I stopped by after dinner in downtown Wilmington just to see what they had. The gentleman behind the counter was extremely friendly and knowledge. The overall selection was a little small, bit everything seemed fresh and well taken care of. Id rather a small selection and know Im getting good sticks then the places that have a massive collection but the sticks seem stale. Will stop again next time Im in the area.
This cigar shop was amazing and so was the owner Lior! He was filled with knowledge and made sure we had everything we needed. He was so friendly. Even taught us how to properly enjoy the whole experience of the cigar. Plenty of cigars to choose from. BEST CUSTOMER SERVICE! So happy we found this place visiting.
Was in town on a vacation and found this place. Not sure I can say anymore than the countless other amazing reviews on here, But just thought I’d throw Lior and this awesome business 5 stars. Lior is full of knowledge but it was his down to earth professionalism which made a less than experienced guy like me feel like I could find a cigar I would be happy with. I left with a great cigar, knowledge I had gained and a sense that there are still people in this world who are passionate about what they do and the people they serve. Hats off, keep up the great work and we’ll see you again.
I am a Wilmington native, and was visiting from Atlanta GA. I stopped by the shop to purchase a few cigars and received so much more. The own is great, he and I talked for an hour. This cigar shop is the place to be I cannot wait the get back there on my next visit.
Great selection right in the heart of downtown Wilmington. Leor is truly knowledgeable and helpful.
Great experience, Lior is a class act definitely dont mind patronizing.
Great place....great stixs
RECENT FOLLOW UP: Lior had explained to me the parts of the cigar at the store and how to use it properly. When I got home, I could not recall what I was told. I just got off the phone with Lior, and he took the time to thoroughly explain it all to me again. What a great guy!!The past few days I have been in search of a cigar shop around Wilmington, and this is the only one you will ever need to go to. I previously read excellent reviews about the shop and the owner so I wanted to check this cigar shop out above the others in Wilmington. As soon as you walk in, you are greeted by the wonderful owner, to a VERY clean and organized store. I am pretty inexperienced when it comes to cigars and the owner, Lior, filled my brain with the do’s-and dont’s and basics. Lior, is an ABSOLUTE gem. The Cigar Exchange has an amazing business owner that cares about the customers coming in- whether they’re beginners like me or more advanced smokers. Lior was very knowledgeable, and even more welcoming. I couldn’t say enough great things regarding my first experience there. This is a beautiful shop you’d expect to find in NYC or another large metropolitan area. Can’t wait to return!
Great variety and very chill vibe! The owner was down to earth and knowledgeable. Great place to stop in or kick back at and people watch, located near the heart downtown.
Lior runs a great shop. Excellent selection. Smoke inside or out front. Enjoyed the conversation with his other customers. I highly recommend this cigar shop.
I came by Wilmington, North Carolina for a cigar. I picked up a Romeo Y Juliieta reserve. Lior was super helpful in picking up my cigar and giving me a cut. it’s really nice to find a place that cares for the cleanliness and the lighting of each box. There is a ton of cigar related memorabilia in here. There are framed Cigar Aficionado magazine covers. A definite place to recommend on a rainy day in North Carolina.
Great selection, wonderful atmosphere, and super helpful (and knowledgeable) staff!
Best cigar shop in Wilmington. Great staff, owner is usually there great service and selection. Always good people hanging out, you can even have a glass of wine or coffee.
This place made me feel super uncomfortable. When I first walked in with my service dog in training I was told he couldn’t come in so I left the dog with my wife. After coming in I went straight to the humidor and showed the store worker my two cigars I brought just to show him this is what I have because I am being respectful. I know a lot of people steal cigars so I did that as a courtesy. After coming out I went over to the lighters to buy a nice lighter. He then said just to let you know as a cigar shop ethics not to bring my own cigars into a cigar shop. I then was offended. After serving overseas with the military for the past 3 years I did not expect to come home to this! I felt questioned about my ethics which I do not need. My anxiety and stress levels went up and I had to leave the store. There was no apology or anything. I was seriously looking for a cigar lounge because there are none around my military base. I will never go there again !!!
I was in Wilmington to attend a family funeral. I had some spare time and happened to walk around downtown by the waterfront. I was pleased to encounter a cigar room and even more pleased to meet the owner Lior.. He was a great host and assisted me in selecting an amazing flavored cigar. I even met a very personable and interesting business owner like myself and we chatted as if were were old friends. I highly recommend Cigar Exchange.fellow business owner like myself a d we chatted like we were old buddies. I will be back to Vigar Exchange and i highly recommend it.
Was in town on vacation and stopped in for a few sticks. I’m pretty sure I spoke with the owner. He was very knowledgeable on cigars and recommended a few that were very good.
Small shop with a nice walk in humidor. Nice selection of cigars. Small area to stay and smoke if you like. Joey is a kind host and has knowledge to help you pick an adequate cigar for your tastes.
Always Best customer service! Lior is very welcoming, knowledgeable and patient. As a female, its not always easy to approach a traditionally male dominated hobby, but Lior invited me in. Each visit, he always makes me feel welcome! ! Hes got the best of the brands too! Theres always something new to try!
This shop is exceptional! Im from Ohio and was in looking for a handful of sticks to enjoy on my vacation, and maybe a few local things I cant find anywhere else.Shop owner (I assume) was super friendly and knowledgeable, and guided me through the walk-in humidor to several sticks that are perfect for me. Prices are fair, and the customer service experience I had seriously cannot be beat.For enthusiasts and hardcore cigar lovers, or just a cigar every now and then, you really cant go wrong stopping here!
Great Selection and knowledge of cigars. Good pricing too.
My first visit here and it was a great experience. I felt welcomed as soon as I walked in, great info and service. Its next to the Market St. parking deck, where the first hour of parking is free.
I have been going to Lior since this place opened. I had moved to Wilmington for college when he opened in 2001. Lior was the only shop that would show me everything and tell me the taste profiles. The man knows his cigars. I stopped back in this past weekend and we discussed his original set-up, the checker board he use to have set-up, even one of my favorite cigars that the company went under after 50 plus years. Lior knows his cigars, is always helpful, and just a great guy in general. Go here, talk to him, ask him questions about cigars, and you will not be disappointed. Best Cigar shop I have ever been too.
One of my favorite places to hang out when Im in downtown Wilmington. Great variety of quality cigars, some of which I havent been able to find anywhere else. The knowledge and helpfulness of the owner and his staff are much appreciated, as are the big chairs out front and inside. Good people, good times!
Always a pleasure to stop by, see Lior and grab an Ashton. Customer service and selection is top notch.
I love this place, it has an amazing atmosphere, very knowledgeable staff, and always has great people to sit and smoke your cigar with in the shop.If you are new to cigars or just curious, the staff at The Cigar Exchange will always make you feel welcome and comfortable with your cigar questions and selection.The location is perfect to sit outside and experience the heart of downtown Wilmington while enjoying your cigar, even if it raining. ❤
Stopped by this past weekend on the way to Carolina Beach. I dont buy cigars often, but the staff was great in helping me find one that worked for me. 5 star customer service and 5 star cigar. Thanks for the recommendation! Will go back on my next trip.
Great cigars and environment. Shop owner is very knowledgeable and respectful.
Called in a quarantine order on Thursday and it was at my door Saturday . Absolutely excellent service by a first class gentleman.
Love this place. Staff makes you feel like a regular even if you only pop in a few times. Plus they are extremely military friendly and are always looking to support our troops overseas so that type of love will always win my business.
Very nice cigar shop; Joey knowledgeable, friendly, and provided top quality service. When we go back to Wilmington, we will definitely stop by to see Joey.
I don’t rate places often, but I felt the need to give this place the credit it deserved. The people working there made me feel very comfortable and I ended up buying an additional cigar just to keep the conversations going. Would definitely recommend if you’re looking to sit back and enjoy a nice cigar.
We drove about 30 minutes out of our way on a 3 hour drive specifically to patronize the store. We would have gone 1 hour of the way. It was absolutely wonderful. Great variety and service.
My first time was just the other night. Mr Lior was very knowledgable in helping me find what flavor suits me best. Great atmosphere. Will with out a doubt be returning soon. One of my favorite places to go downtown.
The owner was so kind and very helpful.
I am a complete beginner and had absolutely no clue where to start as to what would be the perfect cigar for my taste. I asked Lior (Owner) if he could assist me with what kind of flavor I was looking for. I told him that I wanted something kind of mild and comparing it to a vanilla kind of taste. Well he did exactly that!!! And on top of all that he didnt point me into the (more expensive) direction. He was more worried about the fact that I was a satisfied customer!!! I HIGHLY recommend this shop!!!!!
Simply the best Cigar store in Wilmington. Phenomenal selection, super friendly Owner and Staff, all with superior Knowledge of the Cigars and accessories. A really comfortable and welcoming vibe with friendly regulars. A must stop in Wilmington.
Stopped in for an overlooked travel essential while in town on business. The staff was quite helpful and articulate. I was quickly attended and my need for reprieve from a stressful day was well guided to a single stick and my day was righted yet again. The Cigar Exchange will gladly be my go to shop when in Wilmington.
First timer today. But not the last time. Love it. Great cigars. Excellent prices. Lior is great people.
Always a great selection of cigars on hand. Lior is exceptionally friendly and very knowledgeable about his inventory. Always enjoy chatting with him about good smokes hes had and what he is planning on bringing to the store. A great place to have a drink and a smoke while hanging out downtown.
Here and not open. Someone must be running late?Edit* just went back. Didn’t say anything. Owner was extremely rude and confrontational! Asking me if I had written this review earlier?! Asking me to change it? Kept holding onto my change telling me I need to change my review?!? I keep asking for my change. Had to say it about ten times before he finally gave it to me. And kept telling me to change my review?! Nothing un truth full in my review. Never in my life have I met such a rude and unprofessional business owner!DO NOT GO HERE. WORST PLACE AND OWNER EVER!
I flew in from Dallas to receive my birthday cigars from my little sister. I did due diligence and decided that this was the place to come. Lior did not disappoint. This is the most friendly and helpful man you will ever meet. Cigar Exchange is truly an asset to historic downtown.
Hi Lior!Just checking up on you from the other side of the pond after hearing about Florence. Hoping you are open for business as usual as soon as possible! During two very short notice smash n grab visits, you still managed to put together a most eclectic sample of some very rare and limited edition cigars.I would thoroughly recommend you for any connoiseurs looking for a cigar shop in Wilmington!
A great place to get your cigars and the staff is helpful. You can hangout and smoke one with friends, just a very nice environment overall.
Descent collection of cigar stuff.I mean the lighters. I purchased a zippo and I would think there should be more collection of lighters.i was informed the zippo was fuelled and when i tried after reaching home, i noticed it is un fuelled. Also i did not get the bill invoice and again its my fault too as I missed to ask.
Had the best selection ive seen in a LONG time.
This is the ONLY place to purchase cigars in Wilmington if you want an excellent selection AND fabulous customer service! I went in with not a clue as to what my husband would like besides a mild cigar and Lior (the Owner) patiently offered multiple cigars at different price points. Being treated kindly makes for a loyal customer and so I will be purchasing all of my husbands cigars at the Cigar Exchange and recommending it to all of my friends!
Nice size cigar shop. Staff was very helpful selecting cigars base on your preference. Looking forward to going back next time Im in town.
Wonderful owner, hospitable, knowledgeable.Makes you feel welcomed the moment you walk into Liors shop.Would recommend to anyone visiting Wilmington.Dr. Brian
Cozy shop with a great vibe in historic downtown Wilmington. Would fit right in at Ybor City in Tampa. Interesting, varying selection and expert advice. Great place to have coffee or wine and a smoke and pass some time.
Very nice experience. Great customer service.Good selection of cigars. We will be back.
Went there with a buddy and the store manager was extremely disrespectful and abrasive. Wouldn’t go back there if someone paid me a $1 million.
Went in for butane, was told the large can was 10.99. He typed in 13.85 as the total, and when I questioned this, I was told it was actually 12.99. The total with tax came out to almost $15.
Good little cigar shop with knowledgeable staff
Great place! Lior is a gracious owner and host. My go to place in Wilmington.
Was super excited to learn about the Cigar Exchange and this was my second trip to the shop. I feel like I should write this review and let others know about my experiance. My first trip resulted in cigar wrapper falling off cigar immediately as I left the shop by the ring. When I wnet back in to show the owner he could care less. Second trip the owner was to busy socializing to answer questions and offer recommendations. When asking a question was told these are the house rules and would not make a decision. Store is in a great part of town and could be a great place. I see other reviews and hope the owner takes my review to hart and pays attention to his customers.
Always a pleasure to visit! Knowledgable and friendly. Great selection and accessories.
Ive been to the exchange a couple times and I can say Ill be going there much more. Im new to the game but this place is great for the amateur or the expert. Great customer service and are always offering their expertise and advice to make sure you get 100% satisfaction with the product. Shoutout to Lior for providing an excellent experience; hes your go to man!
Fantastic selection and knowledge! A must visit while in downtown Wilmington!
Great selection, a really convenient spot downtown. Its next to a big parking garage, so if theres no on street parking, youll easily find one there!
Great cigar selection. Very knowledgeable owner.
Helpful staff and a solid selection.
I love this store. Lior is absolutely the best. Always friendly and willing to help in any way you need him to. I would very highly recommend him and his staff for all your cigar needs. Thanks Lior.
Always go there when i vist wilmington. Great guy to talk to and friendly
Nice cigar shop but no Cuban cigars. Nice and informative service.
A really great place to find a good cigar and chill with the locals!
Lior is great cigar guy, I used to go there a lotIf your looking for a good cigar go see him
Amazing shop! Lior Ben-ami, the owner really cares about his customers experience and providing a great selection and a positive environment. I enjoyed my experience there, and look forward to going back when Im in town.
Great place with great cigars! Nice and personable . Very knowledgeable and friendly great selection of smokes
Great variety of cigars, and knowledgable of brands.. If you looking for good cigars this is the place...
I love the fact that the owner/proprietor recognizes me and greets me with a smile every time I stop in, even though Im not really a regular. Nice touch.
The personalized customer service is outstanding!!
The proprietor, Lior, is an amazing host with an expanded humidor containing a great selection of reasonably priced cigars - including reasonable prices on high end stuff and Lior goes out of his way to host various manufacturers with special deals. I highly recommend the Cigar Exchange.
Very helpful staff, nice selection and atmosphere
Very knowledgeable staff that is willing to help a new guy pick out some stoggies for the weekends.
Great selection and friendly staff
Small but great selection and knowledgeable staff
Good selection, reasonable priced, discount available, friendly unhurried attitude.
All i can say is WOW!!!!! Lior and Joey both incredibley knowledgeable. If i could give it a honest rating not based on this scale it would an 11 out of 10 amazing if you and a cigar enthusiast or a newby stop by and i can say without a doubt you will not leave dissapointed truley a friendly enviroment makes you feel like family. WOW!!
Nice selection of sticks. Definite stop if youre in the area.
Great selection and excellent staff! Will be coming back again.
Helpful great selection awesome atmosphere
One of the two best cigar shops in NC!
Great place and friendly tobacconist.
Good selection.
The cigar spot in Wilmington
Friendly staff and best selection in Wilmington
Great staff and selection of cigars
Very nice selection
Nice place, good folks
Great: Guys, Location, Cigars, Accessories
Great recommendations
Local favorite when in Wilmington
Good deals