They are very honest and reliable people. We are very happy with our car after the repair. At first, there happened to be a misunderstanding in communication but then everything resolved.
Always great service have always treated me like a customer.
European Performance was recommended to me by another BMW owner and I’ve been bringing both my mother’s Mini Cooper as well as my Z4M here for service and any repairs ever since. John is extremely knowledgeable and professional. Evan is always friendly and courteous. They do excellent and timely work. Prices are reasonable and fair and most of all they are reputable, honest and trustworthy.
John the mechanic did a great job on my BMW friendly people and easy to work with
No one answered their phone for a week now !!!
Excellent service and competitive pricing! Needed work done on my M5 and they came in much cheaper than I had expected for the cost. Two-day turn around and the car was on the road again!
I take all my BMWs there, service and work is good, treat customers like family..
Bought my car in to see what the problem was. They told me they wouldnt be able to service it right away because they were very busy, but they did let me know what the problem was and they could call me as soon as they had a opening .
Great work and staff is very helpful. Will continue to bring my car here
I take my 2010 Mini Cooper here for service and repairs. Great customer care and service. Incredibly prompt and Ive never had to wait extra time or days for the work to be done. They’re knowledgeable and thorough, make sure I only have quality parts and work done on my car (and at a great price!). They talk through the problems with me and answer any questions I have. Most recently I had a somewhat complex issue with the way my engine was running; they troubleshooted my issues expertly and made sure my car was running right. It took more than one go because my mini was not throwing the proper codes for the issue, the second repair labor was comped and kept my overall price affordable and I am very happy with their work and service. Will definitely continue to take my Mini Cooper to European Performance for all the repairs or service it needs!
These guys are the best when it comes to working on European Cars. We have our own mechanic at our dealerhsip lot and we still refer customers to them because of the great work they do. Just call Evan ahead time and he will get you scheduled in.
Takes too long for appts and prices are higher than the dealer.
Excellent! Excellent! Excellent! After EP finished with my repairs, the BMW felt absolutely perfect. It was just like I bought it years ago. I would highly recommend EP. Congrats!
Excellent and great service.
It’s ok. Reasonable price.
I’ve taken my last 2 vehicles to them as I was informed that they are the go to people for BMW/Mini coopers. When I call to make an appointment I’m mislead by an receptionist who tells me to come in tomorrow morning to drop the car off, just to be told they can’t take it by a different receptionist the day of. Miscommunication it happens, but than when it comes to diagnostics they don’t actually review your car in full detail, no detailed description of the diagnostic just the initial shop charge which is $110 an hour. First time they were unable to figure out my problem, later on fixed it myself. Second time around I tell them what the issue is to save them time and they confirmed after their “ diagnostic “ that it was ensure that same part i mentioned earlier. They quoted me $400 for the part and $440 in labor ( 4 hours ) all for a module that slides out and slides back in .... I asked for the part number which they were able to provide me with. I purchased the part myself for $110 and it’s now fixed and nor was coding needed which they said also stated needed to be done, took me 15 minutes to replace the part. I say this to say that I would encourage anyone coming here to do your due diligence and know a thing or two about your vehicle and what’s going on before bringin your car in. I could of easily payed the $800+ to fix this issue which they stated ( might not fix it ) or do research and fix it myself for $100. They are a shop that does know the most about BMW/Mini and that’s where it gets costly because if you don’t know much you might end up over paying or getting something fixed that didn’t need to be. Overall they are a fast turn around shop and have always been honest with me so therefore they get 3 stars from me and not 1. I would still recommend them to anyone with a BMW/Mini
Im a long time customer... Probably more than 20 years. The service and support are outstanding. John, Rick and the team are wonderful!!
Excellent service, knowledgable staff, and reasonably priced. They walked me around my car and showed me the issue and also showed me the new part vs old broken part so I could see exactly what the part shouldve been doing. Highly recommend European Performance if your BMW or Mini needs anything.
I have been a customer for many years, currently with three BMWs. Always a good experience. Highly recommended !!!
I have been using European Performance for 20 years plus and they have made owning a BMW almost as inexpensive as an American car despite the higher cost of parts. They let me know what I need now and also what to plan for in the future. They are diagnostic engineers who dont just replace parts. Their customer service is top notch and highly recommended to any BMW owners. Great job John and Rick.
These guys did what the MINI dealer could not. Their willingness to listen & work with what repairs I have already made blew me away, and I am so grateful for this awesome team. MINIs can be quirky and most shops wouldnt touch them, however at European Performance they dove right in and completed the repair within 24hours. They wont just throw parts at your car-- these guys are good.
They went above and beyond when I took my car in for service. Explained every detail thoroughly and even took me in to the garage to show me what was going on with a particular problem. Gave me a loaner car when I dont even think thats part of their policy, took my car through inspection and also washed it for me. I highly recommend European Performance.
My favorite mechanic! Honest. Quality work. Discussed averting with me. Wouldnt take my Mini Cooper anywhere else.
Excellent service very friendly and helpful staff price for work reasonable. I recommend them to all BMW Auto owners
Excellent and amazing customer service! They are very swift and finish each job very quickly with great professionalism. Recommended!
I needed carbon buildup walnut blasted from my BMW 335d. I took off the manifold myself, had it towed there and had a long discussion with the mechanic about what I wanted/needed: Walnut blast/clean the intake/outlet. I informed them I would do it myself but couldn’t position and confirm the valves were closed in the appropriate cylinder. Had it towed back to my house and went to reassemble the car to find out it was only half done! Charged me for 4 hours of “professional” work! I don’t think so.
Finally found a great mechanic that doesnt charge dealer prices. They diagnosed my issue in less than 30 minutes and charged a fraction of the amount the dealer (who couldnt even be definitive about the issue) wanted to charge. These guys clearly know their stuff, whereas I find the dealers rely on the computer diagnostics to tell them what to do, and are lost if the system fails to find the issue.
Theyre awesome!!! AND AFFORDABLE!!!! ... I dont need go to the dealer for anything....I go straight to them. They are so professional and get the job done. I just wish they had more social media pages. They’re probably the best kept secret in the State of Delaware!!!!! Hands down!!! If you have a Mini or a Beamer.... take it to European Performance!!!!!
Very helpful! I stopped in after being told at another shop, that I needed a new catalytic converter, in my 02 325. Euro performance told me that may not be the case and they would try something else first. 10/10
Ive been taking my 2003 330 CiC for 9 years... I dont trust anyone else with my car. When I moved to Virginia 7 years ago, I still made it a point to bring my BMW to John/Ric. I concur that these are the most upstanding/outstanding guys in the business. Getting estimates in Virginia are three times the price so guess what.... I still bring my car to the best in the East... European Performance, YOU GUYS ROCK!!!!
European Performance is the only place that touches my M3. My car was starting to have horrible transmission issues so I dropped it off at EP totally expecting to have the transmission rebuilt or replaced. I get a phone call from EP telling me it was a bad battery cable causing all the problems. Any other shop would’ve replaced the cable and charged me for a transmission. Hands down the best mechanics in the business.
Remarkable service all across the board! Rick and John probably have my phone number memorized by now and are always extremely helpful. I honestly think they do the best work within 500 miles and never take advantage of anyone. Honest and well ran business, to say the least. I recommend going to European performance before speaking with the stealership, they can save you 1000$sss
They are one of the best people in the town to get a European car fix
John, the owner, and Rick, the service manager, along with all the technicians are incredibly professional. They only service BMW and Minis which is a great comfort in knowing that they truly know these vehicles.I went there for the first time this morning to have some coding done to my 2010 BMW 328i. I converted my Angel Eyes, low beams, high beams, and fog lights from halogen to LED but was receiving error messages because of the circuit resistance difference with the LED bulbs. The LED bulbs were CANBUS error free according to the manufacturer, but many German cars still produce the error without coding.European Performance quickly and very reasonably coded out the light checking on the car and I am now error free. No dash lights and no annoying gong sound.Since it was my first visit, John had the car put onto a lift and walked me into the service area to show and explain to me the condition of the car and point out a few minor routine things that may need to be repaired in the future (rear brake pads).Incredible people, incredible service - I will be returning for any service that my BMW requires and I highly recommend them to everyone.
This is the best place to bring your bmw they kno what they do and they do a amazing job
Trusted work at reasonable prices
I have a 1998 328I that still runs great thanks to Rick and John. I have been dealing with them for many years and have always found them to be honest and fair.
Great place that works on BMW. Trusted and reasonable prices
Great customer service and better than dealer repair work at half the cost!! These guys are the BEST!!
Great place but really expensive.
This is def the best place to bring your bimmer in this area!
Outstanding service and professionalism. Been using them for over a decade.
Hard working, trustworthy crew.
European Performance is the only auto shop I would take my car, he is trustworthy and his team does good work. They specialize in BMWs and that is the only car they currently work on, but they do it very well.
Nice staff, quick service.
Fantastic service
Great guys and absolutely know bmws
Great customer service great work never disappointed
Great service, deff would recommend!
Did a fantastic job on my 530Xi!
I couldnt be happier with the service at European Performance. I highly recommend them for any BMW service/repair.
Exceptional customer service quality work
Looking to get my car lowered
They give their best
Authentic and Reliable