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The Home Depot
9509 White Settlement Rd, White Settlement, TX 76108, United States
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The Home Depot
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Da
Review №1

Its Home Depot... They are all pretty much the same.The security on higher prices tools is a bit more here than other places. Most likely from the patrons who usually visit or the neighborhood. I dont know which.The employees are nice, knowledgeable and helpful.

Is
Review №2

Hell yeah I love improving my home this is the spot to go great service great products local supply chain

Ch
Review №3

Went in for a ceiling fan blade replacement found the exact part just not in the right color asked 2 employees if they had one in the right color. They said we would have to go through manufacturer....if they had the exact part we figured they would be able to at least order it online or something....sad home depot used to be reliable...went to lowes and was helped out right away guess thats the lazy non work ethic home depot likes to give their customers now days...sadly disappointing..would have left no stars if I could..

Jo
Review №4

I made a $300 + order online for a cordless impact drill and extractor set. I was called an hour later and told that the impact drill set I ordered was not in the store. I asked if there was something comparable to substitute it with and I was told the association didnt know. I was told she could put me on hold while she tried to find someone to find out. It was like customer service was a hassle to her. I told her to just call me back with an answer. She then told me she would still have to zero the charge out. I asked if they can just substitute the item, because I have no idea how long it would take for the money to get back in my account. I told her that I needed her to zero out the entire sale and I would look for an alternative. Before I could make sure she understood what I was asking she said thanks and hung up. It was very curt.No only did she lose a $300 sale she probably lost a long term customer of the home depot. It all could have been easily handled if her customer service was not abysmal.TLDR: Horrible customer service by the store. No imagination with how to fix a customer issue.

Ha
Review №5

Great location. I see alott of these stores in my work field 3-4 times a day maybe more and every location including this one have had the supplies I need helped me find it and load it. I am a big fan of Home Depot and this is a great location.

Mi
Review №6

Always have had good luck at the HD. This location we went in on a day that the department we needed wasnt staffed. Another member (from the tool rental area) stepped up and was able to help us out by working his way through somethings hed never done before. That is a true team member, and for that effort alone I say 5 stars!

Am
Review №7

Great. I learned today that I can search for the item I need online while in the store and it tells me exactly where to go in the store to find it which was very helpful. Also a nice older man helped me pick out the drill and bits needed to complete the work and helped make sure I didnt buy something expensive that wasnt really needed.

Su
Review №8

Bought a refrigerator. Nice enough store. Pretty slow on the sales process because of trainee.

Da
Review №9

Good service and prices but its always a bit of a mess and hard to locate things at times. In spite if that it is still my hardware store of choice.

Al
Review №10

The store is nice and had what I was looking for.

Gi
Review №11

Love this location. Always clean and helpful. Always and great shopping experience. Have not had a bad one at this location yet..

Sc
Review №12

I purchased a Galanz Refrigerator from Home Depot. It stopped cooling. I called HD for help with service. I was told that HD could not supply any assistance or make any suggestions for service. I called several repair places and was told to call the manufacturer. I called Galanz and was informed that no service is available for any of their products. DO NOT PURCHASE GALANZ PRODUCTS.

Me
Review №13

Went to pick up a new filter for my mower and some weed eater string, wasnt in the door more than a minute and had an employee ask if they could help me find anything. Once I told him what I needed he showed me where I could find both and I was checking out. Less than 10 minutes total. Great customer service.

G
Review №14

If you shop Home Depot you wont be unhappy as I was when the manager of a local Lowes pretty much said he didnt care about customers in long lines. This was years ago and we havent gone bak since, Depot gets my dollar! They give discounts to retired military too!

Ja
Review №15

I will always shop here because of awesome people like Cater who help out when customers need it, especially when you are in over you head and dont know what you need to fix projects around the house

Le
Review №16

I am handicapped every time go in to this store all of the electric carts are either out of order or dead as a door nail. It’s time to buy some new ones or I will take my business to Loews

To
Review №17

For the first time in awhile two employees actually asked me if I needed help finding anything instead of me having to find someone. It sure makes it easier to get in and get out when your in a hurry. Also the lady at the self check out was friendly and very helpful as well. She actually rang up all my stuff and bagged it while I was running my card thru the machine. Had to have been record time for me going to home Depot. Probably saved me about 30 mins. Good job!!!!

Ri
Review №18

Great place. I was shopping for a new dishwasher and the sweet lady that helped me was great. She found out what was avaliable and how each one worked in comparison to each other and price wise. I bought one and know I will be happy with it.

Co
Review №19

This store has a very large inventory of all sorts of goods to get you and your family started on any projects around the house. If you want to get started on something but dont know where, just ask a staff member. They are very helpful and friendly.

Lu
Review №20

Went to ask for a store associate to cut a strip of galvanized rope. We asked 5 separate people who brushed us off and said they would get someone. Waited over 20 minutes while multiple store associates were standing around pretending to work. Associates went out of their way to assist white customers. Will never return and will let people know how this store treats customers. Asked 3 personnel for a manager and no one knew who the manager is.

Je
Review №21

Home depot well they are doing ok these days they are starting to be some like Lowes and not carry the product they use to carry all the time. It gets a little disappointing when you buy things at places and then they dont carry the product anymore so you cant get the replacement parts for them. Come on guys. Stick with a few products and stop changing all the time. If its a good product you dont need to change manufacturers all the time.

Ka
Review №22

Starting off by saying April, Justin & Matt at this location were awesome & provided us with AMAZING customer service! Working late we don’t ever make it to the store until late & this is the second time in a few days we’ve made it a little after 9:30 considering they close by 10, to buy turf. Tonight the Lake Worth location let us stand around for 10-15 minutes knowing we were waiting on turf to be cut, only to say their machine to cut wasn’t working. So we rushed to the White Settlement location for the second time in a few days & waited about 10 minutes until we heard the announcement that the store was closed with yet again no one coming to help. On the way in we even stopped an associate & asked to have someone sent back there so we wouldn’t waste time & no one showed. April & Justin quickly helped us out once they were made aware we weren’t assisted & Justin made the situation even better by completely taking care of our purchases which was completely unexpected! We appreciate the way they took care of this situation & took care of us in general as customers!

Da
Review №23

Nice selection of products. Friendly staff. Still waiting on those lumber prices to come down though, lol.

Br
Review №24

Home Depot is my All time favorite place to shop for my home!! They usually have exactly what Im looking for. Would definitely recommend this store!!

Br
Review №25

Had a hard time finding anyone that knew about a shower insert seal.. ended up using Amazon

Ka
Review №26

Went to have some paint tinted, he did it, but, he acted like it was really ruining his day. Sorry to put you out doing your job. Everyone is hiring, maybe you should go work somewhere else.

Sh
Review №27

Found what I needed.Its easy to find what you need.Fast checkout.

Er
Review №28

Usually can find what I’m looking for. Staff was helpful today

ke
Review №29

If you enjoy the work/job Home Depot is your go to store. Just about everything you need to get the project finished.

El
Review №30

One of the best place to shop at for all home appliance and everything else that you need

Ha
Review №31

If you need to get loaded by the employees you better be patient and have enough time to wait.

Bl
Review №32

Very helpful. Not as many employees there as used to be.

St
Review №33

The people at the pro desk need better training on will call pick ups

Te
Review №34

Its a nice place, We did not get the part he was looking for but instead found something we thought would work.

Ke
Review №35

We drive 2 hours to pick up an item that wed already paid for. When we arrived at the store two ladies helped us at the service center. After they confirmed our purchase we were told they had 2 hours to bring it to the front for pick up. So my husband and I looked around the store for 2 hours because this was the whole reason for our trip. We had no other errands to do. At the end of 2 hours waiting time we were told by the manager that they were out of the product. Are You Kidding Me. We wont be back, there are plenty of other places to shop.

Ed
Review №36

Corre in the paint department is very conscientious about her work. Everytime I go to HD Paint department shes on top of things always giving great custo.er service with a smile. THANKS CORRE...!

Co
Review №37

Quick in and out shopping for heavy duty trash bags and bug spray.Service desk clerks were nice and helpful when I needed to find some items.Checkout was fast.

Wi
Review №38

There are a few things, I wish they would stop discontinuing items contractors actually use all the time and what happened to all the good face mask they were carrying. We are not done with the Covid 19 yet. Other wise wood is finally starting to come down in price. Not their fault.

At
Review №39

Stopped at this Home Depot because Lake Worth said they had what I was looking for they had. They didnt have the retaining wall blocks that their system said they had either. Website and store systems are no where close to being right. Alot of driving for nothing.

Be
Review №40

Ive always had extremely helpful interactions with the employees at this location, from cashiers to customer service for a return to the department roamers.

Ri
Review №41

My daughter was there to purchase a storage shed. The employees were all very helpful. We were very satisfied.

Sh
Review №42

Pamela was extremely friendly and efficient. Store was adequately stocked and clean.

Al
Review №43

Its your typical home depot. Several times Ive been to buy large items like a smoker and a lawn mower, etc. and they were up on a huge shelf and it took about 45 mins to get someone to actually help me get the stuff down to buy. For the smoker, I actually waited over 45 mins, had several employees say they would find someone to help me, then never return. I had to leave to get the kids from school and come back so I wasnt late. It was a little annoying to say the least but I guess they just need more staff perhaps. There also seem to be homeless people sleeping in the sheds in the parking lot. Im not saying that to be cruel and I dont blame the homeless people, it was just a big surprise when my child wanted to look in one so just a heads up.

Yi
Review №44

Tool rental department is poorly managed and has poor policies.My time from a broken tool was not compensated, and the added costs to the tool rental were not stated when I got the equipment. I drove to this one specifically for specific equipment and when I called 3 times and one of those times, I was transferred around 6 times to more than one extension without reaching anyone. I could not get ahold of anyone via telephone yesterday either, so I had about 4 hours combined of just driving back and forth to just speak to someone.I was not apologized to, I was not compensated, all I was told were the surprise costs that I “owed.”Failure on informing, training, and customer service.

br
Review №45

Ok servige

Er
Review №46

I was passed by 7 employees and not one asked if they could help me. I moved out of the way for a fork lift and did either employee thank me for allowing them to get to where they needed to be? Even the self checkout lady was non existent.I am glad I do not live near this store and I will never come back here. If I need something from this store. I will hire a hobo to go in and get it before I ever step into this hell hole

Sh
Review №47

Always has what I want, provided I can find it. Very disappointed that the Veterans discount has been discontinued. May have to find another place to shop.

OM
Review №48

Excellent customer service. Young man loaded my purchase. Nice of him. Thank you!

gu
Review №49

Had time to kill while waiting for the dealership service

Da
Review №50

Place was crazy full of people. Mask was required. Staff was masked and helpful. Will go there again.

Su
Review №51

Customer service is the worst I have ever had. When I ask for help they were talking about BBQ and so put out that I disturbed them.

Jo
Review №52

It appeared reps on the floor went out of their way to avoid us. When we found someone they got the right rep and then rep took off. Went to Lake Worth store and got taken care of and made a large purchase.

Ma
Review №53

Had just what I needed

Ja
Review №54

Great place to buy hardware for your home cabins gardens landscaping and everything etc good place for home maintenance supplies dont like the place cuz it cost me money lol thats good place people are pretty cool no most of them

Ma
Review №55

Personal was very professional and show me all appliances I was needing to view.

Co
Review №56

Great experience with the cashier who serviced me she was kind and a good listener.

Dh
Review №57

Good store to shop. Employees are helpful. Thank you.

Le
Review №58

Rigo Gómez was a huge help when I had questions about landscape. He not only walked me to the product I was searching for, but he also took the time to explain the differences between products and made some helpful recommendations. I appreciate the knowledge the employees have and the great customer service.

Ka
Review №59

Love the new tree we bought at the Home depot. Employees quick to help cut tree stumps and wrap them up. Offered free time rope as well.

ro
Review №60

I took my lawn mower in to get fixed and I had to take it back a second time for the same problem. Im not happy about it.

Ga
Review №61

Love my local home Depot store I have a credit card I am very happy with it the lady in appliances is just over the top nice knows how to treat customers very helpful

Ji
Review №62

Great place to get plants now. Great stock out now.

Je
Review №63

Dont depend on their stock being accurate, i wanted a ratcheting screwdriver said they had 8 in stock. They had none. Waste of 40 min.

M
Review №64

Sometimes I go if somethings on sale. Home depot used to have associates everywhere to assist customers, now its a skeleton crew of over-worked looking people trying to avoid you.

Ma
Review №65

Very well organized, and the staff was very helpful

Di
Review №66

Curtis very helpful

de
Review №67

This store allways has what I need for whatever job or project Im doing. I wish the one closer to the house did. Ill drive the extra 15m further w/ the peace of mind knowing I can pick up everything need in one stop!

Ch
Review №68

Employees were helpful.

To
Review №69

I was in a rush. I received help in under a minute and was back in my car in less than 10 minutes. Now thats service!

Gl
Review №70

I always know I can find what I need.Remodeling my home, to yardwork and beyond, they have helped me. The employees are always helpful, polite, and knowledgeable on their store supplies.

Me
Review №71

This store has a huge selection. Everything was stocked well. Also the employees were so nice and helpful.

Pa
Review №72

They shut had lots of Halloween things

Ev
Review №73

I have a bad smell in the wood, and Justin helped me out! Amazing customer service and mixed my paint up for me and also recommend paint brushes to use!!Thanks a lot Justin!😁

Je
Review №74

I went here for idea s for my bathroom remodel.And I came up with several at affordable prices.

di
Review №75

Customer service went above and beyond. Almost made me cry. I was so touched by the customer service. Wish I got her name and the name of the person who helped her find what we needed. 👏

Li
Review №76

If you have a project you need help with, DO NOT go to this Home Depot! No one ever asks to help you and if they see you heading to them with determination, they will quickly turn and run away. This is a great store if you dont want to be bothered by sales people and/or you know exactly what you want and what aisle it is located on!

Ga
Review №77

The customer service was terrible. I asked an employee to get down some fence pickets in the store. Instead of doing that she told me there were more outside. I started to take my cart out to get them and was told by another employee, I had to pay for them first. I pay for them and then go out to get them. A third employee was helping me and we couldnt find any outside. He calls over a 4th employee who then walks off . I go down to customer service and after another 5 minutes or so, I find out the 4th employee did go to pull them for me. So after about 30 minutes, I finally did get my 20 fence pickets.

An
Review №78

So pretty disappointed in Home Depot today. Bought 3 of these online (although it was an in stock purchase nothing had to be shipped) a couple of days ago for $99 and on the way home from picking them up from the store I noticed there was a sticker on the box saying they were $89 with a bulk price of $84. So I figured when I go back to get either 7 or 12 more I need to get I’ll just let them know I was overcharged no biggie we can correct it then and put it on a gift card and apply it to my next purchase. So I go in and the manager comes over and he tells me since I paid for it online I need to call some 800 number since I didn’t actually pay in store that they really can’t do anything for me especially since their system is saying they are in fact $99. So needless to say after wasting 30-45 min I’ll be purchasing my 7-12 additional fans from some where else.

Ri
Review №79

Good store.

E
Review №80

Its a good HD. Been to better and been to worse. This is my home store and buy here when i can. Very pleased with new Ryobi table saw. Thank you

Je
Review №81

We had a lovely time buying stuff at Home Depot.

Ka
Review №82

Found just what I needed quickly and affordably

Ja
Review №83

Close to my house. Love the table I got!!!

Ja
Review №84

Its a well-run store, everything tidy and well marked! Associates are helpful for navigating this very large store, especially if you dont shop there often.

Ro
Review №85

Excelent service thanks

Ma
Review №86

Everything was good and employees were helpful.Bad thing is the actual price gouging on all lumber. No reason for it.

Sa
Review №87

Good place to go in and out but a good plants and stuff that you need their people are great

Ga
Review №88

Got in and got my stuff with no hassle. Employees were very friendly and helpful.

Ed
Review №89

I love the home 🏡💕 depot

Ma
Review №90

I always find what i need and the workers are very helpful. Therefore the services and perfect and the places is very clean.

Jo
Review №91

Love this place.

Mi
Review №92

My truck was assaulted by a large truck cutting across the lot. It hit a dolly to get out of the way and bashed my door. Unrepairable! Continued exiting while a patron tried to stop them. Unhappy!

Is
Review №93

Not enough people to ask if you are looking for something.Nice service once you are able to find someone.

Sh
Review №94

I love to shop and look around at Home Depot! Good place to get stuff for your projects around the home for sure!

Ab
Review №95

Has good tools, plants and more. Couldnt find batteries one time but other than that its a good store

Mi
Review №96

Good. Always good

Ta
Review №97

Helpful and knowledgeable

mi
Review №98

Awesome helpful staff

De
Review №99

Called for information, no answer. But everytime I go in there, employees are rude.

Do
Review №100

Lowes is so much better. Nicer customers, nicer employees, better products. Go there unless they only have what you need here. Then... Your out of luck.

Information
100 Photos
100 Comments
4.3 Rating
  • Address:9509 White Settlement Rd, White Settlement, TX 76108, United States
  • Site:https://homedepot.com/l/White-Settlement/TX/White-Settlement/76108/8521
  • Phone:+1 817-367-7115
Categories
  • Appliance store
  • Home improvement store
  • Bathroom supply store
  • Cabinet store
  • Christmas store
  • Fireplace store
  • Lighting store
  • Paint store
  • Tool store
  • Wood and laminate flooring supplier
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:8AM–8PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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