Armando was amazing, got my partner his new F150 for 10k less than ANYWHERE in Pennsylvania that we looked at... Very fast process with friendly & laid back staff.Will 100% be looking for our next new vehicle there!20/10!Thanks again, Armando!! Were in love with the truck!!!

During the purchase process, they ran a hard credit check 9 times while checking for the best loan. My credit took a huge hit because of this and Ive never had a dealership do that in any other car buying experience. The truck I purchased was not detailed and the tank was nearly empty. The people are nice and their trade in offers are fair but their used car prices are higher than others. I would not recommend them.

Used Kelly Blue Book to get a cash offer on my 2015 Ford Focus and was contacted by this dealership. They had a brand new 21’ Cactus Gray Ford Ranger on their website that I wanted to test drive so I made an appointment. I was met by Armando as soon as I walked in. Armando was very helpful and very easy to speak to. He did not pressure me into anything while I was there, and made the entire purchase experience enjoyable. Armando also provided me with all the information I needed in regards to trading my car in and purchasing a new one. This was the first time I purchased a brand new car on my own, and he made it super simple. They also provide carfax reports for every vehicle on their lot, without making you ask for it first. I would absolutely recommend Armando and this dealership to anyone. I will definitely return there for all my future car needs.- Eldin B.

I saw the car online and called. John made the experience painless. Amazingly the like-new sixteen year old car was delivered to my door! And its all I expected it to be. Best car buying experience Ive ever had. Thanks a million.

David and Dean were great to deal with. They were honest and upfront. They both did a wonderful job keeping me up to date on the status of my vehicle purchase and got me a great deal. I wouldn’t hesitate to make the 4 hour drive from WV again just to purchase from David. He made the process so easy.

Dropped our truck off for a totally unexpected repair on a Friday about 1 pm. Figured it would take the service center until Monday or Tuesday to get the parts in and to get it finished. Literally 4 hours later they called and said it was done! They worked hard to get the parts in right away and the super nice mechanic stayed a bit late to finish it so we would not be without our truck for the weekend. Will definitely recommend this place and will continue to go back. THANK YOU Ford in Westlake!!

Tried to buy a car here, and nobody came out to talk to my wife and I walked around for about 20 minutes New the car I wanted from internet search found it on the lot.waited by it too and finally left was hoping to give a good review here and the magazine I work for, but am unable to. As we left sales people were just standing around talking to each other in the building. Im not saying dont go here, Im saying good luck. Hope your experience is better than mine. Gave 2 Star because lot look nice and clean. But all I can say

Friendly and thorough. Explained what was needed and work was completed on time. Excellent experienceDid not appreciate emails received from Auto Nation dealers wanting to buy my car

Working with Will A. to get me into my new truck was not only easy, but also effortless thanks in part to having a great salesman. Will was not only professional, but accurate and actually listened to and applied what I told him I was looking for. Unlike other dealerships in the area I was not up sold at AutoNation. And when I received a call from Will it was for something close to what I was looking for or something I was actually interested in and ultimately bought. Sometimes its more than just the product a place is selling. But how it is delivered and how you are taken care of and this place does it right.

Service staff was friendly and accommodating. Took vehicle in for an oil change. After service I drove my vehicle home and the low tire pressure light came on. No big deal I have an air compressor at home but it makes you wonder what else are they skipping on your “multi point inspection”

We bought a used truck here last Saturday. Dealing with Ricky was great...no BS and I feel we got a deal. Would highly recommend shopping here!!

I set my appointment up over the phone. While calling in I was dropped 2-3 times and had to redial or I was passed from department to department to check on a recall with my car. Everything else went well and everyone was nice. The service was prompt and they kept me informed and didnt try to push unneeded changes on me.

Recently my wife and I decided to see if any dealer would be interested in purchasing our vehicles. We have two leases with the same manufacturer. We were contacted by Autonation Ford, spoke with a representative about my wife’s vehicle and they gave us a fair offer for the car. Brought it up, after waiting a few days to get the paperwork in order we signed the vehicle over and was a fairly seamless process. No more than 3 weeks later I started doing the same research for my vehicle, again spoke with the same representative at Autonation Ford and it seemed we were going to have another easy seamless process. Except it wasn’t, after a few days I wasn’t receiving phone calls back, finger pointing to the manufacturer saying they won’t release the correct information. And requiring me to be proactive and try to call just to get an update. At the end what I was told was that they couldn’t get the information needed in order to complete the transaction. This would be more believable if I hadn’t done the EXACT same process with my wife’s vehicle (same brand and leasing company) less than a month ago. At the end of the day it’s disappointing that such a good process was followed by this and leave such a poor experience as my last transaction with them. I will say everyone was very polite and courteous in all my interactions, but the end result was disappointing.

Easy to schedule. Excellent, direct, friendly customer service at the desk. Everything taken care of in a reasonable amount of time.

Brought an old conversion van in for service that had been sitting a while and asked them to inspect the vehicle and determine what was needed to keep it roadworthy. They took the time to look at everything, then provided a list of issues that helped me determine if it was worth the money to try and keep the van usable. Not being a car guy I told them I was counting on them to give me an honest assessment of the vehicle. They did that - and provided me with their professional opinion as to whether or not it was worth proceeding with repairs. In this case, it was not worth the pending cost, and they were very forthright in telling me that. At no time did anyone try to convince me that the repairs were in my best interest. Finally, when I asked about the cost of the thorough inspection, I was told dont worry about it, just come pick it up. I dont often write reviews ( I believe this is the 3rd or 4th of done in my life!), but when the level of service exceeds expectations by this amount it warrants one. My experience with AutoNation Ford was excellent. They may not tell you what you hope to hear, but honesty can be good news or bad news. In my situation honesty was bad news. But it was the truth. And thats what we hope for anytime we deal with a business.

I wouldn’t recommend this dealership. After verifying that a vehicle was in stock, and scheduling an appointment three hours later. I drove there just to be told by the same salesman that it was at another dealership. Even the service here has been disappointing. I purchased my last truck and extended warranty through them, but they didn’t keep any record of it. After trying to have repairs made I had to reschedule and bring in my contract for them to preform warranty work.

I went to Auto Nation Westlake to get my last three vehicles. Amazing staff, they make the whole car buying experience painless and completely transparent. I worked with Danny Coffey on my last two cars and can’t say enough good things about him. If you need a car, go see Danny at Auto Nation in Westlake

Barry and his team always do their best to meet the customers needs and turn the repaired vehicle around fast !

Proceed with caution, scam likely.I was interested in an Edge I had found online for a reasonable price. After a few days of back and fourth via email with Robert (goes by Adam) I made the decision to make the 2.5 hour trip to this dealer to look a the car.Upon arrival youll get the typical give me your drivers license well make a copy and here are the keys go test drive it. Obviously, most people will be excited and happy to be in a car theyve been interested in buying, so, after youre done with your test drive you might be in a state of bliss and joy and not pay attention to your paperwork.I happened to get the Appearance Protection warranty tagged onto the car I was interested in. After asking about it I was told it was something that every car comes with and there is nothing that can be done about it, its a must purchase. Now Im already ticked off since this was something that could have been told to me before I made the trip, but I digress.After reading the fine print all 3 of their extra warranties (Appearance, Tire/Rim, Mechanical) all 3 clearly state that theyre OPTIONAL! After I pointed this out Adam he went away only to come back and double down on the lie, no apology, no removal of the scam warranty price addition but instead I was told that its something thats already been purchased and paid for by the dealership hence I must purchase and pay for it.I dont know about you, but, just because you purchase something doesnt mean I have to pay it. Thats on you, thats your decision, Im not willing to pay for the things youre purchasing nor do you have the right to simply assume your customers want extras before asking them.Make sure youre being very clear and ask very detailed questions, even go as far as asking things to be emailed to you before going here. Theyll try to scam you with their warranties, dont fall for it.

Ford Autonation of Westlake has 5 stars from me all around! My truck had caught on fire and took a while to get parts in they did everything they could to get my truck fixed right away! Jamie the mechanic went over everything they fixed with me even pulled it up on the lift. Barry and Mellisa did an amazing job on keeping me up to date with everything! Better then my insurance company did! Barry and Melissa were very accommodating with me! I am very pleased with their customer service! If you are looking to get your vehicle fixed somewhere. This is the place to go! You are definitely not treated as a number you are treated like a Ford family! I will definitely be back with any problems I encounter with my truck! Great place thank you!

I had a great experience working with Danny on a 2021 F150. He was professional! Didnt pressure me into buying a truck. He listened to my needs and wants. Ended up leaving with a great truck the same day.

I would never buy a car from AutoNation again.. They lied to me and told me a lease car had free oil changes..NOT TRUE....Didnt find out till a year later just the 1st oil changes is free...!!!If I know that they lie to me i wouldnt have sent my wifes there for her truck..she went there for a explore truck she loved the truck they showed her .. but when it came time for the paper work that she was signing they change it to a escape.. She didnt. Know instill she got the keys and puonted her to the escape..

Bob Walker was a pleasure to meet and work with while going through the car buying experience. Thank you!

Recently purchased a pre-owned vehicle from this location. I was very pleased with the price, communication, ease, and process speed. Richard is the associate that assisted me and he is AMAZING

I Had the pleasure to work with Armando at Autonation Ford & Westlake Ohio What a great Guy ! I live a hour away from the dealership & we Communicated back & forth by Email, text & talk He went above & be on for me !!He Answered all my questions . He didnt pressure me on buying anything other Then What I wanted He found Me the perfect vehicle for me it was exactly what I wanted & so much more . He send me pictures inside & out of Every Vehicle that I was Interested in . He was very Patient & kind & He will always be my sales man from this point on ! I know His a hour away from me & I would go 2 hours or more to have him Help with me getting a vehicles in the future . I will be sending all my family & friends to him ! & Thank you again Armando Your the Best 😊

AutoNation Ford Westlake is an Awesome place to take your vehicle for any kind of service. The guys there are truly professional, from the people who check you in to the service techs to the ladies who check you out. They also try to get your vehicle in and out as quickly as possible.

Melissa was extremely helpful with my vehicle. The work performed was faster than anticipated and my vehicle handles perfectly. Ive been a long time customer at John Lance Ford and they will continue to get my service.

I love this shop! They take the best care of my Ford! They always shoot me straight & explain what needs to be fixed, why and how soon. They proved excellent service with a qualified caring team. Never taking my Escape anywhere else but here.

I purchased a 2018 Ford Edge from Autonation Westlake Ford in August 2020. At the time I also purchased a Ford maintenance plan. I had no issues at the time of sale.The first maintenance appointment came and went without a hitch. At the second maintenance appointment (Apr/June 2021) I was told I would need to pay for the basic maintenance that had occurred. When I indicated I had a prepaid maintenance plan they said it had expired in March of 2021. Their finance office had put the start date of the maintenance plan as the date of original sale and not the date that I had purchased. The service office was able to waive the charge and assured me it would be taken care of.When I called the office today to try and figure out what was going on and schedule my 45,000 mile maintenance, I was in this order: Hung up on, transferred, put on hold, transferred again to a line that was never answered and then picked back up by reception, and then as I was explaining the situation, I was cut off via transfer again to a line that again rang and was never picked up.If you dont plan on ever interacting with this dealer post purchase, they are probably a great dealer. But if you planning on buy here, service here I would avoid them like the plague.

Bob Walker was amazing! He walked me through my first car purchase and was blatantly honest about everything! He explained everything very well and worked with my budget to get the best possible car for ME. Thats the difference between him and this location and other dealerships! Bob put the focus on ME and not his commission or maximizing my budget! I actually came in way under budget and got a really nice starter car!!! Thanks again Bob!!!

I had my car detailed at AutoNation. Excellent service, excellent work quality. Ashley, the service rep and Karen the courtesy driver get a special call out for prompt, courteous service. Ashley was especially good at keeping me informed throughout the whole process.

Best experience wasnt pressured and they worked to get me closest to what I could afford payment wise. I got my dream vehicle thanks to these wonderful gentleman.. thanks autonation

Mike was great in service. Answered all my questions and got me out in a timely matter. Will be back

When I bought new car in this place it was without a problem (it is easiest part, I think). But now when my car have recall warning (20B34 transmission oil cooler), they say that they do not have parts and they will call me back (they never called back). I called two times. But what is the problem to order this part and change it? And problem is that this recall has limited time frame for free change, after that I should pay for it. And now I believe they are waiting for me to pay for this service. I know that other dealerships order parts and schedule service in 2-3 weeks.

Service Advisor Melissa Goodson and the technician did an excellent job servicing my Ford Escape. I appreciated the shuttle drivers who were very helpful.

Currently waiting for my oil to be changed and have experienced and witnessed excellent customer service. The waiting area is so comfy and clean. Every interaction employees have with customers is extremely professional and kind. Very impressed and pleased!!

My experience at AutoNation was amazing. My salesman William Ahonen was honest and helpful. He was up front with the price of the car and helped me get a better interest rate than I had been preapproved for. They didnt try to sell me a more expensive car or try to get me to purchase extra warranty coverage. I would 100% recommend this place and will be returning the next time I need a car.

The buying experience was one of the best I have ever had. Earl was patient and understanding of my needs during the entire process. I almost felt we were related and buying a car from my dad.He even followed up with me after the sale to see if I had any questions or concerns about my car.

The service manager is professional and very accommodating. i didnt even have an appointment and he got me right in. Barry, the service manager, is awesome! and the cashier (Leanne) is very quick and accommodating and does a great job!

Robert Atkins Was great! I highly recommend him if you purchase a new vehicle there. I was in and out in 2 hours with a trade in!

This was the second purchase experience at AutoNation Westlake. Will and Tony took care of sourcing my vehicle to my specifications. The transaction was without a hitch. the Mercedes is beautiful and exactly what I wanted. Thanks to the team!

Found a nice car there with a good price. Was going to finance but they tried to add a $4000 warranty that they originally stated was $60 a month for 24 months. That does not add up to that amount. We ended up paying cash.They serviced the car the next day, which was great, but delayed giving us the service report for a week

I sent this email to the General Manager of Autonation but received no response so I am posting it here.Good evening Mr. Szalai,Thank you for the email reaching out about my recent visit to your dealership. Unfortunately, I cannot say it was a visit that left me happy. Let me give a little background to the situation. Several weeks ago I completed the instant offer on Kelly Blue Book and Autonation Westlake was one of the dealerships that reached out to me to give me an offer. I spoke with Mr. Kucinich on the telephone and he gave me an offer in the $3,000.00 range I believe. This was the lowest offer of all of the ones that I received from Carvana, Vroom, Carmax, Autonation and others. I informed Mr. Kucinich that I would not be selling my vehicle to Autonation for this price. Several weeks went by and I received an email from Mr. Kucinich, Im sure it was an automated email, but it inquired if I was still in the market to sell my Ford Fiesta. I replied that I was still in the market and that Carvana had offered me $6012.00 and asked if he could beat that price. He replied with the following Hi Erik,It appears KBB might have missed this one.Is it possible that you would be able to bringyour Fiesta by sometime today or tomorrow?With its exceptionally low mileage, we just may be able tosatisfy your request.Please let me know.Sincerely,GaryWith this response I scheduled an appointment for Thursday August 26th at 7:00 PM to come in and speak with Ms. Kucinich. I met with Ms. Kucinich and had the vehicle appraised and she offered me approximately $4300.00. She asked if I wanted to proceed that night and I told her that I was not going to proceed at all due to the low offer. I informed her that Carvana was offering approximately $6000.00 and she went to speak with someone to see if she could get the offer raised. She came back to me and said that they could not come near $6000.00 but would give me $500.00 more for a final offer of approximately $4800.00. I told her that I would not be selling my vehicle to Autonation. I then left the dealership.While I was at the dealership everyone was kind and friendly so my complaint is not with that. My frustration is that Mr. Kucinich was provided the amount that I would need to sell my vehicle to autonation and led me to believe that he may be able to reach that number which would have been any amount over $6012.00. Instead I was offered an insulting $4800.00. I understand the dealership needs to make money on the vehicles so Im not even upset about the amount of the offer. What I am upset about is that Mr. Kucinich had to have known there was no way he was going to be able to actually meet the number that I needed to complete a sale. The entire visit was a complete waste of my time and I feel that it was just a ruse to get me into the dealership. I understand that a firm offer needs an in person appraisal and that can affect the value but there was such a large gap in the offer and the number that I had requested that I dont believe for one second that Mr. Kucinich was sincere in his email that he may be able to satisfy my request.I have purchased 3 vehicles and leased 1 at Autonation Westlake, two of them with maintenance plans. I have spent a considerable amount of money with Autonation Westlake and have been loyal in providing my business and recommending others to purchase here. I have had pleasant experiences with the Sales staff and the Service staff. Unfortunately with this visit and an issue with the titling of the 2020 Ford Escape that I purchased, I feel that I will no longer purchase vehicles from Autonation. After my current lease of my 2020 Ford F-150 is up I will likely take my business elsewhere and no longer utilize the Service department either. This visit has left me feeling insulted that Mr. Kucinich had no consideration for my time and had no actual intention in making a deal for my vehicle.Update: 11/3/2021 - I was never contacted by anyone from Autonation to discuss this situation. They obviously dont care.

They made it hassle free~I can see why they get awards. Our truck was detailed & delivered with a full tank hours after purchase. A GOOD BUY.

UPDATE** I did receive a call from the service manager apologizing for my disappointing experience, so they do take these reviews seriously. I appreciated the follow up. 4 stars **My check out was disappointing as I was overcharged, and when I disputed the amount, the service attendant was snarky and rude. Turns out I was right, and there was no apology. Paid and left. Will not be back. Will not recommend. Plan on buying a new truck in the Spring. Wont be from Autonation Ford Westlake.

Staff is friendly and always ready to help. got my 2018 Ford Eco here at Autonation back in February. I was accommodated each time I called. My saleswoman was great, she went above and beyond to help me get into a car that day.I also had a major repair done under Michael’s supervision in service. He was sure to communicate promptly the entirety of my car being serviced and I got my car back in great shape. And sooner than I initially expected! Thank you

Armando was AWESOME. Very informative. Treated us like real people. THANK you very MUCH 👍👍👍

Couldnt be happier with Armando and the team at Autonation. They put me in my dream car and truly cared about my experience from my reservation to the final signature on the purchase agreement. Would definitely buy again from AutoNation Ford Westlake!

Customer service was terrible. Had vehicle at 7am no phone call until 2pm. Kept vehicle to try to replicate locking issue. I never received a call. I called at 3pm. Said I could pick up car. No information was given to me regarding issues. Last, I cannot believe a seal would cost $1,500 to fix.

Went in for an oil change and (sliding) rear window defog issue . Also mentioned the disappointing mileage I am getting with my 2019 F150 w/2.7L Eco engine.I thought the (full synthetic) oil was a bit expensive, over $100 and move than I was told when I dropped the vehicle off. Was told no issue with the rear window but it clearly freezes in the winter on the sliding portion. Still under warranty so will be bringing it back in the winter. Regarding the mileage was told the computer needs more miles to accurately calculate the mileage which made no sense to me. I have less than 4K miles on it and it could improve a bit with more with more piston ring mating wear but dont see how this can be related to the computer. FYI I drive my F150 like a little old lady and have a friend with the larger more powerful Eco V6 on a 2018 F150 that gets nearly 4 MPG more than I do.

Melissa the Service Advisor, was kind, considerate and attentive. Car came in, recommended what is needed for 30,000 mile check up. Quoted price for tires. All was well. Thanks AutoNation.

I took my truck in to get new brakes and told them I want new rotors and new brakes and for them not to turn the rotors. I will pay for them. What did they do, they turned the rotors. Last winter I told them I need a new battery for my truck and when I went to pick it up they said no charge truck is fine. I got home and the next morning I couldnt start the engine. Drellishacks came out to my house with a battery on hand and a tester and showed me my battery was dead. They charged me less than 75 and started me right up. Drellishaks is so much better service than Auto Nation.

Well let me start by saying I have been coming here since my parents started purchasing cars from John Lance in westlake... my parents, myself and my son have all purchased our cars from here with not one complaint... until now, I recently had an oil change later that day I realized I had no windshield wiper fluid which may me question if things had been actually done properly with the oil change service, later I discovered oil stains all over my upholstery by my driver seat door looked like finger prints, not to mention I had seen this before months ago and could not figure out how it got there until NOW !!!!. whomever climbed into my car while it was being service had oil all over their hands. I will continue to come to westlake ford because they are apart of my family but I have to say I was disappointed with my recent visit and hate that from now on I have to check behind them before leaving.

I had a great experience buying a used truck from these guys. The salesman was kind and informative.I never felt pressured or dissrespected.I believe they genuinly helped me get into the truck I wanted for the car payment I needed to budget for.The iceing on top came when I returmed to pick up the truck after all the paperwork was completed.They put on 4 Name brand- brand new tires for the f150 i was buying. Thats $1,000 in tires as a gift.I will always go to them first for any new vehicle purchases. I will reccomend them to everyone.Check them out.

I remember when my husband and I first bought our truck from Auto Nation, the heated seat stopped working just two weeks after we bought it and the mechanic told us we would be charged $100.00 to get it fixed after we told him we just bought the truck from them just 2 weeks ago. This guy told us nobody uses my garage without paying minimum $100.00. Then just 3 months later it stopped working again so we ended up having to pay anyway. Another time we had our truck serviced for the muffler was making noises and they said that they couldnt find out was was wrong with it and the guy said he found rocks on top of the catalytic converter. It turned out we just bought bad gas, why the guy lied about the rocks I have no idea. Another time we went to have some engine work done on it and we had to go back twice and still had to get it fixed the right way from our other mechanic. Auto Nation is not for us and we will never go back even to buy our next vehicle just because the servicing department failed us! Its too bad because the Sales People that sold us the truck treated us great but there garage is not the same.

This place has AWFUL customer service. My car had a recall and the lady on the phone said dont worry about that recall, if you arent having a problem then you dont need it fixed. This is the second time I have had an issue with warranty work. The first time, they told me the work was completed when in reality, the service people just diagnosed the issue. Then they told me they would call me when the part was in. Well, never called me for three weeks until I called and they forgot about it. Luckily I live close to Nick Mayer and they are great. Dont bother with this place, they dont care

The sales guy was great. We like the vehicle we got for our daughter. But when the time comes for the paperwork, thats when things get shady. They lump tax etc into the final price in the paperwork. It wasnt until I got the title that I saw the actual price paid for the car. After I deducted the warranty cost, doc fees, title/reg fees, there was an $800 overcharge. When I contacted them to find out why, I was told that it was an appearance protection fee that was applied to the car to protect the interior from spills and stains and the clearcoat from peeling or chipping. This is something we didnt ask for nor agreed to. I have always been loyal to businesses I deal with until I feel they have done me wrong. I doubt I will be doing anymore business with AutoNation since they didnt seem interested in making things right.

I have always had excellent service from Auto Nation. Recently I had a safety issue with my tire. Mike took care of me promptly and the problem was fixed quickly. I am thankful for such great service once again.

People are nice and buying process is painless. However, their 125 Point Inspection apparently didnt consider the clutch on the car I bought. It went bad a month after I bought it.

After 3 tries they finally figured out the problem with my Edge’s surging issue. I appreciate their never give up attitude.

Dan Coffee was amazing. He was professional, knowledgeable, and to-the-point. I will be recommending him to anyone I know who is looking for a Ford!

Melissa was great! The entire staff is always quick and courteous! I was expecting a longer wait time but I was out within the hour! Thank you Autonation Ford Westlake!

When it comes to service, there is no place like AutoNation Westlake. We have purchased several cars from here and have them serviced here also. Barry and his team, are outstanding.. My service advisor as usual was Jason and like usual he was the best. Karen also helped with my service needs and as always she made sure that transportation needs were met and as usual, I greatly enjoyed the ride. Truly, there isnt a dealership like AutoNation Westlake. If you need service on your Ford, I recommend going there, after all, if they were not great, I wouldnt be traveling over thirty miles for an oil change when I could go three or four miles to another Ford dealer or two miles to a local garage. Obviously, AutoNation must be the best. If you are looking for a new car, I highly recommend you go to Westlake and see how great their dealership is. Indeed, they are the best!!!

We had a great experience with AutoNation Ford Westlake. John Conrad, our sales consultant, worked with us every step of the way. When we met with Harry Pilion, the financial services manager, he walked us through the financial piece and was very helpful.

I come here for service because they are friendly and helpful, and in between if I have a question or issue they are quick to deal with it. Most recently I made an appt. but stopped in to have them check so they could order a part if needed, and they ended up fixing it right then instead of making me come back. I appreciated that, although of course I know things arent that fortuitous all the time.

Britney was amazing, she got me an unbelievable deal on my 2021 explorer. Very polite and very knowledgeable. I will send anybody I can to see her.

What an awesome place to buy a vehicle! Great people, fast service and great deals! Would recommend anyone to purchase their vehicle from AutoNation Westlake!

I couldn’t be happier with my new (used) car!Danny Coffey was so helpful! He’s conscientious and knows his product! He may be young but he’s far ahead of sales people with many years more of experience!I will definitely deal with him in the future and also send him referrals when I can.The finance officer worked very hard to get me the best financing available. He was great to work with.

Excellent job. Jason the rep who handled my account was awesome. He went above and beyond. After dealing with him for my company vehicle, I brought my personal truck and he handled it great. Kind and courteous. Top notch. I will definitely bring my vehicle back to him and the service department again.

Kevin is the best service advisor weve dealt with at AutoNation Ford Westlake. Hes a great member of Barrys team and hes earned our return business.

Very fast, efficient and easy process. The customer service was excellent, everyone was nice and welcoming.

It wasnt the best experience Ive ever had at a dealership but, the things that did go wrong (most of them, not all) were taken care of. Originally it was probably going to be a 2 but, since they took care of it right away, ill give them a 4. In the end, I did get the car I wanted for a decent price.

I had a wonderful experience with Autonation Ford on 6/17/2021. The staff was very professional and knew their jobs quite well. My mechanic Nick was great and very professional. Nick went above and beyond, Nick made sure my car was in top shape for my out of town trip. I will definitely continue to utilize Autonation Ford Westlake for any future repair and maintenance needs.

AutoNation Ford of Westlake told my wife she needed new calipers 4 days after the brakes and rotors were replaced. Calipers were checked to be fine. AutoNation refused to do recall work because of it. Will seek a reputable Ford Dealership to do the work. Then told her there was a oil leak on the entire engine when it was a missing oil plug seal and sensor leak we knew about. Again checked and repaired by a organization that was not looking to prey on the customer.

Had a wonderful experience with Vince at Autonation Ford Westlake! Despite a snowstorm and changing schedule, he was very kind in accommodating all of my needs to make sure I was getting what I was looking for in a car. He walked me through the cars features, made sure I understood the process, and was very helpful with keeping me in the loop about changes in pick up because of a nasty storm. Very happy with my quick and easy experience here, I feel like I received a great price for a great car, and Vince provided excellent customer service. Also, the receptionist was very kind and kept me in the loop when they were running behind the morning I was planning on taking my test drive. Would definitely recommend working with Vince!

I have always been satisfied with service. I expect them to guide me properly

I love this dealership!! I’ve had a few cars from here and the sales and service team treat me like family. I always feel confident taking my vehicle here. Jason helped last time and I was definitely a priority and he went above and beyond to make sure I was happy. I’m I would recommend anyone to go here and I will continue for sure

Just bought a Bronco from here and it was probably the best experience Ive had at a dealership. Vince was very knowledgeable and able to answer all questions. I would definitely return here for any further purchases.

Experience from making the appointment through completing the service is excellent. They took the time to answer all of my questions.

I made an appointment to have the driver side air-bag recall taken care of. My appointment was at 9:30, I was out by 10:15 !They started on my car almost right away.Waiting area nice, clean . Washed my car before I left. Recommend!!!

Waited 3.5 hours . Was told I needed to purchase a warranty that I didnt need since it has a manufactures warranty that it is covered by. Was told I would have better luck winning the lottery then not needing my truck worked on when I tried to cancel it. Was charged 8% in sales tax. Would not redo loan to fix their mistake. Ended up stuck with a much larger payment than was quoted the day before. Ladies, you had better look over your paperwork very carefully!

The people were nice. They took me right on time. The service did not take long. The cost was not extravagant. I can always depend on them.

Very professional and inviting environment. Melissa went past my expectations to provide a very good customer experience. Thank you!

I am always impressed with the service and staff at Autonation. Particularly my most recent visit for a service recall. The staff went above and beyond to make sure I had a vehicle to drive because of caring for a sick family member and serviced my vehicle in a timely manner. Because of the service department I continue to get my vehicles from them. Thank you to Brian and the gals at the checkout! Everyone is friendly and helpful.

Always prompt, friendly, expert service for more than 10 years of being a customer! I love it there!

I had a prior horrible experience with the service department but after getting a new vehicle from this dealer I decided to give them another chance. Bad decision. Went in for an oil change, got a call 3.5 hrs later that they had the part to fix a recalled item and that they had already started the work. Come 6p.m. I hadnt heard from the dealer so I called. They were closed for the day AND STILL HAD MY CAR!! I had to get the sales manager to go to service to get my vehicle for me. I told him and the finance person that I was upset and wanted the service manager to call me the next day. Im still waiting for the call almost 3 weeks later. If I could give a zero I would. Absolutely unacceptable to close shop, and never communicate that my car would be there overnight for an oil change that should have been a 45 min. service, tops.

Pros:Staff was extremely nice and accommodating. Kevin was as nice and polite as can be.Lobby seemed very nice if you needed to wait.Website was very easy to useVery convenient and quick with having my car ready with an oil change and recall.Cons:I paid $153.12 for an oil change and filter change. Ive been going to another ford dealership for the last 4 years and its usually around $80-$90. Im not sure if the oil used is different or they added a treatment that wasnt explained to me, but I was a bit shocked.My low air light came on driving out of the lot and 3 of my 4 tires needed air. Not sure if this is part of the rotation service, but for $153 I would hope to have air put in my tires.No Car wash like my pervious Ford dealer.

Always professional and polite! Service department is top notch! Needed a brake inspection, everything was good. Drove off with no money out of pocket.

A special thank you to Jeannie Frangias at Autonation Ford Westlake for an excellent car leasing experience! I highly recommend her and the team for an easy transaction

Mike did a great job getting me in and out of there on a timely basis. He explained everything to me and was so thorough.Thank you Mike!

Great team at Auto Nation. Just what you want, great service on time as promised. Gotta love a place that seems to care.

Efficient, Prompt and Courteous Services! I used them for many years.

Everyone at AutoNation is exceptional. They are knowledgeable and go all out to make your experience a 10. Denise Kucinich has been the person we have gone to for decades and we have referred many people to her. She is so on top of everything including the new options on your vehicle.

My Service Manager makes sure that my car is serviced well, and any applicable warranty service is provided. I have to travel a distance to get to the dealership, but its worth it for the quality customer service I receive. They deserve a 10 Star rating.

Shorthanded was told I could get a ride home waited almost an hour an half for someone to take me home while car being serviced. Finally after complaining twice someone took me home. They did pick me up to go back to dealer pretty quick. Also not happy had a 10% off coupon lady said must present at time of bringing car in told her I did and she refused to give me the discount. should of been about 11.99 I understand not having the staff everyone is shot staffed now and they were nice. However was a little peeved because she wouldnt honor my coupon!Autonation reached out to me and did give me credit for my coupon. Thank you

I love my 2018 Ford Fiesta I bought off of Pete Murray very nice guy and I got an excellent 👌 deal

They Refused to provide service for delaminating rear window trim they replaced last Sept. under Ford extended warranty. They also refused to discuss the issue with Ford Extended Warranty when I asked them to stating they cant do that. They claimed the trim was hit by something or had chemicals poured on it. There isnt any evidence of either upon close inspection. I contacted Ford Extended Warranty who told me the dealer of course can contact them. Also the extended warranty can only cover the part once there is a system failure (i.e. a leak) but actually the part is covered by Fords partsWarranty for 2 years and unlimited miles. They suggested I discuss it with the dealer again and if necessary escalate the issue to Ford Customer Service (corporate). I will contact the dealer today to move the issue forward

Came in for a diagnostic. They kept my car for 4 days and when i came and picked it up nothing was fixed..

After buying and leasing about 7 vehicles from another local dealer and car brand, we decided to try something different since we always had the feeling that that dealership did not appreciate or value repeat customers. We had the good fortune of both coming to AutoNation Ford in Westlake, Ohio and meeting Daniel Coffey, Jr. Dan was the consummate professional who understood our hesitation about switching from a Nissan SUV to the Ford Edge. What stood out most was his knowledge of the Ford products, his warmth and genuine interest in our needs and his ability to answer all our questions without putting down the competition. He made the usually arduous process of purchasing a car into a pleasant and much quicker experience than we were used to. Dan is a great asset to your organization!

Purchase a new Ranger Bev Olecki was outstanding she helped me get just what I wanted great place to purchase a new car