Best car buying experience I’ve ever had. It took me longer to drive to the dealership than the time I was in there, which is unheard of when purchasing a car. Top notch from start to finish. Matt the Sales Manager took my call and set me up with Dondre. From the facetime tour of the car to the big red bow on it when I arrived, I can’t say enough about Dondre’s understanding of true customer service. In my car search I spoke to pretty much alll of the dealerships between VA and CT. At New Country, the integrity of the entire team and their willingness to go the extra mile to make things easier for the buyer is unparalleled. A++

If youre on the market for a used Lexus, do yourself a favor and skip New County. Ive purchased 3 Lexus vehicles from 3 different Lexus dealerships and this was hands down the worst customer service experience Ive ever had at any dealership. Salesman are spread too thin, finance guy dodged calls and unprofessional. Simply asked they touched up rusty nicks in the paint with the correct touch up pen and they got one of the many with what seemed to be white out. I will never return to this dealership, I would have preferred to pay thousands more to avoid the aggravation.

Evan Palumbo, thank you for the great experience, in buying my ES350. Right from the start looking at inventory on line to phone conversations there was no pressure. Went in to test drive a 2021, told Evan before I arrived that in no way were decisions being made that day, and at the end he honored what I said, and just said how did you like it, and let me know what more help I can be. The numbers in the long run didnt work for us, went home that night and saw aL-Certified 2019 ES350 with very low mileage. Called Evan the next afternoon to take a look at it up at the Fairfield lot, me there, took it for a ride, and said SOLD.Hes been following up to make sure Im happy with the purchase and anything else he can do. Great job

Chris K. was excellent. He was very informative and transparent! I called another Lexus dealership in East Haven, CT and they did not follow up with me after I spoke to a Salesmen. When my husband called the East Haven dealership, he was given very pricey quotes. Chris at the Westport Lexus dealership gave us the best deal, worked with us extensively and was very accommodating with our wishes of making the transaction as contactless as possible. He responded to all my questions promptly, any time I called or emailed him.We got the Lexus model car that we loved with the specific trims we requested and a really great deal. The staff was very friendly as well!

Had a great experience with Kevin Leon and the rest of their team when buying a new 21 IS 350! I got a good deal and wasnt pushed on upgrades or features I didnt want/need. Went in on Saturday afternoon and drove the car home on Monday morning. Excellent customer experience!

The standard of customer service all should strive for. Our consultant Kevin Leon was magnificent throughout our entire experience. This is our 3rd time buying/leasing a car from New country Lexus and will continue to do so in the future.

Bought my 2013 acura tl from here. Everything was perfect!! Had bought an audi previously from a better way autos and they sucked!! With this dealer got continental tires at 70%, oil change, new wipers, breaks. Comparing to a better way auto, audi had 4 different tires on car, dented rims, busted wipers. Lexus of westport are pro’s

Lisa was very courteous and informative. She advice me in detail about the services being done and the time it take I also received a video of what being done .the mechanic was outlining few stuffs

I had a great experience with Elton Santos, he was calm, professional and easy to conversate with, he created a relax atmosphere. It was so easy to purchase my truck, His customer service skills was first class, it was a easy signature for a huge purchase. Thank you Elton you are awesome!! Westport is the A team!!!

This is my 4th Lexus vehicle, the service is always impeccable and my salesman Elto made the transition to a new vehicle seamless, quick and easy.

We had such a great experience with Liz at Lexus in Westport! She made it so easy for us to find which vehicle was the right fit for us. Liz was extremely patient, professional, and knowledgeable and I would recommend her to anyone looking for a new car! Overall we had a seamless experience that was stress free and love my new car!

Our sales consultant was Elto! He was very professional, patient and worked really hard to make sure we had the optimal car buying experience! The general manager was great as well and made sure we received the best deal on vehicle we wanted. The financial advisor was excellent and really took her time and explain everything to us and even made sure we received the best finance option. Even the tech guy was extremely nice and he walked us through all of the car facts and features.I would highly recommend Lexus of Westport and recommend you use Elto as your sales Consultant!

I just purchased a new RX 350 from Elton Santos. He is professional and knows his business. He has a kind manner and he is an asset to the company .This is my 4 th purchase at this dealership.O wish him great success.

Rick was fantastic and I LOVE my new car. I would recommend him to anyone because he made us feel so comfortable and we knew we could trust his advice. Maria & Andy

Leased the 2021 Lexus IS, the dealership was open and willing to get me what I wanted. Ask for Kevin Leon, best salesman there is !

I waited 1 year to write a review and give an accurate opinion of my Lexus experience. In January of 2020 i met with Paul- Michael Palacios and effortlessly negotiated 2020 Lexus RX 450h. The vehicle more than lives up to expectations and would recommend a Lexus hybrid. The next experience was with the service department Jeff King addressed all my concerns in a highly efficient manner. It has been a pleasure to purchased and service my Lexus with New Country Lexus of Westport

I had a wonderful experience with this dealership from start to finish.They were all so professional, pleasant and knowledgeable.I worked with Rich Calvo, who was amazing! He was so great to deal with. He helped me find my perfect car and assisted me throughout the whole process. He was always available and if not, reached out shortly after.Derrick Hancock, was also very helpful to me as was the Manager, Ricky Garcia who was great to work with.I highly recommend this dealership if you want a good experience and a great car!

I visited Madison and she was excellent!! She was very helpful, informative and professional. I was very please with my visit and I look forward to coming back!!

Gabriella was excellent!!!. Easiest trade ever. Very happy with the customer service she gave and love my new car!!

My wife and I walked in with no appointment and we were immediately welcomed by the receptionist and Mike Stone who became our salesperson. Mike immediately got to know we were past customers with New Country Lexus of Westport. It was a very low pressure sales experience and Mike spent as much time as we needed or wanted taking test drives, showing us the cars in the showroom and lot and showed us our sales options including trade-in value. It was a very pleasant experience, very low pressure but still presented with all the information we would need to make a decision, we purchased, less than a week later. I would highly recommend New Country Lexus of Westport and Mike.

Stephen Robles is spectacular!!!!!!!!!! My husband and I were going to buy at Lexus in East Haven but after meeting with Stephen we switched to him immediately. He is so patient, easy going, informative and answers questions with ease until you’re made comfortable. He’s not a fast/quick/one answer reply kind of guy, he makes sure he answers your questions and encourages more if you have them. Benny for financing was professional! My husband and I feel so happy buying our GX from Stephen and it was a an EASY experience and I LOVE the car!!!!! Woohoo!!!!!!

Overall a great experience start to finish. Kwesi & Joshua took exceptional care of me and I left with a car the same day. 10/10 will purchase again from them.

Easy breezy. The staff were very professional, helpful, and knowledgeable. Unlike so many other car dealerships. The salesman David is great, not pushy at all. They got me the model and colors I requested without a hassle. The paperwork went quickly. The tech advisor Erique showed me how to use all the bells and whistles since Im an analogue guy living in a digital world. Stole that quote from a friend. Anyway, the Rockland and Ramsey Nissan dealerships can learn alot from Lexus of Westport.

I purchase a certified pre owned car from New Country Lexus of Westport on March 1st. I was told my loan was through Bank of America and my first payment would be April 1st. I waited for my paperwork to come in to make my first payment. April 1st comes and still nothing from Bank of America. I call the bank and ask if they have an account number for me- maybe my paperwork got lost in the mail. They look it up and say no loan exists under my information. I get connected to another department where I’m told the loan took 25 days to clear (usually takes 3-5 business days) but it took longer because the dealership made several mistakes. I should have still gotten my account number in the mail. Over the weekend I get a letter from the bank with my account number. I try to pay it over the phone and it says there’s no account in the records. I try to pay online and same thing- it says the account isn’t right. I then go to the bank in person and ask if I can pay it there. Again I’m told the loan doesn’t exist. But how did I get a bill then?! I’m told that this is the dealerships fault and I need to contact them. I’ve called New Country Lexus of Westport 3 times in 3 days. I’ve told this story 3 times. I’m told someone will call me back and no one returns my phone calls. Who has my loan? Who has the car title? Will this ruin my credit? Is my car going to get repoed? Do I call BBB?

I just purchased a car from Lexus of Westport 3 weeks ago, I was waiting for my registration paperwork (I am in NY) to inspect and register my car. I was told this car was never been in an accident, and when I questioned why the back washer wasnt working, I was told by the Salesperson Kwesi Osafo, that he wasnt familiar with an Audi car and only deals with Lexus cars. Well, to my surprised they sold me a damaged car. I took it to the Audi Dealer in NY, and I was told the car had been in some kind of accident the the cables on the back washer and back camera were switched, and it will cost $380 plus tax to fix it. I also were told the front tires were old and I need a new ones, and the license rear plate bracket was stripped by Lexus, and it will cost another $300 plus tax to fix it. I have been trying to contact them to let them know about this, and called multiple times, and left many messages, and I am yet to get a reply back. Also, they knew about the accident, but they knew it take 30 to 60 days for it to be posted on Carfax, so they were rushing to do the deal, before it was posted. Now I am stuck with a vehicle that had an accident, and I will have to deal with the loss when I try to sell the car. Definitely I will NOT ever recommend anyone to this dishonest and poor customer service dealership. The worse experience ever!!!!

Just had an excellent experience with Dave at New Country Lexus of Westport. I purchased a 2020 Lexus RX350 (used - loaner) with 6,000 miles on it. Dave did not pressure us, and was not pushy in any way. He was knowledgeable and able to answer all our questions. I highly recommend asking for Dave if you are looking to purchase a car. Next we dealt with Gabrielle in the Finance Department. I anticipated a stressful experience but it was actually ok. Due to the type of license we had, a trip to the Motor Vehicle was warranted and it was all taken care of for us and then the car was delivered to our home (we live one hour away) Great service. I wouldnt hesitate to return to New Country Lexus of Westport.

Rick Calvo was the best car salesman we ever had.He was kind, thoughtful and very knowledgable. Rick washelpful and available and responsive.A joy to work with!Terry and Chuck Tannen

Hector was amazing in assisting us with our car purchase.

I was very disappointed by the service at this dealership. It took them five weeks to process my purchase because they continuously made mistakes with paperwork, did not respond to my emails and phone calls, even made me wait three hours past an appointment time. I am not typically the kind of person who leaves a review but the customer service here was awful. While the salesman was always pleasant, his associates were not and I was even scolded for making a down-payment. After a few weeks I contacted a manager to explain the situation in hopes of expediting the process and he never responded to any phone calls I made and when I sent an email it was disregarded as well. I would not recommend this dealership to anyone. Maybe if I wasnt purchasing a used car through them and buying a new vehicle they would be better, but there are no excuses for the poor quality of service here.That being said, they never wavered on the price of the car and the vehicle was in excellent condition when I came to pick it up. I just wish the rest of the process had been as good.

Friendly, Professional, Knowledgeable, Gabriella Almeida went the Extra Mile

Probably worst customer service I have encountered! I was ready to pay their asking price over the phone but wouldn’t return my calls, send pictures or anything. They lost the easiest sale.

Excellent and courteous service on the part of all ..

Mike Stone and the staff at New Country Lexus make the car buying experience fantastic! I was treated like a VIP and Mike made sure to communicate with me throughout the entire process. Wish this was a common practice elsewhere. I couldnt ask for anything else so smooth and easy, from inquiry to car pick up. Thank you New Country Lexus of Westport!

I was interested in a car here. Drove over an hour to test drive it and afterwards was supposed to get a call back about information on the car to finalize the deal. They neglected to call me back for days. I call again to follow up and they assured me that they would look into the request, again. More time passed after which they then tell me that the car is not certified and they made a mistake while listing it, but did I still want it at the same price. I said that I wanted a car with a warrantee and I asked about if there were warrantees that could be added to the vehicle. They first said n, then said they could check. I waited more days with no response on that. Then get a call from a different person all together and when I call back to follow up on that call, they acted as if they did not know who could have called me or why. I again said I am interested in the car but asked about warranties at this point have waited over a few weeks with still no answer. I am told they will look into it and talk to the manager and call me back. I get a call about the warrantee which they dont leave the information for on my voicemail as to what the conclusion was, so I have to call them back again and then they dont return my call again for another 3 days. I called back today only to be told that the vehicle was sold. I have never had to work so hard to have a car sold to me, which has been sitting on the lot for a good while now. I had to do all the follow up, which is ridiculous. I honestly am annoyed at how much of my time they wasted and while nice people, follow through and follow up is sorely lacking at this location, so I dont think I would venture back here to buy another Lexus. Too much wasted time for a serious buyer. The customer should not have to wait for follow up and keep calling back to have simple questions answered to finish out a deal.

For a busy Saturday and considering that I was a walk-in, the sales staff in the pre-owned dept. were pleasant, friendly and welcoming. The sales team seem to be on the same page with ensuring theyre driving the customer experience and assisting all customers in a timely manner. I was fortunate to be assisted by Dondre Clarke who was very honest, helpful, professional, attentive and proactive especially throughout my car buying experience. If Dondre was unsure of how to answer a question or address any concerns, he would assure you that he will get back to you with an update and a solution in a timely manner. I would highly recommend scheduling an appointment with Dondre Clarke if youre looking for great pre-owned car buying experience.

I had a great experience at New Country Lexus of Westport. The process was very professional and seamless! Chris Kelley was so helpful and personally helped me correct an issue with my temporary tags. I would definitely buy from Chis and New Country again. And I love my ES!

This is my First Lexus & New Country Lexus of Westport exceeded all of my expectations.Chris Kelley exemplifies True Professionalism coupled with Product Knowledge & Exceptional Customer Relations. We were treated like family from the moment we walked into the dealership. Mario our finance person was also amazing!! I Love my Lexus & Love this Dealership!!

Id like to say thanks to Dondre Clarke the sales associate at County Lexus. He helped make my purchase fast and was very prompt with the follow up. Ill definitely be back in 3 years to upgrade. Thanks

Excellent service DAvid Matys was quick and fast this is my 2nd Lexus from that dealership very worth driving from NYC.thank you guys.

Amazing experience! David was wonderful from the first phone call through the delivery of my new Lexus. Red carpet service, no doubt. No pressure sales. Very willing to take the time to explain your car and all the features. I could not be happier with my experience or my new car!

Steve Wolf provided an excellent service from beginning to end. He made it very easy to go through the process of leasing a Lexus. He worked with my schedule and budget. Im very happy with my experience at New Country Lexus of Westport.

Great dealership

After a frustrating experience at a nearby Lexus dealership, I gave New Country Lexus a wary try, and from the outset of the visit, Kwesi allayed my concerns and sold me on his and the dealerships excellent customer service, and ultimately, a new vehicle. Kwesi was friendly and engaging and listened to what I was looking for, was knowledgeable, detail-oriented, and very thorough in outlining the features of the different cars I was looking at. He didnt try to oversell me, and he was also very transparent about next steps and timelines. I also appreciated the customer care from the entirety of the dealership (very friendly and seemed genuinely appreciative we were there), and Gabrielle continued the strong level of customer service through the business-end of the sale.I never buy extended warranties or add-on packages, but given the level of customer care I received, I felt confident that having my new car continue to be seen/serviced by this dealership would keep me in good hands.Highly recommend.

The staff made my service experience an absolute joy. The service manager provided frequent updates regarding my cars progress. Beautiful waiting room.

I have been using this firm for my free service that came w/ my 2018 Lexus. Because it was a new car, there wasnt much to do on the car other than normal maintenance. For these items, the service department treated me very well, started and stopped on time and gave me very good details as to the work they did and what I should watch out for on the next visit. Very polite and professional. Because my service has been free, I cannot speak to my sense of value for the price.

Jason was a true professional; first time our consultant. He welcomed me, asked if we were experiencing any issues they could check for me, got my loaner and I was off, very efficient and expedient. He took the time to review all the services required in detail and performed including the respective cost of each. Again, in and out quickly, very good experience. Jason exceeded my expectations! Thank you Jason.

Sarah was more than accommodating and was very helpful working with us via email prior to going into the dealership as we lived quite a ways away. Everyone at the dealership was extremely friendly and attentive. My only complain is that there was a big gap in time between finalizing our deal and signing the paperwork, I would recommend the business office having more availability especially on the weekends. Overall very pleased with our experience at Lexus of Westport.

Another great experience! They take such good care of my car and ensure I am happy when I walk out of the door and days later when they follow up via call, email, or text. I feel that if I did have an issue, they would make sure they scheduled me promptly and take care of any issue. Thanks again!

Anthony is THE BEST DEALER that I have ever experienced so far. He always offers smile, kindness, and hospitality, and knows what service is all about. He put himself in our shoes first and worked hard to meet or even exceed our needs and wants. He made us our day perfectly. We got Lexus with full of satisfaction. My husband and I strongly recommend him for your future dealer when you consider buying Lexus. You never regret!!!!

AMAZING EXPERIENCE! I highly recommend Mike Stone as he provided an exceptional car buying experience from start to finish! With top notch professionalism and such a knowledgeable background, Mike definitely superseded my expectations! Also, the Technology Specialist - Robert was awesome! Overall, great dealership and experience! Thank You!

I owned a 2001 RX300 and decided it was time to replace it. The choice was between a Highlander Limited or another Lexus. I made the correct choice. I purchased a 2010 RX350. It was actually a few thousand dollars less than a comparable Highlander.Everyone there went out of their way to make this a positive experience. That is usually not the case when purchasing a vehicle.Nick (manager) insured all the prep work was done correctly and on timeNoel (sales person) was very knowledgeable and helped me get as much as I could for my budget.Rick (finance) helped us through what is usually a complicated process. We also received a decent interest rate.Jarred (tech guy) spent an hour with us explaining all the features the car had to offer, he has a lot of patience.I havent dealt with the service department yet but I am sure there will be no issues there either

We found our car online and drove 4 hours to pick it up. The team at New Country was great. We arrived at 10 am for our test drive and were drove away with our financing in place and our new car within a couple of hours.This is our second Lexus and the interaction with the first dealership and now this dealership has cemented in my opinion that Lexus takes its customer service seriously. Both experiences were very positive.I have even received follow up calls from our salesman Dondre to make sure we were satisfied with the vehicle.Thanks everyone at New Country for making this a smooth transaction.

I recently completed my first purchase with New Country Lexus of Westport, and I will certainly do business with them again because of their excellent customer service and pricing. Kwesi, the salesman was outstanding and very professional. I enjoyed doing business with them.

My experience with the New Country Lexus of Westport has been very positive and the entire transaction was hassle free. If anyone is in the market for a Lexus vehicle, I would highly recommend Sarah and her team. Sarah and Anthony helped me work out a deal to purchase a new 2018 Lexus RX 350 F Sport at the New Country Lexus of Westport on August 31, 2018. Sarah was always available via email, text and phone. Due to the nature of my job, she was always available during odd hours throughout the week. Her responses were prompt and always in detail. As I was coming from NY, she even offered to pick me up from the metro north train station. In terms of price, this dealership was very aggressive to earn my business. If I were to purchase another vehicle, I would be happy to work with her again.At the dealership, I worked with Jared and Ricky in regards to the financing. Ricky helped me with some of the issue I had with my bank loan and with his help I was able to take the car the same day without having to come back another day. Jared from finance was awesome to work with and he was very personable. There were no high pressure sales tactics used like many other dealerships where they try to sell warranty and other items. Jared was very upfront laying out the pros and cons of some of the products that were available. The transaction was smooth and if you have a choice to work with someone in the finance department, I would recommend working with Jared.And lastly, Sal helped me answer all the tech related questions and help me set up the Lexus Enform App on my phone.Overall my experience with Sarah and her team has been positive and I wanted to thank you for all your help with my purchase!

From start to finish this was a perfect car buying experience. I never felt pressured and was efficiently directed to 3 Lexus models of varying price and mileage and age; and was encouraged to drive all three.By the time Id completed the purchase from Anthony Otero, I felt like we were family members!They have a new customer for life!

We had been in contact with a salesperson in regarding to driving from 3 hours away to see a specific car. The salesperson advised he would let us know if the car sold prior to us planning to go see the car with plans to buy it on 4/14/18. We spoke to the salesperson on 4/13/18 to set everything up. We left the morning of 4/14/18 and upon arrival were told that the car had been sold the day prior and none of the salespeople knew who we were. My husband could not remember the salesperson’s name as we have been dealing with multiple dealers. After waiting for about 5 minutes watching one of the sales guys talking with a manager who appeared to be scrambling trying to figure out what happened, my husband walked into the sales manager’s office. The sales manager told us the salesperson we had talked to had to leave due to a family emergency which is why we weren’t called. This was after they had told us that no one had our name. Wouldn’t you think that in the beginning they would have realized it was the salesperson with the “emergency” if that were really the truth? The sales manager seemed a little shady and my husband said he didn’t believe his story and then the sales manager started giving him attitude. I would think that he would have been extremely apologetic and understanding that we were upset after driving 3 hours. I would never buy a car from this dealer with such a lack of attention to the customer experience.

Nice staff and good service with both sales and repairs.

Mike was great. Red carpet experience. Got the RX I wanted in amazing shape. Ask for the complete list of add-ons before the final transaction for CPO because theres a time window.

The experience at New Country Lexus of Westport was the best ever. I have purchased/leased 8 vehicles in the past 15 years. Going to a dealership is not something I am ever eager to do based on the slimy games played by salespeople. But the New Country Lexus of Westport team was far better than any other experience. They understood my wife and I from the onset. They did not try to oversell or manipulate us. Michael is the General Manager and hes the reason this entire establishment is functioning at such an exemplary level. He sets the tone and the team follows and just mindblowing awesome experience. No doubt they are the only option for your Lexus purchase.

Excellent Service and a seamless process. The entire team at New Country Lexus was competent and talented!! Happy to do business with them again.

Anthony Mercuri and the rest of the staff were very friendly and helpful. I had a great experience throughout the whole new car buying and delivery process.

Couldn’t knock down the price by a couple of hundred dollars to lock in a deal. We’ll be taking our business else where.

Great people to work with when looking for a car. Not pushy like so many other places.

I was there for a service recall. They kept my car for more than a week. I got my car back with check engine light on. Everything was working fine before. They want me to pay for fix the check engine light which came on while they are working on service recall. Not happy at all.

Very good courteous and knowledgeable staff and service reps. nice ambiance and always strive for customer satisfaction.

I drove up and was greeted by a very nice young man who was personable and professional. What a way to start my day! The check in counter people also couldnt have been nicer! My car service was completed in a timely manner which included a wash. How nice! Very nice amenities too while you wait. Only one suggestion....please allow the station to be changed. A continual repeat of New12 gets mundane after 30 min, much less an hour. 😊

I would recommend Lexus of Westport to anybody interested in buying a new vehicle. The whole staff is very friendly and accommodating, made the whole transaction painless. I shopped at a few of the dealers prior to going to Lexus of Westport and it was night and day difference. Our salesman Jared did a phenomenal job explaining the features of the car and guided us every step of the way. Management team there was extremely diligent in making sure we had a pleasant and quick buying experience. Thank you again to the Lexus of Westport team!!

This service department has made it almost fun to have your car taken care of. They really go to lengths to please. Theres fresh coffee, doughnuts and power stations so you can keep doing your business while they take care of theirs! About as good as it gets!

Spacious place with a nice waiting area. Free coffee, water and snacks. I was able to work as I waited for my cars maintenance. Courteous staff too!

I had very good luck experience with Jared Epstein and Sara Dos Santos’. They are very helpful and people friendly unlike my former sales associate. The assistant manager Anthony f was also very knowledgeable and eager to put me at ease. I have purchased several cars over the years from the Westport Lexus dealer and have almost always a positive experience. I strongly suggest that you reach out to Jared Bernstein and Sara Dos Santos. I enjoyed working with them. Richard Fogel. Owner grout rescue ct Westport ct.

The service was incredible. They make the process easy going from the beginning to the end. This is now my 2nd vehicle with them and New Country Lexus of Westport will always have my support. Thank you! Job well done again!

Dealerships intimidate me a little. But, going to New Lexus of Westport was a great experience. The salesman Marcello Impellizzeri was very helpful at all times. Their great customer service exceeded my expectations. I strongly recommend them.

Paul-Michael was truly outstanding. He helped me at a time when I was most concerned about an accident I just had that totaled my previous Lexus. He was supportive, sensitive, and helped me buy just the right car to replace the one I had. Furthermore, he took relaxed and careful time to help me understand all of the new features. He made certain that I left with the confidence I needed to get back on the road safely.

The fact that I am leasing my eighth Lexus from New Country Lexus of Westport should signal that I am a happy camper! The service is superb from the moment you are in the shopping mode to when you need to begin service appointments on your new leased car. Yulissa, Anthony, Mario in the Sales and Business offices are all tops in making selection, financing and delivery seamless. The service department is the most comfortable in the area if you choose to wait while your car is serviced - for a longer service appointment, I have always been provided with a loaner. Believe me, you cant have a bad experience at this dealership...eight times without a slip up - pretty good track record for me! (PS - my marriage name is different from my posted name - but I am Tina:)

Best service and service representatives.Attentive, professional, always pleased with my Lexus service. They go above and beyondThank you Anthony and Analee.

I had Michal as a salesman & he was excellent! Answered all my questions & then some. Took his time, he was very professional in his knowledge of the car yet very personable.I am very happy with my new car! Plan on having it for many years! Thank you, Michal!!!

Service was quick and efficient. Jeff was helpful in answering all of my questions about the car.

This car buying experience was a pleasure from the moment we walked in the door of New Country Lexus of Westport to taking delivery of our new GS 350 and beyond. Our sales consultant, Noel Samuels was personable, knowledgeable and thoroughly engaged in assisting us to make the best decision to meet our needs and expectations. We were pleased with all of our subsequent encounters as well. Nick, Mario and Gil were all extremely capable and eager to ensure our overall satisfaction. There is a stress free consultative culture that is pervasive throughout the dealership. And I love the car.....thanks for making it happen guys!

Our sales person John Gouveia, like the entire Lexus of Westport Team, was very professional, knowledgeable and courteous. He listened to our concerns and questions, and came up with a solution for us. I personally hate car shopping, but wouldn’t hesitate coming back to Lexus of Westport, because they made it easy, didn’t baffle me with technical data and words/expression I don’t understand…just worked out a great deal for us. I have already recommended this dealership to friends and family, and will continue to do so in the future, definitely 10 out of 10.

Mike B. was constantly available to answer my questions and was willing to assist with any issues that arose. Excellent Service; well recommended and an excellent treat to have the car delivered to my door with ease and efficiency. In addition, the custom plates arrived after the deal was completed exactly as expected. I couldnt have asked for a better transaction.

My brother and I entered the doors of New Country Lexus of Fairfield, and we were approached by sales representative Noel who immediately gave us a courteous welcome to the dealership, and offered assistance. Noel was very polite, helpful and efficient, answering all our questions and making us feel like valued customers. After choosing a car, completing the initial paperwork, Noel introduced us to his manager Ricky, however, due to our busy schedules, we had to return to the dealership within a few days to complete the transaction.We were again greeted with the excellent customer service from Noel. He then directed us to his manager Ricky, who proceeded to complete the transaction. Ricky was courteous, efficient and accommodating. Both Noel and Ricky provided stellar customer service which makes us always want to do business with New Country Lexus of Westport, and refer this dealership to our associates, and anyone looking for a great used car dealership.

Went to this dealer because they had a large selection of Cert Preowned vehicles at good prices. Wasnt disappointed. Did a test drive. Got good explanations of all the features from Dondre....no haggling. Bought the car. Pickup was fast but thorough. Would deal with them again.

My husband and I were pleasantly surprised with The New Country Lexus of Westport. Everyone was friendly but your sales associate, David Matys, was exceptional. He was polite, courteous and professional in answering all of my questions. We felt none of the usual high pressure sales tactics employed by other dealerships. David also took a lot of time out of his busy schedule explaining everything there is to know about the 2014 ES 350. We felt confident all of our questions were answered and we are now enjoying our brand new Lexus. Every day feels like Christmas! Thanks so much!

I bought a pre-owned car (not a Lexus) from Anthony. He treated us great from the moment we contacted him until we sat down to discuss the deal. And he gave us an awesome deal! Ricky was wonderful w/the financing. Matt was very informative as well. It was a fantastic experience and I highly recommend that you go to this dealer for your next car. They treat you like family. And I am loving my new wheels!

Salesperson Michael M. was great. He was informative and very friendly. Mario was also helpful with the financing. They both made sure we were satisfied with our car purchase. Had a great experience!

Excellent, friendly, and thorough service; very honest about what is and isnt wrong with the vehicle. Truly professional shop. We also had an excellent sales experience with Steven Wolf and the New Country staff. Very helpful and transparent...much appreciated!!Im updating this as of November, 2020 to reflect my most recent experience with New Country Lexus of Westport. The staff picked up my car and delivered it to me after the servicing in a touchless process that was very considerate of the current COVID situation. The entire process was very efficient and professional. I could not be happier with the service that Ive received from New Country Lexus.

Excellent Service, Tim was consistent with his follow up, advice and recommendations during the decision making process. Tim, Joe, Anthony and the entire team at New Country Lexus made me feel welcome and taken care of. I highly recommend visiting the showroom and enjoying a test drive in one of their spectacular vehicles.

This was a great car buying experience. Non pressure and our consultant Dondre Clarke was phenomenal every step of the way. He made the process seamlessly sinplen and quick. We appreciate the great service and will certainly continue buying cars from this location. Thanks again Dondre!

The service woman was very helpful and friendly and went above an beyond to help me with a few issues I had

My experience at Lexus of Westport was almost great. They say that they are a haggle free dealership and I would say this is almost true. However, with any dealership that sells used vehicles there is going to be some negotiation. I was very pleased with the service and care from sales consultant Dondre, however, the policies within the dealership itself was what I was not thrilled with. The vehicle that I ended up purchasing had a few notable defects that I will not mention. However, the only way they would accept my offer (which was slightly below their listed price) was if the dealership didnt have to repair the 2 notable defects. While I accepted the offer after some time, I was unhappy that the dealership would force me into accepting an offer under pretenses that they didnt have to make small repairs and give me a car in the correct condition. I knew it would be cheaper to make the repairs by myself which is why I eventually accepted the offer, but it was a matter of principle. With that being said, the friendliness and helpfulness of Dondre was very much appreciated and I appreciate the professionalism from him throughout the process.

This is my second Lexus from this dealership. Great people, Support, and customer service. I would most definitely recommend this dealership to friends and family. Very satisfied customer!!

Great experience! Would recommend them to family, friends and co-workers. Ive purchase/traded in several cars over the past several years and my experience at New County Lexus of Westport was without a doubt the best I haver ever had. Im not wealthy and honestly thought Lexus was out of my price range. I normally dont write reviews, but they earned this one. Thomas from sales was not pushy like your typical car salesman and we drove several different cars before finding the right one. I told them where I wanted to be on my payments and they actually made it happen (I was ready to leave even if they were $10 off my target price). Overall, I was impressed and extremely satisfied. I hope they continue to do quality business! New County Lexus of Westport is a diamond in the rough among car dealerships!

Very pleased customers of new Country Lexus of Westport. From the moment you enter you are treated by friendly, professional and caring personnel. Our Sales Consultant (their term, ours would be advisor and friend) Mike Stone listened to what we wanted in the new car were were getting. This being our third Lexus, we were interested in the newer upgrades from our 2015 that would be in the 2018. Mike explained and demonstrated the new features, and patiently and with the utmost determination, searched to get us the vehicle we wanted, in the shortest period of time. My wife and I found Mike to be probably the best Consultant we have worked with. His patience, knowledge and friendliness made the leasing of the car effortless. We would be remiss, if we did not also mention Jared Epstein who handled the nitty-gritty paperwork and sales followup. A thoroughly knowledgeble and easy-to-work with person. Last, but by no means least is the Tech Advisor, Uri, who went through the various tech settings and how they differed from our previous Lexus.Bear in mind a dealership sales cars,but it is their Service Department that is going to maintain your vehicle,and theirs is one of the best. Which is another reason we deal with them.

This is our second vehicle that weve purchased here in 3 years. Very nice, clean, friendly environment. I would def recommend doing business here.

Best place to go! Jay was amazing - nice, friendly and knowledgeable, he answered all questions in person, over the phone and via email and delivered my new Lexus in no time. Also thanks to Ricky and Joe for their additional support on the process. All people who I dealed with made everything smooth and easy purchase.

Mike was a great person to work with, very easy and laid back and made the entire process seamless. The dealership works so professionally and makes the customers job much easier, very trustworthy staff and takes care of the customer the RIGHT way.

My experience here was outstanding. When I called about a car, Michael Kaesmann picked up and made me feel comfortable immediately. He was friendly and professional, and I could tell that this was going to be a top notch dealership. I commuted from NYC and it was well worth the trip because the car was in beautiful condition. Mike showed me the car and explained all of the features really well and gave both my wife and I as much time as we needed to examine the car and take it for a test drive. He also took the time to get to know us as people, which I appreciated. This was my first time buying a car, and I really felt like I could trust Mike and the rest of the staff. Since the car had a Pure Price, I didnt have to worry about negotiating, and I could just focus on deciding if the car was the right fit. Also the price they set was very fair based on the market, and was really a good deal based on the model and mileage. When I decided to buy the car, both Mike and Joe Jacob (the Business Manager), were incredibly helpful and diligent. Joe was able to secure financing for us at a great rate, put together a spectacular warranty package, and setup all of our documents correctly so there wouldnt be any issues with the DMV. Joe also explained everything thoroughly and answered all of our questions. I really felt like he treated us as if he were selling this car to a family member. Overall I was extremely impressed with Mike and Joes professionalism, friendliness, and attention to detail. Also the dealershipwas incredibly tidy, well organized and upscale. I could also tell the cars on the lot were extremely well taken care of. Im a very happy car owner and whenever I need another car, I will certainly be back again.

Dondre made us feel really comfortable and made our purchase seamless. I would definitely recommend this dealership to anybody that is in the market for a Lexus. The customer service is by far the best that I have seen at any dealership and surpasses all of the others. Our salesman Dondre went above and beyond to ensure that our purchase went smoothly and that our car buying experience was the best, and it was. We will definitely be back.I use Michael when I service my other Lexus and he is absolutely wonderful. He kept me informed throughout the whole process. The Lexus service department is one of the best, in my opinions and I am extremely pleased to use them.

I recently bought a certified Lexus IS 300 from New Country Lexus over in Fairfield. Anthony Otero was my salesperson and a joy to work with.Anthony made the whole process so easy and enjoyable. Anthony is a exceptional listener and never once did I feel pressured in any way. It was actually a fun experience. I felt so good about it than when the time comes to buy another car, Ill head straight back to Anthony as a loyal, repeat customer.On the post-sales side, Joseph Jacob, was very helpful in navigating through post-sale options. Again, never pushy or pressured. For me, this was a high budget purchase and I felt really good throughout the entire experience. Highly recommend this wonderful dealership. Jolene

I got to the service location earlier than my appointed time. My car was taken in immediately. I was able to work in the comfortable customer lounge, had tea and a danish, plugged in my computer and worked until the service rep called my name. interestingly enough, he noticed that i was working on my laptop and told me to take my time until I as ready. Then, he reviewed the service with me. We exchanged pleasantries and i was walked over to my car. A very pleasant, frictionless experience.