Very helpful people.I pretty much had all of my questions answered and was in and out of there within a few minutes.

Customer Service was great!! Came up with a great plan!! Awesome service

Great service and the store was incredible - very modern technology inspired for the future

Pleasant experiences this weekend. Staff very helpful.

They had a great understanding of a very complicated number of issues!

It was a very friendly atmosphere. I was very satisfied with the service

Picked up a self install kit. Was in and out in minutes.

These guys are always courteous and helpful. You should feel confident when going in that you will be taken care of.

They were very helpful

The store is not inside Old Navy. Its located to the right of the Old Navy entrance, around the corner, in between the old navy sign and AAAThe people are friendly. I went in to cancel my service. Walked right up, gave the guy my box, got receipt and email proving cancelation. Dont cancel online. Go in store. It took me 5 minutes.

Always friendly staff. I also think that they are very informative.

Seriously...i used to dread going to comcast in their old location. New business model, location and staff are awesome.

Great Customer Service.

Answered my questions and helped me with the issue and cleared up some points I wasn’t sure about

It’s not the store— it’s the poor quality WiFi hotspot service. Ever since they announced closure on 12-17, the service I’m paying for goes out about every 10 minutes. I’m watching something and have to check constantly to see if I’m still connected. Either it disconnects me from the site I’m on or my phone (the device in question) switches me to Consumer Cellular’s WiFi, which is limited because CC subcontracts for a very limited amount of WiFi. After Covid, when it’s safe to allow outside contractors in when one is immunologically compromised, why should I sign up with xfinity for monthly router service after this experience??

Went to Xfinity Service Center for account change. Was instructed that it is better to make an appointment. We made appointment for help with account change. We arrived early for the appointment. They saw us right away. The service team member was only qualified for New Account Set Up . Very frustrated that we wasted time and could not get issued resolved. This could have been avoided if we were told when we made the appointment that the service team member can only set up new accounts. We would have never made the appointment. Please change the name to Xfinity New Account Set Up, as Xfinity Service Center is mislesading.

Quick and easy

Cant get help on the phone anymore, so its great to have a real person to help with issues

Stopped by to get a new cable box and was in and out in 3 mins! Great service!

I like the set up and flow of service. The check in makes transactions easier to handle and organizes workload. Very well put together and a thousand times better than the last location. New office space looks amazing and staff is very helpful and knowledgeable. Love the interactive set up. Reminds me of a cell phone store, but handles way more by combining cable services. Great job guys 👏🏼👏🏼👏🏼 Keep it up!

This Store is GREAT. Spent 3 hours with Comcast on the phone and they werent able to resolve my issue. Decided to go to a local store and was amazed how quickly my issue was resolved. Thank you Chris and Victor for all your help!

The manager of this store was very diligent in HELPING solve my phone problems. It was really nice to see that level of customer service is still alive.Thanks Mike.

This is a “drop” location but you can’t drop and leave, you have to wait in a long line for the guy at the front desk to type in your name and address which is on the box. If you don’t want to waste your time, just mail in the equipment.

Improved, better and more knowledgeable then when I initially visited this Willow Grove, PA Xfinity store. Not sure if it was the early shift or if you replaced/retrained the old guard. Bottom Line - this stores staff at 1pm on Thursday 24OCT19 was the example of Professionalism that all stores strive for.

Long wait time! manager on morning shift sits on computer instead of helping customers first that are waiting for a long time!! Than they are also sold out of a lot of items such as air pods, but there still on display as if they are in stock! The young lady in front who greets customers was very nice

Went in to drop off a box I accidentally ordered and walked out with a new phone plan! Danny was so nice and helpful, quick service and answered every question I had! Was helped very quickly for a Saturday !

I had a hard time activating my new Apple Watch on Xfinity. I went to this store and they took the time to troubleshoot and tried to activate it. The store had the same problems trying to activate it but they got me in touch with technical support. By the next day my watch was working perfectly. I thank them for their time and for escalating my activation problems. They really were great at helping me out even though I bought the watch from Apple and not from them. Daniel at the store is very knowledgeable and friendly.

This company will rip off your parents and grandparents if you don’t interfere. My parents have been paying $40 for 3mbps for 15 years. I did the math and assuming this plan was outdated for ten years, my parents have overpaid a total of $4,666. I wouldn’t recommend this company to any decent human being.

Great service

Chris is amazing and he was fast and very through with getting my service started! I recommend working with him :)

I had a locked in price for basic cable and they told me I would never get a increase unless I upgraded. They honored that for 27 years and then said they couldnt afford to do it anymore and doubled my rate so I did away with Comcast all together I even wrote a letter registered mail to Brian Roberts CEO of Comcast and his assistant told me they could not afford to keep me and honor my contract.

Customer service .. take a number and go seat down.Me but you are right here can you just help me.Customer Serives no take a number I am too busy watching my phone..Seating waiting waiting my number I need a new internet box.We dont have any here.

Slow with the service and customers that dont have a clue..not the places fault.

Would give this place 6 stars if they google let me ! Carmine was EXTREMELY helpful every single time I stopped in. Never a long wait even when the place is packed. If you need any help with anything Xfinity related, you have to stop in and ask for Carmine(Hope Im spelling his name right lol)!!

Do more thorough checks on who you sign up. Someone was able to steal my social security number and sign up for a Comcast account. Ran up the bills, never returned the equipment. This company does ZERO to help through this and wont take charges off despite me having endless proof that I never lived in West Philly. This is the only company Ive had issues with recovering from this.

Nice friendly staff. Store is clean and comfortable. We were helped immediately and our transaction was simple and painless.

Great customer service

Went in to switch services from Verizon and was left waiting for a half hour while the employees stood around talking to one another. After taking my name no one acknowledged i was even in the building.

Gave me my item fast. They were really nice. 5 stars

Kind of impartial, but the staff was helpful, friendly, and fast.

Great

DO you like being on the phone with the cable company? Great! Well now you have a better option! You get to go be on the phone with the cable company BUT IN PERSON!There is even a ticker where you get to watch your name not go anywhere for 10 minutes, 20 minutes, 30 minutes, or longer!I thought I would just STOP in to return my cable box....Look, the person I dealt with was super friendly and helpful.But that was only after the guy next to me was threatening to fight and almost had the police called on him to make him leave the building.I think he was out of line, and not the customer service person.But it all adds to the atmosphere of the amazing service of comcast!One benefit - you get to be in a room full of people who also hate the fact they are there and would rather be doing anything else - like having teeth pulled!All that and I am still paying $90 a month for internet access.Huzzah!

Very Nice set-up and the customer service was A+ .

This is a nice looking store and the staff is very pleasant. But I cant help but to wonder if having retail locations like this is one of the reasons my cable bill is continually rising without the quality or quality of the service that I am receiving improving.

All I want to do is return a cable box. 25 minutes in and Im still watching the same people do God knows what. I have a number though. Im next..... They already have my box by the way. The guy scanned it. I asked him if I really have to wait and he scanned his hand sanitizer to show me that scanning is just for show and doesnt do anything.Can you imagine CHOOSING to get a cell phone from these clowns? This place is run exactly like the DMV. Im here because I dont have a choice.

Good service, but come on the bills a little like a new car payment?

Store is neat and clean. Employees were helpful and didnt wait too long before being helped!

Helpful as always I had one question that stumped them they directed me the 800 number

Went to pick up my new router for internet service for the house and was in and out within 5 minutes. The 2 people who helped were nice and fast.Nice store and treatment as I was wearing my AT&T work shirt haha. Besides that, not a huge fan of their internet packages/pricing coming off Fios, but new apartment only uses Comcast so I am kind of forced to use it otherwise Verizon would still be my pick.

Extremely helpful staff. Was in and out with a new router when we had trouble with our old one

In, out and on the way. Very fast and efficient.

Kid was rude when returning my router after canceled my service. Had to wait to return router. This is why Im with fios now better speeds at same price point.

Excellence service...rep remembered what phone i wanted 24 hrs later

Customer Service is Great!!! The Sale Rep named Danny was very knowledgeable and helpful.

Nice store with good help. They system is what you have to overcome and the staff is at its mercy. Nice on the weekdays.

Stopped in yesterday to sign up for Xfinity Mobile, including the purchase of a new phone and a changeover from Verizon. The entire process went smoothly (including the setup of the new phone), although there was one incorrect statement made. I asked about accessing data at home through my own router (making it clear it was not one I rent from Comcast). I was told it would be automatic--there would be no need to supply the router password, etc., because Xfinity would use a back door process, making access seamless. I was skeptical.....and it turns out I was right. I indeed had to figure out how to get the phone to recognize my router to get wifi access. Not a big deal, but the representative either should be more careful about making false promises or not make up an answer if he actually was not sure. Otherwise, I was quite pleased.

The Comcast store is generally okay they generally help you! My issue is with customer service when you call in its the worst ever Ill do anything not to call them weve had a faulty modem for 3 years, always messing up our service and I ordered a iPad and returned it Comcast is saying they didnt get it they ripped me off of 125.00 and if I didnt pay they would cut off our service I wish I could cancel Comcast and when I find a way to get rid of them I will!

Good help got what I needed

They are very friendly and helpful.. I just go in here to use the kiosk machine to pay my bill.

So, all i wanted to do is turn a box because i replaced with a roku. The store made me wait for 30 minutes behind all these customers that had major account issues. There should be a process for drop off...or let the greetersr handle. He was just standing around looking out the window

Nose like a say is I love Comcast Warren and I like Verizon FiOS like I said Comcast is more like family Verizon FiOS doesnt care about you they just try pushing and pushing and pushing into they get you in

So several months ago we “upgraded” to a new router/modem which we were told it would make our internet better in every way, keep in mind we had 3+ year old router before so ofcourse we got the “upgrade”. So we set it up and it didnt work and needed to call customer support which is just abysmal. We eventually get it working but our internet since getting the router it slows down massively, goes out, and needs to be reset every day. For the last few weeks ive been using my phones data and hotspot for my needs which is pitiful to have to rely on instead of an actual router.

This place doesn’t exist please take it off as a location. Or update your map.

Never buy a phone from Xfinity Mobile it is a trap. If you return the device, they will cancel your phone number without informing you. It took me over 12 hours of in-store visits and phone calls to get my phone number back. Of the 12 hours i was probably on hold 8 hours.

I Exchanged an HD boxAnd upgraded to modem rentalFrom a burned out modem I owned. (Lightning argg)Michael was informative and helpfulExcellent service.In and out in 20 minutes.

Went there to get a router for new service at my apartment. In and out in 10mins. Service was great and everything is working fine.

Experience was wonderful, quick and reliable service

Excellent customer service

New cell service half the price of Verizon

The staff was....... ehh, at best. there were 10 customers milling about the store while one employee was actually working, the other 4 employees were standing at the rear desk just chatting away. it shouldnt an hour to swap a router.....which here is a question: comcast leases the routers to us for $10 a month...the value of the router is approx $120.... after 1 year the cost of the router is paid, so still lease/charge for the router? whatever. lol.

CABLE KEEPS GOING OFF AND ON,15 TO 25 MIN.A DAY,AND IT COST A FORTUNE

Took me maybe 3 minutes to return equipment and get a receipt for it. Quick and easy!

The staff greeted us immediatelyVery personable, polite and helpful.Grateful for the plesant experience.

Dreadful. Just dreadful. Incompetent. Clueless. Totally unhelpful staff. Other agents saw my agent was having great difficulty figuring out how to set up my account. I asked him to ask the others for help, which they all heard, but he refused and got made that I suggested that. And the other team members totally ignored the situation. Rude, inconsiderate, and most of all, completely and totally disrespectful. And, of course, they totally messed up my account by creating it in a different state and address that was not mine so I have had no service as they try to unravel the mess they created.

Cool place, I was in there returning equipment and exchanging a remote, I was in and out.

Staff very helpful. Chris was very professional.

Poor service!!!

Its nice to have a retail store rather than talk Ill ng to someone in the Philippines for customer service. Beyond that, it is Comcast.

After having not the best experience here, Antwain Steward was awesome and was so helpful. If you go here try and get Antwain. So knowledge and friendly.

Here to get a print out of my bill. Why do I have to wait soooooooo long for this service? So many people in the queue, none of the employees seem to be breaking a sweat. Why cant the greeter help with simple requests like mine? Customer service......ugh...no.

Nice and clean place. Friendly people. Good customer service.

Called to cancel service at my business that was sold & spent a hr on phone to accomplish & went to return equipment and they couldnt close out & they suggested I calll again!!! I will not !! It will take longer to close acct.than it did at settlement to sell my business & property!!! Unbelievable

I have Comcast Xfinity for TV, Phone, Internet. While pricey, I have no issues and actually prefer their TV service/options over Verizon/Fios. As far as Xfinity Mobile... for me personally... I wasnt a happy camper after the switch from VZW who I had been with for 13+ years. VZW is pricey and thought Id jump ship to Xfinity to save money. Though I gave it a fair shot, it wasnt worth it. Comcast may say its on the VZW network (thinking its the same quality), but its definitely NOT. If youre and Android user (as of the date of this review), they dont support Wifi calling, so youre SOL. Yes, available for iPhone. In short, theres a huge savings IF you use little data. If you want unlimited, its the same as VZW. Plus VZW programs for international are available, not with Xfinity. So why post this about the W.G. store?? Because the sales guy didnt give me the 4-1-1 on the service shortcomings. But to be fair ... I think theyre all clueless about the shortcomings.

After all the horror stories Ive heard about Comcast, I went in to cancel my account (moving overseas) and was in and out in 4 minutes. Staff were lovely and it was easy as pie!

Crapcast is a joke - suckfinity employees know less than I do about their service & products - if it werent for the email address that I have used for the past 2 decades, I would switch to FIOS in a heartbeat

Comcast enjoys making money off of you

Nice layout and friendly staff with the latest offerings of XFinity hardware for you to experience

Excellent service

The geek squad is veryqqualified and always fix whatever I go in for. The entire staff is helpful and friendly. Couldnt ask for better servicr

Got new remote instant i walked in, that was awesome

I cannot speak for the other employees but Cassius was very helpful and answered all of my questions.

Very helpful. Easily return broken cable box for new one.

I honestly only went in to pay a bill here for wifi. But the store was clean and the people were friendly.

Some of the Employees have Attitude n Dont See to Care too Much..

Super slow, had to wait forever. But people were friendly

Although the person on the 800 line gave me wrong directions the staff at the store were very helpful and quick. They were even patient with me as I was a little frustrated .

Surprisingly, great customer service.

They were helpful. But my bill is still too HI

Free Movie Night and Free Snacks.. Great Perks!

Waiting for 1/2 hour and someone with an appointment went before we had no idea about appointment s