Great service. The follow up by the staff was amazing. I was going in a trip and they rushed the delivery of the 4 Runner I bought. I was new to 4 wheel drive so they took the time to give me a tutorial and point me in the direction to immediately take it off-road.

Chad is an amazing guy. This is our 3rd vehicle that he has help us purchase!!! I will continue to bring my business to Toyota of WF because of Chad Garrett.

Thank you Toyota of Wichita Falls! Yall know how to do business. I dealt with Virgil, who is a great guy. He was transparent and direct with me and followed through on his every word. Couldnt have asked for a better experience. I bought a new RAV4 Hybrid XLE before even seeing it in person- made me a bit uneasy but when I picked it up it was exactly what I wanted. Only a couple miles on it, perfect, smooth ride, all the promised packages. They got nothing wrong in the entire sale process.It was also a pleasure to be in contact with Scott who took great care of me when I came to pick up the car.Toyota builds such great cars. Highly recommend.

If I could do zero stars I would....! This shops visit was the worst experience in my life. I got my viechle towed there because one tire popped on the freeway. And they put an incorrect size. (Smaller than the original) I called to complain and get them fixed cause my viechle was scraping below. And it was like we were playing phone tag. The manager got my info and NEVER called back. I ALSO CALLED THE 1800 NUMBER. And never got a call back. So I just got a new set here in my home town. Now my viechle isnt hitting on the bottom. DONT GO TO THIS LOCATION.

Thanks Toyota of WF for my new ride! Loving it! Thanks Chad and Randy for the excellent service. Couldnt have been any easier than this. Family been shopping here for the past 20 years and each time we walk out happy! Love toyota reliability! Thanks again!

Great team and a great product. I didnt know that Toyota made their trucks in Texas. Glad to see them contributing to local environment. I will definitely be continuing to do business here. Texas Made.

We drove 6hrs to help our son who just joined the Air Force finance his first vehicle. We were let down by another dealer just a few minutes before and were not expecting to find anything affordable. Virgil made our day! He was helpful funny and most of all helped us get a car! Finance even appologized for wait as something was miskeyed. But Mr. Martinez was great to close the financing with as well. Definitely satisfied family!! Thanks so much for making our day!

I walked in with no appt. and they got my car in and had it repaired quickly. I highly recommend Toyota of WF. Professional, friendly and good price. I will be returning.

Definitely not friendly after a sell! They are so rude! It’s so funny how they are soooo nice then after you buy it Totally jerks!

Dealing with Scott, Randy, Robert and Michael was easy and pleasant (at least as far as car buying can be)😉. Had a really good reference from my fiancé, who bought a truck there in November 2019. Theyve been really great to work with, highly recommend this dealership!!

I arrived at Toyota of Wichita Falls at closing time on Memorial Day 2021. I walked in and spoke with the parts manager Bryan Black. I explained that my 1997 4Runner with 326,000 miles was cutting out on me and the battery light was displaying on the dash. He tested the battery for me and determined that I probably had a bad alternator.He gave me his personal cell phone and his business card as well as directions to a nice hotel. We were traveling from Amarillo to San Antonio with our 2 dogs. Shortly after arriving at the hotel he called to make sure that we made it.The next morning he called and I explained that the battery was dead and I could not start the vehicle. He dispatched a nice young man named Austin to give me a jump. I followed Austin back to the dealership. He kept an eye on me in his rear view mirror to make sure that I made it.Upon arrival Bryan introduced me to Service Service Advisor Kevin Cardenas. He was aware of my travel situation and got me into the service bay. He also let me know that there was an open service recall on my vehicles rear end.The service was quick and I was quickly repaired in time to get back to my hotel before check out time. The price was about what I was expecting if not a little less. They also had free donuts and coffee.A big thanks to Bryan, Kevin, Austin and the rest of the Toyota of Wichita Falls staff for everything you did to make a bad situation a lot less stressful.Daryl and Wyvne Price

Great service!Good people.

Level of service i expected was not there. The service agent never greeted me or gave me a progress report. There was no diagnostics page showing break wear tire pressure etc. There was no cashier, the service agent fulfilled that role. Not happy with this visit, would change if i could.

Great customer service clay is an amazing salesman real fun and easy to work with

Good service for your 🚗

I wanted to trade in my Rav4 for a Jeep Renegade. Not having much experience in doing a trade in and getting a different car, this dealership makes you feel at home, welcome, and the staff is friendly. I had a great experience while there doing my trade in. I have worked with Virgil twice and he is a super awesome representative.Every experience Ive had on this particular lot has been excellent. I suggest anyone drop by and check them out.

Ask for Chad when you’re ready to buy a Toyota. He will treat you right!!!

Always friendly and treat us like family.

I went for just general maintenance but they found out other damaged parts in my minivan that needs urgent attention, they changed the damaged parts with new ones even though I never prepared for such expenses. I was shocked . They went beyond my expectations. I strongly believe customers safety is their number one concern.

Has many potholes, could use some fixing

Buying a new car should always be like this. Absolutely ZERO stress and everyone I dealt with went above and beyond to make my experience perfect. Special thank you to Ryan Haskell for getting the deal competed and driving 2 hours to Fort Worth to deliver my new 1794 Tundra and pick up my trade.Will definitely be sharing my experience with all of my friends and family.Sewell understands what Customer Service is. Every other dealership group should take note!

Very poor communication, no customer service after youve bought a vehicle. Do not recommend this place.

First time to Toyota. They are very professional, friendly and welcoming.Very knowledgeable and helpful throughout the process. Very clean facility, practice Covid protocols during this time and made us feel at home like we are part of the family. Showed excellent customer service. Got us the exact car and color we wanted. Not pushy. Didnt try to make us buy car we didnt want. Price was reasonable. Well stocked inventory of cars.Shout out to Mr. Joshua Davidson. Sold two cars to one household. He is an amazing salesman which now made us customer for life.Highly recommended to friends and family buying cars.Kudos and thank you Toyota of Wichita Falls TX!

Toyota is the best, and Josh made buying another one fun and exciting for us. I will definitely be getting my next Toyota from him.

We love Toyota of WF! Theyre always friendly & anxious to help!

Had a Wonderful buying experience, Thank you Chad

Please be very careful about taking any car here for service or buying a vehicle from this dealer. I took my vehicle in for repairs. It seemed to me that this dealership was unreasonably expensive, but since I needed the repairs done and since they were a dealership, I thought they would stand behind their work. I was VERY WRONG. Less than two weeks after I had the work performed, I began to have the same problems. I returned to the service department three times and each time I was assured the problem had been corrected. It wasnt! Finally I took my vehicle to another repair shop and the problem was corrected in about three hours. Funny thing is, the mechanic at the shop told me it didnt look like the job had not been completed by the dealer and that it seemed they had put in used parts. When I called the service department and asked for the manager, I was told that he would get back to me. Thats been over two months. When I buy a vehicle, I look for service after the sale much more than brand or pricing. If you are the same, I would advise you to avoid Toyota of Wichita Falls. They are either incompetent or dishonest or both!

Top notch service department and team at this dealership. Joe and his team helped us with a very complex service issue that arose on our Land Cruiser while passing through town on our way to Colorado. Very professional and service minded team. Also spent some time talking to Josh is sales. Everyone we interacted with was helpful and accommodating. This dealership represents the Toyota brand very well.

Very low on stock and due to shortage of new and used cars they dont deal (just like every other dealership.)

Robert Loyd and Josh Callahan did a wonderful job, they worked hard to get me the best deal. I really appreciate you guys making my first car purchase a memorable one. Thank you Sewell!

Scott Lewis is a very good and professional sales person. Listen to the purchaser and no pressure sales tactics.

Enjoy the pickup.

Daughter just saved enough to make a down payment on a new car so I went with her because she wanted a toyota corolla and I guess because we were two hispanic females they didnt think we were serious about buying anything because we got ignored the whole time we were there and we gave up and then we left. Thats okay because we bought a honda civic instead and she is very happy now with her new car!

Annastia was amazing, and showed me exactly what I was looking for. The financial team was also awesome. They worked with what we could afford and got us a great deal. I highly recommend!

I made an advance reservation for 2pm on May 7 to have an oil change. The day of the appointment, I left the car at the dealership and took a walk. I was told it would take no longer than 1 hour. Upon returning 45 minutes later the car literally hadnt been touched - it was still parked where Id left it and I was told there were a couple of oil changes ahead of me! I spoke with the cashier and one of the service writers and they immediately had my car attended to. I shouldve been informed at the time of drop-off it was going to take longer than 1 hour. I will probably take the car to a private shop next time.Update to this service. After the oil change, I received an Invoice and a Multipoint Inspection form. Both documents indicated I had leaking CV boots and they needed immediate attention. This is an expensive repair and if this was actually the case it is something that should be done immediately to avoid damaging the CV joints. Well, today I rotated the tires on the car and looked at the CV boots carefully. They were all just fine with no signs of leaking, cracking or any cuts.I am new to this area but asked around my condo about this dealership, which I think changed hands around January 1, 2020, and was told by others they had recently experienced the same tactic of being told repairs were needed that werent. After this, Im definitely looking for another service provider.

Really a great place to buy a vehicle. Good service and really helpful people especially Scott and the lady who answers the phone. She is a wonderfully happy person. Really makes you smile. 😀

Toyota of Wichita FallsI would like to inform anyone who plans on doing business with Toyota of Wichita Falls to be advised.I purchased a new 2020 Rav 4 from Virgil Nolan and Toyota of Wichita Falls on April 4 2020. When we took delivery I noticed that the window had some tint with a bubble on the drivers side door. My wife said it may go away after it gets hot. The sales person agreed and said it’s a new car. If you have any trouble with anything just bring it in. We brought the Rav in for its first scheduled oil change at 5,000 miles. I mentioned the window issue to my service advisor Alicia Nations on October 24 2020. She said to give them a call when we had some time off and they would make arrangements to get it repaired. She explained that the dealer didn’t do the actual repair themselves. I called today Dec 28 2020 to schedule my service. I was told by the representative in service Jeffrey that he needed to speak with the service manager Joe Hernandez. I asked why and Jeffrey hung up on me. I called and spoke to the receptionist and explained what was going on. Jeffrey called me back and told me that the window tint would not be covered. I told him I didn’t understand how a new car with bumper to bumper coverage was not covered. He said they would talk with the sales manager Randy Phan and have him call me. I received a call from my salesman Virgil Nolan and he said that they told him to call me. I explained my situation and that I couldn’t believe they way I have been treated. He seemed sympathetic but informed me he would need to speak with the sales manager Randy Phan. I waited and made the call to a local tint place to discover the job would be a $50.00 repair. After not hearing back from Virgil I called the dealer. I was told the answer was no. Not given an explanation just no. So I talked with Virgil for about 5 mins and explained they were going to loose my business over $50.00. I had just purchased tires last weekend from them. They were going to loose my future business as well over this. He said to please not include him with them. He was not part of it. I explained to him he was a representative of the dealer and that I needed to verify some names for my complaints. So I want to share my negative experience with Toyota of Wichita Falls and say I would not recommend doing any business with them.

Hung up on by Alicia after getting frustrated that they were charging me for a key and fob combo that had a fob that wasn’t registering to my car. If you can’t work with a frustrated customer you shouldn’t be working in service.

Great people. I love Toyotas! Thank you

My daughter was traveling back home to Waco after a visit in Montana when she had a strange issue with her car. She ended up being just 5 minutes from Sewell Toyota, so she was able to get her car there to be attended to. It was a pretty easy fix, but I was shocked to hear that they did not charge her for the service, and even more shocked that they cleaned her windows and vacuumed her car. That is amazing that a dealership would have that kind of concern for a college student. Some pretty wonderful people!

Great dealership, matched my price and did not try and haggle. Came in, did the paperwork with no issues and was very pleased with my purchase. Very friendly staff and very helpful.

Its a nice place friendly people. But they dont quite listen, when Im trying to stick to a budget but they want to sell me something almost $300 more out of my price range then having to negotiate the payments down some but still over budget and them not showing us something else in my price range. Its just ugh

Worked with Hunter, he was quick, efficient and even delivered my vehicle to my door and took my old beater back with him! He was very professional to work with. I had began looking closer to me in Lawton and after they let me down once again, I called Wichita Falls Toyota. I will most definitely refer to others and do business with them again as long as I’m within driving distance to them.

Cant say enough good things about my experience purchasing a new RAV4 Hybrid from Sewell Toyota. Since I am stationed at Ft. Sill in Oklahoma, I didnt have the time to go in person and do my normal due diligence. My salesperson, Ryan Haskell, was completely transparent and punctual in his texts and calls to me. They didnt have it in stock, so Ryan searched around Texas and found one around 200 miles away. He then sent a driver, brought it in, provided pictures, and really gave me peace of mind from start to finish. As someone with over a decade of sales experience before joining the military, I can safely say that the quality of service and drive by this dealership is 1st rate. If you are on the fence or shopping around, definitely give this dealership your first look. Just because they dont have it doesnt mean they cant take care of you.(Oh, and as we know purchasing a vehicle can take all day...Ryan had me in and out of the dealership in under 2 hours with the keys in my hand).Go see Ryan Haskell at Sewell Toyota in Wichita Falls, you wont be disappointed!

Went in for an oil change and tire rotation appointment. Was informed that they lost the appointment I made but they could still take care of my car. Then was charged for a synthetic oil change when I never asked for one and just wanted a conventional oil change. Would not go back, they don’t seem to have anything going for them

BUYER BEWARE of this dealership!Third times a charm (or third strike and we are out!!) Almost a $200 dollar oil change and two minor 10 minute filters ($40+ in labor for a 10 minute job).This is the third time this dealer has gouged me by charging outrageous prices for other minor repairs when all I need is an oil change (last time I was charged $20 for battery contact cleaning).Even though they changed hands (was Sewell) the dealer still rips you off in the service department. I never had this issue with local competitors (such as Pattersons). I love Toyota vehicles and its time for an upgrade, but thanks to your horrible service department, prices, and overall management & services we are going to be a Honda family from now on!!!

David and Michael were tremendous. We were interested in a really specific 4Runner and Dallas area dealerships told us we had to order. Michael said he could find the car and get it quickly. It took Michael 10 days instead of 6 weeks other dealers were saying. After working with Michael, he set us up with David to handle all the details of buying the car. David took care of gathering information for financing and worked with me via text to work around my challenging daytime availability. Lastly, we worked with Eric to do our financing. He was professional, quick and beat the interest rates that our bank offered. He got us in and out in 1 hour 20 minutes and offered some quality dinner suggestions. Each step of the process was professional, thorough and easy. Great car buying experience. Highly recommend. I will buy there again, once I pay this one off.

To have different variety of cars I like Toyota Camry and the Avalon and the Highlander would like to purchase one in the future.

Everyone up there is always so nice, friendly, and helpful. I highly recommend this dealership for your next car! Robert, Josh, & everyone up there is so friendly and they always have a smile on their face. My car is absolutely amazing & Robert made the entire purchase process extremely easy! Thank you all!! :)

Had my Highlander service, the tech showed me what may be come a problem late and a detail of what it would cost. Brought my car back to them for the repair I got a detail information on what was done the the service manager a test ride with the tech to ensure the work that was done was what I want and needed addressed, and car car was completely detailed. I looked the job they did from beginning to end.

We bought our car from them last year. The staff was very cooperative and knowledgeable. Since then, I had attended them for service a few times and they are always very accommodating and helpful. Very quick service too.

Josh, Will and everyone that I have had the pleasure of working with, went over and beyond! Awesome team of guys! Highly recommend!

Friendly service department always helpful

Ryan did the most for us today. Hot us the car we wanted at a good price, and financing for our interest rate lower than expected. Happy new car owners here!

I was waiting for my SUV to be service. When the service was completed they pulled it around to the back as I though I had dropped it off. The service advisor was well aware I was in the waiting area. WAITING! When I inquired about my SUV they could not find the key. Key was left in the vehicle. I was informed they had vacuumed it but they had not. Before arriving I placed a towel on the mats because its raining and I didnt know if they would cover my mats. They did NOT! Mud on the mat and the towel. For complete customer satisfaction it is worth me driving to Dallas to the Lexus dealership instead of using the Toyota dealership in town for a simple oil change. This is not the Sewell customer satisfaction that Im accustomed to when taking it to Sewell Lexus in Dallas.

I decided to buy from WF Toyota even though I live in Lawton, Oklahoma because the staff in WF is much more customer oriented. The sales and service dept in WF are always professional and kind.

Last year everything was great. Got a lease car. For the first time. Thought it be better wrong. Get a email saying could upgrade early. So I told them sure. Well the car had lost it value big time. It a 2019 .sure we can turn in, but it going to raise the payment higher. The most sad thing about this is the salesman. Not giving no name .called left message, email. . When talking to one of them we will called you right back..they ask you what you can afford you tell them.It always highter. Not very happy with them. Toyota has very good car and pickup

The entire crew was very professional and very customer friendly. The best experience I have ever had at a dealership!!!! Kudos to Sewell Service Center and all of the staff members.. They get a 5 star rating from me!!!

Very accommodative and helpful staff. Bought my car last year and had a wonderful experience. The staff is always ready to guide and help. Highly recommended.

I had a great sales person, he worked hard to get a deal that I could be happy with. If the service is as good as he is, it will be great. Its my first Toyota so I cant say much about that yet.

Great guys. Scot helped me out and the sales managers where good to work with.

This morning I had a service appointment for my Toyota Highlander with Sewell in Wichita Falls. The crew are amazing and super attentive. I greatly appreciate the extra care they take to show their customers matter. I pulled up and the gentleman, Kevin I think was his name, knew my name so it showed an added attention to detail.From my times within the past year the crew has always be great but today was beyond amazing words fail me. Thanks to the crew at Sewell Toyota in Wichita Falls! 5+stars! 🤩👍

Great experience with the sales staff. Devin took the time to answer all our questions in detail, and was very helpful. Unfortunately, the price presented was not what we had in mind. We will definitely visit again for another go when the time comes.

My husband and I were given amazing customer service here! Our salesman, David, was very knowledgeable about the car we traded and the car we bought. Overall it was a very comfortable and friendly environment. They really worked with us on our budget. I would gladly buy from them again!

UPDATE: Service department is still awesome. Ive now purchased 3 vehicles (2 new) and leased one from here. I do not enjoy the car-buying experience at all (in general, not just here), but as far as dealerships go this one is one of the best Ive dealt with. A big thanks to the General Sales Manager, Josh, for making sure I was taken care of.ORIGINAL REVIEW:After purchase service is top notch. Adan in the service department is awesome, very friendly and always greets me by name. Customer service at its best!

Made trading in my car easy and simple. I told them what I wanted and they got me the price on the vehicle I wanted. The Toyota care places are hard to find and not always convenient but thats my only complaint.

Good service, and check out your vehicle and will ask if you want anything done and. Good choices on cars and trucks.

So yesterday, I had a wonderful experience at Sewell Toyota. Scott R. Lewis gets 5 stars in customer service and made the processs very easy for a guy like me who doesnt really like doing these things (car lots). Everyone was super friendly and made me feel like family. I highly encourage anyone thats thinking about a new car to give Scott a call and hell make it happen for you!!

Just Bought a new one, Very Nice People 👍 To Do Business With. Easy Going And Very Good Sales And Service 👍

I just leased a 2020 4 door Crewmax 4wd, from Toyota of Wichita Falls.I have always hated car buying, but I was amazed at the ease of the transaction and dealing with the sales department. I went through their internet sales area for initial contact. Wow! Thank you, Robert Loyd.

Robert in sales was super friendly and professional as I stopped by to relearn the fine details of cruise control on the new Rav4 which I purchased from a different dealership last week already. I wish him many happy sales for his time even though I didnt purchase my vehicle from him!!! He provides excellent customer service!!!

Car buying experience wasn’t the usual hassle, Staff was very friendly and courteous!

Great service!! Staff is friendly. Ive never had to wait long while my car was being serviced. Very clean too.

First time getting a NEW car and I had an idea of what I wanted and a budget. David Reece found me exactly what I wanted and still in my price range. He was amazing and made the process smooth. I have told everyone I know to go see him and will definitely be using him when I am ready for something else. I love my new Camry and thank you David Reece you are awesome! Also shout out to Jacob Todd the finance manager, he was awesome too. First time getting a car on my own and he explained everything to me and made the paperwork and process smooth sailing also. I would definitely suggest going to Sewell Toyota and seeing the too awesome guys!

Since they changed owners the service department has went down hill. They are slow, unfriendly, and dont value the time of their customers. U spend a fortune on a vehicle the least they can do is be on time and thing be done in a timely manner. Not sure if I will use their service dept for maintenance again. 2 hours on an oil change is absurd.

Ive purchased 2 cars now from Joe Cooper Toyota, and I can say I wont take my business elsewhere. Everyone there will bend over backwards to take care of you as a customer, and follow up with you after just to make sure you still have no issues. Michael Martinez and Kevin Polite are both exceptional employees and they make you feel like your business no matter how big or small is important. Ive gone to look at other dealerships previously, and they just didnt even pretend to act like they cared. I will gladly refer all of my friends and family to Joe Cooper to see Michael Martinez and Kevin Polite because I am secure in knowing they will give them the same great service I received.

This was my first time purchasing a new car and Adam West made my experience easy with his knowledge and listening to what I was looking for in a car. Everyone in every department went above and beyond Best car buying experience to date. I would definitely recommend Sewell Toyota to everyone.

Joe Cooper is a great place to do business! I bought my very first car with them and the entire dealership especially, Michael Martinez, my salesman gave me a great car buying experience. They go above and beyond to make you happy. He brought the car to me at work so I could look at it at my convenience. I would highly recommend this dealership to anyone!!

Good service and nice employees

I’ve purchased many cars over the years but buying at Sewell was the best experience yet. David Reece was helpful, attentive, took his time with all of our questions. He really went above and beyond to make sure we were happy. Highly recommend David if you need a new car.

Took my 2018 Tacoma to get the scheduled maintenance done. Service was fast and courteous. Polar opposite of my experience with a different brands service center getting a maintenance issue fixed on my wifes vehicle.

This was simply the easiest car buying experience ever. Ive purchased several cars over the years, and never has it been so easy! The sale associate I worked with, David, was extremely helpful and friendly. He answered every question I had efficiently and quickly! I would definitely recommend buying a car at Joe Cooper Toyota to any one I know! :)

Very friendly staff and knowledgeable team. Prices are a bit steep, but they are military/LEO and dog friendly.

I took my vechile in for repairs. Well I just have to say my experience was GREAT!! Tammy rocks the mechanics rock !! I highly recommend going here. We are lucky to have Sewell in Wichita Falls. They are HONEST and treat you with respect !!.

I want to commend the entire staff of Sewell Toyota for excellentservice from beginning to end of purchase. We just moved to theDenton area from Wichita Falls. Not only did Sewell call to ask if weneeded to buy another Toyota 4-Runner, but they Delivered it to us!! That was December and they are still helping me with tag transfer - etc. Stay in Wichita Falls and buy from Sewell!! Oh, did i mention they beat theprice of the same vehicle by big $$s!!! Need I say more......db

Preston Mitchell one of the Sewell Team put my wife into a great 2018 Altima. Great sales person. Have him the parameters I needed, and he stayed with them. No upsales, no pressure. The sales and paperwork guy Eddie had us in and out in record time. I HATE buying cars, but this was hands down the best experience I have ever had.Thank you Sewell, yall have an awesome team!!!!

I have never felt more welcomed or at home. Joe Cooper Toyota made me feel like I was more then just a sale. Their customer service answered and help me with any concerns I had. I could tell they truly cared about my family and our safety. I highly recommend looking to trade or buy new. I know they will have my business years to come.

They helped me set up my phone on my new used Toyota. I bought it elsewhere. They didnt charge me for their help. Im impressed already. Bought the extended warranty so this was a nice first visit.

Service department is good. Didnt know there was an open recall on my truck till they brought it to my attention or that I had a nail in my tire. They got the part ordered and fixed my tire in no time.

Courteous staff, good work.

Nathan was very professional and made the entire process smooth and easy. The entire staff was courteous,helpful and professional. Thank you!

Easy to work with, great customer service!!!

This was an awful experience. Had an appointment for 10:00 to fix a battery terminal waited an hour and a half before I had to go ask why it was taking so long only to find out no one had been working on my vehicle. I would not recommend coming to this dealership for any kind of repair.

Buying a car at Sewell Toyota is just the best car buying experience I could hope for. I went with a list of features I wanted on my new car and they were very careful and attentive to getting me just the car I wanted.

Great explanation of items needed, wait time was minimal, car was washed, vacuumed prior to me getting it back, had everything explained to me again at the time of payment. Super service all the way around.

Good service. Bathroom was out of paper towels first thing in am. Car was completed on time. Really nice plus. They washed the car.

I actually have loved the sales part of both Toyota vehicles we have bought at Joe Cooper (a Highlander and a Tundra). I love both the vehicles and would continue to trade for new models of the same vehicle if it werent for one thing - the service department.For a vehicle to come with Toyota Care, you would assume that the dealer would actually be capable of caring for your Toyota. Joe Cooper is not. Last year, we took in the Tundra for an oil change and the service dept did not tighten the seals and caps before we left. So of course, we had a huge oil spill in our driveway. They offered to come to our house and clean it, and I thought how nice, they are going to take responsibility for their mistake. When they finally showed SIX days later, the stain was obviously not going anywhere.Also, every single time we have had to take a vehicle in, they tell us that it will take no time at all and then we are there all day. The last time we made an appt for 9:30 for a tire rotation and oil change and were informed at 11 that they had not even started on the service.Every time, we have tried to talk to someone about our concerns. They apologize every time and then nothing changes. I would rather pay to have my car serviced somewhere else than deal with their shoddy service again.I love Toyota vehicles but we will not buy another. If the owner cant get the service department at Joe Cooper in Wichita Falls under control, I am sure I will not be the only customer they lose.

Great experience! Gabby Wilson went above and beyond for us. Found us what we were looking for and at the price we needed! Again, thank you so much Gabby. We will be referring you to anyone looking for a new vehicle.

I bought a 2015 Toyota 4 Runner and have never loved a car as much as I love my 4 runner!! Jacob Todd was my salesman and he has been wonderful every step of the way. He explained all the features of my car and when I got my email for my Entune, he took the time out of his day to help me set it up. I will always recommend Joe Cooper Toyota in Wichita Falls!

I went by Joe Cooper the other day to have my car serviced for an oil change. The service was quick and efficient. I was in and out in no no time. Also I have to say since I bought my car there that the salesman are honest and friendly. The whole process was hassle free and I ALWAYS recommend them to all of my friends and family.