If you are looking for furniture for your bed room, living room or just want to look around, I absolutely recommend SETH at rooms to go! He was so helpful in the process of me trying to find a couch. Even though the one that I wanted was not available he worked so hard to help me find one that I loved just as much! He is very professional and knowledgeable! He was also very patient with me, I took a few days to decide on what I wanted to do before I made the decision on what I wanted and I am very satisfied with my decision! I will FOR SURE be returning for future needs!
New furniture time!!! Go see Lynn G. for great help picking out the furniture you want!!!! Lynn listened when I called before going into the store. She went the extra mile making sure I got the color I wanted and that it would be delivered in a timely manner. Delivery and set up was awesome!! Notified when they were arriving!!! The delivery team made sure everything was right before they left. Thank you for the great service!!!
Best shopping experience ever! Sales associate met us at the door and directed us to the bedroom display we were interested in purchasing! All of our questions were answered immediately and the details ironed out in a matter of minutes! Looking forward to our next buying venture with Rooms to Go and can’t wait to tell all our friends!
HUGE THANK YOU to Seth at Rooms To Go for making my furniture dreams come true!!! He made my first big furniture purchase a truly enjoyable experience. If you’re looking for someone who is extremely knowledgeable, trustworthy and creative, Seth is your guy!! I can’t speak highly enough of my experience from start to finish at Rooms To Go. I will definitely be back.
Your salesperson made buying mattresses easy. She was great. Looking forward to sleeping on our new mattresses. Thank you
Lynn really knew her stuff! Very informative and friendly. She made our couch and mattress purchase quick and easy!
I went into RTG for a recliner for my bedroom. I saw several online I was interested in. When I entered the store I was greeted by Sean M. He asked if I needed assistance or just browsing. I showed him a picture of the recliner I was interested in and he took me to it. He explained the functions and optional plans. We completed the transaction. It was a quick and easy purchase thanks for Sean Ms help.
Patrick was wonderful to work with. He greeted us immediately but wasn’t pushy and didn’t follow us around like a hawk. He was present when we needed him but allowed us the freedom to shop around without pressure, which was nice. Excited to get our new sectional!
I had a wonderful experience with Seth at this store. He waited for me to take my time and look for exactly what I wanted. He was very patient, kind and really attentive to my needs. I was really impressed. I really appreciate great customer service! I will be shopping here again! Thank You Seth!!
Went in to just start looking for a new living room set, ended up buying one, lol. Mostly, thanks to the wonderful saleswoman we had, Lynn. She wasn’t pushy at all, gave us our space to look, answered all of our questions (and there were a lot!), and helped keep our two small children entertained. Had a great experience and will definitely be coming back to see her specifically. Much better and more personable than the last salesperson we had. Very happy.
Fantastic experience! I truly needed everything, all rooms of furniture and I couldnt have asked for anything more satisfying than my experience the last two days. I originally went in to look around and greatly appreciated not being constantly harassed by my salesperson, Debbie, but pleasantly guided and coached through my process. I left the first evening with a good idea of what I wanted to purchase but wanted to think about it and give myself time to evaluate my decision. When I returned today, I was again pleasantly greeted by Debby and we began the process of filling my home with all new furniture. Debbie knows her stuff and her suggestions were very helpful. Im very excited for everything to be delivered. Come out and check out this store and asks for Debby Noon.
Great selection. Reasonable prices. Most items available for delivery within 4-5 weeks.
Lynn was great! No pressure and was able to make this visit painless. Would definitely recommend! Thank you for all of your help, we look forward to getting all our goods!
Linda Fleming was a most gracious sales rep during our search for a particular recliner. She took time and patience while walking me through all the different choices until I found just the perfect one. I purchased many pieces in the past and have always been pleased with the employees and service. Thank youGeorgette Steckler
I went to rooms to go just to browse and ended up purchasing a new full bedroom set and mattress. Sean M. was great and very knowledgeable, he helped make my buying decision a breeze. No regrets, 10/10 would recommend.
Patrick was very helpful and not pushy at all. He knew what he was talking, he helped me in a timely manner, and he easy to talk to. The floor room is clean and I’ve purchased from them before, so I know the couches are a good value.
Overall a good experience. I’d like to point out the older lady that greeted me. She was pleasant at first but a few minutes into talking she questioned me on how I planned on using my furniture. She asked me “why would you do that?” I believe her name is Lyn. I Can’t remember. Anyway, I got over it quick when Jayson took over. He was pleasant and made the sale experience an easy one. He answered all my questions without hassle and delivered good customer service. As it should have been in the beginning.
Patrick was amazing! Great knowledge and made the purchase seamless. I will definitely be back based off of that experience alone.
Linda was very informative and patient. We did not feel pressure to buy anything specific, and ultimately decided on furniture that’s perfect for our color scheme and room. Thank you Linda!
Mr. Greg Waddell was so helpful! He was knowledgeable about the products and was able to help us buy a new bed easily. The buying process was quick and simple.
Shinhae was exceptional to work with. She gave us space to look and was then available to answer our questions and offer suggestions. She is knowledgeable about her products and she is just genuinely nice.
Sean was extremely helpful with my purchase of a brand new king size bed. I came in overwhelmed and he guided me to the perfect decision and in my budget. Great customer service!
So went recliner shopping today looking for a certain color and texture. RTG hit it out of the park with price and choices. My salesperson was Patrick who was knowledgeable and kind! Easy decision...Would definitely recommend Patrick and RTG!
I walked in knowing exactly what I needed! Seth greeted us immediately and I showed him what we were wanting to grab. Unfortunately the couch we wanted was in warehouse but he knew exactly which couch had the same comfort and feel as the one we wanted. He was quick to it! He knows his stuff.We signed 2 things and paid for the couch! We were in and out within about 15 minutes. So quick and easy!
Went to about 4 different locations in the Wilmington area and we went by Rooms to Go and immediately saw the difference just from walking in the door. The furniture and atmosphere was beautiful welcoming and busy. We were greeted by Linda and as soon as we met her we knew we wanted to do business with her. She wasnt pushy and listened to everything we needed. My kind of salesperson and my kind of shopping experience. Left with a little over $4000 worth of furniture ( king bed set) and will be returning for a few more items soon.
Got a great deal on a purple mattress and got store credit to use towards a pillow and mattress cover. Great experience!
Greg was phenomenal 👏 He was very knowledgeable about thier selection. He quickly assisted me in finding exactly what I was looking for and made the buying process really easy. No pressure, no hassle...so pleased!
Shinhae is absolutely amazing to work with. Definitely ask for her. She is extremely knowledgable and she makes sure that you find what you need for any room or area that needs just that something missing. I will definitely be using her for my future furniture wants and needs.
I was looking for a couch to fit in a specific room, and Sean was such an amazing salesman. He helped me fit the requirements I was looking for, and went above and beyond to show me around all of the rooms. He was very intelligent and professional, and I can tell he was genuinely trying to help me which is rare when dealing with sales. Thank you Sean and rooms to go! I can’t wait for my perfect couch to be delivered! I highly recommend rooms to go and ask for Sean!
Easiest purchase ever! Patrick was knowledgeable and personable. Great couch....great price. Overall a terrific shopping experience.
Went to get a new couch and ottoman. Vanessa Bezdany a sales associate. was very helpful and friendly. Would recommend if you need new furniture go see her I ended up getting a side table..lamp and recliner for my daughter in law
Customer service is spot on! Shinhae was very welcoming, and knowledgeable.
Great time at Rooms To Go!! Make sure to ask for Patrick! He is very helpful, courteous and knowledgeable.He the took time to figure out pricing, and explained our options very well. He hosted well and made our shopping experience enjoyable!
Douglas was knowledgeable, personable and very helpful, to the point he moved furniture from one area to another to ensure the couch and chairs we picked for our living room would match. Amazing customer focus, listened to what we were looking for and directed us to the perfect set. Because odd hits attention to detail and personable approach we will be back for future furniture needs. Thanks Jennifer²
Jason was very helpful, knowledgeable & informative when it came to lead/delivery times and availability. Unfortunately my furniture was delivered to my home with boards drilled so far into the frame that I am unable to finish setting it up or even sit on it. When I tried removing them I realized the screw heads were already stripped. I called customer service and they said they couldnt do anything for me. Not very good customer service at all.
Had a great experience with Seth purchasing a new entertainment system for my house. Great customer service and attention to detail. Will definitely come back!
Mike and I are new to the area. When we walked into the store we were greeted with no pressure by Vanessa Bezdany. I strongly recommend that you ask for her. She made our purchase easy fun and effortless. Omg, she even moved lamps for me to see how they looked on the end tables for the living room set we purchased. As we were driving home we both commented on how she reminded us of a combination of our daughters. She was wonderful. Thank you Vanessa for a great shopping experience!!
I walked right in our Wilmington store and was immediately greeted. Explaining my need for a bed for my father, Debbie showed me exactly what I might be looking for. She was informative and answered my questions. I placed my order and was out in 20 minutes flat. For a no hassle experience, I highly recommend making a stop here. Thank you Debbie!
We stopped in Rooms to go in Wilmington NC and was greeted by Lynn. Very courteous and answered our questions for what we were looking for. She guided us to the leather couches and sofas. Listening to our responses and desires for what we wanted she found us exactly what we were looking for. With her knowledge of the computer system she was able to find ways to save us money and work perfectly within our schedule for delivery of product. She was very accommodating to us for finances from answering questions from straight cash all the way thru the options of financing. Because of her, we went from just looking around to being owners of a new living room set. I highly recommend Lynn for anyone who comes in. Rooms to go, you guys have a awesome salesperson in Lynn in representing your company. In todays world where customer service seems to be failing, she is a great example of how it truly should work out. Thanks Lynn for your time and efforts.
Shinhae was remarkable to work with!! She is not only extremely patient, but also very professional and insightful. If you asked her for a piece of furniture she knew exactly where it was in the showroom. She has the fantastic ability of matching fabrics and colors. She was even able to visualize my crazy thoughts! I will return to the store again and again to work with her. She is more than fantastic!!
Lynn, the sales person was fast, non pushy, always available for questions, didnt seemed bothered by me asking ALOT of questions and fast to close the deal for me because I had an appointment....
Patrick was very helpful and explaining the different options available for the piece that we were interested in. He quickly coordinated shipping and discuss the various ways to try and keep the product in tip-top shape
Had an amazing experience shopping for a new couch and mattress at Rooms to Go. Highly recommend asking for Seth. He was knowledgeable, patient, and really did make decorating easy.
Patrick was great! We had a very easy experience and are happy with the customer service.
Great experience. We went in twice and Debbie was awesome both times. She didn’t push us or anything about buying that day. Came back a week later and settled on another couch. Great job.
Lynn was the best sales person we had the pleasure of sharing a good experience shopping for a couch out of all the furniture stores we went to!
My boyfriend and I walked into rooms to go super overwhelmed and intimidated by all the options for a couch that were available. Sean greeted us and welcomed us into the store immediately and did the absolute best he could to give us all the options available that were within are budget that would ship to us in the most timely manner possible. We also ended up purchasing two new bar stools in the store with his advice and assistance. Great first experience at rooms to go thanks to Sean!!(:
Absolute garbage of an experience. Zero stars. Furniture arrived damaged and missing components that were paid for. Numerous calls to resolve the issue have gone unreturned. Agent who was supposed to order replacement pieces did not do so. I am still missing pieces of furniture that I have already paid for. They claim furniture cannot be returned - even though they have neglected to fulfill the sales contact. Worst furniture shopping experience I have ever had.
Seth gave a courteous greeting at the door. Let me know he was available for questions and let me explore in peace. I found a chaise that fit my small place perfectly. Seth was enthusiastic to find it in the color I wanted. Very nice experience!
We had a great experience with Patrick at the store in Wilmington. He was very knowledgeable about the different models and helped us make our decision much easier. Highly recommend Patrick!!
Patrick was courteous and helpful during our visit to the Wilmington Rooms To Go this past weekend. A great location with helpful staff all around. Will shop again!
Shinhea is an excellent salesperson. Forgive me if I spelled her name wrong. Even though I didnt buy this time. Ill return because of her professionalism
Linda was amazing. Efficient, direct and to the point. She pulled back the reigns when I was ordering more than I needed to and also helped me conceptualize the space and what shapes and sizes would be the best fit. She went the extra mile to get my furniture delivered in a timely fashion during a period of time, COVID times, when that was a very difficult thing to do. I didn’t feel pushed or influenced and I feel like she appreciated what I was looking for and tried to find things to fit my particular style, needs, and wants. There was great inventory and I was able to furnish two rooms pretty easily. I would recommend Linda at Rooms To Go to anyone interested in furnishing their home.
Walked in and was pleasantly greeted by Douglas. He was very helpful and made the process of getting my bedroom set pain free. Highly recommend!
Great experience - no pressure. Vanessa greeted us at the door and allowed us to wander the store. She checked on us periodically but otherwise allowed us to narrow our choices. Everyone was polite and courteous throughout the entire process.
I made the right decision to stop by Rooms to Go during my sofa search. I was pleasantly greeted by Patrick Bailey who explained how the pricing guide worked before letting us explore on our own. He was available to explain the qualities, stock and pricing. Sean was shadowing, in training to be the next expert with the guidance of Patrick. They were both no-pressure, being educated in the products and really helpful from the beginning all the way thru the purchase. I feel grateful to have had such wonderful associates helping with this purchase and I would definitely come back and ask for either of them again!
Linda was an awesome salesperson. She was kind, thorough, and not pushy. I highly recommend her.
We just had a great experience today at the Wilmington Rooms To Go. Excellent service and Douglas, our sales rep, made everything go so smoothly. I highly recommend this location. Don’t forget to ask for Douglas, he’s all over it and very knowledgeable.
Deborah N is amazing!! We have had our eye on a two tone sectional which we took forever to find one that we loved. When we finally went to make the purchase it was discontinued for our area. We went looking around but nothing else could beat the one we had fallen in love with. Deborah found us as we were walking around to let us know she called around and could get us the one we wanted would just take longer than we originally anticipated. Her dedication and determination to customer service is to be commended. Now we wait... excited and patiently waiting🙃
Patrick made our shopping experience and purchase quick and painless! We told him what we were looking for and our budget and he knew exactly what to show us and didnt stray from that. Would highly recommend asking for Patrick on your next visit.
Amazing experience! Quick and easy with experienced staff! Will buy from again!
After shopping at many furniture stores, including Ashley’s, Haverty’d, the Hickory Furniture Mart, and local stores all across the state, I am so happy I connected with Debbie Noon at Rooms To Go in Wilmington. Debbie’s customer service and her product knowledge were exceptional! Her advice not only saved us money, but helped us avoid mistakes in our purchases. Highly recommend.
Douglas was an amazing help for my boyfriend and I. He guided us through every step of the process and gave us plenty of space to make a decision. He had a very friendly presence and will be a reason why we will decide to buy more furniture from him in the future.
Patrick helped me out today. He was quick to greet me and was eager to help. The process was super smooth and I was in and out fast with the purchase of the couch I wanted. He was great about offering advice around delivery and the different options I had to best fit my schedule. Thanks Patrick!
Went in knowing what I wanted to test out. Debbie greeted us and was johnny on the spot. Very helpful and didnt try to update.
We purchased motorized couches in October of 2020, within less than a year one couch isnt working at all. First, the local Rooms to Go says I have to file a complaint with the third party warranty system we purchased. I informed the lady that this was less than a year old and wasnt damaged by us, but a manufacturers defect. She said I still had to anyways. So I file a claim through them. 3 or 4 days later I get an email saying they cant fix it because its still under manufacturers warranty (exactly like I figured). Finally, I speak to someone at the 1-800 number that deals with the manufacturers warranty after receiving the runaround, and we were set to have someone come out on Wednesday 8/18/21 and fix them. No one ever showed up nor did we get a courtesy call rescheduling. I called the 1-800 number the next day and left my phone number on the call back line, still have not heard anything from them. Im putting this here now, because I can already see the game theyre playing. They hope for me to get out of the year warranty so they can wash their hands of it and leave it to the 3rd party warranty purchase we made. Its bad enough that the motor is defective not even owning them for a year, but a complete scam that they will not honor their manufacturers warranties on the junk they sell. If they cant find people to work or fix their junk, then let people know. When I lose money to take off work to be home for a repair person, I expect for someone to be here or a courtesy call so I dont miss work unnecessarily.
Its a nice furniture store. My husband found precisely what he wanted because the sales person took the time to engage and be helpful.
Patrick was awesome and helped me purchase my first couch today for my new home
MS. Linda was very nice and pleasant to work with. Her customer service was superb. If you should ever need anyone to teach a class on customer service, she has my vote.Karol S.
I went to rooms to go a few weeks ago looking for furniture for my new apartment. Seth was extremely helpful and helped me find the perfect couch and coffee table for my new place! He had a lot of great suggestions and was patient while I considered all my options. If you need furniture, go see him!
I had a great experience at Rooms To Go and received personalized service that helped me get what I came in for at a great price! Patrick was attentive, helpful, honest, and patient as I asked many questions. If you’re looking for furniture and a great customer service experience, this place has my vote!
We went in to buy a bed for our 18 year old son. Patrick was awesome- very patient with us and showed us a lot of options. We are very happy with our experience.
Shinhae was very helpful and answered my questions. I came in knowing what I was buying already based on looking online. Simple, in and out.
I Purchased a piece of furniture at rooms to go yesterday. Seth Long assisted me with my purchase. He was very helpful while at the same time giving me my space to look around and make my own decisions about my purchase. Never once did he make me feel pressured or aggravated, which I often get when shopping other places. I will be back!
This is our second time buying furniture with Rooms to Go. Our furniture for our primary home has held up well over the past three years and the experience was stress free, so we visited them again for our vacation home. Our salesperson Lynn was friendly, knowledgeable and eager to go the extra mile to make sure we were happy with what we picked out. We enjoyed working with her and will visit her again to finish off furnishing our vacation home. I must say, she did take time after the paperwork was done, to explain everything in detail. She really goes the extra mile. Visit this store and ask for her.
Awesome customers service and patience. Seth did a wonderful job with choices and options available.
This is one of the best experiences I’ve had purchasing furniture. Seth was extremely helpful and knowledgeable. He even moved furniture pieces around to show me different looks and explained all the different options available to me. I would definitely come back to shop at Rooms to Go!
No one bothered me until I looked for a salesperson. Then one was available immediately. I knew what I wanted and everything was ordered, delivery date set and paid for in less than 5 minutes.
Debbie was awesome very professional and took extra time to assist while we were having our son measure the room the beds were going.
I have shopped at this store before and Debbie was my sales rep and once again she took care of me. She has went above and beyond for me with my first purchase. Thank you Debbie for treating me like i mattered. I appreciate you so much.
Douglas was helpful and personable but not pushy. The purchase was efficient and easy. I think we got a quality product.
Patrick killed it. We went to 8 different stores and couldn’t find a match. His sales style was comfortable and informative, not to pushy but detailed enough to sell us on the perfect sectional. Amazing service and knowledgeable. Kept us in the loop on all features and warranty benefits. We left ready to buy somewhere else but had to come back because Patrick won us over. Patrick > every other furniture store salesman. Man deserves promotion and some extra money!
Douglas was the first salesman to greet us at the door 2 weeks ago when we were searching for a new dining room set. Today we returned and he was there to answer every question and make the process easy. I HIGHLY recommend this store and I am grateful to have met Douglas
Vanessa was so knowledgeable and easy to work with. She brought up things we did not think about while selecting furniture for our new home. I’d highly recommend her if you need furniture!
My highest compliments to Mr. Seth Long! Seth was so very helpful in the purchase of our home furnishings. He made what could have been stressful process easy as can be! Seth is extremely helpful and very knowledgeable which helped me out beyond words! Thank you again Seth, you rock!
Lynn provided excellent service and I am excited to shop with her for my new apartment! Will be back very soon!
Shonhae Lane was wonderful..knew her stuff..no pressure...great lady
Douglas was very friendly and super helpful! Made my families experience at Rooms To Go very easy and we weren’t there long at all! Will definitely be making more purchases in the future!
Linda is amazing! Helpful and no pressure!! She was very knowledgeable and more importantly kind! Look forward to doing more business with Rooms to go in the future because of Linda!
Debbie was fantastic. She was patient and very helpful even when I was windy washy and kept going back and forth between things. The prices were better than any other furniture place I visited and there were several. I am definitely going back to order the rest of my furniture.
I will score rooms to go a 3 only because I do love the furniture and I had a good experience at the showroom. However, I will give billing and the call center a 0!!! I received my furniture in September. My monthly bill is $38. I have made all monthly payments. I have paid $100 a month every month. I have paid all but one payment 2 to 3 weeks early. So I was surprised today to receive a statement that stated I had a late fee for the month of February. My payment is due every month on the 23rd. I made my February payment on February 1st. So yes I was penalized for making payments that were almost 3 times the amount of my bill. And for making payments 2 to 3 weeks early. When I called this morning to point out this error, I had to talk to 4 different people and I was on hold for approximately 45 minutes. I was made to feel as if I had done something wrong. In the end it was made right to my satisfaction. But only because I stood my ground with 4 different employees. Only because I did not back down .
I went in to check out some mattresses after looking at them on line. Linda helped me and was great. She not only showed me the one I was interested in, but showed me a similar one as well. She was patient with me deciding and trying the both. 😊
Thank you Jayson! You were a great help and we got just what we needed!
I went into the store and wasn’t sure I was going to buy anything. I hate shopping and try to avoid stores, but I had been looking for furniture for a year. Linda was so helpful! She listened to me and figured out exactly what I was looking for and got me the best deal. I will definitely go back. Ask for Linda!!
This weekend, my family and I were in the market to buy a couch set. Increasingly enough, as we browse through the store employees walked past us without even asking if we need assistance. Even more so, many had the audacity to walk past us and ask individuals walking behind us if they needed anything!?Like Julia Roberts in Pretty woman, you guys work on commission. Well, Big Mistake!We spent 3k at Ashleys furniture, who greeted us immediately. You probably thought because we are young we Arent serious buyers.
We have to say, Vanessa is the best! Very knowledgeable and accommodating from the time we walked in the door until we left. Thank you for being so helpful and for making our first visit to your store a wonderful experience!
My wife and I decide to buy couple more items from Room to go because of Madam . Lynn Gurley. I do work in hospitality for the last 15 years . What I notice from Madam. Lynn Gurley “sales associate” is the best customer service I have ever had. Wish there is 7 stars to rate her professional and knowledgeable way selling furniture.I will speak highly about her with my neighbors and employee and refer them to her as she is AMAZING !!!
Mr Greg was an excellent Salesman today. My wife and I purchased the living set of our dreams. Thank you SO MUCH