE my new car!!

Once again this service is professional, done on time, clean and courteous.

On my experience I think that four (4) days to close a deal is way too long. I arrived to the dealer on Friday and wasn’t up to Monday that I could drive my car home. It took almost an hour with the financial person to sign and review everything. I understand the problems happens and in my case was with the number on the computer. Having all personal available to close a deal will be great. This is my third (3) car that I bought in the same dealer and I definitely will want to come back to do more business quickly and easier and we all happy.

The service occurred in a timely manner and the personnel were very knowledgeable. They answered all my questions.

The staff was great and our salesperson Wendy was wonderful to work with. She was very thoughtful about what would work for us and only strived to make sure our experience was the best that it could. We love our new Pathfinder. Thank you Balise Nissan!

Great experience.

Ryan was really professional and helpful

The dealer was awesome couldnt ask for anything better I would love to continue with beliefs and I shall continue with Balise Nissan

Stopped by to look at a potential option for when I turn in my current vehicle lease. My salesman, Christian, was fantastic. Zero pressure when making a decision and went the extra mile to find a vehicle that fit what I wanted. Excellent customer service.

Wendy was so amazing and helpful! She went above and beyond to get me in an amazing new car. I am so happy with my car and my experience working with Wendy and everyone I encountered at Blaise Nissan!