YOU WILL NOT REGRET CHOOSING THIS LOCAL COMPANY! We went into this Wichita Falls store and were helped instantly. They set us up for delivery of our new mattress set 4 days later!!! Our Delivery guys were absolutely fantastic Vincent T***** was what the caller id had. They had called to ask how I would like them to pull in my drive way. I forgot to get both of the guys names we were too busy chatting as they moved in the furniture! They were fast, friendly, and very careful getting everything inside gently and asking where I wanted it. Second time buying with this company and I will never go anywhere else for furniture.
We were beginning to search for a split king adjustable bed. We came to Home Zone after seeing a commercial on TV. The first thing I noticed was that the store was really clean and had a fragrant air quality. Ruby greeted us promptly with a kind smile. We explained what we were interested in and she began to show us the products. Ruby explained the differences in each system and answered my questions with confidence. She explained the financial services including the Veterans Discount and lay-away program. It was as very pleasant experience to work with Ruby. We plan on purchasing the bed in the near future.
I love shopping at Home Zone and always get good service. Today was even better. Vanessa was friendly and not pushy. She went above and beyond to help and knew her inventory well. We made the deal, and she proceeded to find us an additional discount, which she did not have to do. Very impressed!!
The staff gave me 100% of their attention to help me find the perfect dinner table. I needed a table that would seat 10 if needed. My sales person was on point the entire time. My purchase was simple and fast. Ill be going back to find my formal living room furniture. A BIG thank you to everyone.
Sierra and Joshua were extremely helpful, professional and friendly. They accommodated all of our needs and let us browse independently yet were there when we needed them. Thank you for the wonderful experience, we can’t wait to enjoy our new furniture:)
Sierra from Home Zone Furniture was very helpful and attentive to the needs of my family and I. She was able to get me exactly what I wanted in little under an hour. Sierra was so respectful, understanding and made us laugh throughout our visit. I would recommend going to Home Zone. Make sure you ask for Sierra.
Brand new customers coming in and my experience was amazing. Jessica Martinez was awesome. She went over and above for us.She was very helpful and also went out her way to get what we needed.Her boss josh was amazing as well. Very good company to rent from.Low prices beautiful furniture and friendly staff. I will be back to purchase more.
Excellent customer service. People are friendly and helpful. Vanessa was wonderful and helped us with our choices.
Vanessa was great to work with. She was friendly and answered all of our questions. She even answered the twenty questions from our six year old haha. Thank you Vanessa for making our experience so smooth and efficient.
Awesome customer service! 100% recommend this store. Kendras customer service skills are exceptional. Thoroughly enjoyed my experience at Home Zone because of her. She was patient, kind, and knowledgeable! Thank you again Kendra!
Helpful, not pushy, doesn’t chase you around the store. Comfortable and pleasant buying experience! Thanks
This was my 1st time @ Homezone in Wichita Falls, TX. My experience was great! I was greeted promptly by Chris and he explained the layout of the store. When i was ready to purchase, Chris and Josh made it very easy to earn my business. I will be back again and recommend you to my family/friends.
Jonathan went above and beyond to ensure we received the best possible attention in our furniture buying experience. Found exactly what we were looking for and at a great price!
Vanessa at the Wichita Falls Texas Home Zone store made my day. She allowed me to shop MY way. Women do not shop like men, especially for our home, as the things we buy we also have to clean and care for so fabric or no, type of wood, size, etc. really does matter.She let me wander, sit, poke, examine, measure to my hearts content and didnt chase me about repeating how about this one? Or this, or this like happen at another brand named furniture store that day.Because of Vanessa I will return to Home Zone.
Awesome and very helpful crew. Josh,Jessica and Chris. We appreciate you 3x Josh you went above and beyond for us and we appreciate your service and willingness to help a customer. Keep up good work.
DYLAN has excellent customer service skills. He is professional, friendly, competent, and generous with his time. It was a pleasure to interact with someone who is obviously dedicated to great customer service! Please praise his efforts in the most public manner possible. Thank you very much!Steven Craig
Phenomenal prices and exceptional customer service! We bought a couch and the total cost (with warranty AND delivery/set up) was still cheaper than the other 6 stores we looked at. Not to mention other stores said anywhere from 6-24 weeks! Home Zone delivered our couch in 3 days. I would definitely go back and I would highly recommend speaking to Dylan. He wasn’t pushy, gave us space and was always nearby to answer any questions we had. Overall we were extremely satisfied with our experience.
This place is amazing. Dylan greeted us as soon as we entered the door. Even better, the salesmen werent breathing down our necks as we browsed. We found what we wanted to purchase and was able to pay and have the products at my car in less than 5 minutes.I will definitely be telling my friends and coworkers that are in the market for new furniture to stop by and see if they have what they need.I will also be back in the future for upcoming sales to see if they have anything we need. More than 5 stars if I could!
My husband and I went to 4 other stores around town. Nothing we wanted and the $$$ 😳😳 we were on our way home & I remember Home Zone. Staff was helpful. Left us alone after we told them what we were looking for. 20 minutes later, we found what we wanted and the price was in range. The couch leans back to lay down. The center folds down with cup holders and USB plugs. The chair rocks and of course reclines.. They delivered and we are happy! Now we need to go back for a new coffee table and end tables!
Vanessa was very friendly and knowledgeable about the products! Excellent value!
Chris was very helpful in finding me what I was looking for in new living room furniture. Very courteous and respectful. Would highly recommend buying from him as he looks out for the customers best interests.
The sales team its always nice and dont try to just sale you something, we got Vanessa helping us today and in less than them minutes we were out of the store with a date and time for our furniture to be delivered. Not our first time buying here and definitely not the last! 👍🏼👍🏼👍🏼
I had a wonderful experience from the minute I walked in the door!!! Christal greeted me, and explained how they do not work on commission, so they will not follow me around and try to sell, sell, sell. She showed me to the area I was looking for and answered all my questions. I took my time deciding between several pieces. I walked around and looked at everything. After a few hours, I decided on the living room furniture I wanted and even bought a few pieces of art. I live out of the area, so my furniture will not be here until next week, however, compared with other furniture stores, that is super fast in my opinion. Christal was a fantastic associate, and I really enjoyed talking and laughing with her. She is very down to earth and honest.I highly recommend shopping at Home Zone Furniture!!!
Dylan Smith was amazing, very helpful and funny. He made sure we got a good deal and that everything was to our standard of liking, he didn’t follow us around but still made sure we knew he was there to help, he answered any questions we had and was able to get the dimensions of the sectional we wanted. He also made sure that we had protection on our furniture. Just over all very personable and funny I truly think every sales men should be like this.
Just moved to the area. We were looking for a king bedroom set and mattress. They have a wonderful show room and we received excellent customer service from Joshua and Dylan. We left with exactly what we need and a delivery to our home within 7 days! Could not be happier!
Everything went smooth and extremely easy. Furniture was delivered earlier than expected and turned out great! Definitely recommend!
It took me longer to decide what I wanted than it took to get checked out. I was in and out in under 5 minutes with my order placed. Staff were very helpful, and not overbearing. A very pleasant experience.
Christal E. was an amazing associate to work with while shopping. She answered all my questions about quality, durability, and pricing. She was available (with a happy and helpful demeanor) when I asked questions, but she didn’t bug me while I shopped. I’ve shopped at a lot of furniture stores this past month, but she was by far my favorite and most helpful person I’ve worked with. I purchased 2 sofas, a loveseat, 2 accent chairs, 2 pillows, a coffee table, 2 side tables, a table, and 4 chairs. I’ll definitely shop at Home Zone again.
This was my first time shopping here and we needed furniture for two living areas. We got great service with our furniture delivered within the week. The associate that helped us did not bug us or pressure us and was very helpful in the whole experience. We will be back.
Kendra did an amazing job. She welcomed us to the store. She explained the layout and explained there would not be any high pressure sales tactics. She checked on us occasionally but no pressure. She answered our questions quickly and efficiently.
Great place, great value and they shaved some of the final cost off for me. Also, very knowledgeable. 12 thumbs up.
Vanessa was extremely helpful and informative. Her suggestions and ideas were spot on. We are very happy and will be repeat customers.
Home Zone located on Fairway Blvd is my favorite furniture place now! I bought a leather double recliner love seat with cup holders and deep center console with electrical USB/plug outlets and a long espresso dark bar table with stools from Home Zone. That was back in May 19. Fast forward to now Oct 19 and the furniture is still great! 😁 David helped me find exactly what I was looking for and he did a great job, along with the delivery service. Good job guys👍 The prices are affordable for the style and quality you want. Definitely stop by Home Zone and get you some furniture 😉
Great service from Vanessa at the Wichita Falls location. We found what we were looking for, at a good price but unfortunately the item wasnt in stock to take home, however that seems like the same story across any furniture store since Covid. Hopefully the item is received as stated. So far we have been pleased.
We went to Home Zone to look for Mattresses and a sofa set. Dylan Smith made us feel so welcomed in the store. Dylan was so knowledgeable on all the products that we were able to choose what would work best for our family. We will definitely be back to see Dylan again with our future purchases. Home Zone has the best prices in town for furniture.
This was the best furniture buying experience I have ever had!! Vanessa was so educated on the products I was looking at and made the buying experience easy. She also greeted me as I walked in and gave me plenty of time to look. When I made my purchase, through every step, she explained the paperwork and everything! She was incredible!!
My boyfriend and I went to home zone and we were immediately greeted by the staff. Everyone practiced social distancing and wore masks properly. Dylan helped us through financing a coffee and end table. He was very informative and very helpful. We are very happy with our purchase.
I had a great experience. Vanessa was a really great help to us. She helped us get exactly what we needed. An made sure we knew how to clean it as well. I would recommend you guys to family and friends. Thank u for all ur help.
The employees were very nice and helpful. No pressure at all. Very informative when asked a question. I would shop there again. I purchased a sectional which is on back order. Gives me plenty of time to clean and get ready for the new. The only drawback is delivery and setup would cost 200 and I don’t feel that is a fair price. Therefore we will go back to get the furniture when it arrives. ( my husband is disabled so I will have to get others to help.) Other than that I loved it. I hope we love the furniture as well as I think we will.
Had a absolute great experience here! Rush and James made this experience very enjoyable! Would definitely recommend!
Excellent selection at good prices. Dylan was very helpful and showed no signs of pressure or stress at a very busy time in the store. We never felt rushed or neglected, and the warranties were explained in detailed. We plan on coming back to complete our newly renovated home’s needs in another week or two and will definitely coordinate with Dylan on a date/time to meet.
Dylan was an awesome help, really helped us find the sectional that fit all our criteria and was incredibly thorough with the checkout process, making sure we understood everything! Next time I’m looking for furniture I’m going to call Dylan first!
Dylan in the Wichita falls location was an amazing person to have taking care of us. He listened to our special needs of having a small living room and wasnt pushy but extremely helpful. I can not say enough good things about him. He truly is great at what he does.
I love Home Zone! I purchased my new living room furniture from them a couple of years ago and go back often to see what new things they have to offer. I dont need new furniture right now but I love going and getting new ideas! The sales staff are courteous and do a wonderful job letting you do you look uninterrupted! Thank you for that! I recommend them to anyone looking for great, inexpensive furniture!
Sierra was sooooooo amazing!!! She was kind, knowledgeable and so patient. She helped all around the store walking back and forth with our many mind switching(ness). She didn’t complain or sigh.Because of her we will return time and time again. She found us the best furniture for our dollars. She truly is an asset for HZ!Way to have 💯 % customer service!!!!!Jaxx
Nice wide selection and great staff. Except one lady, but she wasnt enough to ruin the experience.
This is our second purchase, but from a different store location. Ask for Dylan! He was a joy to work with, was helpful with my questions, very knowledgeable, and also offered to give us space when we wanted it. Would highly recommend!
This is by far the best furniture store in North Texas. Ashley Home is second, but you already know what to expect from that type of store. Chris was direct, professional and made the process very comforting and expedient! He provided me with all the information I needed to make the best financial decision. We bought a 4 piece couch set with extra coverage for a little over 2k. Weve shopped around, you can find that anywhere around here!! Especially for this level of quality!The only snag in the entire process was with delivery. One of the two delivery guys couldnt get on base so I had to leave work to help unload and assist with the process. However, I contacted the manager and he agreed to refund the delivery fee since I got put to work! Im still waiting for that to happen, so that may take my review down a notch, but Im still a satisfied customer!
Dylan was awesome. Provided an excellent shopping experience from start to finish.
Chris ... give my guy the whole store! He was amazing and knowledgeable. Knew exactly how to answer all of our questions and didnt pressure us at all. Very chill guy! What ever reward system there is he needs 2!
Had a good experience with employee Chris good job!!
Service was great. The person helping was there to answer questions but let us browse without following us around. When paying for our purchase, she was very proficient when explaining the charges. Delivery was right on time. Received a text 15 minutes before they were here. Had also received several texts verifying the delivery date and times. Overall, our experience was very good. Will shop at Home Zone again. Love my new sofa.
Spoke with Charles at the Wichita Falls store and he was so helpful!!! Answered all my questions so thankful for good people to take the time to stay on the phone and help customers.
The phone was ringing and these dudes where doing everything they could to handle and juggle every customer. Awesome work! Will shop here again
I had the pleasure of having Joshua help me he was very nice answered all my questions and actually gave me time to make a decision didnt feel pressured or anything he was great from start to finish I will definitely use them again!
The service was excellent very knowledgeable about everything we looked at in the store in Wichita Falls Texas a very nice young man named Dillon helped is with everything we asked about I would also give him a five star rating
Vanessa was very sweet and so helpful. She made our shopping easy and we love our purchase.
It’s not everyday you’re greeted by the manger of a store directly on the sales floor. I am very thankful for the excellent customer service you had for my family and I while shopping for new furniture at your location. Charles, Chris and team a special thank you for all your hard work!
Loved going to homezone to shop for furniture for my new house. Cristal Ezzell helped me and was very knowledgeable helpful, and extremely patient.
As soon as I walked in I was greeted by Vanessa she made everything so easy and fast. Definitely recommend
Best experience Ive had a furniture place in a while and I appreciate the sales person Vanessa she helped me alot.
Vanessa was super helpful and patient. Definitely recommend home zone ask for Vanessa she’s awesome!
Vanessa was awesome. she spent all the time i eefed and wss cery thirough
Great staff at the wichita falls home zone store,, easy buying process with excellent help !! Will and have recommended people there !!! Thanks Home Zone,,,, from the Sherrills
I loved it here. NO commissions means no pushy sales people. Yet if I had a question someone was there. Very friendly and they had cold bottled water for customers.Update 9/15/2020 I need to change my rave to a rant. The delivery price was quoted as $100 LESS than I was charged. The ottoman that I was shown was NOT the one that was ordered for me and I was not notified that the chair was on back order. Did they hope I would not notice when the delivery confirmation text did not mention the chair? I had to call the store and wait hours for a call back to be told it was on back order. Grrr. I am not happy with this company .
We had a great experience. Store employees very helpful. David Espinoza was courteous and respectful while helping load our furniture. Went out of his way to do a great job.
When voting for your candidates you got to see all the beautiful furniture.. All price ranges. You will certainly see something you want. I was surprised at what they had an impressed.
The only place in town where I didn’t have to wait 6 months for what I wanted. Thank you seirra for your great service
Vanessa was amazing there definitely will go again for more furniture!!
Love the couch I baiught from them
This place uses a horrible financing company. I took advantage of their 90 days same as cash offer to buy a new mattress. I called the finance company to setup the 90 days after I left. I just noticed that I was still being billed for the product so when I called them, they said they had no record of me calling and that I was going to have to continue to pay almost 3x more for the product or return it and loose the 4 payments I had already made.
After a full day of searching each furniture store for the right recliner for my dads birthday, we chose to buy from furniture row. We wanted to buy two recliners but only one was available. We were told when there were more in stock we would get a call. We did purchase the last one in stock and was suppose to receive it on that Thursday. My mother called to find out what time the chair would arrive, and an associate told her there were no deliveries that day and just ended it with that. No concern for the customer at all. I called back a second time with my mother, the same lady answered and finally got a supervisor. The supervisor told us he was sorry but they did not have the chair in stock. He tried to say the salesman did not check the inventor, I quickly argued that the salesman had checked, since we requested a second one. He then said the associates are trained not to sell the last chair since things like this happy. Did he try to offer another deal every to make the situation better? NO!! I told him any other time it would not have been such an issue if it wasnt my fathers birthday present. We had asked if we just needed to get a refund and he said yes just bring in the receipt. So, we did all to be shorted $3.00. Why would we not get the whole amount when they messed up....IM SO DISAPPOINTED!! I WILL NOT DO BUSINESS HERE AGAIN!! THIS WAS MEANT FOR HOME ZONE!!
My wife and I had a great experience. We have purchased numerous items from Home Zone and we are satisfied with each and every one of them. We will definitely look to Home Zone for any future furniture purchases.
Prompt, friendly, and fair prices. This is our 3rd time to purchase. We have yet to be less then satisfied with product or service.
I went to vote early and there were several people in line it went quickly no problems and there was furniture to sit on that was comfortable because I have bad back so thank you.
Great experience at this furniture store. We were out looking for some new pieces for our home and visited three stores; one before and one after Home Zone. Anthony introduced himself at Home Zone Furniture and made himself available for questions, then left us alone to browse. We werent pressured at all to purchase anything. When we asked him to, Anthony meticulously measured pieces we were interested in and gave us an itemized list of everything we were considering. We measured our space at home and decided to purchase from Home Zone, finding them the best value for the quality and availability. I stopped in today to finalize the purchase. Shaye was very warm and engaging while processing my order and set a prompt delivery date. Charles, the store manager was also kind and helpful. His engagement with the store associates led me to believe this team enjoys working together, which makes the shopping experience pleasant for us. We will definitely return to this store in the future. I have confidence that even if something doesnt meet our expectations, they will work to resolve it to our satisfaction.
Christal was very helpful and very friendly. I definitely recommend the location in Wichita Falls, Texas. The prices and the staff are awesome. Have a blessed day. 😀
Wonderful staff, very helpful, found what I wanted. I was looking for a sectional. She listened to what I wanted and took me right to it. Fantistic selection and NO pressure to buy. Answered every question I had. Will definitely be going back to get my bedroom set.
Helpful staff, one of the better furniture places in town
I really enjoyed my experience shopping in the store. The salesmen and women were not aggressive at all. They allowed me to browse and made themselves available when I had questions. I was able to make my final purchase with a very knowledgeable associate. I also chose to buy from them because the turn around for deliver was pretty quick, compared to other furniture stores, even with COVID slowing production and shipping. I would highly recommend anyone check them out. They have qreat quality and many options for purchase. They have definitely gained a forever customer in me.
Melanie made it fast and easy to get our new couches! We will definitely go back for our next piece of furniture.
Have bought furniture there before. Great service and knowledge
I went in Home Zone looking for a couch love seat combo and a tv stand base. After asking a couple questions to get an idea of what I was wanting, Christal showed me the sets they had and explained the options available. She also showed me tv stands along the way to help get an idea of the two together based on what I liked. Over all, the shopping experience was fast, easy, and fun. I would shop Home Zone again with Christal any time when in need of furniture.
Bree was wonderful! I came in knowing exactly what sectional I wanted. She offered me additional options, and wasn’t pushy when I declined. Probably the best furniture shopping experience I’ve ever had, and I’ve had plenty experiences over the years.
Joshua has been so absolutely amazing to us! He helped us make decisions without pressuring us towards anything. He expressed that he does not work for commission and his sole job is to ensure my husband and I left happy. Several months after our purchase, we came back with a concern and he not only recognized us, but also immediately helped us take care of the concern. Joshua makes it very clear that he is here for his customers and he does a wonderful job! I will make all of my future furniture purchases from HomeZone!!! Thank you so much Joshua!
Very easy and pleasant place to do business. Greeted with a warm welcome. No hassle, no pressure. When furniture was delivered, the guys were punctual and on time. They were very friendly and careful to not damage furniture.Definitely suggest you do business here. Thank you
They get a 4 for their furniture. As an honest review, I went into Home Zone two days in a row. The first day, we were told by a salesperson that he would be right with us. After walking around for about 40 minutes with no other service, we left. I really liked their furniture and knew what I wanted, so we went back the next day. Magically, they see my husband in uniform and now we cannot get the salesperson to not help us. Funny thing, it was the same guy who had told us he would help us the day before but never came back to assist. Blake, youre a nice person but your intentions the second time felt almost in-genuine compared to the first visit. But again, he was nice the second time and helped us pick out the best furniture choice for our familys needs. And I will say, Robyn is amazing! Shes very knowledgeable and pleasant, and she helped my husband and I complete our purchase today. Home Zone is the best place in town to buy furniture at a great price. I will always shop there for my furniture needs. Its truly nice, quality furniture and I do recommend it. Robyn, youre the best! !!
Great service friendly staff
Very knowledgeable, polite, & clean. We were there for less than 30 minutes and got what we wanted. Thanks again. Stan & Mary Meeks
Sold us exactly what we wanted without pushing us to buy anything. Great price for our dining table and chairs. $300 cheaper than the competition. Our sales lady Shaye was the sweetest and had a good sense of humor. Recommend her!
Great place to shop. Bought love seat there.we really like it.
Nice staff, clean show room, medium quality furniture
Dylan was AMAZING he answered all my questions and was extremely professional and overall treated us with kindness.
Brought a couch leather peeling, they cant do anything, they admit its the materiel, wont tk care of the problem
Friendly and helpful staff. Good prices and had what I needed in stock.
Shaye was very helpful and worked with me to find what I needed. She went above and beyond with suggestions and honest feedback. Will definitely come back when further purchases are needed.
Wide variety of quality furniture at a fair price. All staff is quite friendly and helpful without being overbearing.
Good prices on furniture. We have gotten a few beds to a couple different couches here. Even brought friends n family in to get a few things. Get a cold bottle of water and a ice cream sandwich when shopping.
Best place in town for quality furniture at a great price. We shopped around town for a couch and love seat. This was the first place we looked, and found a set we really liked for a great price, but we are shoppers so we went around to a bunch of other furniture stores also. We soon realized that Home Zone Furniture has the best selection of quality & style, AND the best prices. Highly recommended!