I needed to purchase a car during the COVID/CHIP crisis and one dealership stood out, Patterson Mercedes of WF. No market adjust, no add-on pressure, easy trade in process (good price), and great small town customer service. Colton and the team were fantastic in getting me the spec sheet within minutes of my initial call and made sure the process went smoothly all the way to the end. He is an authentic kind human with an infectious smile - he challenges my current assumptions of car salesmen. The whole team was great! After the purchase Patterson gave me an amazing gift basket that was assembled with care AND part of the proceeds of my purchase was donated to the local Boys and Girls Club! are you kidding me? I would give this experience 6 stars if I could.

I had my car serviced for the 1st time there and the experience was great. Had no problems 😊. The staff was very nice and professional. I waited just a little bit longer than I expected but it was worth the wait. I dont like mechanics to get in a hurry, they may forget to do something. So just for that, I will be back. Thank you, Patterson Mercedes 😊

Replace linkage for door stepper. Part 60.64 shop supplies 40.93. Plus doc. storage fee. 975.00 labor. Car floor mats anddash surfaces full of oily hand prints. Destroyed my cup holder and rolling door. I was told I have a older car and those things break. They dont want to fix it

By far this experience of buying our first Mercedes Benz was amazing. If I could give 20 stars I sure would! Michael went above and beyond our expectations to make it happen. Chris Cunningham is by far #1 in Wichita Falls, if you need any help in making a dream come true. He truly treats you like family. Dillon was super attentive with us. We appreciate you all from the bottom of our hearts, in making owning my beautiful Mercedes Benz a reality. If want a great experience in buying a vehicle “PATTERSON MERCEDES”is where you need to go!!!!!!!!!!

I just had a fabulous experience at Patterson Mercedes Dealership. I am now the proud owner of a new Mercedes-jupiter red! Bobby was my sales guy, and I was able to visit with Chris, Elizabeth and Anthony as well. Todd gave me features lessons, so it was truly all hands on deck to ensure that I had a pleasant experience--and I DID! The Patterson Family of Dealerships is THE DEALERSHIP!

This is my 4th vehicle purchase from Patterson Mercedes, and I haventbeen disappointed with a single one. Chris Emery sold me 2 of them, and Im looking forward to buying another from him. From start to finish the experience was enjoyable. Chris is a great person to work with, he knows his vehicles, is helpful and listens to his customers! Being the 2nd Mercedes I have bought from Chris I have had the chance to see just how the service after the sale is by him. And it has been excellent. As I write this review I have been TRYING to think of anything remotely disparaging about my experience with Chris & Patterson Mercedes, and I can only think of 1 thing. The coffee maker in the waiting room is possessed, or it just didnt like me! ( put in for humor)

This dealership made my first car purchase easier than ever! Adam Gonzalez was an amazing salesperson, very patient and took good care of my car. Also, everyone here was super friendly, provided hassle-free and excellent customer service; they made sure my car is all set up, showed me detailed features of the car before I left and answered any questions that I had. Highly recommend!

Bought a new Mercedes that has numerous problems. Hopefully all will be remedied, but EVERYTHING on new Mercedes should work. I should not have to deal with problems.

The staff is great! It was a pleasant, no pressure buying experience! Elizabeth and Kendrick are great! I was stressed out from a car accident and Elizabeth insured this was one less thing I had to worry about.

From start to finish this Mercedes Rep., namely, Mr. Sherman Ray was spot on with every inquiry we made of him. We were new to Mercedes but Mr. Sherman Ray was very respectful of us and the information he gave to us he based almost completely on what wants and needs we conveyed to him. We could not have asked for better assistance and we left this Dealership completely satisfied. Jill and myself Thank You Sherman.

Great cars, great service! My wife and I have outstanding cars from Patterson Auto since 2004. Elizabeth with Mercedes is wonderful! She has exceeded our expectations!

What a great team! Made buying a car so easy. Highly recommend them to anyone.

My husband and I have purchased five cars from PATTERSON auto. One of the main reasons is because of the professionalism and the organization’s focus on customer service. However, just as I thought the dealership couldn’t improve much more, along comes Adam Gonzalez, the rep from whom we have bought our last two vehicles. He actually has raised the bar on an organization that already adheres to high standards. He not only is patient, supportive, and informative during the vehicle selection process, but he sees things through, and past, the sales part. I know I can call him whenever I need assistance, and because I am “his” customer, he will have my back. It’s reassuring, to say the least. We will undoubtedly seek out Adam in the future for our vehicle purchases.

Cameron is awesome to work with. Got me a great vehicle at a great price. The Lexus RX 350 is an awesome vehicle. Great gas mileage, great performance, really fun to drive and very comfortable. Everyone at Patterson has been a pleasure to work with, especially Cameron Moore. I recommend Patterson and Cameron to anyone interested in buying a quality new or used vehicle. A+

Great, down to earth, one of a kind people here. Thanks Dezzie, Kendrick and Elizabeth so much for making this process quick, easy and painless!

Cody went above and beyond to make sure my wife got everything she wanted! There was no high pressure, just very helpful and friendly service. Thank you Cody, you are outstanding!

My wife and I wish we had the option to choose 10 stars to rate the GREAT CUSTOMER SERVICE that we received from Patterson Mercedes.  We purchased a S Class 550 from Patterson in April or May in 2016. In 2017 there was some issues with our warranty not covering the repair that was needed to our vehicle but it was the way we purchased our vehicle.  I contacted Todd (Service Manager at Patterson Mercedes ) about the issue and he could have easily blown me off about the issue.  Todd from the start displayed great customer service and made no promises to my wife and I about the issue.  However,  he advised us that he will contact several people within his department.  Patterson Mercedes delivered a loaner car to my wife and I (not to mention that we leave over 200 miles away). Here is the end result and best Customer Service we have ever received. Patterson Mercedes fixed our vehicle from Top to bottom and went above and beyond with their Service. We will only buy our future vehicles  from Patterson Mercedes and recommend that everyone else does as well. Their Customers service speaks volumes.#LIFETIMEBUYERSFROMPATTERSONMERCEDESThanks for everything

I’ve been dreading buying a car for years. The idea of been bullied all day long, shuffled around to different departments like a ping pong ball to eventually end up furiously signing page after page of documents full of legal jargon without bothering to read the fine print or caring, because I just want to get the hell out of there! I dreaded it so much that by the time my trusty Tahoe limped into the dealership, it simply collapsed like a marathon runner after crossing the finish line and whispered, “it’s time, Lisa. I can see the light... Let me go for god’s sake!” 😵😂I was nervous, hesitant and not looking forward to the day, but I had done my homework and was ready for battle. I knew what vehicle I wanted, was already approved for financing, wrangled up a down payment to show them I was serious and alerted the sales manager I was coming. I had even brought my father with me. A no-nonsense retired Naval Officer. As soon as I entered the Mercedes showroom, an Angel named Elizabeth Speers, welcomed us into her office. She took my hand and gently guided me throughout the process. I kept waiting for something to dampen my day; an evil Mercedes associate to pop out and ruin this pleasant experience, but IT NEVER HAPPENED!I stated my case to Elizabeth. She handed me and my father the keys to the Mercedes and told us to go test drive it, while she tried to meet my requests. When we returned a short time later she was ready to do business. Thirty minutes later I was on my way to lunch while the paperwork was being prepared. I next found myself in the finance department. I thought, “this is it. This is going to suck.” I was wrong.We signed paperwork with movie star gorgeous and very dapper, Jabin Smythe. I signed paperwork and we shared Seinfeld anecdotes and cracked up. It was quick and painless and the icing on the cake was a lower interest rate compared to what I managed with my bank.I finished my day with my new friend, Elizabeth Speers, whom took the time to show me what all of the buttons and dials did in my beautiful new Mercedes-Benz. That’s when I meet Todd, the Mercedes guru, whom made me feel confident that he’d have my back when issues arise in the future.Look, I did my homework prior to setting foot in the dealership. I could’ve gone to OKC, Tulsa, Dallas, but the biggest lure for me is the service they provide after the sale. Whenever I need maintenance, an associate will drive to my home, pick up my car, provide me with a loaner and deliver my serviced vehicle back to my home. I don’t even live in the same state! 🤯🤯🤯Patterson has almost every brand of vehicle you could ever want. It’s like a Disney World for car buyers. Do your homework, put some comfortable shoes on and head to Patterson for your next vehicle purchase. And if you see Elizabeth, tell her the Naval Captain and Lisa sent ya! 😊

Best purchase transaction done with a dealership. Immediate call back after inquiry online for a car. Showed up, Test Drove, Educated by Kendrick Jones(Sales Rep) on the car/options we were unaware of, did the deal with finance, and done. Usually a process I dread that would take hours and hours to complete. But, at Patterson Mercedes, this was quick and clean. HIGHLY RECOMMEND and Kendrick Jones KNOWS his facts and details about the cars, VERY KNOWLEDGEABLE - Do it, buy from Patterson and Kendrick

The whole process of getting a new Mercedes went very smoothly. Viewing and testing vehicles, short and positive experience on final pricing (thanks Elizabeth) and gracious and informative delivery. Everyone must enjoy their job because they all wanted to make sure everything was as expected and could it be better. Thanks again Elizabeth, Tyler, Chris, and both Todds. Hope I didn’t leave anyone out.

Thank you Kendrick Jones for the excellent customer service that we received. You made us feel comfortable and at ease the entire time. I would definitely recommend you to everyone. I am enjoying my new ride . Job well done!

Good, professional and friendly service.

My experience at Patterson Mercedes was excellent Chris Emery and all of the staff were very helpful and friendly. From start to finish it was a great experience. I highly recommend working with Chris if you are thing of purchasing a new car.

Loved it. Kendrick worked with me not only getting payments in range but also making sure I understood all the features of my car and that I was happy with the product I bought. Thank you for a wonderful buying experience.

Tyler Fritze was wonderful! He knew the vehicle I wanted and he continued to work until he found the perfect one! Couldn’t be more pleased and I will definitely do business with Tyler again.

We had a wonderful experience with the purchase of our Mercedes at Patterson, WF! Tyler Fritze was very helpful throughout our search and up to the final purchase of our vehicle. We could not have asked for better service from the whole car dealership team! Thank you Tyler and to everyone at Patterson for helping us!

From start to finish, I had a wonderful experience with the Patterson Mercedes dealership. Elizabeth Speer and all of employees I had the pleasure of working with provided excellent customer service. I felt they did everything possible to accommodate my needs. I would highly recommend this dealership to anyone searching for a new vehicle.

Bought a Mercedes GL 450 from Patterson Auto Group. The salesman was Kendrick Jones. He worked very hard to make my purchase a great and successful experience. The whole staff there, was very friendly and helpful. They even delivered my car to Houston. I closed at my kitchen table. This was a stress free experience. I am thinking of doing future purchases with these folks, despite they are more than 300 miles from my home. It was that good.

Always a very easy. Elizabeth is the best as well as the entire team Mercedes!!!

Made buying a car painless and hassle free .100 % Satisfaction and courtesy .

We bought our 2014 Mercedes E350 Cabriolet from Elizabeth Speer and it was the best buying experience we have ever had! Everyone that works in the Mercedes and BMW department were very helpful and enjoyable to be around. The finance guy was very friendly and helped explain the entire process. Todd, the delivery specialist for Mercedes, was very friendly and knowledgeable about the product. Overall I would say I will be buying every one of my vehicles from now on from Pattersons.

I really enjoyed working with Kendrick Jones. He went above and beyond to help me with my brand new 2015 C300 Mercedes Benz. I highly recommend Kendrick Jones at Patterson Mercedes. Thanks Kendrick for being a great salesman.

Had awesome experience purchasing a Mercedes Benz from Patterson Dealership in Wichita Falls, Tx. This is my 3rd vehicle purchase from Patterson and as always, I received an excellent, informative and very professional sales person. Elizabeth is one of a kind and knows the vehicles she sales. Patterson Dealership has become our entire family dealership of choice.

Great team of professionals, led by Todd Rafter! They strive to take care of your every luxury car need! Thanks guys!

When I walked into the dealership they treated me like a VIP and the sales rep Chris Emery was there every step of the way and once I purchased my E Class 350 they walked me through the features. Thanks so much for your great customer service and I hope your customer service stays the same as time goes on.

Just a very good buying experience. No pressure.

Beyond great service with personable staff that would stay beyond close help out in anyway possible. Got the Chance to make my purchase With the help of Kendrick Jones throughout the whole week. Couldnt have had a better first purchase experience. Thank yall!

It was very easy dealing hith these guys. Kendrick Jones will work hard to fix you up. A++ in my book

Tyler is pretty freakin awesome!!!Picked up a C-Class from here...It was painless, simple, straightforward and no B.S.Was already planning on and getting ready to have a Lexus shipped here from Arizona... (just had to sign the papers)My ‘lady found this Merc here locally by a chance look to see what was here.Kinda glad she looked now.Tyler Fritze is the gentleman whom we dealt with.A+++ experience!!! Everything about it all...Have no hesitation saying, if you land on this review and this MB dealership, ask for Tyler.

Elizebeth Speer has been my agent for 8 years now and I cant say enough great things about her!! She is a WORKER! I tell her what I want and she goes to work finding it! She is so friendly and helpful with anything we need. I have shopped at several other dealerships and this one has customer service down to a art form. Service here has been outstanding as well! Top rating all around!!

Elizabeth Speer was the most professional auto salesperson I have ever dealt with in my 41 years of buying dozens of cars. I.am a repeat customer for life. Thanks Elizabeth and we love or new GLE.Warren B. Branch DDS

Elizabeth Speer was the absolute best!! I purchased a gently used automobile from this dealership that I found on Autotrader. I live in Virginia, and was very worried about this process of buying a used automobile sight unseen. Elizabeth made my worries go away with her professionalism and kindness. 11 days after my first contact with her, my dream car was delivered to my FRONT DOOR!! For anyone that is on the fence about buying a used car sight unseen from this dealership, jump off and do it!!

Thank you Elizabeth Speers for always being a wonderful friendly professional sales person evertime we have come to purchase a vehicle from Patterson, if you need a Mercedes or other car, Elizabeth is so very positive and helpful!!

Always a delight to deal with!

Great experience from Cameron and the Patterson Family. I would definitely buy another vehicle from them.

Elizabeth Speer was absolutely amazing, we bought a 2016 Tucson from her. I will never buy another vehicle from anuone else.

Customer for years, never a service experience that was less than excellent, never a new Mercedes transaction that wasnt excellent, and never a request that wasnt fulfilled (with a smile). I never consider anything other than Patterson due to these personal experiences. Special thanks and recognition to Elizabeth Speer, Todd Bell, Jerry Shelton, and Chris Lunsford for continuous, unparalleled customer service. I must also mention all of the other Patterson team members I have encountered...they are a stellar group.

Went to take my 96 Mercedes e class 320 to get a single broken lug nut off my tire. After looking at it they told me they couldnt do nothing without ruining the tire to get it out. I was like OK how can yall not fix something so simple. I ask well how much for a new rim if thats all yall can do to get the tire off. He tells me 900 and im like ur crazy over a single broken lug nuts u tell me u cant get out. Hell no! Thats ridiculous the only place I thought could help me did nothing for me other than try taking advantage of me. So they recommended a place to take it too that might be able to help and I said okay. So I went and they told me if Patterson cant do it we cant help u either. So Im like really.. Now where do I take it too? A few days go buy and I see an old friend who use to work on my cars. Told him the story and he laugh and said they are crazy. I promise u I can get that nut off in 15 min. 15 passed and lug nuts was off. He then changed my tire rotation and all fixed my alignment all for only 70 bucks thats it. Patterson u let me down. A big dealership like u couldnt do something so simple.

Great work done on my BMW. Customer service excellent.

Elizabeth Speer at Patterson Auto Center was so helpful and informative! Great place to lease or purchase a new vehicle!

Perfect 👌 As Always ❤️

Chris Emery was so awesome with helping me buy my Mercedes!

Best place to buy a new Mercedes! The staff was very friendly, professional and informative about products and the services offered.

Customer service is superb

Cameron Moore, pioneering a new culture around the car buying experience.

Just Left The Mercedes department of Patterson. Came in to have a Mercedes Battery replaced 3 months after paying $235. Parts department said to bring battery to Jerry Stewart their Mercedes service manager to check, which is understandable.Wheeled it over to Jerry Stewart, and waited outside so he finish talking in his office. Politely I said parts department sent me over to you to check this battery that is under warranty, it was purchase 3 months ago. His Reply Im going to have to charge you $40 to check the battery! Walmart, oReillys, autozone, everyone will check battery for free, and it dont even have to be a battery you bought from them!!! His reply if you dont LIKE it you can go else where, I dont need your business here! I wasnt going to leave though. He blames their Parts department for not knowing what they are doing and said to bring to them. I told him To call parts and work it out because Im not wheeling this 80lb battery around. He gets on the phone with PARTS and they set him straight, now hes upset because his ego is hurt and he cant charge me. Tells his service Tech Roger(great guy by way) to bring the tester. Waited for Roger to Leave so I dont put Jerry in an akward position, I peeked in the office and said Jerry can I have a word with you Please? Do you have a personal problem with me? His reply YES I DO!!! You gave me bad review for the Mercedes you brought in almost 2 years ago!!!! At this point everything started to make sense, how everytime I come in he gives me an attitude, tells me if I dont like things I should take my business elsewhere because theres other places that works on Mercedes! THOSE words came from a person that is suppose to uphold his position in a place that pride itself in Customer Satisfaction and has the highest respects for their Customers as they always emphasized. So to explain the review I gave the guy 2 years ago, came In to have a central gateway programmed which I bought new from their parts department. I tell Jerry I would like the original part back when your tech is finish his reply absolutely! I picked up my car, guess what original part was not in back seat like he promised. Call Jerry and asked about it and he said Im positive its in the techs work area Ill get that to you in the morning as we are closing soon. Next morning Jerry tells me he and his tech looked for it. It cant be found I Also Found a big door ding on same side they did work but how in the world can I prove it..I left that part alone. So I gave Jerry my review of what I thought of his service because it was asked of me. So basically the Guy does wrong, Gets upset because he cant do things right and takes it out on me everytime I come in because his work place reached out to me for my honest opinion on the service he provided??? what a shame to have someone working that dont care about his position and disreguard the integrity and pride that is reminded every time you hear the name of this dealer. Its a contradiction and disgrace to wear the shirt that you are representing and treat people the way you do. As much time as I hear if you do t like it you can leave from him his bosses needs to say Jerry doesnt seem like you like it here, you need to leave Ill be following this up with every regional manager until something is done. My neighborhood has many Mercedes owner and our family have always owned Mercedes I will make sure everyone I know along with my customers that As long as Jerry Stewart is there at Patterson I will tell them my experience with this disgraceful, disrespectful, careless, Dead weight he claims himself as Mercedes service management. I hope his bosses verify my experience today with all that was involved and review any audio video available. What a disgrace and embarrassment to this establishment.

I have purchased several cars over the years, but my experience with the staff at Patterson Mercedes is the best ever! I will talk with them on future purchases.

Great Place to Do Business

Never coming back to this place.

Best customer service ever.

Top notch dealership

Great customer service!!!!