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Arctic Spas Denver
10601 W Interstate 70 Frontage Rd N ~ Suite 101, Wheat Ridge, CO 80033, United States
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Arctic Spas Denver
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Jo
Review №1

OUR NEW RITUAL! We are so thrilled we found Arctic Spas. We mustve watched their tutorial videos 100 times before purchasing. After owning for over a month, we believe in the quality. Although requires maintenance, the cedar cabinet is gorgeous, love the wood look in our yard. Kyle and team were great to work with through the process and made it easy. They gave us extra time from purchase date to get our backyard ready with a pad and stayed connected with us through delivery. Theyve offered help and advice with ongoing maintenance questions. We feel like theyre available for us after purchase.

Lo
Review №2

Had an awesome experience dealing with Arctic Spas of Wheat Ridge. My salesman Kyle was incredibly knowledgeable about every aspect of my Ocean Spa. I needed time to get my cement pad, wanted to wait for my regular electrician. And every time I had a question about procedure, wiring, depth of pad - it was always answered immediately. Their staff put me through Spa School and felt so comfortable with chemicals and my Spa Boy. I still call weekly when a question comes up. I am loving my Ocean Swim Spa.

R
Review №3

Our sales person, Joe, was friendly and informative from our very first visit to the store. He helped us sort through the best of many models for our needs. We are delighted with the new tub. Its attractive and functional; the whole family is enjoying it now that the weather is finally getting cooler. One piece of advice for any hot tub dealer: It would be helpful to maintain a list of quality service people to help make arrangements. In our case we needed a structural engineer, construction company, electrician, and crane company, to say nothing of having to work through local building codes and permits. Were happy to finally be able to enjoy the tub every day.

Sh
Review №4

We just purchased our second spa from Arctic spa. They are a great company who delivers on what they say and they provide a great spa. From the sales team and owner Michael to the delivery crew and even training at spa school we have had a wonderful experience. Every single employee will bend over backwards to make you happy going above and beyond. I can not say enough good things about this company their employees and spa’s.

Ke
Review №5

We are so happy! Everyone at Artic Spas in Denver were so welcoming! We were very comfortable testing the hot tubs and swim spa. We did not feel pressure to buy, but were so glad we did! They teach Spa care, and will come for maintenance. However, we have not needed that. Delivery was great, they arrived on time, and were professional. We feel this is worth the cost, Our lives are better! We highly recommend Artic Spas! Joe is fantastic, easy to talk to!

Ab
Review №6

The staff at Arctic Spas have been wonderful! From purchasing to delivery set up and completion, they were very helpful and willing! Kyle was great with selling us the pool, Bill was good help coordinating and Austin and Will went the extra mile to get the hot tub in place with patients and creativity!

Fr
Review №7

Our overall experience was good. I think it may have been because we live relatively far away that bb the set up crew had to hurry through the process. They added the 25 pounds of Oxen salt all at once which is not recommended. The salt should be added a pound at a time with several hours in between. We ordered the spa at a home show that our children attended and thought we got a good price as a result. Subsequently we learned that our price was at the top of the SRP for the Ocean spa. We love the spa and spend time in it every day with family and friends. I would suggest having the set up people drop by customers’ homes at the 6 month and year mark to touch base and answer questions.

Ka
Review №8

We LOVE our arctic spa! The entire experience was wonderful. Joe was very patient with as while we chose which model was best for us & never made us feel pressured. This is our first time owning a hot tub and everyone at arctic spas has been so awesome & helpful when we have questions about our tub. We live up in the mountains and even in really cold weather its been very energy efficient. After a full month of daily use we really didnt see a noticable change in our electric bill.

Br
Review №9

I had such a wonderful experience with purchasing my first arctic spa 6 months ago for my mountain house, that I came back to purchase another one for my full-time residence. Both times, Kyle Gutherz at Arctic Spas Denver was my sales rep, and he couldnt have been any more helpful, informative, nice, and understanding. Kyle made the entire experience easy and made me feel like I was his only priority. Whether it was in the showroom or on the phone, Kyle spent a lot of time with me answering all my questions, making sure I was happy with the information he was giving me and the decisions I was making, he never tried to influence me one way or another, and was very responsive in calling me back when I left messages if he was away. The product itself is amazing, and coupling that with the premium service I get from the Arctic Spa team, and Kyle specifically, made me come back as a repeat customer. I will definitely recommend Arctic Spas to anyone looking for a fantastic spa experience.

Jo
Review №10

I admit I spent over a hundred hours researching spas, including visiting multiple dealers several times. I was most focused on the quality of the water, i.e. I did not want a strong chlorine or bromine smell and irritant on my skin. My sister bought an Arctic Spa and loved it, and suggested I include them in my search. I went to the store and began my research of their product with Kyle. He was extremely knowledgeable, and able to answer all my questions. He provided a high level of service through my research, and continues to do so by answering any questions that come up after the product was delivered. Ultimately, I believe that Arctic Spa has the most sophisticated engineering for sanitation; specifically, their salt water system provides an amazing water quality - the chlorine levels are so low that they don’t even show up on a test strip. I opted for the Spa Boy option, which monitors things for you, facilitating the ease of use. Originally I was planning on getting a tub from Costco - after researching a lot, I concluded that it was worth it to spend the extra money on a better product that has a much more desirable water quality. I’m extremely please with my purchase and Kyle’s great advice through the entire process and beyond. This Denver location is fairly new, but the one in Dillon has serviced Summit County for many years, and that store has more stellar reviews that you can look at - I mention it because there are not many reviews for the Denver store yet, and so I used the ones in Dillon for my research. I definitely think this is the best product on the market now, and recommend anyone to simply go to the store and talk to Kyle if their curious about exploring purchasing a spa.

Al
Review №11

We recently had our Arctic Spa delivered and have been using it every day since! I can’t say enough about the quality of service from the team AND the quality of the spa…not only works incredible, but looks great in our small Denver backyard. If you are looking for a spa that holds up in the every changing Colorado weather…this is the one.

Ma
Review №12

I have had my arctic spa hot tub for a couple of months now. I have enjoyed using it nearly daily and sometimes more. The jet massages are great and every seat is comfortable and relaxing. I love the way my skin feels from the salt water and the yes system is my favorite. I highly recommend Joe and arctic spas of Denver. Joe is very professional, dependable and knowledgeable about all the products and site requirements.

Da
Review №13

First time buyer and what a fantastic experience! The customer service is through the roof! From the first time I walked in the store, to the delivery, set up, and continued support they have been beyond exceptional. A truly no pressure experience from start to finish and they make a point to spend the extra time and attention to make sure every customer gets the best product for their needs and budget. The product quality is phenomenal and I would highly recommend Arctic Spas to anyone in the market for a hot tub/spa.

Da
Review №14

This is THE place to to purchase from if your buying a hot tub! Kyle is amazing both during and after your purchase for Any questions.

Mi
Review №15

Very nice clean show room with friendly service

y2
Review №16

I was extremely happy with not only my purchasing experience buying from Kyle Gutherz at Arctic Spas Denver but all their people were great to deal with from start to finish. A lot of people can sell you a good product but for me the real experience to judge them by was when the product was delivered. Bobby & Austin arrived right on time and made me feel completely at ease from the moment they arrived. The installation went smoothly and just as planned and both Bobby & Kyle even stayed around afterwards to explained how to seamlessly operate the hot tub as well as walked me through how to check the chemicals and made sure I was ok with all the information before they departed. Kyle, Austin & Bobby have even called me several times since the delivery just to make sure we were thoroughly enjoying our new investment. Thanks to everyone at Arctic Spas Denver for a great overall experience. I would easily recommend them and the great hot tubs they offer to anyone who has ever considered making the same enjoyable life-long purchase as we did!

Sa
Review №17

Arctics Spas provided me with great service. They turned around my order within the week and provided help throughout the whole process. Kyle Gutherz was particularly helpful and organized my whole delivery.

Li
Review №18

Our experience with Arctic Spas Denver has been wonderful. Response time, knowledge, and customer service has been on point. This is our first time buying a hot tub and Cory worked with us to accommodate our needs and preferences. We love the forever floor, jet systems and the simplicity of our 1 pump Eagle hot tub. Would highly recommend Arctic Spa!

Da
Review №19

Exploring options. Great customer service and Kyle was super informative and very low pressure.

Bo
Review №20

This place has the best quality spas you will ever find. They have a badass service tech there, with spikey hair and a beard. He knows how to get $h!t done!!!!!

Ja
Review №21

I wanted to come back and comment now that we have had our arctic spa over one year. its FANTASTIC! no issues at all and we have used it 3 days a week or so since. the guys at Arctic spa denver are awesome, Kyle G. went above and beyond during the sale, but more importantly has always been reachable for follow up questions since then. At some point all the hot tubs are basically the same, the staff really sets this place apart.

Do
Review №22

We apparently had a relay switch fail, which caused the circuit board to fry, literally, so we called for a service repair. Much to our surprise, they send someone out the same day, and got us back up and running!Our tub was out of commission for about three weeks, and the water was obviously not looking good, and the service tech even provided us with some extra chlorine to get the water back to normal.While we didn’t buy our tub here (we bought our tub before this store opened), this was Definitely a five star service experience, and I would certainly recommend this store.

tr
Review №23

Kyle was super helpful. Good communicator and was able to pick out the right spa for my needs. It wasnt about selling the most expensive but more about making sure the customer got the right product for their situation.

Da
Review №24

I offered to sell my used spa and the owner, Kyle, told me he could take a look and make an offer. He did but said since there was a bit of water in the bottom he couldnt evaluate it without removing it and taking to his shop. We agreed on that. Then, a week later, he changed his mind and said hed have to charge me $565 to remove it and would return my money if there was any value. Shame on me for accepting. Once the spa was removed, I never heard a word and its been 2 months. Of course, if I contact him hell say there was no value. Maybe not but Ill never do business again with this character after several mis-statements, changing the deal midstream and then completely taking advantage and failing to even communicate. There are far too many options for purchasing a spa. Why not go to an honest dealer? Update: 8-22-20: After reading my review, the real owner contacted me and apologized, admitted they had dropped the ball and assured me there was no useable value for my spa. Nonetheless, to apologize he refunded my money.

Jo
Review №25

100% satisfaction guaranteed with Arctic Spas Denver! They were committed to exceptional customer service from day one, from pressure-free guidance to a quality spa, coordinating a crane for my spa’s location, commissioning help, and continued support as I learn the chemical balance techniques (I plan to add a salt-water system in the future).I was intrigued by Arctic Spas after a conversation with my Uncle who has loved his spa for the past 10 years. He noted the frame-insulation design as it uses the heat from the pump/motor to help heat the spa and keep the electricity bill low. After one dip, my mind was blown by the beautiful design, simplicity, and powerful yet soothing jets. I recommend the signature spa that balances pumps (2) with good pricing.Kyle and Bobby will take amazing care of you along with the owner, Cory, who personally delivered my spa.THANK YOU ARCTIC SPAS!

To
Review №26

Couldnt be more happy with the Arctic Spa that I purchased. Even better is the service after the sale from the guys at Arctic Spa. This was the first hot tub Ive ever owned, so Ive been contacting well after the purchase date to check on follow up questions. They always make time for me and follow up relentlessly. Its been a first rate experience all the way around. I cant recommend them highly enough.

Ke
Review №27

First off, Im not one to write a review. My husband and I received such great care from Michael and Corey that I had to say something.We had been on the hunt for a swim spa for quite some time. We checked out the other guys in town but there was always something that didnt feel right or didnt add up, especially for the price. Then we found Corey at Arctic Spas Denver. We looked at the 14ft Ocean Swim Spa and immediately fell in love. Corey explained, in great detail, the benefits of this particular spa. Once he explained the Spa Boy System (salt water) we were in. It seems so much healthier than a regular chlorine system and we love the soft feeling of our skin after some amazing spa time.We never felt pressured to buy a spa or add additional features. Both Corey and Michael were so easy going and easy to work with. They were excellent during the delivery of our spa. Very knowledgeable and impressive attention to detail. If there was ever a worry about installation, it was erased once they got to work.We will only buy from these guys in the future even though our spa will last more than 20 years. Which brings me to another great feature. All the parts that could possibly need replacing will always be available.We couldnt be more excited about this spa. We work out in it several times a week. Both my husband and I have seen very nice results from exercising in our spa. The relaxation benefits are heaven. Its really tough to get out.Thanks again Michael and Corey for taking such great care of us

R
Review №28

We worked with Kyle throughout the info gathering and deal making on our new Cub Legend, and could not be happier. We drove up from Colorado Springs, because I knew the Arctic spa was better built and better insulated. Kyle was able to fill in the blanks and what was even better was able to make the numbers work. He was and so far remains quick to get us answersBobby and his team was able to make the install go as smooth as possible with 20 of fresh fallen snow in the yard. And he worked well with our electrician to make getting it connected while sliding into place (a feat not easy due to position, and previous hot tub wiring). This also included taking out the old tub.The Tub itself. To tell you the truth, we really struggled with the idea of paying so much for a tub. But we are so glad we did it. You get what you pay for. What blows us away, is the water temp can actually climb with the lid off. Our old tub if we were in it during a COLD night, we would be forced out within 35-45 minutes due to the temp going from 103 down to 99 in that time. This tub actually climb a degree or two in similar situation.Aftercare - We were having problems with the wifi hook up, and Bobby was back to our place just a couple days after first install, and was able to get that fixed with a replacement part. The only other problem we had was quickly fixed over the phone. So far we are very happy with the treatment from Arctic Spas of Denvers team and super pleased with the tub itself.

Ju
Review №29

WOW! 1st -Hands down the best quality product on the market! Followed by excellent custom service. These guys Cory, Kyle and Michael all go the extra mile to provide 1st class customer service! They even personally delivered the hot the day before thanksgiving after a full days worth of work! The respond to all questions and needs quick and professionally. If you you enjoy 1st class service and a quality product this is the only place to go!

Sa
Review №30

We purchased a Kodiak Legend Select a few weeks ago and couldnt be happier with the entire process and result. We initially heard about Arctic Spas from our contractor, who recommended them as one of the best spas in terms of longevity in a harsh environment. We spoke with Kyle and he invited us out to the Colorado Garden Home Show so we could see their spas alongside other brands. It was clear after a side-by-side comparison that they are a step above and beyond the rest. We ended up choosing a salt water Spa Boy system, which really makes maintenance much easier. Delivery went very smoothly and we are enjoying the spa on a nightly basis. We couldnt have asked for anything else to make this experience go better. Thanks!

Jo
Review №31

Bought our new spa. Bobby who came to install the tub was very helpful. We had a couple of non warranty items that needed to be taken care of and they came out and helped troubleshoot and got our hot tub up and running with no complaints. I would recommend anyone needing or wanting a hot tub to contact Michael or Corey at arctic spa.

Na
Review №32

We bought the Arctic Ocean Swim Spa and couldn’t be happier! The crane broke down the day it was set to be delivered but Corey and Michael’s delivery crew HAND LOADED it onto the pad-1900 lbs...unbelievable! We have been in it every day since and get a great swimming workout and relaxing massage. Best investment we’ve made!Michael and Corey checked in regularly the first week to answer all our questions and ensure we were satisfied. EXCELLENT quality spa-worth every penny! Thank you Corey and Michael for the great service and quality product.

Be
Review №33

Quality products and service. Kyle was very helpful and didnt mind taking the time to answer all of our questions.

Sh
Review №34

We had a very old arctic spa that needed replaced. I contacted Kyle Gutherz at Arctic Spas. He and his team were so very helpful. I was able to manage most of the sale over the phone. Our challenge is that we live on top of a mountain with very steep terrain. Kyle and his team worked until they found a plan to get our new spa up to its new location. With the steep terrain and our crazy driveway, they could not get a crane up to our house. They really had a challenge with us! I cannot say enough how much appreciate all the problem solving and ingenuity to figure out how to get the spa there! They were wonderful!!!! Great job guys. And best of all if how beautiful our new spa is-we absolutely love it!

Do
Review №35

We bought the Summit XL from Arctic Spas Denver and have had a seamless experience. We love the Spa Boy salt water system and couldnt be happier. The entire staff and especially Kyle were always willing to answer our questions, from delivery, installation, and particularly about spa care and upkeep even AFTER the sale was complete. You should buy your tub from these guys because its a huge investment, and youll need customer support long after its dropped off. They are calm, kind, helpful, and the most knowledgeable spa dealers around.

Jo
Review №36

My favorite quality in Arctic Spas Denver is the time and attention they have provided me. I am a difficult customer and I ask lots of questions; as well as, multiple visits. Corey and Kyle have always given me their attention and time to work through my questions. I ended up buying the Summit XL and I have been extremely satisfied with the hot tub. Furthermore, I was having difficulty getting my chemicals to balance correctly and Corey has gone out of his way to help me resolve the issue. He has also sent multiple follow up emails making sure everything is in working order. I would strongly recommend Arctic Spas to anyone.

Li
Review №37

We have purchased two spas for two different homes fifteen years apart from Arctic Spas and Cory. We highly recommend both the Arctic Spa brand as well as Cory and his team!

Su
Review №38

Just wanted to let you know how pleased I was with my recent order for a replacement cover. Everyone out of the Denver location were very helpful, polite and friendly. The cover was delivered and setup perfectly and they also hauled off my old cover that was not an Artic Spa cover that was water logged and heavy. I really appreciate them removing the old cover and their professionalism.

La
Review №39

My husband and I had been shopping for a hot tub for quite some time. Weve always owned hot tubs, but hadnt purchased a new one since we bought our house 5 years ago. One step into Artic Spas and you could tell that the quality of tub far exceeded any others we had seen or owned. Cory and Michael are extraordinarily knowledgeable and never once pressured us to buy. We bought our tub a few months ago and I wanted to wait on my review so I could report back exactly how the tub is working. It is so efficient that we rarely have the heat on the tub. Its own purification cycle keeps it the perfect temp. Due to its insulation, I havent noticed a difference in our energy bill; which means its likely less than $10 a month to operate. Weve been told that it wont exceed $20 a month in the winter and I have no doubt. I will report back in January/February. It requires very little maintenance to maintain the perfect PH, etc. My husband and I use this tub almost every night, our kids at least 2-3 times a week and our friends are coming out of the woodworks to come over and use it :) Cory and Michael continue to be of service even months after our purchase. The tub is amazing and the customer service is top notch!

As
Review №40

The most knowledgeable staff and owner in the Denver area! They helped me find the perfect Swim Spa for my needs without any hassle at any point in the sale. They have a massive selection of tubs for every persons individual needs! Highly recommend

Me
Review №41

Great customer service! Knowledgable and friendly :) Kyle was a pleasure to work with!

Be
Review №42

I spent a long time looking around the dusty corners of the internet for the best quality hot tub on the market. The bottom line is this -- the higher price point for an Arctic Spa is worth every penny. Cory and Michael are responsive, knowledgeable, helpful, and friendly. The tubs themselves are impeccably and thoughtfully designed. I bought a Yukon model, and am continually shocked by how spacious a 7x7 tub can feel. Let alone the convenience and health benefits of the self-monitoring SpaBoy system! The install process was easy, and I feel super supported by the Arctic Spas team should any problems arise. Highly recommend to anyone looking for an energy-efficient, low-chemical tub that will last through the years.

Da
Review №43

Received a friendly welcome, answered all questions with professionalism. Great service.

Mi
Review №44

As the owner of Arctic Spas Denver I have to give us 5 stars as we have top notch products and service to match. Since this store just opened please check out Heavenly Times Hot Tub reviews which is my other store. It’s located in Dillon, CO and been in business since 1999

Fr
Review №45

I’ve owned my 27,000 dollar arctic spa for 8 months now and it’s leaking into my backyard and undermining the 3000 dollar pad I had to have built for it. As for help with this problem, the folks at ArcticSpas Denver are in no hurry to get it repaired. I HIGHLY suggest you buy your spa elsewhere.ATTENTION everyone, Arctic spas has decided to replace my spa with a new one, it should be here today. I don’t think it needed replacing but Jody in Canada insisted because a repair was done that was not up to warranty standards. I’m amazed at how quickly Jody took care of this. We have missed the spa this month and can’t wait to jump in again. I guess what I’m trying to say is Sorry for judging you so quickly but it was a little rocky until JODY got involved.

Jo
Review №46

Super happy with my purchase of an Arctic Spa (Arctic Fox). Kyle was awesome throughout the process, the delivery team was great, and the spa is working beautifully. Highly, highly recommended product and team.

Ka
Review №47

Cory was very helpful, educated us and really helped us know what is best for us. When its time to purchase next spring, we will absolutely talk to him.

Ri
Review №48

Kyle provided excellent customer service by going above and beyond with an out of the ordinary product request. His dedication and follow through was much appreciated. Thank you Kyle!

Ke
Review №49

Great experience with both sales and install. We are very pleased with our new Summit.

Pr
Review №50

Love our hot tub so far. Salesman Kyle promised us that he would get it in a tight delivery time window and he delivered. Thanks ArcticSpas

St
Review №51

This place was awful. I was not ready to make a purchase as my husband was not with me, they made things very awkward as I just wanted to learn about the tubs....DO NOT QUESTION THEIR HIGH PRICING!!!! These tubs must be made by a higher power. Better options elsewhere.

St
Review №52

We bought our salt water hot tub from Artic Spas 4 years ago and also have their crew maintain it. We could not be happier with both the spa and the service. Michael, Cory and their team are very professional and care about their customers.

Ba
Review №53

So friendly and helpful!

Jo
Review №54

Now I have seen it all I walked the entire area of the Arctic Spas show area at the Colorado Home and Garden Show I expected to be attending to as soon as I started to look then as to my surprise a confident Guy come up to my wife and we got to talking about there Spas very informational this Guy was if I Had The Room I would have got one of the Spas I will be going to this place in the future ! I am not sure of the Guy we talked to but I wanna say THANKS for all the knowledge of Spas and Help

Da
Review №55

Great tub! Staff is extremely knowledgeable and helpful.

Sc
Review №56

Great Spas, great service and great investment if you enjoy the outdoors in the winter time.

Da
Review №57

Just got my hot tub from these guys. Love there products and service!

Ka
Review №58

Extremely helpful, even with my very old Arctic Spa

Information
52 Photos
58 Comments
4.8 Rating
  • Address:10601 W Interstate 70 Frontage Rd N ~ Suite 101, Wheat Ridge, CO 80033, United States
  • Site:https://arcticspasdenver.com/
  • Phone:+1 303-403-8829
Categories
  • Hot tub store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:10AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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