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Toys"R"Us
620 Kidder St, Wilkes-Barre, PA 18702, United States
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LI
Review №1

Spent way too much money here on the kids! So much choice!!!

La
Review №2

I love this store and its staff. Very friendly and helpful. They remember my son all the time, and ask about him when I shop solo. Its toys r us, so obviously there is a good toy selection. The store itself is clean and well stocked. Sometimes it can be hard to get someone in the electronics section, but all on all, a really great store with awesome associates and management!

Do
Review №3

Enjoy shopping at toys r us. Great layaway program. Popular items you cant find anywhere. Like that they send you an email receipt, so you know if someone uses your membership card. Unfortunate they are closing this store. Handicap parking. Easy access to highway. Close to several restaurants and other stores.

Ro
Review №4

I think its a shame that these folks are losing their jobs, so many were loyal employees. I still think theres a market for customers, hell I use to take my 4 year old grandson to toys r us and he was let loose and told to pick out wherever makes him happy....the expression on his face was so rewarding.To the employees who dedicated themselves here, thank you and good luck in a future career.And for those who chose buying on the web, youre going to miss the expressions!

We
Review №5

Definitely worth knowing that they price match. Went recently and bought several toys. A few were cheaper on Amazon or Walmart. Showed the prices on my phone at the register, and they took a total of $18 off my cost.Comparing the price on my phone in the store took all of a couple minutes. Thats a pretty good hourly pay rate!

Co
Review №6

Decent Toys-R-Us with an alright selection of items. It seems like a lot of things are out of stock for a long time before any more come in. The store also shows its age in layout / design compared to newer TRU stores. The staff is typically good and can help you out finding something (assuming its actually in stock) pretty quickly.

La
Review №7

The store is closing for good soon, but still has lots of stuff at deep discounts. Always liked shopping here, but online is easier. Its a shame to see all of the brick and mortar stores that are closing.

Sk
Review №8

Used to be a great store. Good deals. Now you are lucky to find any bargains. The Internet and Internet shopping are doing Toys R Us in. That and greedy executive bonuses.

Mi
Review №9

Shopping here and putting my children’s toys on layaway was a great shopping experience. Picking up the layaway was another story. Yes we are all humans and we get tired and sick sometimes. The cashier I had was just miserable and she literally put me in a bad mood. Dragging her feet, putting her head on her cash register and moping around. I literally had to check my own layaway to make sure I had everything. I have 4 children so I had a lot of toys and things to go through. I didn’t even get asked if I wanted help out. 3 trips later with a shopping cart I had it all in my truck. Very unprofessional. Next year I might take my $600 somewhere else.

Ly
Review №10

For as crazy how busy all the stores are toys r us was by far my favorite shopping place today. Very helpful team workers. Was actually a fun trip!

Ca
Review №11

Terrible prices, unfriendly staff, and theres rarely more than one register open. Theyre happy just to watch you stand in line while they shoot the breeze with their coworkers. Not surprised that theyre closing shop.

Br
Review №12

Too bad they are shutting down. It was a good place to see the latest toys in person. I wished they would have been more competitive on pricing though. Maybe they would have gotten more business and not gone bankrupt.

Ra
Review №13

DO NOT BUY ANYTHING HERE! They will not even exchange a defective item for a different one with a receipt. Bought a drone for our 7 year old for Easter and it would hold a charge, needless to say he was upset. Told him I would exchange it for a different one. Brought it back with the receipt and explained the situation. The very unprofessional and rude person behind the counter told me I was stuck with it but, I could buy another one. Toys R Us should be ashamed!

Be
Review №14

Large variety of toys that you can easily look at and test out, unlike online stores which you only get a picture. It helps to actually see toys esp. If unfamiliar. Sorry its closing. Will be a big loss.

Mi
Review №15

RIP . U will be missed . U were good to me and my family. Not so good to my wallet. I dont know where Im now gonna find the collectible figures I would get for myself here. U will never be forgotten.

Se
Review №16

Significantly larger Toys R Us than others I have been too. Cleaner, newer, with a wider selection.It seems like a lot of other Toy R Us are in plazas that time forget. This one was actually nice.

Vl
Review №17

Only 10% off on stuff you cant return. No way. There are better deals elsewhere. On final sales there should be at least 30% off.

Jo
Review №18

Always love going to toys r us, been going since I was a kid and have taken my kids there for their birthday for the last 17 years sure gonna miss it, and WELL ALWAYS BE A TOYS R US KIDS!!!!!

Al
Review №19

We went window shopping with our daughter just to see what she would pick for her birthday! We walked out with a power wheel. So sad theyre closing.

pa
Review №20

Its nastogic but its a little pricy. Fun place to walk around but not a store I would probably buy from. Also they are closing very soon.

L
Review №21

Very helpful and polite service, I was having a hard time finding a WWE action figure the girl that was working help me find it I asked what her name was Elizabeth

Su
Review №22

Really loved this store throughout my whole years. I’ll never forget this toy store. Toys R Us 1948-2018

Ja
Review №23

They went above and beyond trying to find the item I needed. It was not available to order and yet they managed to find the one re.aini mg left in the store.gje staff was amazing. I had left my wallet their and they put it off to the side in a safe area and they truly are an amazing group of people tbeynstrive off of our customer service thats needed to make us happy!

Br
Review №24

Liquidation!! But still so expensive, I dont get it. I was excited to go in and see what they had and was so let down.Pokemon selection: At first glance it looks like they have a bunch of different figures but a closer look amd you see its a same 3 characters put in different places.

pa
Review №25

Good pop selection. Good toy selection. Cant give 5 stars because it always feels understaffed.

Ll
Review №26

Love the place for my child nicer then Hell wide selection and the workers are nice and the one worker is fine as hell

Ry
Review №27

I wish they werent closing! Awesome place! God bless!

Di
Review №28

My favorite toy store. Not they are out of business. I guess I didnt spend enough there.

Me
Review №29

Love coming here, makes me feel like a kid again! But the shopping trip was for my son

Ro
Review №30

So much fun and great stuff. Store was clean and well maintained

de
Review №31

Great sales on outdoor toys,sold out on the one we wanted but found one similar.

Ke
Review №32

Great store but the staff isnt really knowledgeable regarding a lot of products

Pr
Review №33

Love coming here i can always find what i am looking for especially when looking for toys/games from my childhood

Ja
Review №34

I can always find the toys my daughter is looking for either in store or online!

Ja
Review №35

Not really a judgment on the store but there is a general sense of doom since the bankruptcy announcement. Place is a bit of a mess ... Just sad to lose a piece of my childhood.

He
Review №36

I ended up with a broken stroller for my niece, a car seat thing that was broken... I loved that place till they showed their true colors by refusing to replace items that I purchased broken during their going out of business sale...

Al
Review №37

Shopped with a friend. We each had a cart. The carts are awful! My cart only three wheels touched the ground. The were so out of alignment our arms hurt trying to steer them. We were going to check out the whole store and shop but gave up after just two aisles. We were tired of fighting the carts.

sp
Review №38

Julie the customer service.manager was fantastic helped me and my wife with what would have been a huge problem and made our son so happy by finding the last turtle bay head set left in the store for Xbox .... She is. A valuable asset to your store ......

ka
Review №39

Wish they didnt go out of business.

Li
Review №40

Im sad that it is Closing. I hope it comes back. We need more stores just for toys. Xoxo

Ph
Review №41

Nice to reward my princess with all her hard work in school. Little sister also benefitted too...

ch
Review №42

Been here twice and the staff is very nice, they didnt get mad when I was playing with toys. Lol

Th
Review №43

Hahahahaha...bye toys r us..been fun

Fe
Review №44

Horrible service. To top off the bad in store service, they pretty much never answer the phone when you call. Will never go back there again.

Ro
Review №45

Good place wish they had more options on toys.

Ma
Review №46

I think the pick up system needs some improvements. It took 15 to 20 minutes for the clerk to find the item for the woman ahead of me. There should be an order number or name on the item and not put into bags which hinders the search for an item. Thank you.

Pa
Review №47

Terrible I could not find what I needed actually walked out because there was no help. Ill just shop on line.

Da
Review №48

Busy when we were there and staff 2 as short handed but it was fine, smaller too

Ro
Review №49

Good place to shop for all of your childrens toys needs.

Jo
Review №50

A toy store that is rarely stocked. The shelves are mostly empty when its not a holiday season.

sh
Review №51

Great place for toys. Sad its closing

Pa
Review №52

My heart is breaking that they are closing. We love Toys R Us in my house!

Li
Review №53

The staff here was so miserable and moody. So sad to see such unhappy people working in a toy 6

Rh
Review №54

Place was messy people were rude and it was more expensive than other stores. No wonder they are going bankrupt.

Am
Review №55

Sad to see this store close. It was an awesome place to take my kids

Sa
Review №56

This place just pisses me off. ALL registers froze today for about 15+ minutes. Then while I was getting checked out at 2 SEPARATE REGISTERS-(one right after the other!!!) they both froze!!! So now I’m about 6 people back in line at ANOTHER register!!

Bo
Review №57

Kid play ground great place for kids

Ch
Review №58

They are closing and have really great sales

Te
Review №59

Love the toysRUS store very well organized.

Pa
Review №60

Love there huge selection in toys!! My kids absolutely love it!!!

Mi
Review №61

Your staff was very pushy I understand it was the end of the night but the tone it came over the PA towards the public waiting in line to get checked out was kind of on the rude side

Cr
Review №62

Worst selection of sports cards anywhere.. and sadly toys r us has exclusive cards that now i wont have due to the disgusting mess that is thier collectibles single rack..

Ji
Review №63

Love this place.. Ima Toys R Us kid

Su
Review №64

Not too good. Out of a lot of stuff, parents who walk away from their brats and leave them to piss the whole store off, and the bathrooms look like nuclear holocaust!

St
Review №65

Its depressing knowing that TOYS R US is going down in 14 days.Got some last minute toys.Will Miss it!

gi
Review №66

Gotta love the toys when u have kids

Cr
Review №67

Always have what Im looking for.

Na
Review №68

Its sad that it is going out of business. Its up to 60 0/0 off now.

Ch
Review №69

Sad to see it go. Hope the former CEO can buy the company out of bankruptcy and reopen it.

Pa
Review №70

Always find what I am looking for!

Ne
Review №71

Sad trip to see what was left. Basically nothing. ToysRUs will be missed.

Da
Review №72

Where a kid used to be able to be a kid 😓

Mo
Review №73

Its going out of business and had amazing deals

An
Review №74

Its because when people live in that area then they can go and get some toys.😀😁😄😅☺😊😆😇😉😜😝😋😎😏🙆🙋🙌😺😸

Cl
Review №75

This location was liquidating as of the end of March 2018. Closing permanently soon

Ch
Review №76

Sad to see the only local toy store go out of business

La
Review №77

This place is waaaaaay to over priced. I can the same $50 toy for $20 at target!!!!!😡 they just care about squeezing your wallet out of you!!! No wonder their going out of business!!😡😡😡

Ya
Review №78

Many things for the kids and kids at heart.

Ja
Review №79

It was a nice store ok

Li
Review №80

Survived Black Friday shopping here! Found what we needed though!

M,
Review №81

So sad about this entity closing - no real bargins.

Et
Review №82

Nice bathrooms maintenance needs a raise

Pl
Review №83

Big selection sad its closing

SE
Review №84

Great staff easy access from road

ec
Review №85

They have a good stock but after something goes out of style they dont carry it anymore so i say 2 stars.

na
Review №86

Over priced. And dont have the products that they advertise

bo
Review №87

Love toys R us hate that its gonna close forever one day

Ch
Review №88

Heavily picked over, still more expensive than Wal-Mart, Target, or Amazon

je
Review №89

Did not ask for Id while picking up an online order

Cl
Review №90

Didnt ask if i needed batteries or zip code.

C
Review №91

Is and was a good store with decent prices but is a shame it is going out of business

A.
Review №92

Ill ALWAYS be a Toys R Us kid!!! Love it :)

Ci
Review №93

Toy r us kid..will be missed

Al
Review №94

Whats to rate, theyre closing. No real deals yet.

Di
Review №95

Good place, very busy!

Ta
Review №96

So sorry to see it close forever.

Ro
Review №97

Its still toys r us just not what they used to be

Jo
Review №98

Decent but closing soon

Je
Review №99

So sad ... I cant believe their closing

Vo
Review №100

My favorite place and friendly staff

Information
100 Photos
100 Comments
3.9 Rating
  • Address:620 Kidder St, Wilkes-Barre, PA 18702, United States
  • Site:https://stores.toysrus.com/pa/wilkesbarre/toy-store-wilkes-barre-pa-6361.html?utm_source=google&utm_medium=organic&utm_campaign=rls
  • Phone:+1 570-825-8600
Categories
  • Doll store
  • Toy store
  • Game store
  • Video game store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:9AM–9PM
  • Friday:10AM–7PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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