I walked into the AT&T Store on 3845 E. Thousand Oaks Blvd today to buy a screen phone protector saver. Briana Martinez not only helped me find the correct one but she was so very kind and installed it on my phone. Briana has incredible customer service skills and should be applauded !! Thank you - Briana

Went to ATT for some advice and to possibly purchase a new phone. Was so lucky to have Kristina help me out. Kristina, by far, has been the most helpful associate I have had while shopping at various ATT stores. She was helpful, gave great advice, and assisted us in finding the right phone and plan! Will definitely be back.

This positive review is 100% because of Briana Martinez, the Westlake Village stores manager. Briana goes above and beyond for every customer who enters the store. In all honesty, when shes not there, the vibe of the store is very different. Nobody even acknowledges you until its your turn which can be 2+ hours. With Briana, not only does she greet everyone who walks in the store, but she also checks in to see why they are there. This is helpful because sometimes waiting two hours could be a major time waste and she lets you know right away if they can help. In addition, Briana multi tasks and helps 2-3 people at once and does so with ease. Shes always so accommodating and extremely helpful. Briana is a star manager and its because of her that I keep coming back.

Got my first smart phone and when phone directions didnt work went in at night and saw Jose Gonzalez at the AT&T store in Westlake Village.. He took a dumb phone expert and got me not only up and running, but took the time and patience to give me lessons on the most important features I use all the time. Gave me enough info, and took the time to let me practice with him, so I left feeling confident enough to not panic when I have to actually use the phone, and when I try and learn more of its features. Went in upset with the situation and your professional, calming, articulate employee, Jose, made it a pleasant educational experience.

So great!! I was helped with every issue on my phone. Everyone that works there is amazing!Alex was fantastic!

Never again. You will NOT get good service here. First I was eligible for the upgrade then as rep, Emery? was transferring all the data from old to new phone, he THEN sees scratches.. hairline at the top... tells me he wont accept phone since its scratched and I can either buy outright or fix screen (somewhere else since they dont do it). So why didnt he see these scratches before transfer? I told him I didnt have time to transfer back but didnt want to fork over 800 bucks. He sat back and said, well theres nothing else I can do. So 800 bucks later, I called store next week and they said well why didnt you accept the 350 trade in. WHY wasnt I offered that Emery??? Horrible service. Awful company. Oh and best buy OR Costco would have accepted the phone. Go there instead.

Emery & Neal were amazing. Thank you for your help!

I’ve been here twice now and was lucky enough to have Alex help me! She is AMAZING! Knowledgeable, charming, helpful above and beyond! When she’s helping you, you feel she’s covering every base and making sure you get the best attention and the best deal!!

We switched our 6 phones from Verizon to ATT. Alex helped us and made what always seems to take forever go so quickly. She was very knowledgeable and patient with us. I highly recommend this store and ask for Alex, she’s the best!

Jose was extremely kind ànd helpful when I çame in today with my new phone and transfer to AT&T. It wasnt an easy task but he never lost patience with it or clueless me.Thanks and take care Jose.

Emery was fantastic to work with!! Thank you so much for your help!!

What a pleasant, efficient experience we had with this particular location. Having spent over 2.5 hours at a different location a few months ago, I was so relieved & impressed with the customer experience at At&t Wlv. Every customer was greeted, spoken to very politely. Very impressed with the service we received from Kevin. He was knowledgeable about products, offerings & could efficiently assist us with our new phone upgrades. I highly recommend this location over any other in the Conejo Valley.

Brianna Martinez at the AT & T store in Westlake Village did an outstanding job & kept me as a very satisfied customer. I had gotten so frustrated trying to make changes to my act online & over the phone I was ready to find a new provider.

Stopped into the Westlake ATT store for problems with a mobile account and the manager, Brianna Martinez, was not only attentive and helpful, she was extraordinarily patient with ATT on the phone as the account was so old that info could be readily accessed. We spent two full hours with one department after another on the phone as well as online and Brianna never became impatient. It is a pleasure to see customer service still a priority at this local business. Thank you, Brianna and also Alex who worked cheerfully in a frustrating situation to rectify the issue.

My transition from another cellular carrier to ATT was not smooth. I spent a ridiculous amount of time trying to research issues online on my own without success, and then called ATT customer service for assistance. I had to speak with 4 different reps, going around in circles, and was then finally pointed to the need for me to go to an ATT store.My experience at the Westlake Village store on Thousand Oaks Blvd was excellent. Alex listened to my issues and then courteously and knowledgeably worked to resolve them. She was efficient and offered clear explanations in response to my questions. All appears to be settled now, and I am hopeful that I will continue to be satisfied going forward with ATT.

Luxe your are such an awesome Rep

I went to AT&T so I could get a new phone and switch my service from spectrum.! Alex, who had worked at the newbury location before it closed was thankfully transferred over to the Westlake location. Alex is extremely knowledgeable, professional, and just down to earth in general. She helped me with multiple phones, and getting my new one set up, and ceared out my iphoneX so I could give to my dad;) along with getting all the deals I could, plus she’s just cool af in general. Brianna helped me out as well, those two are some hard working chicks and know what they are doing. I’d give them 10stars if I could. I’m extremely satisfied w AT&T staff at the Westlake location near tjs. Thanks again, girls! You are hard workers and made switching service such a pleasant experience

Alexandria was the one who helped us, she was very friendly and broke down into detail about everything that would be changed on our account (we made major changes in the middle of a billing cycle) Been a month now and we are saving about 30 a month! Thanks Alexandria

I didnt trust the expertise of the employees in this store. I told them that I was setting up a hot spot that I would use about once a year and I suspect that they set me up for a substantial bill for once every month. Update: As I suspected, i received another bill for $83. How many hundreds of dollars would YOU be willing to spend to use a hot spot for one week? Now I have to go through a big fight with AT&T.

We came into this store today to establish new services for my adult son Brianna was the sales associate that assisted us and she was amazing! She found us the best phone at the best price and was able to get a Texas number for him!!!

My experience with Kevin at the AT&T store at thousand oaks was the best as he was calm and collected and gave exceptional service and advice on making my decision to buy a new iPhone. It was the best AT&T visit and made me genuinely enjoy the experience. Big up Kevin

I brought my girlfriend in here at AT&T in Westlake to get a charger. We had absolutely the best customer service that anybody could ever want. She went above and beyond. Help my girlfriend with everything for her new phone. Plus we had a good time while she was transferring all her information. I wanted my girlfriend to come to the store because I come here all the way from Oxnard because of the wonderful customer service here. This is my favorite AT&T store on the planet. Ive had AT&T for about 25 years. But nothing surpasses the customer service that we got from Brianna.Thank you for hiring such a wonderful employee.She has been a gift to us.SincerelyGail Sloan

Luxe is amazing!

Thank you so much Giovani, my husband needs a new phone and really helps us to pic the one that suits him, very professionally and excellent customer service!!!!! We love this store, not waiting at all.

Today I came in to At&t store and received excellent excellent customer service care from Briana I came in with a serious trouble. I just got a new phone and did not understand how to use it. she transferred all my information and did everything for me with a perfect smile just a lovely gracious lady and I feel very lucky to have met her today because she took a lot of worry off of me today and she is the greatest employee . At&t is very lucky to have her trust me the the main deal with your employees is how to get along with others and she is superlative, I cant say enough the very best about her thank you for for everything.Sincerely Jean Kallie

Went in when my online shipment got canceled and Tariq helped me get my new phone in store instead ! Great experience

I have come to this store couple of times and each every time Briana is SO helpful. She gives the highest customer service. She is knowledgeable, patient and always goes beyond and above. I am so impressed by the services provided here and will definitely spread the word.

Every time my wife and I go to At&t, we always get a warm greeting by Steven. He is such a knowledgable sales rep and delivers great customer service! We drive all they way from Santa Clarita just to go to Steven if we have any issues with cellphones or questions regarding Direct TV. Highly Recommended!!!

Roy and Asif were very helpful on technical issues.

Very good location with great staff and service. Highly recommended!

When I see something good I’d like to acknowledge that. I’ve been so fortunate to have Briana help me time and time again. She’s knowledgeable and helpful, and I’m so grateful for her assistance. You’re so fortunate to have her as an employee.With gratitude, Marsha Maus

Im so grateful for the excellent service that I always received with Miss Briana. She always has a great attitude and a big smile. Thank you Briana for your attention and being so kind with me. Perfect store, AT&T Westlake near Trader Joe’s.

Brianna is just salesman at the end of the day. I signed up and she was very cool and promised a $100.00 gift card, said it would arrive in 3 weeks. It never arrived. After two months on service and due to the fires I had to relocate and AT&T was not available in my area so I had to cancel.I called to ask Brianna about my gift card that I still had not received and she said no you have to be on service for 3 months in order to receive your gift card. I said that is not what you told me and she argued with me about it. She was nice when she was selling the product. Its this type of slippery sales gimmicks that really gets under your skin.

If there’s any way I can give beyond a 5 star I would!!!Brianna is AMAZING and gives the highest customer service for as long as I’ve known her! I moved to a different city but will continue to come to Westlake AT&T because of the stellar service.

Bryan was so helpful! He is very knowledge and very patient. I would recommend 10/10!

Only two employees, but the one I talked to was helpful. Came in to switch four lines from T-Mobile and got it done pretty quickly.EDIT (originally 4 stars): Employee apparently put my account on the wrong unlimited plan. However, a quick call to 611 solved the problem.

Great service. They were busy and I did have to wait while they were helping other customers, but they regularly checked in to let me know I was next in line. They took the time to help me with my problem. A++++ service.

Alex was awesome!

Dont waste your time here. The reps who used to work here knew what they were doing. But the current reps are ignorant. Brianna has stolen customer trade in phones, plus she smokes and drinks on the job. In addition she will try and withhold Information about what your actually paying, and will give you the run around and refuse to help you if she has made a mistake. Trust me when I tell you I saw it firsthand for many many months! Go to the corporate store this entire spring company is shady!

Briana is one of the best sales people I have ever encountered. She is personable, understanding and truly knows her stuff. Would not go to any other AT&T store.

Steven at the Store, was polite, helpful, and I had a wonderful experience. Hes a Rock Star in the Customer Service Experience.Roger

Best service ever! Thank you Jesseca for an amazing job! I greatly appreciate your help with everything, especially helping with setting up my phone when I finally got and helping to finally get my brother in law into the current century with his first smartphone!

Best customer Service Ive experienced in a At&t location.

Briana at the Westlake location is so helpful and knowledgeable . I have gotten several phones for myself and my daughter over the last few years, she has always been a pleasure to work with !

Service was good. They did not provide the exact monthly fee on a prepaid line if added using my account. But helped us set up a new prepaid connection. It took long time to process but the end made it work.

I love the service and I love the people there! What a great store!

Briana is amazing . She always helps me out every time I come in the store and is so patient with me . She even came to my house when I signed up for direct tv because I didnt know how to set up my Netflix I will always come to her and anyone who needs att help I reccomend this store and asking for her !

Emery was great!!!

I returned the 6s of got from them but they never updated my at&t bill. This is a 3 party retail store. Not AT&T. Spring mobile. I called them and they only notated account. Its now becoming a nightmare to adjust my account over the phone. These stores should only be allowed to sell prepaid stuff. If you want AT&T, go to an actual store.

You have the best employee briana, I have never uncountered so helpful compassionate kind dedicated sale person wish u had more like her found myself so lucky Thank you for such perfect employee. Sincerely.Ms Jeanine speiser

Received excellent service from Jesseca—very knowledgable & professional!

I have to say, I was most impressed with the staff at this location. Our family was greeted by Steven as soon as we walked in the store, even as he was working with another customer. He was smiling and friendly, which is a stark contrast to our experience at our previous network provider. The other staff members were all busy restocking, cleaning and waiting on another customer in the store.With the uptick in school shootings and lockdowns, we wanted our children to have phones for emergency purposes. We were not well schooled in options and Jesseca, the manager, sat with us and provided myriad options as well as plans. While we were working with Jesseca, Brianna, the assistant manager, showed our children the phones so they could try them and see what would work best for them. It took us a bit, but we zeroed in on the right phones and plan.As we were working on the paperwork, Jesseca noticed my phone and asked if I had seen the new IPhone 10’s. I had not, so she showed us the phones and checked my plan. It turns out I was due for an upgrade and didn’t know it. Alex, another employee, went to the back to check the inventory to ensure they had the IPhone I wanted. Jesseca checked my plan to see if I had the correct one for my usage and I did not. She put us on a family plan, saved us money, got emergency phones for our children and even checked our DirectTv plan to see if it needed adjusted.Time is something we don’t have enough of, so to have a salesperson, let alone an entire staff, care enough to check our phones & plans to get us the best deal, was truly a time saving and refreshing experience. Steven and Alex, along with Jesseca, also worked with us to ensure we all understood how to use our new phones. We have since sent in three of our friends for family plans.I can see why they were all smiling when we arrived. It is obvious they enjoy working together and their job. Thank you all for a truly wonderful phone shopping experience!

Great phones, great deal, good customer service from Brianna. She really knew her stuff.

Great service and we are here to help!

At the store they are nice . but what they signing you on and what you ending paying is a total different thing

Corporate allows employees to wear masks on their chin 🤢🤮

This is fro the new location next to the Trader Joes in Westlake Village:I cannot praise this store enough. Sebastian and his crew provides the best customer service I have ever encountered, hands down, When they didnt have the correct phone in stock for my daughter, he insisted on making a special trip to Calabasas to accommodate us. On another occasion I bought a new Iphone 7 and Sebastian personally helped us with all of the transfers and setup. Also, I had a major issue with an ATT billing error, Sebastian spent nearly 3 hours on the phone helping us set things right. I have never felt rushed or ignored. They treat every person like they are the only customer in the store.This is where I will be doing all of my cellular business from now on. And so should you!

Amazing customer service & Jesseca is very knowledgeable.

This store is so badly managed. I bought a phone and an iPad Air 2 for my wifes birthday. They didnt have it in stock so they promised they would have it delivered to the Pleasent Hill store in the SF Bay Area, where were going. I called on the 20th, her birthday, and no iPad. It turned out they sent it 2nd day, and therefore, useless to me. I ordered the iPad on Aug. 18th and as of Sep. 5th the iPad is still no where to be found. Buy from Best Buy or something like that. This store is totally miss managed and completely useless.

Brianna “ROCKS”!!!!!Best ever for all your phone needs!( Thousand Oaks )

Very good service and quick.

Good store for all things At&t

Great location with knowledgeable, helpful people!

Got things done.....fast!!!

The store is closed at 1130 Monday despite posted hours. Other locations are not answering the phone. Two other people waiting outside were similarly frustrated. Ironically I came by to cancel my service

It is a 2-person operation. Expect a long wait.

They got me to port over two lines, buy and new phone, turn in an old phone all so that I could receive a rebate to buy me out of my Verizon contact. I did everything they said I needed to do and to date have NOT RECEIVED A REBATE! THIS IS FRAUD!!!!!