Very professional they knew exactly what I wanted to accomplish, very clean store.

Amazing customer service! Had to take my mom to get a new phone, hers was an absolute dinosaur, slider with no touchscreen, a decade old, the guys there were so patient and amazing! I totally recommend this location!

This is just a review for the one on West St in Wichita. Worst customer service Ive had in a long time. Didnt even want to try to help me. I spoke with customer care online they told me to take my product into a store and the lady at the store referred me back to online. I was thinking of switching all five of my lines to T-Mobile but I will be canceling after today.

Go in and see my guys Ethan & Nigel. I needed to add a line and 2 watches. They helped me change my plan to something better and more cost efficient. Talked to me like I was a person and not someone just trying to get a sale. Thank you for your honesty, fantastic service and great conversation. This was my second interaction with Ethan and yet again, I got great service. Thank you guys! Keep up the great work.

Service was very slow. Other than that the employees were helpful and friendly.

Me and my boss Paul went to buy ear buds excellent service

This is the place to be if in the market for a great phone fast

My family walked in the store coming from another one because the first one didnt have the phone in stock I wanted. One employee was busy helping people. The other employee, a younger boy, was sitting on a stool behind the counter with ear buds in. We walked around and stood there for over 10 minutes with not a single word said to us. We went out of our way, with a toddler in tow, to get this phone and got completely ignored. Not even a welcome when coming through the door. These smaller T-Mobile stores have horrible employees. This never happens at the New Market location. We are now going to speak with another carrier after 20+ years of being at T-Mobile, very sad.

Didnt have any tmo Tuesday towels. Sales reps had no name tags. Sales reps were giving misinformation about the functionality of Google device protection which could have resulted in me being billed 700 for a device I turned in.

They have great customer service. I didnt have to wait at all for someone to help me. They were very informative and resolved all of my issues. I actually prefer this store over the others.

I have never been more frustrated with the lack of customer service. I went in to upgrade my phone on Monday. They told me I needed to do a couple of things with my account, but I could get $850 towards a new phone when I traded in my iphone 11. They never mentioned that the promotion ended that day. I literally could have taken care of everything, gone back later that day, and gotten a free iphone 12. But instead, I went back 1 day later and they said Oh sorry. That promotion is over. You wont get anything for your iphone 11. Awesome. Thanks. Im so glad that I made two trips here for nothing. The people were friendly...but this was the most ridiculous thing.

Is always pleasant and helpful.

Lady at the store telling me to wear mask but she isn’t wearing hers like she’s supposed to. You can’t tell someone to follow rules if you yourself is not following it!!!!

The worst customer service iv ever had. Walk in and waited and waited then finally someone seen me approached me and then started talking to someone else lmfao! Someone needs a lesson in customer service

Nigel was a great sales person keep up the good work bro

Staff was friendly and helpful and answered all our questions about upgrades

I cannot stress enough how poor the customer service is... I did a walk in and they told me it would be an hour and a half. no problem, i waited in my car. i received a text saying it was my turn so i went inside. they told me that text sent on accident and it would be another hour and a half. they didnt tell me it was my turn till 4 hours from when i originally came in. absolutely horrible customer service!

Geoffrey was great! He helped me find a phone and even spent time with me making sure I knew how to use it! I’m not very tech savvy so it really meant a lot for him to spend some time showing me how to use it instead of sending me on my way with a phone clueless on how to use it! He was extremely friendly and made the whole phone buying thing a lot easier compared to past experiences! Thanks a million Geoffrey!

Great service at this store. Nigel was knowledgeable and even alerted me about an issue with my phone, then made the fix for me!

The manager and the other man that works as sales consultants worked very hard to meet my needs getting an amazing deal for me and for my disabled wife! I am very pleased with the service I received there and I always have been. Well done gentlemen.

From my experiences, all of the Sprint stores in Wichita, Kansas are amazing. Ive never had a bad experience with any of the stores. I highly recommend Sprint

Whew! I upgraded from my old phone to another phone and it took over 4 hours. Kayla and several others were helpful the entire time. I had problems the next day with messages not sending and some lost contacts, but Kayla continued to work with me to alleviate this problem as well except for random missing contacts. It’s crazy that it takes SO long to do this, but the service was there each step of the way. Thank you all for your continued help and kindness.

Jeffrey and Jace were excellent help. Best customer service I’ve ever received. They really seem to care about every customer! The wait was a little long yesterday but they only had two people working.. but they made me feel welcomed as soon as I came in and answered all my questions when about my phone that I ordered online. Will be coming back here for any of my Sprint needs and will be doing all my business there from now on!

We went in and got 2 new s20s the other day and it was great! Very helpful staff, they were all very friendly and helped us with everything we needed! Highly recommend this store.

Great customer service. Hunter was excellent.

It was good. Didnt get a phone right now.

Your experience with this store will be wildly different depending on whether you call there or visit in person. If you visit in person, youre likely to have a good experience and receive assistance from a competent representative. However if you *call*, you can fully expect for your call to NOT be answered and for your voice mail to NOT be returned.My recommendation is to visit in person.This would be a 5 star review if I could ever get someone there to call me back.

My purpose for coming into the store was just a simple bill pay but I received so much more. She offered to give me a free bill analysis which was very thoughtful of her. It turned out that I had multiple third party charges on my bill that added up to $12 dollars a month. Thats $144 a year! She called customer care for me and had the charges reversed. Donna is so thoughtful and kind.I live in Derby but I will be driving all the way to this store to satisfy all of my Sprint needs because I know I will be taken care of.

Awesome customer service

So my phone gets stolen, I have insurance. Sprint says, you still have to pay for the phone, the service for that phone and in order to get a new phone you have to add an additional line and pay for that phones as well, then when the lease is up I now have to pay an additional charge to own the phone (Yes the phone that was stolen).

The staff was extremely helpful

This is a third party vendor. This is not a corporate store. You dont know until you go to a REAL sprint store and they let me know. I blame sprint for this. Dear Sprint how would I know if this is a corporate store the sign on the buildings are the same???? Every sprint store is different and you just dont know who you can trust with Sprint. This place said my phone was no good. I had them check the battery as well and they said the battery is fine. Then I went to a REAL Sprint store on Seneca street and they help me. tested the battery no good. So they tried a different battery and its amazing my phone worked. They told me at this fake sprint store that phone would never power on again. Wanted to just sell me a new phone. Nice try suckers. Warning avoid this fake store.

Nice clean store and the guy that was working was friendly and helpful. However, not being a corporate owned store they didnt have the sims card I needed for an older phone.

Amazing staff and friendly service. Geoffrey helped me set up my service and I couldnt be happier!

Very knowledgeable employees that will also keep it real with you, not allowing you to waste money. Very good experience. Customer service is very important to me and i was totally satisfied

My mom and I went I to Sprint on Seneca a staff member on Seneca without even listening to my issue told me I had to go to anApple store. Last time this happened they fixed by communicating with Apple on Sprint site. Thanks, Sprint. Make this is as difficult as possible. Im going to Verizon asap...

Couldnt help

Customer service is always good and they always answer all my questions. My favorite sprint store to go to

Good service always helpful. That store nows how to have fun with customers. Donna and tony have been there a long time. Always willing to fix my phone and help with any questions I have about my bill. Great people the whole store is really awesome and friendly.

Knowledgeable staff gave honest opinions about various phones. Corrected multiple crippling issues on my phone so I didnt have to buy a new one. Installed a new battery free of charge. I wish my Sprint stores back home were this good!

Worst company ever. When I switched to Sprint from boost mobile they down graded me to a older phone than what I had. Then sale rep sent all my information from my old phone to Google without asking me, I didnt want my information going to Google. Sales rep didnt give information on promo for hulu, so I thought it was the hulu plus. No it was the basic on that I already had. Phone bill was to be 124.00 a month, no close to 200.00 1st month, some bull of 1 time fee. Second month around 180.00. Then I had it set to 105.00 cuz I had them take alot of features off I set up for automatic with draw. I only authorize 105.00 to be taken out. Im no longer with Sprint and returning outdated phones that they put me into and before I could ship them back they took 392.89 out my account. After the fact Im no longer a customer. I never authorize for them to take out more than 105.0p and they took it upon themselves to take out more than agreed. Now Im with Metro PC, Im so much happier! Up to date phone LG5, Amazon Prime, music is much better than what Sprint had to offer. Sprint music didnt have artist that I like. Went to K.C yesterday and I was expecting my service to drop as well as my music like it usually does with Sprint on my way up there, but it didnt at all. Im so much happier with Metro P.C. than I have ever been with Sprint! I have been unsatisfied with Sprint since day 1!!!!!!

Steven was very helpful he got me set up with my new phone and I absolutely love it now. If your looking for GREAT service stop by the sprint store on west kellogg and ask for him. Thank you Steven for the GREAT experience.

Went in to discuss a billing issue after I upgraded my phone last month and spoke to the store manager. He was friendly and explained everything in detail.

Absolutely worst service I have ever received at a Sprint store. Not a corporate store and it shows, they had no clue what was happening. Ended up going to corporate store to fix everything they messed up with my plan. NEVER go to a Sprint store that is not corporately owned again, if you do youll regret it every time. I now have to wait over a week for the results to get worked out.

We experienced excellent customer service here. On Sunday at noon there was no wait time.

I stopped by to pickup my T-Mobile Tuesday freebie.

Amazing store well-organized very helpful and its a very energetic place to be at. Even though its a little bit far away for me I prefer to go to this Sprint because they always help me in the matter what.

Was very helpful to get me what i wanted and to help me understand my bill more.

Were unable to help with simple matter told me had to make call to tech support after I took the time to drive all the way down there. Not very busy I think Verizon is eating their lunch. May switch over

Terrific location! Its the only Sprint store I would recommend in Wichita. The crew there is so kind and helpful.

Sprint Customer since 2000.We went to buy one phone. They offered Buy one get one free. We thought we were getting a free phone. At the end of the purchase they required us to activated both phones. They did not explain all Costs involved. They did not show us the contract/lease.It Was a digital Signature Which was transfered to the lease/contract electronically.Now we are paying an extra $40/month for another line. Went to cancel the extra line and there is a $400 cancellation fee, of course. So I paid the phone off in full for $658 and I had to cancel the extra line myself because they could not do it at the store.Today, I called sprint to unlock the extra phone so I can resell it.I found out the Buy one get one promotion was cancelled since I paid my phone off in full.Now I am paying for both phones $1600.00Not free After All.Spoke with Sprint and they said very sorry. $40/creditThis misadventure so far has cost me at least an extra $848I am still paying for the original Iphone8.Wasted Days of my time on the phone and in the store with Sprint.Do not get the Flex lease at Sprint! Its not Flexible.Just buy a phone outright its not worth the hassle.

The staff was amazing . I can’t say enough, will send a letter to sprint as well, to let them know how awesome the staff was thank you for all your help and the laughs

Steven is a miracle worker. If you ever need anything done go to him. Id rather take a few extra minutes to be a customer here than the one closer to my house all due to the great customer service he provided.

We had issues with our bill and the employees took the time to get the bill corrected. They were always very pleasant with us; great group of employees and they give great customer service . We will continue to be satisfied Sprint customers.

They are emailing me a bill when I quit service before the month was up.

Great service, really busy.

Have visited location several stops for my cell phone so far no waiting & problems solved !

Didnt stay. Long wait. Bought new phone through Best Buy. Got a TV thrown in with the deal.

Perfect experience! Grt employees at w. Kelloge! Thanks Garret!

Steven babb was really helpful and patient with me. And did as he said he could.

Steven Babb was a awesome salesman!!! He helped us so much with our phones! Give this man a raise!

Fabulous service, fast,quick,and friendly staff!Garrett and Alex are the guys to ask for! I couldnt be happier with Sprint.

They wasted 30 minutes of our time, just to pretend to call another store. We could hear the prerecorded message as the tech pretended to talk to a person. Was probably the saddest thing weve ever seen anybody in the service industry do. Dont waste your time, just go to the store at Pawnee and Seneca. They know theyre stuff.

Sprint has great cell phones to look at.

Great job....aways enjoy talking to your representatives

Great customer service.

Very helpful

Always nice and efficient

Very unprofessional staff and management, the setup of my account and service was not done effectively and cause several problems with my bill before my first month of service was even over. They are not respectful of customers time or their concerns and actually laigh at customers with complaints.This is a third party store and we had to go to a real Sprint store to get our issues resolved. We have spent a total of 10hrs in this whole phone process.

The people there are awesome!!!

These folks have no clue.

Awesome customer service

Great service.

Very friendly and helpful

Good phone service

Customer service is hard to find here.

We recently switched to Sprint and the staff here couldnt have made it any easier! Our salesman Sam far exceeded all expectations, and same with the rest of the staff in recent visits!! A+

Very helpful

My phone co

Nice phones

Not very friendly

Busy long wait

Paying a bill