Absolutely LOVE Boch Honda West. Bought my car 6 months ago and will only get it serviced here. Super friendly and welcoming staff. Their kids area rocks! Definitely a huge help for parents.

Beware with the service dept. I have been changing my oil and filters every 3-4000 miles and last few month after serving and all point inspections I found out my fluid brake fluid wasnt checked or refilled; windshield fluid wasnt topped and the filters I have been paying every time to be replaced were never changed...I have always been attended by Sam and just today by Garrett. Everytime I go in they seem to be focused on what I need to change and update more than working on what brought me in. Boch Honda is all about milking its customers than performance. These are the filters just changed by Boch Honda. Shame on you Boch!!

TLDR Im thorough with Boch Honda West service and taking my business to Advanced Auto Sciences in Acton. Also to any Honda Service Reps No I dont want to talk to you about it.So I have two stories. The first more recent one, my wifes card had her check engine light come on, so we took it to Boch Honda West to have it checked out, they ended up charging my $273 for diagnostic, $60 for an oil change, $4.75 sale tax plus $33 for environmental. for a total of $371.49. They then told me what the issue was and that it was going to cost about $2200 total to fix so about $1900 more. Thats when I decided I didnt want it fixed and I wanted a second opinion. I call several times with no pickup, so we just went down, told them that we didnt want to have it fixed today, and just wanted to pick it up. They said it was all taken apart so it would take some time to get back together, so we waited for about an hour.Right before we were to get the car back we were approached by a sales manager, who was angling to get us to buy a new or used car we declined, and paid the $371. Then on our way out to get the car, we were approached by the service manager, who wanted to talk to us. We declined and said no we dont want to talk about it and left for Advanced Auto Sciences. We dropped the car off and they got back to us the next day saying what the underlying cause of the issue was and that it was only $236 to fix.So I told Advanced Auto Sciences that they had new customers and made an appointment for my car(also a Honda ) to have an oil change.The second story involved my car a 2016 Civic and the AC. About a few years ago toward the end of the summer, my AC stopped working took it in, they said it was a leaking hose, and it costed about $700 to replace and recharge the AC. Next Year it wasnt working took it in again this time they said it was a pipe leaking, another $700. Took it on a drive to Maine over the weekend and it stopped working. Took it back, very annoyed at this point, they took another look and said it was actually the condenser and would cost something like another $2000. Did some research and apparently this was a known issue by Honda, and class action law suites were starting, After talking to Honda they agreed to fix the condenser. Although I didnt get the $1400 back from the previous two fixes. I should have walked away from Boch Honda after that.Long story long, Ill never set food in Boch Honda again and will go to Advanced Auto Sciences instead.

If you dont mind your dealership that you bought your car from sending you letters that claim they will give you buckets of $$ for your car....only to find out when you visit the dealership to get the details that it was really just an incredibly weak attempt to get you in the dealership so they could apply high pressure sales tactics ...then you have the right place.I cant tell you how refreshing it is to hear things like Are you prepared to buy a car today if I answer the question?There really should be a zero star rating available.

Very good service. I had 80000 mile service done on my 2011 CRV. They were very good and thorough. Every thing was done as specified.

Great place! Very satisfied. Bought my car back in 2019 with nice deal! Have been servicing my cars in this place for over 6 years and always find professional attitude, even after moving out from area - place remains my car service!

Went to help my husband look for a new car. I ended up with a new vehicle unexpectedly. Went on the last day of the month. Sales rep was very good at meeting every objection I had with an answer. I went home having signed a lease. They matched my payment needs because they wanted to lock down a deal by end of month. Not a bad experience. Not a great one either. It was like all other dealerships Ive been to. Truthfully, had I personally been looking to get a new car, this may have been a really positive experience, but I made a rather rash decision in the frenzy of the moment. At least its a very solid vehicle (new CRV Hybrid)! Side observation: Dealership had A MASSIVE sign at the entrance stating that masks ARE required for everyone inside the dealership. Hubby and I wore ours, but only about 20% (I counted) of the customers and staff were masked despite offering masks at the front desk for those who forgot the rule.

From what I understand they treat their employees poorly.

We looked around more than several dealerships. Boch Honda west customer service was great . My sales man Justin didnt push me at all, he went over every option on the cars I chose. He was well informed and was very respectful. He is young but he was the most honest salesman out of all .

Trying to find used vehicle info other than Honda, cant seem to find another drop down, any ideas???? Visited today, saw something we were interested in, Trying to look up to see what else is on the lit.

This was my first time buying a car and Boch Honda West made the entire experience very pleasant. Justin was awesome! He really wanted to help, was able to work within my budget, and did a great job getting the car all ready. It’s great when you are able to feel good after a big purchase. I would definitely buy from Justin and Boch Honda West again!

I always take my cars for service here. Did bought our recent SUV from them as well. Had some hiccups on car sale side but the service team is excellent. I have painted wheels and during a puncture repair, they scratched the paint on rims. Was very disappointed despite my upfront concerns. Had inconvenience for a day but they politely acknowledged and corrected their mistake.Always ready to match the price on service side as well. The service team over here rocks.

Bought a car from them and I was told that I would receive the car within 72 hours. Its been two weeks. Still have not received the car. The salesperson who sold it to me has never once reached out to call me about the status of my car. Ive been trying to get in touch with a Sales Manager for over an hour now and no one has called me back. Im very unsatisfied with my experience and am considering terminating the sale at this point, seeing as I do not have a vehicle to drive right now.

I gave this transaction 5 stars, mainly due to my sales consultant Larry Graffeo. I found him to be extremely genuine and professional. His approach was quite relaxed and there was no pressure from him at all. He found a way to make my purchase work in my favor and I was very grateful. He even followed up with me to be sure I was satisfied with the deal.Overall, I had a good experience here. Thank you Larry!

I had a really good experience buying my first new car here! Out of the places I went in search of my new car, this was definitely the best. Mike was my salesman, would recommend.

Honestly one of the best car buying experiences I have ever had. They went out of their way to bring a car over from another dealership. All of the people I worked with were extremely friendly and accommodating. And the best part of the experience is that they weren’t pushy! Would definitely recommend and make another purchase from this dealership.

Excellent staff and management! Good collection of vehicles, great service, price, and experience. They went out of their way to help me. The service was the best Ive experienced even though I was interested in an end-of-the year model with what was probably a much smaller margin. All the staff were incredibly helpful. They were a real pleasure to work with.

I am thrilled to say that I was truly happy with my experience in purchasing my Honda and I want to thank everyone for the professional customer service of the Boch Honda staff!! Thanks Mario!!

Larry is the man! Super helpful and kind. Genuine guy there to help you get what you’re in the market for and able to work well within your budget. Very happy with my purchase and service. Thank you!

Very positive experience! Kevin the GM was very helpful with the process. Everyone was very friendly and very professional.

My aunt recently bought a car through this dealership and she loved the excellent service from the employees. My aunt and father appreciated their patience as well as efforts to make sure they found the car they were in search of. Shoutout to Charlie Kamer and Ha mid Taghzouit, amazing service and wonderful dealership. Much appreciation!

Had a great experience with Larry from the sales team. Very professional, helped us get the exact car we wanted! If you ever go to Boch Honda West ask for Larry, he will help you and keep you informed during the whole process!

I had a wonder experience purchasing my vehicle last week. The sale person, Larry, was great! Helpful, informative and no pressure. Would definitely recommend him to anyone!

I did not find the vehicle I was looking for but working with Ramy and his manager was wonderful. Everyone was kind and laid back. A great shopping experience.

!!!Make sure you are aware of this!!!The prices quoted are already inclusive of the 3% cash/check discount. When using a credit card the 3% is added.This was not told when quoted. I never encountered this in other places.

Happy With The purchase of a vehicle here, Had me in and out fast. Highly Recommend!

Is The best experience that I ever had dealing with car salesman at car dealership. It was very pleasant experience for me. The salesman was great he made me fell very comfortable and trust him. Thank you Mr.Ramy An (salesman)

This was a really good experience. We got there close to close, but the sales person, Mike, spent as much time as we needed. He pointed out cars that we had never considered, and outlined all of the differences. We were there way past closing, but everyone we dealt with was incredibly helpful.

This was my first time buying a car and Boch Honda West made the entire experience very pleasant. Rauf was awesome! He really wanted to help, was able to work within my budget, and did a great job getting the car all ready. It’s great when you are able to feel good after a big purchase. I would definitely buy from Rauf and Boch Honda West again!

Been looking to get outta my lease and get a bigger suv. The crew helped me get the car I needed and I couldn’t of been nicer and more understanding! Bob was the sweeties brought a few cars around for me with a smile. I 100% recommend going to see them. Nothing better than feeling great about a big purchase! thank you for the teamwork!

I love this WESTFORD HONDA dealer and service place! I always sent my pilot to get maintenance done here because this is the place that you can totally count on without any worries! I bought another pilot last week, Larry and his team helped me get all paperwork and plates done within one day, amazing!!!

Best car dealership.This was my first car and a lot of the guidelines were different from my home state. My sales rep mauriel had great communication skills. I would recommend choosing Boch Honda West.

Was simple and straightforward to negotiate once I arrived at the dealership. Jerry and Larry were very helpful throughout the entire process and made sure I had all my questions answered while also being efficient getting the car to me

Don believe misleading promotional letters about trade in values. When Boch sends you a letter promising additional amounts over trade in value for your current vehicle, do not believe them. When you go in they will tell you (contrary to the letter see attached) that the additional amounts are included in the top line so in my case the $7k and the $1k were included in the top line of $26k. This is clearly NOT what the letter says and is just intended to get you in the door - they have no intention of honoring the letter. if you want a new vehicle the salesmen are nice, but this is very misleading. I am taking my future business elsewhere. Update Aug 27, 2021: I contacted Boch after they replied to my review - spoke to manager who promised to explain how the mailing was not misleading and deceptive. Two weeks later after several emails, still no response from Boch - I have filed a complaint on deceptive advertising with the Mass Attorney General. I will NEVER do business with Boch Honda again.

Larry was very helpful. WeWent through several vehicle options. Because I live in NH Larry had to deliver the car to me. The process went very well.

No pressure great sales team such an easy car buying experience Mario was awesome will definitely return for my next vehicle

This was probably the worst experience I have ever had while contemplating getting a new vehicle. It started by the sales person taking my car keys and avoiding giving them back until I threatened to call the police. I then got bullied by the financial manager who was attempting to force a vehicle purchase on me that I didnt want. Im not so sure how one misunderstood no means no. After all this, I then had to file fraud charges with my bank to get my deposit back. Would not recommend to a friend. because Ft

Was looking on line for Accord and Katie Collins emailed me back quickly! She answered all my questions and provided pricing that was excellent. Sales Manager Jerry was very helpful also. Thank you again Boch Honda West! I’m loving my new Accord

My wife and I shopped around at many dealers before our final stop at Boch. Our experience with other dealerships was that the sales representatives just didn’t listen to the words coming out of our mouth, they were always quick lipped, shifty and only focused on making the sale. I can honestly say that Boch has the most professional, respectable and courteous sales staff, everyone we dealt with gave us the time we needed and answered all of our questions. Finally, the General Manger Kevin took the time to personally escort us around to different vehicles, he even took the time to talk in depth about sports with our son. Hands down Boch is the best dealer we found, they gave us the most most money for our trade in, and privided the best price on the vehicle we purchased. I highly recommend stopping in at Boch next time your looking for a new or used vehicle.

Very good experience, happy with my purchase, the team that took care of it manage everything smoothly, Thanks Mario Alonzo you the best!!!

I ordered a bracket from these guys that was backordered from Honda with no ETA release date. They were one of a few dealers listed in the country that had one in stock. I called Jesse in the parts department, and he was super helpful in locating the part and helping me order it. He directed me to the website to purchased the part and had it shipped out within a few minutes of my purchase. The part came way faster than expected, and I couldnt be happier with this service. If all dealers had this level of service, dealers would get a much better reputation. Good work, Jesse!

If you looking for buy a car with honest opinions then find Larry. He is the guy being kind all the time when you visit there.

Raouf has gone above and beyond. He’s attentive and detailed oriented. I would work with him again and again

Purchasing a new CRV from Boch Honda was a great experience. The sales person Larry was very helpful and went out of his way to make sure we had everything we wanted/needed during the entire process.

Worst Honda dealer. Take your business elsewhere

Had a great and a joyful experience while getting a new car from Boch Honda, Westford.Larry, was very polite, professional and i’ll assure he will do his best to give you a sweet deal on your next purchase. I would recommend everyone to ask for Larry if you’re planning to stop by at Westford for your new car!!

Ordered a part from this place and can’t believe that they took my money off card but canceled my order. Then told me there was nothing they could do. So now I have to wait till money refunds so I can actually by the part from somewhere else . Extra week customer has to be without they car . Unbelievable.

Best car buying experience i have had! Great customer service and they were all super accommodating, very helpful overall!

Boch Honda West is the best. Go see Mario Alfonzo! He will take care of you!

Ramy An was great! I got an unbeatable price. The manager was tepid but it was the end of the day on Saturday so Ill give him a pass.

The review, the friendliest people until you give them your money and drive off the lot is the most accurate statement I can use to describe the service I received. The services I requested were admittedly done improperly by them and led to the purchase of additional services that would not have made if given all the information requested upfront. When raising concerns they will claim recorded phone conversations are deleted and your claim cant be proven. I feel deceived and would avoid going here at all costs.

Stay far far away from this dealership. They take your keys, license plates, money and don’t deliver. Talk about being held hostage! Still waiting for my $2500 down payment refund from 3 weeks ago. I have been told twice now that it’s been mailed. This dealership is horrific!!!!

I bought a new Accord in February. I got a good price on my trade in and a good price on my car. The sales staff was very knowledgeable and helpful. I brought my car in for service to change the oil and add some accessories several months later. I have only high praise for them as well. This is a great dealership

I have owned Honda vehicles for years and wanted to upgrade my 2011 Honda Accord. When I went to Westford, I met Larry Gaffeo and he in his patient and supportive way, walked me through the process and listened to what I wanted in my next vehicle. There were only 2 Honda Accord Hybrid vehicles on the dealership in red and Larry helped me through the process. Because the Finance Department had a few glitches, the banking piece got delayed. Larry was so supportive and called me daily to update and helped me through the process of getting the car. Larry went over and beyond to help get the banking resolved and then he personally delivered the car to me as I had no one to drive me to the dealership with my plates. He put the plates on the car and when we arrived back, he took his lunch hour to sit and explain the features of the new 2021 Honda Accord Hybrid. I have been driving this car now not even for 24 hours and I LOVE IT!!! Larrys professionalism is an asset to the Westford dealership. You are so lucky to have him. I wish him the best of luck as his career as a salesman advances. ***** to Larry Gaffeo

Very unreliable- Took the deposit, signed the finance docs etc. They kept us waiting for 3 days and finally told us the car is not available. What a waste of time.

Very professional on the highest level spot on from start to finish best dealership in the business hands down

I went in on a Sunday, the employees and the sales manager were very kind and more than willing to help. I was helped immediately upon arriving and had all my questions answered. Overall it was a great experience.

Revised after taking delivery.The good..Salesman Rami was good throughout the sales process and exceptionally good communicating while waiting for title to arrive. Made sure I was aware of everything as it was happening. If you deal with Rami he will take care of you and will put your needs first. He even drove to my work for me to sign the Title paperwork so it could be registered that day.The not so good...I realize I am not going to get everything for free, but I didnt like the fee structure that pushed the car price well above the listed price. In my opinion, its the not the best way to go about selling a car. prep fee in addition to the standard doc, title, reg, and taxes seemed a bit much. This was not Ramis issue rather this falls back onto the manager and dealership in general. Needless to say I negotiated it out of the deal.Perhaps, I am just spoiled from prior vehicle purchases at other dealerships.Overall...I really wanted to give more stars but, I feel like the experience was needlessly complex when it shouldnt take threatening and actually walking during negotiating to come to a fair deal for both parties.

Here for service for my crv. Staff is very helpful

The most amazing staff. Hamid Taghzouit is amazing. Ill never go to anyone else to buy a car. Kirk financial manager is amazing. 10 starr service

I always driven Hondas and will continue to do business with Boch Honda West, which I find has the best Sale and Service experience for a customer along with a complimentary 20yr 200k powertrain warranty when buying a new Honda. I can’t see myself going anywhere else now and in the future. Thank you for the great experience.

Love that the last few 5 star ratings are actually employees for the company.. This place is literally a joke. They will scam you hardcore. They charge you a 3% fee when you use your credit card. They are extremely sneaky here with there fees and do not care for the customers. Moe is probably the worst manager I have ever met. He does not care for the customers and will laugh and tell you off. Most of the sales people are shady and they will hire anyone that has a pulse. I would never recommend anyone to go to this place as it is not even owned by Boch himself and by a corporate company. They say they care but honestly the only care about how much money theyre making and themselves. Stay far far far away.

If you are going for car service, good luck!

I recently leased a car from Boch Honda West. It was my first new vehicle in 12 years and also my first lease. I had a great experience and the sales staff was very knowledgeable. They walked me through the leasing process in a way that was easy to understand. I got a great deal and love my new car.

Kevin Cregg and staff made the whole experience completely painless. The Passort was our 3rd Honda purchased from Kevin and I will not bring my business anywhere else. Truly professional staff, no games and all details are transparent.

Been getting service here on my car since 2018. Service always is extra busy or running late--a heads up if you plan to use them. They are very nice and considerate. They may be going out of business: called to make my service appointment today and I was informed to pay by cash or check otherwise there is a 3% charge to use credit. Usually these tactics are used by businesses going out of business---very low class act for a dealership. Most likely will be my last service here due to this penny pinching. I am sure the Boch family are not hurting that much for money and its not like Hondas dont sell themselves.

Worst possible dealer ever.Only comment is run far far away.

My service consultant was very kind and helpful. He understood that I had a budget & let me know what each part was going to cost. I was able to wave one of the services that could be preformed by another co. for no charge. He also helped me get the best discount on the services. I would recommend this service consultant every time!

I dont post reviews often but I wanted to let others know about my fantastic experience at boch Honda. I was approached by a person that looked a little rough around the edges with a big head and beard and I felt a little intimidated. He turned out to be a big teddy bear and to my surprise he was the general manager Kevin Cregg. You would never know by looking at him that he was the person in charge but after talking to him I knew why. What a great guy! He told me that he grew up in Lowell and loved the Merrimack valley. He went out of his way to make sure I was taken care of. Im not sure how much extra I paid for the conversation and service but it was worth every penny. Thanks again to Kevin and his team. Habibbi was my salesperson and Muhammad did my paperwork fast and efficiently. I love this place and will be back for my next Civic!

I fell in love with a car online and sent in a request to check if it was still available and to set up an appointment to come in and test drive it. Katie immediately responded and let me know that the car I had been looking at had just sold. Katie was super patient with me and recommended other vehicles I might be interested in as well as kept me up to date, even calling me a day later to check in. Although I didnt find my perfect car that day, Katie definitely made an impact and I had a great experience. If you are afraid of car salespeople or have had any bad experiences, I would recommend trying Boch Honda West out, they might change your mind!

Extremely courteous Sales and Finance team. I bought my 2020 Honda Accord from them a few weeks ago.They got me the car with certain specifications I requested and I got delivery of my vehicle in 4 days. The Sales team explained me the terms of financing and even got me discounts of special programs offered by Honda.

Service department addressed my concerns promptly & professionally, however I’m not a fan of the loaner/rental options.

Very very nice gentleman he handle me nicely thanks to you Honda

Awesome experience working with Mike and Alli who got my girlfriend approved for the car we wanted. Kept in touch with us throughout the whole process and they were happy to assist and answer any questions we had. Also gave us something for our trade. Unlike other dealerships who didn’t give us the time of day due to our low credit, they were happy to help!Just an edit: We have been waiting over a month for the dealership to get the car registered for us to take home and because we’ve been waiting this long and hearing the same story of it being taken back to the dmv every week but still not ready, I’m bringing it down to 3 stars.I will say the staff is very nice and I refuse to be difficult to them because I’m not sure who’s at fault and Also Katie has been very helpful throughout the wait. I recommend getting with her on any questions or concerns you have. She’s been great!

I bought a new CR-V from here. They had a huge inventory which made it easy for me to compare colors and trims in person. The salesman I worked with even delivered the car to me after it was registered, and I live about 45 minutes from their location.

Don’t get too excited if they offered you the lowest internet offers from TrueCar. They are very sketchy on finance APR.My average credit score was 792+(from all three credit bureaus), but initially, one of the managers refused for Honda 0.90% finance and agreed once I tried to walk out.I also had to deal with the fifth-grader, a finance guy named Chris, who typed CAPITAL letters in email and extremely rude when I denied the external warranty.The worst unprofessional car dealership I have ever been to. It seems like they are running on a mission to get you.Avoid it at any cost!!!

Worst Service Ever! Don’t come here to buy a car they are very shady and very disrespectful had the worst experience ever ! They will definitely try to scam you so please be very cautious because they will blind side you. Don’t even waste your time going there ..just go find a different car some where else.

I went recently at Boch Honda West to research and buy a new car, and must say the sales staff went above and beyond to propose a price point at which I felt comfortable, a task I didnt make easy for them. I have nothing but praise for the experience all the way till closing. Never felt harassed and always that I was in control. I am taking a star off, however, because of their policy to charge a 3% fee for card use for payments, which seems a bit excessive for a car shop where bills can be substantial. Because of this, at service time I will be shopping the region for deals instead of going straight there, which is the most convenient Honda location for me. In fact, if it wasnt for the excellent salespeople I dealt with during my recent purchase, I would take two stars for this instead of one.

My car buying experience was easy start to finish. Thank you.

I had scheduled an appointment after I received a recall notice for a particular part on my vehicle and to have an oil change. I arrived, and after almost 1.5 hours of waiting I was informed that they did not have the particular part my vehicle required and also did not perform the oil change. I was willing to look past this error and was able to come in the following morning to have the service performed with the correct part. The following day I arrived and waited for over 4 hours to find out that they had dissembled my car to perform the service but had inadequate tools to proceed with the installation and was told that I would need to wait for my vehicle to be reassembled then I could leave and come back some other day to have the recall service performed. The first instance I could forgive as a simple mistake however the second visit was careless and a waste of my time. I will not be returning.

Service is very bad. Service charge is really high compare to other dealers. They charge me extra for using the credit card and the cashier never mentioned it before transaction. I would never go for a service here. Highly not recommended.

Good dealership. Competitive pricing. Good sales and service team. I have bought three cars here and the next one I plan on purchasing from here. I definitely would recommend this place. Plus Honda makes very reliable cars!

I just bought my third Honda from here! I most recently dealt with Alec who was extremely helpful. The sales team and managers will go out of their way to make sure you are happy which I greatly appreciate - thanks again!

I was well taken care ofFelt appreciated and respectedGot as much bang for my buckAnd it was such a great timeI strongly recommend if you choose to buy a vehicle from this location, that you look for braulioGreat salesmenWell spokenDirect and straight forwardVery kind and let’s you take your timeHe was great!

They have all my car record of services. So I dont have to remember what been done and what not. They will recommend what service need or can be done in next time. Very well managed place. Paul Morrison and other are excellent!

My car brakes felt loose and also I wanted to exchange the brake fluids as it was due. They said that fluid change will clear out the air from the brakes and it will be normal again. But it did not . They also suggested a wheel alignment which I did. But after that my car was drifting to the right . I called them to report this issue and about the brakes still feeling loose. They called me the following day and somewhat corrected the drifting but did nothing abut the brakes. They said that the brakes are normal which was not. They should have test driven the vehicle the very first time to correct the drifting . On top of that they charged a $10 for some adjustment fee which I was not aware about . I was treated nicely but I did not get the service I paid for. I am not returning to this place again.

BEWARE WHEN HAVING A CAR SERVICED!!! They now charge a fee for not paying in cash. My bill was 686.00 and my card was charged 707.00 When I called to ask, I was told there was a sign on the counter saying they charge extra to use a credit card. Would have been nice if one of the three people I dealt with told me this. Will NEVER go back there for service again (I have purchased 2 used vehicles and always used their service dept. for maintenance & repairs before this)

Kevin was great to work with! Will definitely return!

Left happy in my brand new CR-V, highly recommended, awesome experience with Moe and Ryan and the used car manager chico giving me the most for my trade !!

Two different worlds when you purchase a car verses when you have to service the car at this place. Purchasing was great,but when it is time to bring a car for the service then it is starting to be a problem. My brand new Honda Odyssey started to have some network services issues. No radio,no GPS, completely black screen all of the sudden when you start the car or during a driving. You are not able to use free hands talk over the phone any more, you are lost because no navigation, nothing,just beeping sounds from time to time. Brand new car!! 5k on mileage currently! I have been once for checking that issue few weeks ago. I left a car, they provided rental for no charge. I picked up my car and have been told that technician checked a system and if I would have any videos of what is happening that would;d be helpful if it happens again. I didnt have to wait a long time to issue appears again and again. So I sat up another appointment to service/check that damage /issue. I was completely disappointed how me and my husband were treated today at service desk. Amanda was rude, barely wanted to listen, was constantly interrupting conversation and totally not paying attention on the videos that we provided regarding issue of the car. I have been told that I would have to pay for rental, otherwise i have to wait or walk out on my own. It maybe a recall or maybe not,but I am frustrated and very disappointed how I have been treated at this place. They love you during a purchasing telling wonderful stories and reality is at the service when you heading a problem with the car even a new one.

Several vehicles listed on website that we wanted to see were unavailable. The majority of the salesmans knowledge of the vehicles we test drove was based simply on what he could see inside the car. The vehicle we were interested in was listed as having a single non-smoking owner. Upon closer inspection during daylight hours we found a cigarette burn in the drivers seat which when coupled with the overpowering cleaning product smell leads me to believe otherwise. This was also the only vehicle of the 28 listed on their site that was not a certified pre-owned car. When I asked why that is, I was told that they had recently received the vehicle and hadnt had time to do it. During test drives of 3 separate vehicles, the salesman would not discuss the prices of any of the vehicles. I am not sure whether he didnt talk price because he actually didnt know or he was using some sneaky sales tactic. It was not until speaking with the sales manager that we were able to get price information. This is also a fun adventure as we were able to find the vehicle on their website that wed driven and the actual price of the vehicle was almost $2,000.00 more than the advertised price. There is a disclaimer on the website explaining that advertised pricing does not reflect the $500 document preparation fee but does not describe the other fee of $1,000. This was not the worst car-buying experience Id ever had, but it was close.

Extremely disappointed with the dealership. I bought my previously owned 2017 jeep compass with 17,000 from there which they sold to me with a broken navigation and auto stop start system. I have owned it for a month and a half and its been in the shop for almost three weeks on and off. I only really had it in my driveway for two weeks. I would not recommend buying a vehicle from here at all.

Service was great. Super simple process, nice waiting room with free WiFi. The staff was very friendly and helpful and took the time to thoroughly explain everything and answer any of my questions. Highly recommend you get your Honda serviced here.

**Update** **Photos below**It has been 1 week since purchasing my vehicle at Boch Honda West, and while trying to speak with different employees (managers?) at the dealership, the only response I have recieved is We were surprised you wrote a bad review. There has been no apology, or effort to discuss or solve my issues further. Even after I mentioned I would change my Google review to 5 stars if I felt it was warrented.The photos below show some of the issues I have with my car, which is only 2 years old, and I do not believe represent normal wear and tear, or proper presale detailing. What do you think?*Original review*Was not impressed with the dealership. Bought a used car. First, I was told to wait for a salesperson and forgotten for 1 hour. Salesperson was not motivated. They did the bare minimum to make the sale happen. I was very close to getting up and walking out several times. I received an interest rate that seemed high based on my credit score. After buying and inspecting the car closer I found the detail department is also sub par (or the car was not detailed at all). There is cat hair behind seats, crumbs in cupholders, stains on ceiling and seats, streaks on front and rear windshields, scratches on instrument cluster glass, a rip in the back seat, and swirls on the paint. This is not an exaggeration. I will be going back to Automax in Marlborough next time. I have purchased 2 cars there prior and left very happy both times. As for Boch Honda West... not sure what to say. I regret going here.

Very pleasant and efficient

This place is such a Rip off. The cashier lady charged something called ‘Non-cash fee’ extra. This is so unfair. Dont recommend.

Always great service. Everyone is very helpful and explain this well.

I always enjoy having my vehicle serviced at Boch Honda the service staff is always very knowledgeable and friendlyI always wait for my vehicle the waiting area is very clean and have comfortable seatingMy service advisor Anthony took the extra time to find out what was wrong and said that it all would be checked out carefullyThe mechanics could not find any problem but took the extra time to check it outWhen my vehicle was ready Anthony gave me his card and said that if the issue comes up that I could call him directly and he would get my car in right away. I really appreciate that kind of customer service and will always bring my vehicle to Boch Honda WestThanks for all you doRoxann

David is nice and helpful for buy a new car, the overall experience is not bad. It didnt goes smooth at beginning when query about the price, after have selected car and model, and done with bargain the process goes smooth with place order and pick up your new car. I would recommend buy from here if have decided which car and model to buy.

I wont bring my Honda to this dealership for service anymore. Brought my other non-Honda car for MA State inspection. After 1.5 hours of waiting, I was told that one of the fog lights was out and would not pass inspection. IIRC, my car will display a message if the light is out and I didnt see it (although I am not 100% sure for fog light). When I asked about checking the fog light myself, they told me that they already replaced it, without my authorization. Then I was charged $20 for a freaking light bulb. They even pretend to do me a favor by not charging me the labor because they didnt get my authorization. In addition, they charged me another 3% for using a credit card without telling me.