Emailed a sign for a baby shower to he printed. Adam was amazing. Had to make some corrections and he helped me immensely. He was polite and worked with me until the sign was perfect.Very thankful for his help!

Always a great place to get the job done!!!

Clean organized location. Staff is upbeat and cheerful. Was offered help in the aisle. Great experience.

I got a cartoon picture blown up and put on a foam board and it came out great! They did it super fast and it was an awesome price thanks again to Britney at Staples!

Went to get SodaStream CO2 refills.Brought in the empty tubes for exchange.Front desk told me there were no refills in stock behind the desk.I asked if I could get one from the shelf.Assistant said the ones out on the shelf were a different design to the refill ones so I couldnt have one of them as a refill.He then said I could buy one off the shelf for $30. Thanks for nothing!

WAS RUSHED AT THE REGISTER ASKED FOR MY REWARD POINT SHE IGNORED WONT BE GOING HERE AGAIN

The staff is incredibly friendly and helpful! 10/10 the best staples I’ve been in.

Katie in the printing department is a rock star!! Always friendly! Love herrrr!!!!

The associate who helped us, Charles Sterling was excellent. He was very informed and helpful, and we were able to get exactly what we needed. It was a larger purchase than usual, we left feeling confident that we had chosen the best product for our needs and indeed it turns out we did. Thank you!

Staff is Awesome! very helpful! special shout out to Terry of the phone repair department - theyre the best!!! Will definitely keep coming back! Thank you so much again! :)

Good sales going on now. Store stocked. Prices in line with Amazon and Walmart for the most part. Could not find anyone on the floor to answer a question I had about a price. Had to wait at the cash register. Also was looking for a specific envelope with a Velcro closure. Still dont have it. Always try local before going to online.

Great self serve copy center. Everything including getting your receipt is all done on the same machine. Very good customer service.

I came to Staples to send a package through their UPS service. They have advertised online and on the front of the building that they *Ship 7 Days a Week*. While they MAY ship 7 days a week they do not pick up 7 days a week. That is incredibly deceiving. They only pick up Monday through Friday before Im assuming 5pm. NO WHERE in their signage does it say that nor on their website. I had a very important letter that needed to be sent as soon as possible and the clerk informed me that it would not go out until Monday. I understand I showed up around 7pm on a Friday but I thought with *shipping 7 Days a week* written everywhere that it would make it out the following day. No! So I chose to go to Staples because of the 7 day shipping versus traveling much farther to mail my letter but instead had to drive farther and spend 3 times as much at FedEx. Thank you for the disappointing service. I will not be mailing anything of importance through your company. No wonder your company is on its way out.

Awesome staff and great place to get anything office or usually computer related fixes. THEY FIX IPHONES FOR BEST PRICE AROUND AND BEST REPAIRS AS WELL!!!

Sunday, Aug. 4th, 2019-I am sorry I didn’t get the manager’s name, (I believe he was a manager), to extol the virtues of the great service he provided me today.I had gone in to return some Staples CD labels that I didn’t realize were for Windows, and I own a Mac. At the same time, my wife needed a certain pencil. The store was busy with back to school shoppers. He came over to me, first went to try to match the pencil with the closest to the one my wife needed. Then we went to the computer to see if there was any CD labels that I could get with the Mac OS. He only saw Windows versions available. Not satisfied with that, he called a young tech savvy employee over. He explained that what I had purchased would work for me. Just go to the Avery web-site and enter the template number that was on the Staple’s product. I came home, anxious to see and thinking that the way things often go, I’d be returning to the store for a refund.Instead, everything worked flawlessly. I printed my labels without a hitch.Verdict: Staples saved a sale. The manGer and staff didn’t just look at the slip, hand me a refund and seem indifferent.I made comment to this manager how impressed I was, as he was trying to help me. He said, formerly, he had a tedious, back-breaking job at Wal-Mart. He loved his job at Staples.This is why I took the time and effort to share this story. A good person that cares is a total asset. I have left with a very positive impression of Staples in Westfield, MA. I WILL be telling others. Thank you!

Great help very knowledgeable and accommodating. All the supplies you need for your many devices.

It was great Eric helped me and he was very pleasant and went out of his way to help me.

Today I went in to the Westfield Staples to get some back to school supplies as I am a teacher. The young people there were very accommodating in terms of multiple transactions so I could get the stellar discount. This is very much appreciated from an underpaid teacher haha. Meanwhile an older couple seemed to be giving them a very hard time. While I didnt catch the whole transaction, it didnt seem necessary for them to be so rude to these young people who are clearly trying their best. Apparently the woman threatened that she was going to get one of them terminated. If anything, shame on Staples for not staffing someone with more exerperience to help out--you could tell most were new or temporary (summer) staff. We already have so many problems in this world people just need to be nice to each other. Dont let your first world problems turn you into a curmudgeon. So I want to thank those young people who kept a smiling face and helping me out in the meantime. You are more than a review. Best wishes and good vibes!

Ive been using the Staples printing dept. for the past 8 years for my business needs. When Kari was the printing supervisor her department was AMAZING. The manager that took her place, Rebecca is awful. Every time I go in she is constantly complaining, whining about going home to her employees, and never wants to help customers. A few months ago it for to the point where I let her manager George know about it. She decided to retaliate against me bt purposely losing my printing jobs that I needed urgently, then she suddenly says my images cant be printed due to copyright issues, and today she got her new manager to bully me to throw away a 100+ page order that she continued to send snarky emails about for me to pick up. I just spoke to a manager Craig who reassured me they wouldnt harass me anymore about it and I could pick it up when I wanted to. When I told the new manager Eric that he said I can pick it up when I wanted to, his response was thats why hes no longer the manger, Im the manager, what I say goes. This made me laugh. He went on to say this isnt a warehouse as if my little stack of paper was disrupting their already trashed workspace. Ive spent hundreds and hundreds of dollars at this Staples over the years and they just lost a loyal customer due to choosing to be childish and petty. The new manager Eric is a complete tool and handled the incident today very unprofessionally. I now have a case opened with Staples corporate office. Eric even went as low as trying to give me the wrong number for his corporate office, (another employee did too), but I used this great thing called GOOGLE and found it myself. Its staples folks, its not that hard to do a decent job! Learn the basic customer service skills and treat your customers well, its that easy. Where are all the Staples red EASY buttons when you need them? Not at the Westfield, MA store...I can tell you that.

Becca in printing department helped,me and she was great. Highly recommend her

They were very helpful. Will shop there again.

The employees are extremely rude. I refuse to ever return to this Staples

23 minutes from time I sent my first document to be printed until someone spoke with me at 3pm. Didn’t seem like peak hours but spent too much time to print 4 documents.

Great customer service experience. Friendly and knowledgeable staff.

They had exactly what I wanted... Reasonable prices too...

Great store, they have everything from office chairs to computers, and more.

Very nice and complete with my computer software

Friendly and helpful staff, especially in the printing and copy center.

Literally the worst staples Ive ever been in. Dumb kids working there that couldnt care less about helping customers.

Music is playing too loud!! Employees where also very unhappy with it and where not allowed to change it.

Decent deals on school supplies

It has so much in there you could spend all day shopping for anything, they have it all.

If your kids have a school project this place has everything you need.

Friendly and knowledgeable Staff

Says it opens at 8 cant be sure considering its now 8 30 and Ive been on the phone for a half hour waiting to ask a simple question

Quick service

Good 👍

Awesome store

Mediocre

Bru

Good and kind attention. Good parking. Many and varied office effects .I really like it.