After getting scammed by apple, Frank helped me sort out all my problems with my new phone. I was able to get a brand new iPhone 13 at the lowest price possible! Such a great experience. 10/10 recommend.

Service was terrific! So easy with clear explanations! Alex is great!

Frank helped me,I went into the store to get a glass replacement on my phone. As I was there a customer walked in, I over heard the conversation, the man was very frustrated with his bill. Frank took the time to help this customer and made him understand how the billing was posted. The customer left in a better mood thanks to Franks great customer service.

Frank futie And his team at Verizon in Westport are amazing!! Frank is extremely knowledgeable and efficient. My daughter and I went in w lots of phone issues and he patiently solved each one. I would definitely go back to this verizon store for all of my tech needs

I just worked to upgrade a few phones with Alex at the Verizon store in Westport and was so impressed. He was so efficient, knowledgeable and a pleasure to work with. He found the best promotions, he transferred my data and called me as soon as phones were in. The whole process was seamless! Very happy with all of it!

Grant helped me upgrade mine and my son’s phone with such ease and knowledge- he was efficient- assured me (I’m not a techie) that he could do it all and did it perfectly in 45 minutes. Just because it’s a retail store does NOT make it inferior. The corporate store in Fairfield cannot come close to this store’s efficiency. In fact, I went here AFTER finding the corporate store in Fairfield couldn’t do anything for me and didn’t even have WiFi working! Anyway; highly recommend this place. It’s my new go- to Verizon. And Grant is fabulous.

My partner and I recently worked with Frank Futie at the Verizon store on Post Road East in Westport. Frank was very helpful, took his time explaining everything, got us a great deal and made sure our new iPhones & iPads were properly set up and working perfectly. Thank you Frank !

Stay away from this store unless you want to pay high hidden service charges and get extra fees on your monthly bill. Alex Kish sold me a hotpot that I didnt need saying that there was a special and I would get $40 off my monthly bill. That special didnt exist, and I was billed an activation fee as well as a monthly charge as it was treated as an additional line. It took me multiple calls to try to resolve this issue. This is a third party location, and NOT an official Verizon Wireless store. You will not be told the truth. Do not believe what they say.

I had the pleasure of working with Grant for my new iPhone and Apple Watch, and I could not be more impressed! He took care of everything from start to finish and made sure I had everything I need, even adding personal touches to his already amazing services. I highly recommend you request to work with Grant by name, the bro-iest Verizon employee of all time.

The whole experience at this store was amazing. The whole staff was super helpful with everything. Dominic and Alex were super patient and took their time with me. Alex was able to reset my very old email password and was able to log me into my email on my new device with no issues! I will definitely be returning to the store in the future!

Grant was great! He made sure all of my data was transferred to my new phone,including complicated data that did not transfer easily. Excellent service and explanations.

Alex Kish was extremely helpful! He is a true professional and Verizon Wireless is very fortunate to have him on their team! I truly appreciate all of the time he spent helping me with my wireless phone.

Not all Verizon Stores are created = & this one is the VERY BEST! I am all but a luddite + pretty much panic when I have to deal with Babylon technology... yet entering this a/c immaculate oasis was the smiling FRANK FUTIE navigating me through the obstacle courses of 5G foreign languages + presenting the most clear / easy to understand/ perfect option... it is a delight when you find such a relatable professional that gives you the time + attention needed to walk out into the world /// fist held high with this remarkable technology we can use to promote citizen science, seed saving and stewardship... thank you Frank... thank you technology ... + thank you to whoever actually reads this :) . blessings.

Alex was so helpful with everything. The upgrade process was super simple. He even came out to my car and even reconnected my Bluetooth for me! I highly recommend this store and working with Alex for all your phone needs!

Alex made upgrading incredibly easy. The phone was activated before I even left my phone and he made the process a pleasure. Usually upgrading phones takes so much time - he truly returned to me the gift of time ! Thank you

I have been a long time Verizon customer and went into the store to add another line to my account. Alex made everything so easy and was so helpful with the entire process. Very pleased with my experience!

Alex was amazing!! He was such a pleasure to work with and I highly recommend talking to him if you stop in the store! Fantastic experience!!!

There is the BEST sales representative named Alex! I strongly urge anyone who needs help with buying a new device or help with their plan to go see him! He’s super amazing and helpful.

Customer service was great! Alex was very informative and handled my demanding family needs like a pro.

It is with pleasure Id like to express my appreciation of the excellent assistance provided to me by Dominick. I found him to be highly professional, knowledgeable, and very helpful. In addition to his enthusiasm and efficiency, his gracious disposition above all contributed greatly to providing me with superior customer experience. Verizon is fortunate to have a manager of Dominick’s caliber.

Alex was amazing! He was able to transfer all my information over without any issues! I highly recommend the Westport store and working with Alex!!

Worked with Grant on two occasions. Very pleasant, efficient and knowledgeable. Strongly recommend this Version store.

Dominick is so friendly! Even though upgrading my phone took a while everyone was super nice and helpful.

I cant say enough great things about the folks at Verizon Wireless Zone in Westport. I screwed up my phone, and Alexander Kish made sure that i had a replacement phone in under 24 hours. Remarkable. Each person we have worked with in the store have been super helpful and smart. Grateful to each and every one of the professionals there. Thank you.

Best experience at this store, ask for Alex. He is so patient and knows what he is talking about and explains everything to you so clearly. He is also very personable and easy to talk too. Great experience because of him!

Wonderful experience! absolutely love the staff, they’re all extremely knowledgable and willing to help. They put the extra effort in to make me feel comfortable and happy with my results. Dominic was super friendly, tech-savvy, and patient with me. I will definitely be returning!!

Dominic in the westport store by cvs was exceptional. As good as can bAsGoodas

Alex was great ! He answered all my questions and I am very satisfied with his service. He was very knowledgeable and helpful. The store manager Dominic was also very friendly! These two were a delight and I would recommend them for any of your Verizon needs.

I am new to the area and happened upon one of the best customer service experiences I have ever had. Shopping for a new phone has never been something I looked forward to since I am not as tech savvy as I would like to be but I cannot say enough about the patience Dominic had with me. He answered all of my questions and made me completely comfortable with my purchase. He made sure that I understood everything I needed to know about my new phone and even took the time to help me with questions I had about my bill. I didn’t feel rushed or pressured at all.I would recommend anyone in the area that needs anything to go see Dominic as well as the rest of the staff. They all worked together as a team and truly made my experience wonderful !!

Dominic is the manager and did a great job. Very knowledgeable and helpful!

Frank was so amazing in assiting us today! He was unbelievably patient, kind, resourceful, and a wealth of knowledge. He helped us save a large sum of money and was just so helpful! Great service, would definitely recommend the Westport store!

I called Verizon in Westport today and spoke with Juliana. I was undecided as to which phone to buy, she gave me an overview of the phones and sent me a quote via email. I went into the store and purchased a phone. I was very pleased with Juliana, she was so helpful and provided excellent customer service.

I was in need of a new phone and was very indecisive about what phone I wanted. Dominic the store manager was amazing. Dominic was able to provide different phone capabilities and helped me decide on a phone that fits my needs and use. Dominic was extremely patient, kind and answered all of my questions with expert knowledge. He should be commended for his professionalism. I will definitely be back and will be asking Dominic for help.

Even though they could not meet the promotional pricing another carrier was offering they were super helpful in helping me understand my pricing and the questions I should ask when switching. They even helped me when I had issues porting over to the new carrier. I look forward to returning to Verizon when my contract is up. Thank you.

My phone was dead Grant greeted me and let me through the process to get a replacement phone using my insurance. He put in the order for me I got my phone the next day I brought it to him later but he installed everything for me. Everything works perfectly he is beyond awesome. I hope his boss can see this review.

These guys are so nice and friendly and helpful. I Went in for a new case and ended up with a new watch for almost no extra money. They also let me bring my dog in from the car.

The staff is amazing. Competent, cordial and never impatient with those who are not digital natives. Bravo and thanks .

Great customer experience. The staff was incredibly helpful, particularly my sales person, Alex Kish. He was knowledgeable of all the products and helped me save money.

Dex took really good care of me. His service was top-notch. He drove all the way down to Riverside to service my phone and dropped it off at my house on the way back. Great guy. Great service! Thank you Dex!

Such a good experience. I went in pretty late and still didnt feel rushed at all. Alex was super helpful.

I worked with Dex and he was more than helpful and he set he up everything for me.He was patient and answered all of my questions.Grant also helped me when Dex wasnt in one day.I am very pleased with the Westport Version store.Anthony

Excellent, professional and courteous service by Alex.

Ok best experience I’ve ever had at a Verizon. Grant was super helpful and knowledgeable. The guys even brought my mom and I some pizza while we waited for the data to transfer over to our new phones! Highly recommend.

I had a wonderful and absolute best customer service experience possible today with Grant at the Verizon Westport, CT location.I was originally just going into the store to ask a few questions about adding my son to my plan as part of the family plan package. His mother and I wanted to do research on which one of our cell phone providers provided a better, economically friendly plan. We had no intention of signing up, let alone buying a phone today. In a very welcoming, so non pushy manner; Grant pulled up my account to see what he could do for me and my son. As he was looking over my account; he asked several questions and found out that I was being charged for services that I never used. He made me aware of this; and called Headquarters and worked with another true, very friendly Verizon professional named Courtney. After the three of us talked on speaker; Grant rebated me for all the services and part of the plan that I had never been using. Grant and Courtney were also able to cancel that part of my plan and fix a technical issue that was causing a roadblock in adding my son.So I ended up leaving with a substantial rebate, a new phone line for my son and to top it off - a great deal on a new iPhone for my son.Grant is the epitome of a honest, true sales and client service professional! I would tell anyone in the process of switching phone providers or looking to buy a new phone to go see Grant in Westport. In over 20 years having a cell phone, today was by far my #1 experience ever. Thanks Grant and Courtney!Best,Ted

I cant say enough good things about the service level at Verizon in Westport by CVS! It is like having your own personal Verizon concierge! Dominic went above and beyond to help me with multiple complicated tasks that could never have been sorted out over the phone. And somehow I left with a new phone and saving money on my monthly bill!

Julianna was absolutely terrific! She went over and beyond my expectations to get me and my family new phones fast and at the best price! Julianna is clearly customer service oriented and was happy to answer all of my questions! 5 star experience!!Jeffrey

Amazing service from Dominick and Grant. Dominick found the best phones and service to suit mine and my husbands needs. Grant set up the phones and was very patient with my gazillion questions. Neither gentleman made this senior citizen feel dumb and each tried their best to assist me in every way possible. We went to another Verizon store a few days ago and salesman was rude and unwilling to help. As a result he lost the sale of 2 phones and by my sons reccomendation we wound up at Westport Verizon. Thank goodness. This is the Verizon store to visit for excellent service and value.

Easiest experience ever. Dex had me in and out with a new phone in no time at all! And Thomas was very helpful as well!

Today is October 30,2020 and I came to the Westport Compo Verizon to connect my ipad to my cellular and also showed me how to connect my external hard drive and he also set up my Bose headphone to my ipad which was so amazing. Ben the wonderful representative who came to my rescue without a blink of an eye. He not only connected all three devices and he also showed me how do it as well. Ben is very bright and has a very comprehensive view of Technology and has a great ability to explain it in a simple manner. Anytime you want to purchase a phone, ipad etc - definitely come see BEN at the Westport Compo Verizon. BEN is here everyday except Thursday 10-8pm. Thanks again Ben you got a 10 and yes you do have a great smile through your eyes😊

Dex was super helpful and very easy to deal with replacing my phone. Store was clean and all staff were great. Thank you!!

Edited in favor: SS Note 20 purchase. Salesman Grant = A+. The Verizon contracts are CONFUSING and complicated.I had a pricing concern and salesman Grant reached out to me afterwards to clarify. Increased on one line, yet reduced on another. Hard to understand the bill.ALL is well, and I got exactly what I was quoted.Thanks for the honesty! Jim

Best Verizon store in the area! Dominic is so knowledgeable and focused on customer service! Definitely recommend coming here.

Stopped in for a new phone and iPad! Dex was super helpful and really knew his stuff! Everyone had shields on and tons of hand sanitizer being used so I felt super comfortable!

Troy Rambo was amazing he help us out! He had provided us the best service!

I just had the greatest experience with Dominic and the staff at Verizon wireless in Westport. Dominic really knows his stuff and even though there was a long line he made sure to get help for us and get our machines working at top levels!His professionalism and knowledge was really helpful especially during this tough time when screens are so important! Thank you!Grant Miezis was very helpful and knowledgeable. He patiently helped my 10 year old daughter transfer her iPad info and tried to make it very easy! Thank you Dex for trying to help with roadblocks! You guys are the Vest! Well run store all the way around!

My family has been using the Verizon store in Westport for many years. My husband and I are not very tech savvy so we need lots of hand-holding. Every Version staff member we have dealt with seems to have a reservoir of patience, and a very good understanding of what we need. They present all the options and are always on the lookout to save us money. I recommend this store highly. Have just purchased two new phones and got very good input and service from Grant and Dominic DePasquale, the store manager. Thanks, as always for making us glad we are Verizon customers. Update: went back for some more help a few days later and got very good, patient service from Dex. He even offered to deliver my iPad directly to my home when the service was complete-above and beyond!

Troy is the reason that I come to this particular Verizon location! I know that he will help me troubleshoot all of my technical issues and informs me of the current promotions. He goes ABOVE AND BEYOND to ensure that no questions are left unanswered- super helpful. I have never had a more enjoyable experience with a wireless retail employee. 5 stars for Troy! I recommend requesting to work with him in particular- you will not be disappointed. Very trustworthy and personable! Customer service does not get better than this!!

Grant is outstanding, super helpful. Walked through each step of my new phone. Excellent thourough paitent and understand.

Recently got a phone from here. If you go ask for Dominic super helpful and really went above and beyond for me great store will definitely be back.

Troy was excellent. Helpful. Calm. Attentive. Knowledgeable. Kind. My phone was fixed quickly even though it had a major issue.I would choose Verizon instead of going to Apple anytime. It’s a pleasure.

Dominic and Dex were unbelievable. What great customer service. My phone failed and they had me up and running in a matter of minutes. Highly recommend this retailer!

Today I visited this Verizon store quite by accident and it made my day - even in all the turmoil of todays unsettling health issues.Dominic and Owen were so over the top with service that in my 15 years as a Verizon customer, I have never been treated so well !I am limited on the technology side and they did everything to help me, including setting the phone up in my car !It was a terrific retail experience and so great that such young guys had the patience to deal with an older person. Their Moms did a very good job raising them..I will go back there for every phone need and am very appreciative of their knowledge and kindness !Sue from Southport

Troy Rambo is the best! Very pleasant demeanor with lot of patience for the technically challenged. If you have phone issue that you cant resolve, I would highly recommend that you visit him at the Westport Verizon store. Krys Woolard

Dominic was amazing. So helpful, friendly and customer service oriented! We had to make several change and he helped us get everything accomplished. I normally hate going to the phone store but I would go back to work with Dominic anytime. He’s an asset to Verizon!

Great customer service. Worked with Dominick who was friendly and knowledgeable. Helped us transfer from T-mobile to Verizon - he was efficient and made it easy. Highly recommend

Westport Verizon has great customer service . They were patient and helped me out with all the problems I had with my phone service . Grant was very helpful ! I highly recommend going to Westport Verizon .

Great service, Dominic was very helpful in finding the best plan for our family at the best price.

Great service

Juliana Garcia is one of your representatives. I truly had issues that finally took 2 1/2 hrs to correct. When we finally got to the 5th or 6th agent, my number was compromised and I was part of identity theft. Thanks to Juliana, trying to help the agents but helped me in contacting my banks and credit cards. She was a jewel and very competent.

Had a wonderful experience. Angelo went above and beyond to help me- i needed various services including a new phone and he was thoughtful and thorough and took his time to really get me set up and on my way. Will definitely come back here again next time i have any issues with my phone or Verizon account!

Great great service! Troy Rambo was so helpful!

I happened to be in the area and stopped in to plug my phone in to charge and they were so friendly and accommodating. Jessica very knowledgeable of the iPhone product and answered many of my questions, and Dominick also greeted me warmly. I will definitely go to this store before driving to Norwalk if I have any other needs regarding my Verizon account or phone. Thank you!!

Dominic helped me today with two new phones and an Ipad. Directed me to the best products and plans, which is not easy to do on your own. Very straightforward and easy.

Angelo was amazing. I was rather nervous about damaging my phone and he was honest and wonderful. I left feeling confident and knowing I can come back with any questions for Angelo.Most sincerely. Kara

Great service from Wesley on a rather complex order/upgrade to a combo iPhone X plus iPhone 7. Busy store, but these people are pretty sharp, taking care of lots of customers with alacrity and empathy. Having worked in retail, I was totally impressed with the whole operation.And especially with the deal Wesley got for me. It took a lot of time, attention to detail and, yes, patience, but by the end of the day (literally) I felt I had it all, at a great price--INCLUDING--courtesy of Jay and another great staffer whose name I didnt catch--a couple of donuts left over from the customer refreshment table!Yay!

Deb was super knowledgeable and helpful, even entertained my 7 year old while waited. Fully recommend!

Jermaine is a fantastic sales man. He went above and beyond to solve all of my problems. He even went to my house to set up my WiFi because I had no clue on how to do it myself. Michael was of great help also. He was able to get give me the extra help I needed to understand my new tablet I got with my unlimited plan. I will never go anywhere else. This location looks amazing, the sales staff are very knowledgeable. Five star customer service all around.

Angelo is my hero today. Recovered all my info and got me all set up with my new phone and iPads. He literally saved the day. Excellent service. And we even had some good laughs. Above and beyond five star service.Thank you so much!!

Helped me out with a broken phone and our plan. Always great customer service.

Went in with a water damaged phone!!! Angelo was patient, kind and found a way to get me a new phone!!! Then he helped me reset my Apple ID password because I could not remember it !! He was able to retrieve my contacts. He also helped me redone load my apps!!! Angelo also helped put my emails back on the phone and helped me reset those passwords as well since I could not remember them. Angelo also put all the new password in my notes so I remember for next time!!! He is the best and will only see Angelo from on and tell everyone I know about Angelo!!! He is an asset to the company and hope the company realizes that

Grant gave me great service. Very patient

Angelo provides fantastic customer service. He was very proactive in addressing all my concerns and was very attentive to meet my time constraints. He managed my expectations every step of the way. My visit to this Verizon franchise location followed my frustration with Verizon’s corporate store down the road. Service from this franchise store is head and shoulders over the corporate store. By the way I was a former AT&T customer.

Angelo is a great!!! He was amazing in helping me with my phone exchange when I don’t like the first one too much and helped me with my email!! I will send all my people to that store because of him and tell everyone about his service!! Thanks for having people like him working for your company !!!

I walked into the store and was pleasantly greeted by smiling faces. Everyone was very courteous & professional. Tamar, Angelo & Jason were amazing to work with through the entire upgrade process. I highly recommend visiting this Verizon location!

Absolute worst customer service experience of my life. I had been a longtime ATT customer and decided I wanted to investigate switching. Work with Ricardo and he tried to push things past me without noticing and then down right lied about other things. He put a screen protector on my new phone without saying he was going to charge me for it. $50 for a plastic screen protector! which I never asked for. Then he setup a 128GB phone without asking which size we wanted knowing it was more money for him. Finally, he tried to do a data transfer for $35 without advising us that this was another thing they charge for. He did all these things hoping we wouldnt pick up on them. Then finally, he told us Verizon was going to give us $150 per line rebates due to switching from another carrier. Turns out that was a lie. And he also indicated we could call and ask for the activation fees ($40 each line) to be waived since we were long time ATT customers. Again, another lie.To top this all off, I called Verizon customer services about my experience and to confirm I was SOL for the rebates. They confirmed I couldn’t get a rebate and that I couldn’t get the activation fees waived. They acknowledge this location really screwed me over but didn’t offer to do anything to make it right. So even thou Ricardo at this location provided the worst customer service experience of my life, Verizons corporate customer service wasn’t much better.Stay away from this store!

J was awesome! He lent me a loaner phone for three days while he worked on my old phone, and ultimately hooked me up with an awesome refurbished 6s at an incredibly affordable price. I’ll be coming to this Verizon store whenever I’m in cell phone trouble.

I was lucky enough to have William OConnor help me with my recent purchase of an IPhone 7. He was extremely pleasant and very capable and able to help me not only navigate the new phone, but helped me to find all my old contacts etc and transfer them to my new phone. He was an exemplary employee willing to go the extra mile for a customer. I walked out of Verizon with a big smile on my face and my head held high, thank you William

Whoever hired Jermaine for employment at Verizon must be a rather astute perceptive supervisor!! Having been a retired teacher for many years I observe employees closely. You are most fortunate to have one with the qualities he possesses-expert expeditious service with an extraordinarily pleasant and humble demeanor (especially with his vast impressive knowledge)!!!!! Jermaine is outstanding, solving my problem masterfully!!!!

Angelo stayed overtime to help us with many different obstacles and attempts to switch from AT&T to Verizon. He went above and beyond to make sure all would work before we switched to make sure we would have no issues. He spent 2 hours working with us, he did an amazing job.

Jermaine Gordon is absolutely a tech genius, and personable/fun to work with as well. Can most people say that about the stooges who work at the regular Verizon store? Seriously, hes the first and only cell phone salesperson who did not leave me feeling like my head was about to explode! Even better than Tamar, folks!

If you get service from this store, I advise that you go to Jay. All of the employees are awesome but Jamian is a very respectable young man and is very knowledgeable about the products and services they offer!! He gives great advice on all technology and is just an intelligent employee. He never tells me no ..he knows how to work around problems and gives great customer service at all times. Great Salesman!!

I came into Verizon to set up my new phone. Joel helped me and what a professional!!! He explained everything that I needed to know and didnt try to continuously upsell me - I did that on my own just fine. He was sweet, patient and incredibly knowledgeable. What a breath of fresh air. Its employees like Joel that seals the fact that I will never leave Verizon. Thanks Joel!!

Germaine is simply the best. He helped me with all of my passwords because I forgot them for gmail and Yahoo. He is very detailed with how he explains the plans and different options. You can tell he really cares about your satisfaction.

Angelo was a life saver when I can went into the store with a phone that would not open. It is so great to deal with someone who quickly understands the problem and knows how to fix it. And he did not talk down to me either! Judy

Angelo was great. Really helped me quickly and efficiently.Would recommend to friends etc to see him when time for phone or just help with current one

Delighted with service. I had major problems the past two weeks. Each time Chris solved the problem quickly. I have been CEO of 3 companies and would hire Chris in a minute just because of his customer service skills. EXCEPTIONAL

Went into the store to check on my bill as well as my personal laptop!!! Angelo was a great help and always helps me for whatever needs I have even if its not really Verizon related!! Im an older woman and always feel like Angelo is there to help me and extremely happy with his service everytime!!! Make sure to see him when you visit the store!!!

Dex was such a great help - super professional and friendly!

Dominic and Angelo went above and beyond in helping me with several phone issues I was having. They transfered my data to a replacement phone with no questions asked and were very professional. Highly recommend!

I am a loyal here! Been coming here for every phone for the past 10 + years. They go way above and beyond to be helpful. All great guys and outstanding service!