I would never recommend this furniture store to anyone. I thought this was a quality furniture store, boy was I wrong. The furniture was delivered “white glove service”. The guys that delivered it should have worn gloves period. They were touching my brand new WHITE couch with dirty hands. I had to ask them to wash their hands. The paper towels they used to dry were covered in dirt which tells me they didn’t wash well. Then when they went to bring in the 2 chairs both were broken. Looked like they were dropped. When I called to tell them they told me it would take 8 weeks to be redelivered on top of the already 12 weeks I had waited for my furniture. There customer service is absolutely horrible. They just don’t care. I was told I would get my delivery charge reimbursed, but that never happened. I wish I would have read the reviews before hand. I would have made a different choice.

The worst experience we got was this time.We order the dresser and night stands and the sales person told it will be smooth finish in white just so it matches our other furniture but it came in textured white which we never approved at first place. Than when we returned no one cared to call us and look into the matter. We went after 10 days of waiting to see where is the issue so the lady said it won’t come in smooth finish it is what is it. You can take it or not. We are having no choice than accepting the order very bad experience

I would give the store negative stars if I could. The customer service was horrendous. I placed an order and was given a far out estimate for delivery. I then went back and purchased other furniture. I was told that both pieces of furniture would be available for delivery in little over a month. When I called to schedule delivery I was told that the furniture wouldnt be available for a month. I was also told the order wasnt cancelable notwithstanding the receipt indicating that all non-customized orders could be cancelled any time prior to delivery. The store uses bait and switch tactics.

This is a condemnation of Bassett quality not if their retail store. The store furniture can look nice but Be careful. Ordered lots of upholstery here and everything had to be sent back. Sofa, chaise and two chairs. Will be months before I get it back and have to keep my fingers crossed that it will be of a high quality. Meanwhile have to live without furniture. Also communication is horrible.

Not one to write a review but I had to communicate to the general public and any Bassett senior management of our experience at this location. Visited to order Roman shades and Laurie and the GM Micheal helped my husband and I. After spending close to an hour selecting a light material where light would filter Michael verbally quoted us 1,600 plus 250-300 for measuring and install of 3 windows. We went to grab lunch and returned an hour later for them to then tell us the Roman shades needed a liner which then would not be as light filtering as we wanted. We left and were disappointed. Days later we decided they would still work for us. We called and Laurie & Michael tell us it’s 2,200 plus measuring and install. They both wasted our time and drained our patience. Total 360 degree disappointing and frustrating experience.

Nice selections!

Came in looking for table lamps for my living room end tables (purchased from Bassett). The sales lady completely turned me away suggesting I go to Ikea for “good cheap lighting.” Well, then...This is why I recently bought my dinning and living room from Ethan Allen.

If I could give this place negative a million stars I would. When you spend close to $10,000 on furniture you expect to get pristine customer service. This was far from the case for me. The service was horrendous. This company will preach to you about how amazing their products and services are but when it comes down to executing, they have no idea how to. They can pick up the phone and make endless calls to collect balances on your account but when it comes to following up on your order, making sure you are happy with the product and offering true customer service, they have no time for you. Sad to say, you get better service at Bob’s Discount Furniture than you do here. Premium prices should come with premium service. And don’t bother trying to get through to a manager, they are never available and will always claim they can’t do anything for you. Don’t say I didn’t warn you.

This review is solely based on my experience in the store.This place is absolutely wonderful. Not only was our sales consultant beyond helpful, she was patient and very accommodating considering we spent two plus hours in the store.We were able to find furniture for our dining room, living room and bedroom as well as accent pieces and cant wait to have them delivered.

My wife was browsing in store when approached by a designer. After speaking to the designer, she booked an in home design consultation appointment on the upcoming weekend (back in September). We waited on that specific Sunday for the designer to show up at the house... but she never did. She never called to cancel, apologize, reschedule, or follow up! NOTHING. Highly, highly unprofessional behavior. We will not return to the Garden City location.

The store is very nice for those that are into rustic, restoration hardware look. The space is expansive, the vignettes are very nice and the furniture looks quality and not flimsy. Its not my favorite style as I am more into art deco / glammy luxe design, but for those that love RH, youll find some great finds here at a lesser price and perhaps even better quality. The location is convenient as theres ample parking. The salespeople are nice and ask you right away if you need any help. Pleasant store to go to.

I would give negative stars if possible. I spent $6k on a dinning room table which arrived slightly damaged. Over the last 2-3 months they have been unable to rectify the issue. They tell you that the service is contracted to a third party company and you have to deal with them. They take no ownership of their product or service. Do not buy anything from them.

Beautiful furniture but very expensive. Love the Bench Made line especially. This store location is nice because the sales people help you if you want help but also let you just look around and not stalk you like in other major furniture stores like Raymore and Flanagan.

Nice items and helpful staff.

Personable service ok prices, but for a product over two thousand dollars there shouldnt be a delivery charge

The store offers a very good collection of home furnishing. Their designs are exquisite, and they provide designers on site to help customers shop, but Bassett prices are too high for my badget.

Went from Brooklyn on the LIRR just to get to Bassett and a couple other furniture stores in LI. My husband had called the store on Saturday and spoke with Sharon to let her know I would be there on Monday. Although their sale ended on Sunday she said they would honor the sale price if we left a deposit (refundable), which we did. Monday was Sharons day off. She nevertheless met me at the store a few minutes after I arrived and spent appx 2 hrs with me helping me shop and making suggestions. It was like meeting up with an old friend. She was so attentive, kind, and helpful. When I got back home, I realized that the table I purchased was just a little large for my space. I sent Sharon a text and she said she would order the smaller size instead. Currently she is working on that and will get back to us with adjusted invoice. So far, I like the experience with Bassett, particularly Sharon. I give 5 stars for her service so far, and 4 stars for Bassett itself. I think their choices are somewhat limited and the prices a bit high. Will update this review after I receive the dining table and chairs. If you go to Bassett, definitely seek out Sharon. She was just terrific. Will let you know how things turn out. TTYL

The selection is a bit Limited but they allow you to do customization for your Fabrics for most of their furniture

2 Wenesdays ago I guess it was Jan16th 7:30 PM...That is my only time off with my kids; I am off every Wenesday...after I picked them up from school...theyll have a quick meal and then we hit the road. Swimming is my first stop, then we will go to a store. That day I decided to the Bassett HGTB,(BEING THAT I WATCH This channel religiously everytime that Im off) fixer uppers, buying and selling, house hunters to name a few.I was very disappointed...maybe they use the Sign HGTV for publicity purposes...I did not feel very welcome there or maybe they did not expect any minorities visiting because of their high pricetag...I went there with my 2 daughters The manager there was so mean, he gave my daughters that evilLook after they sat on a recliner...I wondered if I was not around what he could have said or done to my kids...I was so ready for him to say something. I f you dont want anyone to seat on the chairs, bed, couches and furniture before they buy them you are in the wrong profession.!Customers Service is what really sells at any store not the product!Well I guess...had more use for my money...so I bought a mattress set and a bed frame for altogether for almost 4 Gs.I am really sorry for stupidity!

Beautiful furnishing, great service, but very expensive.

Had a very bad experience with the gentleman that handled a problem that I had . I was not served properly for my requset from the furniture company .I purchased dinning furniture that I was happy with it., although had some issues that need it their attention .Some of the issues were streched leather on 2 chairs, loose armchair screws and missing gliders.The repair person took care of fastening the screwes but did not install the proper gliders .I went back to the store anf complined . The person that handled the compaint called someone else and he instructed me that he was going to order the proper gliders for the furniture . Waited about 3 months for someone to call to pick up the ordered gliders but never got a call . Yesterday I went to the store and withone different from the persons that took care of me then . He was not very helpfull and all he did make excuses for what I had been promissed . VERY DISSATISFIED WITH HIM .WOULD LIKE TO HEAR FROM SOME HIGHER THA THE PERSON THAT TOOK CARE OF ME .

Quality furniture & great salespeople but a little pricey

Excellant bought a sofa

See france and son instead

Helpful staff

Nice location.