Great service, loved the atmosphere, they make u feel right at home!
Absolutely the best craftsmanship in auto body repair; and absolutely the best in customer care service. Unfortunately I had two accidents in two months; fortunately Billy Ray’s Collision Center repaired the car to new condition each time...even made cosmetic improvement not covered by insurance. Mike, Ms Holly and Ms Kim provide the exceptional customer service that should be emulated by other repair companies.
They did a very good job on fixing my truck after a front end collision on driver side. Gaps in replaced driver side panels were consistent with factory widths on passenger side.very pleased with the service and workmanship.
Good people. Will take time to answer all your questions and make you feel at ease. They make it clear they work for you and that they appreciate your business.
They were helpful but would not write the estimate I needed the Gentelman was polite but concede. The would not give the estimate I needed he said he could see where this was going he was incorrect .
Very good customer service! They even helped clear up things that my insurance company did not explain. My car looked like nothing had ever happened to it. I would highly recommend Billy Rays.
April 2020 - This was my first visit to Billy Rays. I had my rear bumper replaced. Because of COVID-19, I was able to take pictures and send my vehicle info via email to get an estimate within a day. The shop had to temporarily close, but Holly called me as promised to let me know they were open so I could bring my car in. The work was supposed to take two days and was done in 1.5 days! I had told the staff I was going to try to pick it up that evening and just before closing they called me to see if I was on the way! I was so impressed. Unfortunately I couldnt pick up til the following day. When I came, Mike walked me out to my car, reviewed the work done and answered all of my questions. Work and service was flawless, professional and personable. Definitely a 5 star team. Thank you for a great experience!
Outstanding service and follow up. I would highly recommend Billy Rays Collision Center.
This is the best and most professional body shop anywhere that I know. There isn’t anyway that I would have any other body shop touch any of my vehicles. Even if the insurance company said go somewhere else, I’d pay for it out of my own pocket. Thank you for the awesome job and great customer service experience.
Mike works hard to make your car perfect pleasure doing business with 3 cars and multiple parts painted repaired all good work.
Im not sure why they dont have a 5 start rating. But there is NO other place I would take my car. Mrs. Holly and Mrs. Kim take care of me everytime. I have had my vehicle fixed here 3 times. A 2020 and a 2016 no gaps in my bumper my vehicle came out looking NEW. You guys have my business.
Felt like he can give his customers a little bit more information on what he did to the car. Instead of you have to pull it out of him. Never seen a place that will call the adjuster to look at your car. Especially when the cost of the work will not meet the deductible. So that means your insurance will not be able to pay for the work on the car. So why call the adjuster to come out to look. He needs to call the owner of the car. So therefore when he printed out a receipt. Only thing he had up there was the cost of the labor and the name of his company. Not what he did. It make you wonder does he chooses how he treat his costomers.
This place is awesome! Hollie got me in quickly and Michael was so cool in handling my situation. Will definitely be back in the future.
These people are wonderful to work with, I couldnt have asked for better service, definitely 5 star!
Micheal went out of his way to make sure my truck was right and he did a awesome job on my new hood
Billy rays fixed my damaged vehicle and it looks amazing, awesome job thank you
Business was clean helpful people at the counter satisfied with the work 100%
Overall experience for repairing the actual damage to our car was good. What they failed to do was put it all back together I a like new fashion leaving gaps in the bumper.
****one of the best hands down!!!! And also the fastest Ive ever had experienced with.
Best Service In Wilson NC!
Awesome people and service!
My car is beyond repair for them
The food was cold just was what i was looking
Great work