If I could give them a negative star, I would. Went in the store to buy a small product, was told that it was canopy to be closing time and that they wouldn’t be done with the customer that was ahead of me till after closing time and therefore couldn’t service me. They would have spent less than 2 minutes with my purchased but he was quick to dismiss me.

Tony gave service and support any employer would be proud to see offered as an employee representative. Not only was he extremely courteous, but his expanse of knowing the product and how it functions were the kind of experience every customer is hopeful for upon entering the doors of any business. He probed trying to understand my needs and patiently performed the tasks while offering related information only those inti.ate with product line can offer.Tony made my day so much better!

Alayna was very helpful and informative on accessories I was shopping for my new 12 pro max. She went out of her way to run to another store to get a charging block since they didn’t have one on hand. She was cheerful and very sweet. I give her 5 stars (and this was after a long work shift, a 45 minute commute and two errands).

Jensen is always great to deal with. She has helped us with every phone we have purchased and is always knowledgeable and friendly. Thank you for always making our visits a positive experience!

The girl that helped us has fantastic hair. She was extremely friendly, and had us laughing like mad.We went in knowing exactly what we wanted, so she didnt have to upsell anything.

Christina was a huge help. Idk much about phones (or electronics in general), but that wasnt an issue for her. Very kind, great service. Bought chargers and a block, left more knowledgeable as well.

Justin was very helpful, the other gentleman/manager was rude. Pulling Justin away from us to help someone else. We had been ignored by the same gentleman for about ten minutes after we entered the store. Not a good way to run a business. Keep Justin and fire the rude dude.

Despite all of the Covid-19 restrictions, I was in and out of the store quickly with exactly what I needed. Staff was knowledgeable and let me know my options. I always go to this location!

Brittany was very helpful. I was in a hurry to get to work and she helped me purchase a phone within a decent time frame.

I loved my experience in Verizon today. I simply walked in and was greeted with a friendly smile (yes they had a mask on but I knew she was smiling) and was helped with my questions. The interaction was excellent. I couldn’t have asked for a better experience. Alayna was perfect. She enhanced my experience with perfect and professional dialogue. She related to me as a person but was still focused to the task at hand. As a owner of a business I love superb customer service. That was my experience today.

This is by far the best verizon in Williston! I have been a repeat customer here. They have helped me file a claim to get 1 phone replaced back in January of 2020 and just sold me my new phone. Every single sales person is very nice - no bad eggs here.

The attention was really good and they explain more about all the plans and items. You also can be attended in Spanish.En este lugar hablan español

I had trouble making decisions on price and quality and with a smile hidden behind her mask and a fun helpful spirit she made making a decision so much easier!!!

I had a great experience when buying my new iPhone 12 in Williston. Jose was super patient and helpful in explaining all of the options available to me. I would definitely go back to that Verizon retailer again!

Emily provided great customer service. Ask for her!

Jose, the gentlemen that helped us was very thorough, extremely patient with answering my questions and was helpful in setting up my granddaughters phone. The people that work at the store on 26th st have always been more helpful than the the store that is by Walmart

Efficient. Helpful. Not pushy. Delivered what I needed!

Jose was very helpful. I would definitely go back!

I was here the other day I just stopped in to ask a question, and Jensen was very helpful and knowledgeable in everything I asked.

Kathryn at the Williston Verizon store was terrific. She was very patient with us, even after we changed our minds 5 times. Got us some good deals too.

The representative was very helpful but we were not satisfied with having to pay over $21 to get my husbands information transferred from his broken phone to his new phone. Disappointed that Verizon would charge for this service???

The service was great all the people were. Especially the Assistant manager Alayna she took care of all our need . Very professional. Thank you

Came in to the store to get a new phone and Christina was very helpful and pleasant.

Wonderful customer service. Alayna was excellent, set up everything, so smoothless transition. Highly recommend.

Alayna was the best loved her personality customer service was on point she was Awesome a great experience keep doing a great job girl

Tony was so helpful and knowledgeable! My service was fast, he answered all of my questions, and I felt confident with my new phone.

It is concerning that they require face masks/social distancing but one of the employees sound sick and coughed the entire visit. She was wearing her mask & using hand sani, but why have employees at work during a pandemic when they are visibly sick? I’m not sure how safe that is

I got my new phone in a timely matter, everything was explained well.

Had trouble with my phone it was a Partial lock no internet service but could call out ask them to help in verizon store here in Willistonnorth dakota and they didnt even want to look at my phone or want help with the problem then they told me that I had to call customer service tech support for my phone and they put me on with a person who was not even in tech support and not even in the same state the person then said to call tech support again because she couldnt help with the problem so to correct the problem I went to At&t found out I was paying for the same service as at&t but paying more money for the same service was taken advantage of

We had a long list of issues when setting up my new service and phones BUT our Verizon employee alayna was very patient and worked with us with excellence until everything was complete

Jensen was super fast and super polite, I highly recommend her.

Lucy was super knowledgable and very kind to work with! Got what I wanted with no issues at all :)

Tony is very knowledgeable and skilled at his job he was able to help me out and get me set up quickly

Dakota did a fantastic job taking care of us! He even ran to the other store to get another screen protector for us!

Lucy was so helpful, professional & understanding! Highly recommend her to anyone who needs assistance.

Every time I have been in this store, the service has been fantastic, very friendly and helpful.

Experience at Williston ND Verizon with Dakotah was top shelf. Service and courtesy was quick and resourceful.

Alayna was without a doubt an absolute joy to deal with. She made it a wonderful experience.

Saved the day!!! Quickly helped me get my new phone set up and talked me through the process seamlessly. Much appreciated!

Tony at Verizon is very professional and always has strived to make sure I’ve gotten the best deals

Working with them when switching from my previous carrier to them was pain and hassle free. Service was excellent. 10/10 would switch again.

Casey the store manager was a pleasure to work with and he even took the time to log me into all social media and emails. We also have been repeatedly going back to only him for everything. So knowledgeable!! We love this store

What had turned out to be one of the worst days ever ended up being one of the greatest. My phone screen shattered at work And unfortunately I was on a prepaid plan from AT&T. I would have needed to buy another phone outright it wasn’t worth it to me. I decided to see what Verizon had to offer and in just 2 mins of closing Time Jamie and his lovely Associate encouraged me to no longer do prepaid but join a post paid account I didn’t think I would get approved but I did, she even got me the best deal for my sons essential needs we ended up with a lovely new iPad I felt very rewarded and in good hands Thank you both I love my new iPhone 11!!!

This is a great store to go to. Great group of people

Not going to lie, I was dreading going to this Verizon store due to past experiences but Dakota was great to work with. He made purchasing a new phone quick and easy!

The service was polite & great many thanks.

Dakota was really helpful. 10/10 would recommend.Sydney was also helpful as well. Very good service.

Had some technical difficulties and in return gave a great discount! Great service as well! I recommend this retail store 100%!

Great shopping experience here. Staff is very knowledgeable and helpful

Great experience... Very helpful!

Dakota was very helpful and nice. He helped me with everything I needed. Thank you so much!

We worked with Dakota and he was extremely helpful! He helped us get a Samsung watch as well as a new note 10. He was able to answer all of our questions and made us comfortable with our purchase. We would recommend working with this location!

I am not happy with the service received there rep took advantage of trying to do two new phone upgrades grabbed accessories saying they were the best paid a large amount for everything didn’t have the lesser cost phone of my model got a supposed top of line screen protector for it to have cracked out already and they want to charge me 15 bucks to replace it I will never go there again and do not recommend anyone else to either. Were a lot of hidden fees as well trying to get it figured out now ridiculous to charge 40 activation fee per phone for a upgrade. Went in showed one guy crack and he stated that there was probably something under it when it was put on but still want 15 to replace a 65 screen protector. I wish I could just some of my money back for all the stuff they took advantage for.

Kathryn did an amazing job setting up my new iPad!

Awesome service!!Everyone was so helpful when I needed my new Phone set up. Hunter and Ariel were especially helpful and got me everything needed including getting our home phone updated and payments update. Thank you again for such great service!!

Excellent customer service. It mightve took some time throughout the day to get everything done but our Verizon agent at this location, Casey Power, took care of me and my fiance and made sure we got everything we needed and it was very much worth the wait. If you want a surefire way to make sure you get the best customer service in the area keep an eye out for him!

Best customer service ever! Kathryn was amazing!

Just had afew questions about the Nest Hello. The woman who helped me was amazing ( wish I had gotten her name )

Lucy is hands down the best!! Great service made me laugh and was sooooo nice! Definitely recommend her!:)

The employees I dealt with at this location were knowledgeable and personable, especially Daphne. She set my phone up for me in a timely manner and recommended which accessories were best for my new phone. From my own experiences, the employees at this Verizon location provide the best services in Williston.

I walked in, and in less than 5 minutes I had what I needed. Payed walked out

This was a super great experience to set up my first time phone plan. Jacqueline and Jessica were super helpful, polite, and funny. I would definitely suggest this Verizon retailer to all of my friends

The sales person we got was terrific! She was patient, listened to our concerns, recommended choices and completed the purchase of a new phone with no pressure. Thumbs up.

Dickota was actually the best. My new fav Verizon shop. Not buying anywhere else

Kathryn was really attentive and helped me switch from Sprint! Excellent customer service!

Buyer beware! We were charged for so many hidden fees without being told upfront. Thankfully corporate Verizon credited us for some of them as well as this store. Took me a lot of time and effort to get this straightened out. I learned a hard lesson that you cant always trust someone by their outward kindness.

Very good customer service. Dakota was very helpful

Service was fast and people friendly and helpful!

Wow what an awesome service I had today at this store location !! I want to thank Lucy and Casey for their many help and suggestions they gived me today !! I hope to be back soon for more service !! Thank yall very much !!

Dakota was so helpful and very knowledgeable!

Kathryn did a wonderful job helping us with our phones! Excellent customer service!

Very patient. Great service. Really loved my salesperson Annelise. She was awesome.

Aspen was the greatest help, very knowledgeable and was able to ask every question we had, cant wait to go back

Excellent service, A+

Verizon is a great company. It is such a shame that this place doesnt live up to the same reputation when it comes to customer service. I have walked in prepared to buy various devices and accessories only to be left waiting and having to leave with no assistance. The staff will tell you that they will be right with you and then you are ignored, left waiting, wondering how much of a wait time even when you have staff that are unattended and do not appear to have customers. The service is disappointing.

Kathryn is awesome! She really took her time getting my new iPhone set up and linking my vehicles with the Bluetooth! Thank you so much Kathryn!

Kathryn was amazing and helped my husband and I get new phones! Excellent customer service!

Kathryn is amazing!!! I always go back and go through her because she is so helpful.

Kathryn went above and beyond what I could ever expect one to do for a customer.

She was quick and friendly.

Waited 45 minutes listening to the two employees carry on conversation instead of working to help there customers. Ended up having to leave without being helped. All I needed was a new screen protector

Mitchell Williamson was very knowledgeable about the phone he sold me. Awesome attitude, positive inspiring man! Thank you again for all your help! I appreciate you!

Got the note 9, awesome phone. Ive been a note nut since the note 5. The employees are incredible to deal with. Ill continue to go back to this location from now on.

Amazing service..110% Dakota is your goto

Very professional, knowledgeable, respectful, and friendly

Store looks great but not a big selection of anything (my reason for only 4 star). Staff is great and helpful. Busy place so be prepared to possibly wait.

I wouldnt go anywhere else for my Verizon account. They always find ways to save me money and lower my monthly bill. They always have great deals in the store on tablets and accessories and the manager there makes you feel like family!

Kathryn was amazing and very friendly!

Great experience everytime I go in! This is the only store I go to, to get assistance with my verizon account. Everyone is very helpful!

Best service ever at this store. Everyone is so nice and helpful. Brian is super great to work with. Thank you for making this experience awesome!

Charge for service,because not a corporate store? Ok, Ill wait...til I get back to a corporate store.Least amount of choices Ive seen for cases and screen protectors. I know its Williston, remote, not many choices, etc.but do better! Subpar at best.

Nothing bad to say, its quick, easy, places to sit if you need to wait.

CROOKS!! LIARS!!! WILL TELL YOU ANYTHING TO MAKE A SALE!!!!!! BEWARE!! IM FILING A COMPLAINT WITH THE BBB!!!! Update: I I have Verizon corporate already involved. I have already filed with BBB.

Gentleman by the name of Mitchell took care of me and it is one of the most pleasant experiences Ive received with Verizon as well as just businesses in general. When I first moved to Williston I was very disappointed with my experience at the official Verizon store in the Walmart plaza. The workers there, while nice and personable, made the process of getting a new phone very difficult and did not explain what I was paying for entirely all that well. Here at Mitchells store, there was no such confusion. While I was only paying off my phone here today, the experience I had was excellent and his service to his customers is stellar! Thank you to Mitchell and your store, I would recommend them any day!

My First day Ever in Williston ND and as I drive into the city and I loose everything because my Network did NOT work at all here. No Navigation, No way to call a single person. I have one phone number memorized. I am so dependent on my cell phone for everything I needed to get done today.I finally find a Verizon wireless store on 26th street. This is where the plot thickens. Mitchell Williamson was smiling and I was relieved. I explained the entire story and he jumped right in and found a solution. It was amazing to meet him. I am so glad there is still people that help their customers like I did everyone of mine. Well done Mitchell, you made a friend today!

Dakota was a awesome sales man very respectful he should be the boss of this store

Great speedy service

Unfortunately Mike is not working here anymore. He was the only one who was able to solve problems. The customer service you get now is not good at all. Some people that are working here are totally inexperienced and they are not helpful at all. Besides that we had to pay for a service that was free before although we have 3 Verizon devices and we already pay a lot for monthly charges. Also every late afternoon the internet starts to get very slow. As soon our contract ends, I will change to another provider.

Switch over for the gooder!!

Lucy is the best customer service person in the Williston area ! Very helpful n very kind !!! I think she should get a raise in pay !!! Very good representative for Verizon !!!!!!!