I was pleasantly surprised at the level of professionalism from ADT. This was my first experience with this company. As a small business owner, it is very important to me to feel safe and protect my business. Sales Representative, Susan Mistalski was helpful and efficient. Installation and upgrades (to an existing system) were done on time and provided professionally. John asked the necessary questions to make sure I had the services and amenities I needed. He walked me through the system to ensure I was comfortable. I look forward to a good working relationship with ADT moving forward.

If I was able to post zero stars if I could. We called for service two weeks ago, stated it was time sensitive. ADT assured us it wouldn’t be an issue. Here we are the day of installation our window was 9-12 (it’s now 2pm) and no tech. Husband called apparently the tech called out. ADT solution was to cancel the installation. When my husband called the manager said he’d get someone out to us TODAY only to get an email stating installation won’t be happening for an additional two weeks out. Poor customer service, horrible experience. We will be going to a different company. Buyers beware, if you have plenty of time, I suppose this will work for you however folks that have to work, that have tight schedules good luck!

Rob Figuero finished the job of another technician. I was very impressed in Robs knowledge, professionalism, and attention to detail. He made me feel that my service call was a priority. Thank you so much for getting things back on track!

This is not Wayne Fitch it is his wife Sandra Fitch. I am very upset with the way that the people at ADT treated me with my numerous problems with my security system. When I got the system a year ago the technician that came was not doing a good job. He left all the cables that ran in the house with bare wires showing. I had to cover them with electrical tape. When he also put the sensors on the windows in the middle of the night they fell off and they alarm system woke us up. This happened a few times and they finally sent a technician to fix it. He put the velcro tape back on the sensors and they still did not stay on the windows. I called again and another technician was sent to fix it and he ended up putting caulk and and electrical tape to hold them on. Now the cameras all went off line when our internet went off line. I called and they sent a technician to fix it and he told be that one of my cameras was not working. He would order me a new one. I did not do that and I had to call again to get the camera replaced. They told me that a technician would come out to my home on 2/18. I waited from 12-5 and no one showed up. I called again and they said the person on the telephone did not make an appointment. They said they could have a technician come out on Saturday, 2/20. That technician did come and was very nice. He did the job well and was very good. I had also asked to talk to a manager and they said someone would call me on 2/19. I never got the call. This experience was not very good. The only reason I went to ADT because they were one rated well. I am know going to have the system removed but they also tell me I have to pay $2300 dollars to end my contract. I sincerely dont think I should have to be paying for something that is not working. Right now my cameras are not recording any movements. I hate to have to call. But I will be calling the manager to speak to him. I hope this helps everyone to decide on the right security system.

Signed a three year contract. We did not want any maintenance with the camera system. We also got security for the business. The salesman still checked off the maintenance without permission and we have been over charged for three years now. We have signed paperwork many times including email etc. Many many phone calls up to last week even. Told over and over they will take care of us. How long do we wait? contract is up on the security in July. We will find another company simple. They keep threatening us. Telling us we are forced to pay the maintenance plan when we have done everything to cancel it. Its only $150 per service call if they need to come out for the camera. They have not been out once the new camera were installed and working. Only one camera that did not work right from day one. That is a warranty issue. No Charge there. Stay away from this company. I have held out on a remark on it. But, coming up on three years and still being screwed and getting cancelation emails every month. I am done. Stole our money. F them I have all the documentation.....

I feel secure because my equip is in working order.

We had a very positive experience from start to finish. Our initial consultation with Tony was very informative. He was helpful in sharing information to help us determine what we wanted from out in home and exterior security system. Our installation was lengthy (given the responsive thoroughness of the installers), but very professional. The installer and his trainee, again, shared information, allowing me to add on additional measures without being pushy.

Josh was wonderful and was very informative on all ADT services. His customer service skills were exceptional. Hes a great asset to ADT Security Services. His extensive knowledge of the products, his willingness to work with our needs, his friendly attitude and professionalism helped us chose the right package for our home!

Recently had ADT come survey my new property and Josh was incredibly informative and was able to clarify anything I needed further explanation with. Very excited to get my new system put in with all the great features. A few friends recommended them to me and I’m happy with the customer service and affordability for the high quality product!

I have had two accounts with ADT -- both for five years and have found them to be extremely reliable and helpful if there were any issues. My representative, Susan Mistalski, is always available for any questions or concerns and is prompt in making any changes that are necessary. I highly recommend this company.

I rated it one star because I feel everyone should have the ability to protect their home despite up credit score can I get a amen

Riva & Helen demonstrated a superior level of competence, expertise, and congeniality in helping me decide which was the perfect ADT System for my dwelling. I would and will highly recommend them and ADT at every appropriate opportunity.

My wife and i have ADT in our home and we love the app. lots of features and good to see whats going on at a glance when we are away from home.

Excellent service. Girlfriend now feels much safer being at home alone

Josh was very knowledgeable about all ADT equipment .He was very easy to work with and we were happy to purchase the packages.

Horrible. The system kept beeping even when it was turned off, and then we got robe calls from ADT saying that our system was beeping. And have a good day. It took multiple calls with rude people to even schedule a disconnect. Plus, ADT is much more expensive than comparable systems.

( 11/8/17) If i can give them no stars i would, i had cameras put in an Apirl 2017 an they never seem to work. Already had it seen by a tech. Still dont work. When you call there never a tech available. Thanks for a system that is not worth it theres always a problem. Will I recommend ADT NOOO youre better off getting your own security system.. Once Contract is up Im done.

Just got my adt home security package & couldn’t be happier. Great, knowledgeable customer service catered to my specific needs.

Joshua was wonderful to work with. Quick, efficient & pleasent.

Terrible practices and customer services. House received a burglary alarm and they did not dispatch police. The manager argued with me and then told me they were going to charge me $1,100 to cancel services even though they were the ones that messed up. NEVER DO BUSINESS WITH ADT!

Josh was great