We appreciated Jordan as our sales rep. He was knowledgeable and friendly and was not pushy. We are happy so far.

The brakes on my Goldwing were malfunctioning. I needed my motorcycle repaired quickly to make a upcoming vacation. Jay Hatfield Motorsports and their fine team in service repaired my bike in a timely manner. The brakes are now working fabulously. Highly recommend this dealership for their service work. Professional and courteous!

Anthony is a great sales person. Very knowledgeable and easy to work with. I was pleasantly impressed with the service everyone has provided at Jay Hatfield. Thanks for making this buying experience a positive one!

Absolutely phenomenal service.I live in Denver and drove over 500 miles to buy my new Goldwing from Jay Hatfield, Found the bike online and sent them a web message, They responded very quickly and we did everything but the signing online including my trade in, Just gave them the info for the trade and took pictures, they made a offer and when I got there they gave the bike a quick inspection and we were signing paperwork within an hour and done. Jordan and Houston are great...Gave me lots of options for any upgrade I might want but didnt push on the ones I didnt.

I am on my 3rd Motorcycle purchase this year. Due to health issue I sold my last 20 Slim Harley back to Twister City 2 mo. ago. My health has gotten much better. Decided to get another bike. Tried Jay Hatfield on Greenwich Rd. Tues. 27/21. I walked in and rode out on a Honda VTX1300C. Did not need a loud bike, liked the water cool system and shaft driven. One of my best purchase I have made for years! Best friendly sales staff - Jake. Paid cash did not need financing but Houston did a terrific job on the paper work. And met Alex - Service Advisor.

Good service. My sales person called me once a week to let me know how my machine was progressing as it was on order. When the machine arrived it was exactly what I ordered and there was no hidden fees or deviations from our original agreement.

It was awesome to be apart of the Kawasaki test driving event held a couple of weeks ago. Really enjoyed checking out the new bikes and watching & hearing the riders input about various bikes.

We had the best customer service throughout the entire purchase process. The whole team has been extremely informative, straightforward, polite and patient. We had to order ours from the factory and we were given weekly updates that kept us excited knowing we only had a few more weeks before arrival.

From start to finish Anthony gave us considerate and professional help. The entire process could not have been easier! My RZR came in even quicker than we thought and we are beyond satisfied…. we ordered over the phone, then had our RZR delivered and everyone we dealt with was super helpful. Definitely recommend Jay Hatfield and Anthony!

Excellent Customer Service...Competitive price. Thank You Jay Hatfield Motorsports for a great experience!!

I submitted an online trade value request. Its been 4 days, and nobody from that dealership have contacted me. maybe they dont care about selling motorcycles. I guess will have to stay loyal to twisted city.

Very helpful great people, very happy I went here to get my first motorcycle.

I recently purchased a used motorcycle from Hatfield Motorsports site unseen and had to rely solely on the integrity of the salesman. He described the bike as perfect and we negotiated s price that we both could live with. I was really nervous about the purchase and was a little tentative to finally receive it.. I live about 200 miles from them and they agreed to deliver it. When the bike arrived I was amazed that it was everything they said it was. The salesman had been totally honest about the condition of it. It was perfect. I was also impressed with the way they shipped it. They had taken every precaution to ensure the bike was protected and the driver was very friendly and helpful. I am extremely picky and I would recommend this dealer to anyone who is looking to purchase a new toy.

The guys at Jay Hatfield Motorsports are great! They werent pushy, helped us pick out the best bike fit for our son, advised us on the best outerwear, and went over the bike features with him before he rolled it out the door! They even called us a couple of days later to check up on how he was doing with it!Fantastic people! We will definitely be going back when its time for an upgrade!

I am kind of sick after being upsold on all their extended warranties.. I bought a bike for 3999 and ended up paying $8000 for it. Dont fall for extended warranty

I got a quote for a motorcycle site unseen was excited about my trade in we down 2 5 hrs for the deal and ended up having to take $1000 less than what I was quoted, everybody there was great except the sale manager who was rude and lied to us about what he had previously said. Over all I am being generous with 2 stars on the way he had acted to us and spoke to us.

This is my second ATV from this dealership great products have been extremely happy with both ATVs first was a 570 this one is 1000 Liz is the sales person the wholesale was awesome Also would highly recommend Jay Hatfield

If you are looking for anything in the motorsports world this is the place to go!!!! Anthony Martinez was my salesmen, he was professional and knows his product. Anthony worked hard throughout the buying process to make things go smoothly. Had a great experience at Jay Hatfield definitely will be back to do business in the future. If you want a great experience make sure to ask for Anthony Martinez, he will get you taken care of! Thanks again to all Jay Hatfield staff who assisted in my buying experience!!!

Great people to work with! I have purchased multiple vehicles from Hunter. He makes the purchase a breeze and feel well taken care of afterwards as well. Thank you!

I took my RZR in for service not knowing there was anything wrong with it. I received a call telling me the secondary clutch was ruined. He also noticed the primary and belt were damaged. He was able to get the whole job warranted out. I really appreciate the effort the service dept went to in order to get this resolve for me. Great job!

Service was knowledgeable about the repairs. All work is done in a timely matter.

I was very satisfied with the customer service I received at Jay Hatfield Motorsports. I’ve been riding for 45 years through 6 continents, so I wanted a no-nonsense, no pressure, swift professional transaction. I got that and much more, with salesman Jordan “Chops” Barrett and Business Manager Houston Cusick.I’ll certainly recommend this dealership to anyone without hesitation.

Very wonderful place very nice people to work with

I signed a work order to have work done on my Honda side by side in the amount of $320. When i arrived to pick up my Honda Pioneer i was presented with a $630 bill. The service folks claimed the warranty work was not covered as they were getting push back from Honda to cover the work. I refused to pay the additional money since I was never consulted about the additional bill and that the vehicle was less than a year old and still under warranty. Eventually they manipulated the bill to reflect the original $320 but the bill was not accurate in reflecting charges accurately on the work that was done.

Is really a great place and friendly..take your bike there..Clarence is a great mechanic Thank you

I dropped off my bike on a Wednesday at closing time for an insurance estimate for some minor left side damage. I was told that the estimate would be done the next day. So I left them to it. A follow up on the following Wednesday I was told that everything was sent to the insurance adjuster. I received a phone call shortly after from Hatfield wanting to know where I bought my aftermarket frame sliders from (they were still working on my estimate that I dropped off a week ago). Once they got the estimate done, I requested to have it faxed to me. Never received it (I’ll omit the part where I was told that they had the wrong email from the adjuster). After a trip to Hatfield on Thursday to get a copy of the estimate and a follow up call to the adjuster on Friday, they had received the estimate……without photos. Keep in mind, I was told that they “dealt with insurance claims all the time”. I’d think that sending photos would be standard practice. Needless to say I picked up my bike on Saturday and took it to Dan’s Cycle. When describing my experience at Hatfield I got the response of “another one”. Which the estimate from Dan’s was $3K cheaper. Turns out, they weren’t trying to total my bike so I’d have to buy a new one. I wouldn’t buy a T-Shirt from Hatfield. You shouldn’t either.

Great people, best service, easy to work with, Liz and Scott made it simple. Got my new bike asap. Thanks again jay hatfield

I have had the pleasure of working with Anthony (sales), Hunter (Sales Manager), and Shawn Littrel (Services Manager) during my time as a Jay Hatfield customer. The service has been top shelf the entire time. The team regularly followed up on parts we had ordered and provided updates. Additionally, after the sale was done, Shawn went above and beyond to ensure the made it as easy and convenient as possible to get the work done. I will use them for all of my ATV/UTV needs.

My husband, Jack, took our 2002 Kawasaki mule to Hatfield for repairs because it didnt start easily and it smoked. The diagnostic report cost $105 and showed that the starter was weak. We paid to replace the starter and brought it home. It still didnt start. We took it back and they said it was the battery. We paid to replace the battery but it still would not start. Then, they decided it was a defective wiring harness. We told them we were out of money. It took several guys to push it back on our trailer and we brought it home. While the people involved at Hatfield were very nice, we felt like they had no real idea how to fix our Kawasaki, and we were tired of paying for repairs that didnt fix the problem. Remember, it would at least start when we initially took it in. We think we should be refunded at least the diagnostic charges, if not more.

Great experience, awesome staff. Very knowledgeable. Got my friends bike up and running like a champ, as you can see in his face.

I went in to look at a few different motorcycles and ended up finding the one I’ve been wanting, but it was the wrong color. They tracked down the bike I wanted from another dealership, picked it up and all much earlier than they predicted it would be in. It’s been great dealing with their sales, finance and service departments so far. Highly recommend

Smooth transaction and friendly staff. Jake did an awesome job showing me the in and outs of my new bike.

Friendly service, knowledgeable sales, willing to work with you. A pleasure to deal business with.They have a great selection and will probably have most of what youre looking for

After searching and talking with many dealers throughout Colorado and Wyoming, John and Huston convinced my family to chose Jay Hatfield Motorsports out of Wichita Kansas. We are super thankful to have worked with them. They tracked down and traded for the exact unit we wanted as well made sure the parts and accessories we wanted were ordered and in place before we arrived. It was worth the drive and adventure for our family and would recommended doing business with them.

The service department is truly the best that I have ever dealt with. They are very customer oriented. We will definitely be using them for our Honda Talon from here on out. Their prices beat any that I have called.If you have an ATV needing services, they are the place. The manager Shawn is very helpful.

Bought my first bike ever with the help of Jordan B! He was super helpful and didn’t make me feel pressured at all to make any decisions. Definitely a great experience.

Great experience!Jordan was awesome and I appreciated his chill demeanor and knowledge of the bikes. Such a relief that is wasn’t a high pressure sales environment (especially being a first time, female motorcyclist). So excited to get out on the road with my new bike!

I scheduled to have my vehicle serviced here. They told me they were a week out on service, so they had me schedule a week out, and I could get it serviced within a day or two of it being dropped off. It ended up taking 6 weeks.I understand people get behind, but I feel we’ve been lied to regarding their real time lines. Unfortunately, I’ll tale my business to another small town outside of Wichita.the drive may be longer, but odds are the communication and repair times will be much better

I called Jay Hatfield Motorsports in Wichita to ask about a side by side listed on their website. They had already sold the unit I called about, but called me back a week later to let me know they were getting another, upgraded unit in a few days. They gave me a great price and, given the current market demand, I feel like it was very fair (Good enough to drive 6 hours round-trip to get it!). I would definitely recommend Jordan, Hunter, Houston and the rest of the crew at Jay Hatfield Motorsports in Wichita.

We bought a motorcycle 2 days ago and the sales man was extremely nice and helpful. We ran into a few issues after getting the bike and eventually they were willing to help out and get the issue resolved.

I bought my last bike from thier Frotenac location and I have been very happy. Im glad they came to Wichita.

Anthony did an amazing job helping me pick out a bike. He’s very polite and doesn’t push you into buying a bike. He knows the product and knows what he is talking about. He came into work on his off days, that shows his dedication to the job. Thanks for all your help Anthony you did great!!

At Jay Hatfield Motorsports of Wichita the staff is friendly, knowledgeable, and helpful. They will provide clear explanations to your questions. They also have special pricing incentives available for extended warranty if you like FREE oil changes! And did I say great prices?Check them out.

2 stars because my problem was finally fixed. Details below:Salesman: I purchased a brand new bike, as did my wife a few days later. I have also referred 2 people I work with to buy here. Anthony did great. No pressure, we went in pretty much knowing what we wanted and he made it easy. If anything, we may have purchased higher models if he would have suggested them/tried to sell us. But I appreciate the way he works. 5/5 for Anthony.Financing: I financed my purchase and my wife paid in full. Houston was our contact for the finance side. For the most part it was pretty painless. While talking about loan term options etc. I did have a problem with the way it was presented. He presented me with a hand-written paper showing 3 loan terms with different warranties he was trying to sell and the associated payment. My problem is that he did not present the payments/loan terms separate from the extra warranty. Ultimately I chose the longest loan term to achieve the payment I wanted, which conveniently for his sales, included the most expensive warranty but achieved my target payment. I ultimately cancelled that warranty but it should have been presented as more of an optional add-on in the first place. I should have known from my experience in automotive to question this more but it was an emotional purchase and maybe I applied to much trust. He should have presented them separately and built value in his product instead of using mind tricks. 2/5Now to service, which is the main reason for the low review. For starters, I have been in automotive service on the dealership level for 7 years and am currently in management. I am familiar with various manufacturers warranty policies and procedures, and have a good understanding of mechanics, and as it relates to this situation, how to tell when a tire has a defect. While automotive and motorcycles arent exactly the same, the premise and basics of the experience apply. 0/5My wifes bike had an immediate issue which was clearly a defective tire. I took the bike in for a service appt with 100 miles on it. I was initially told that there was possibility that it would not be covered under warranty and I would be responsible for diag charges etc. This was NOT acceptable to me. The service department (specifically Alex and Shawn who I was dealing with) should know the manufacturer warranty policies. A quick search on the manufacturer websites netted me the full warranty policy on tires. Anyway, after having several people test drive it, they told me the wobble/bounciness was normal and the same as every other similar bike they have ridden. After arguing a bit about how I know what a bad tire feels like, I finally left. I brought it back a few days later after putting it on a stand in my garage and using a gauge to prove there was a wobble in the rear wheel. Upon taking it back, they once again tried telling me it was normal, then after alot of argument, they agreed to diag the issue further via putting it on a truing stand (which they should have done in the first place.) Ultimately they found the tire was bad and had the bike for 9 days waiting on a tire. I could get the tire from cycle gear in 3 days so Im sure they could get it in the same or less time and it should have never taken 9 days to replace a single tire. Anyway, it is finally done and fixed but Id honestly rather pay out of pocket and fix stuff elsewhere or myself than deal with this again. I hope they take this as constructive and validate their customers concerns in the future; the first time. Being in automotive service for 7 years, I have seen customer concerns firsthand that have turned out to be normal for the vehicles, however, I should have never been threatened that I would have to pay out of pocket for a concern on a bike that had 100 miles and less than a month off the showroom. That, and the full diag should have been done the first time. Even if the concern would have been normal, sometimes you have to pay a tech a little diag time to take care of your customer and build that relationship for next time.

Lots of happy faces, and wonderful people. My 5 was quick and flawless and they took great care of me and my brand new dream bike, I really can not recommend them enough!!

Bought a 2021 ninja 650 and had great experience doing the business with the friendly staff at Jay Hatfield. would recommend this for everybody i know.

Boring COVID-19 Saturday turned into an exceptional afternoon as my wife and I ventured to Jay Hatfield Motorsports to “look at” their UTV’s. Eh, we were ready before we got there, just so happened the smiling Anthony Martinez was our tour guide for the visit. Fast, efficient and genuinely enjoyable to work with. His manager was close by for some of the details, but Anthony was honest and upfront through the entire experience. He represented the product well. We hope to do business again. Rest assured we’ll think first about Jay Hatfield! Thanks to everyone.

Super easy internet transaction, great follow up, did everything they said they would do when they said they would do it, absolutely no complaints with the dealership. It’s the first Polaris Ranger that I’ve owned so I’m hopeful that the Polaris product is as good as the dealership! Thanks again to Houston, Anthony & Taylor!👍🏽👍🏽

Really nice inventory and friendly staff. Wont find better deals anywhere else. If youre in the market for a new motorcycle check this place out. You will be impressed.

They are ok they work kind of slow !!

I had a really good experience working with Liz Kanitz. Liz was the only person that kept in touch with me while I was looking for a new Ranger. Liz called me as soon as she knew, she had the Ranger I was looking for. I made the drive to Wichita, KS from Piedmont, OK. I felt like I got a fair price and service was great. I would do business with Liz again.

Jordan took great care of me! Made it a speedy transaction as well. Highly recommend Jay Hatfield to anyone looking for a hassle free environment. Will definitely be going back!

Anthony from Jay Hatfield has been awesome. I would classify myself as a moderately experienced rider and have pretty good knowledge of different bikes. All my questions were answered and the communication between myself and Anthony has been awesome.

The Sales staff were friendly and knowledgeable. They only spoke to me about what I asked about and didn’t try to up sell me. They gave me their best price up front (Which was far better than everyone else’s price) and were completely transparent about the very few fee’s they had. The Financing staff was very efficient and thorough in getting me the best deal possible. I walked away 100% happy and confident in my purchase. If you are buying a Kawasaki or Honda anywhere else, you’re doing it wrong!

Great customer service in the Service Department!

Great experience. Hunter and Liz were a pleasure to deal with and kept me informed on the sale, delivery and purchasing of accessories. Great price on machine and great customer service. Highly reccomend doing business with Jay Hatfield.

Repete customer. Great service and attention to detail.Sales person, Liz is great and knows bikes.Highly recommend.

Great service and very professional and eager to help. Im very happy with my 4 wheeler

Great place. Very helpful and nice.

Great service, friendly staff

I purchased a 2020 Gold-wing. The experience was painless. They went over the bike details with me and did multi follow ups. Would recommend this dealership to everyone.

Good service, staffs knows what there doing and what there talking about. Definitely recommend and will continue to use them.

Lots of parts for our Ranger. Great staff

Good place to buy from.. Lots of off road vehicles in stock. Talk to Jordan or Huston..

Great experience buying my Honda. Very professional staff.

People were very friendly and helpful. Our Polarus 570 arrived in awesome time! Were lovin it!!

Jordan was awesome and very knowledgeable! He set us up with Polaris Sportsman and got us in and out quick! Definitely coming back!

Got a great deal on my sxs from Jay Hatfield Motorsports in Wichita. Entire staff was warm and welcoming.Thanks again guys!

Staff worked really well as a team! Very happy with my time there and with my purchase!

Sales and Finance staff were fantastic. Very knowledgeable. Thanks Hunter, John and Scott

Great service! They were very willing to help me out and made sure I left as a happy customer. Will definitely be going back there.

Service department was great! Took my Teryx in for a belt change had it back in 3 days! Fair priced and great guys to deal with!

Anthony was our salesman, he was awesome knew his product very well and set us up for the long ride home!Completely worth the trip from Colorado and we appreciate everything this dealer did for us!

Due to Covid and manufacturing shutdowns the wait for my bike delivery was lengthy but Jordan Barrett with Jay Hatfield Motorsports continually kept me update weekly.The overall purchase experience was great and I appreciated being kept informed.

Easy to deal with, good, friendly communication. Nice job at pickup of explaining product and helping with loading.

Liz and the rest of the team were awesome to work with. We popped in to enquire about some of the machines and Liz answered all of our questions knowing we was not going to purchase anything. When we went back to get financing, the whole process was very easy. Great group people, and they even delivered it to us. We highly recommend giving them a look.

Great experience and not pressured to buy anything. I have 2 motorcycles from here and love them.

Jordan and crew were so very helpful. Great experience!

Great service ! Sales & service staff always accommodating ! Wouldnt go anywhere else for our cycles & scooters !

This was by far the best dealership experience we’ve ever had. Liz was top notch and very helpful. She explained the ins and outs of each bike we were looking at. She made sure to pull out the bikes we liked and let us get a good feel for each one. I highly recommend Liz for all of your buying needs. We did wind up purchasing a used bike from an individual but would definitely buy here from Liz for a new bike. The guys in the parts department were very helpful and we are so happy there’s a place we can go and feel like we can trust. We tried another dealership north of Wichita and they weren’t as helpful and a bit sarcastic for my taste.

John and Houston were great help! They were very professional and straight up about everything!

Im a beginner in the motorcycle game. I bought my bike here. Ask for Doug is very helpful person. If you have any questions dont hesitate to ask him. Hell answer you the best manner. Once again Thanks Doug.

Great experience with Anthony. Love my new bike!

Liz was very helpful and answered all our questions. My husband and I went to get information about mini bikes to get our son started. We definitely will go back.

Only place Im buying my power sport equipment

I didnt technically use them I was with my son-in-law dropping off the one of his toys lol

🏍

Service department was terrible. Took both tires from my bike to get changed, they originally told me it would take a week to finish. After the week I called and they were going to be done the next day, went up the next day after not being able to get them on the phone and my tires still weren’t done. After letting them know that I was displeased with the service so far they informed me that they had not even received the tubes to do the tires. So when I called they didn’t even check on my order and then lied to me again while I was up there. The service manager gave lots of excuses without actually owning up to not checking on my order or telling me how long it would actually take. Bad service overall and didn’t try and do anything to rectify the situation wouldn’t let them work on my stuff again.

Save your time and hard earned money for a dealership that deserves it. Both the sales and parts departments are slick talkers, but not slick with anything else. Save your business for Bikers Edge.

They are helpful, but have limited information on certain products.

We stopped in when we were in town and there selection is awesome. Doug the salesman spent a lot of time talking to us and showing us some different models we might be interested in. He was even very professional when another customer got kinda rude and voiced his opinion on things we were talking about. They just opened and you get that feel of things aren’t quite figured out yet but again there selection is good and Doug is awesome.

Great customer service, Jordan was awesome.

Beware of the service department..lies overcharging, 9 weeks to fix my sxs.just to name a few problems.had to get the store manager involved..which he tried to make things better...but Ill never go back

I went in looking for a hard to find bike they dont carry and they instantly hooked me up with their store in Joplin Mo. I was able to secure the bike with one phone call to the Joplin store. Thanks for the great service!

It was to hot, they were very busy, and I’m not the easiest to deal with because I want one of everything ! Everyone I came into contact with was very pleasant and willing to help ! Thank You ! I’m having a lot of fun with the bike. You have earned my business !

Trey and his team we a pleasure to deal with. They listened to what we were looking for and make it a smooth transaction, I would definitely purchase another UTV from them. Very satisfied!

Thanks for the great service with my purchase today

Anthony was great to work with highly recommend.

Spoke to Liz and Jim both awesome people helped me purchase my first motorcycle. They made everything smooth. I would definitely go back again.

Very helpful employees it definitely purchase products from them