The Westminister store is owned by the same person who owns the Torrance location. I will not return to either location. The first time they double-charged my credit card — I was charged around $600 instead of $300. I had to go back, and was treated in a very nasty manner by Mina. The second problem is that both locations are under-stocked or “sold out” on half the colors. I found myself settling for items that were available rather than buying colors that were my #1 first choice. Each time I made a selection they kept telling me they were “sold out“ on the colors. They would have lip liners with no lipstick to match lipstick without the matching liner. As a result, I exchanged a couple of items to try to match colors because the selection was so limited at both stores. Kathy was slightly more accommodating at Westminister but I did not appreciate the comments that were made after I left the store which were repeated to me by the Torrance location. SEE PHOTOS BELOW. As obvious by the photo, I buy a lot of cosmetics not only for myself but for several other women in my family. The customer service at Merle Norman is not what it used to be. You don’t need to graduate from Harvard law school to know that treating clients with respect and basic decency is the most important thing in business. Overall—one star because I was disappointed in the customer service.

Ive been going to this store for 46 years and I love it. I get treated like family there. Kathy, the new owner is so kind and friendly, and she is currently working hard from home due to the pandemic. She will take phone orders and mail it to you. I started using Merle Norman as a young woman. I had some skin issues, but I found this was the one product that fixed them all. People are constantly telling me I look so much younger than I am! Great product line!

Great shopping in the boutique.

Nancy was INCREDIBLE ❤️ Shes extremely knowable and has a great personality. Huge selection, warm environment, assisted facials, and makeovers available.

Has the best skincare and make up products. You can achieve beautiful skin and natural looking make up by shopping at Merle Norman. The best customer service along with receiving free Express facials and free express makeovers. I highly recommend this place!

Ive gotten both of my daughters ears pierced here. One at 6 months old and the other at 5 years and it was a great experience for both of them. Very hassle free. They also offered me a free facial or makeover for spending $50. I took them up on it for the following weekend. The facial was ok. They arent really set up for spa services, but the products are good and the girls put effort into their work. You can tell they really stand behind both the makeup and the products. They gave me a stellar makeover and with purchase of two products they sent me home with a free skintelligent gift. Im looking forward to trying that out and will be back for future makeup needs.

Had my BROWS done turned out awesome!!

Products the same but customer services Is lacking now

Loved :)