Friendly service. Although the service here is quite slow I like this Starbucks. People know how busy these Starbucks can be, especially in very heavily populated cities :/ Just don’t come here in a rush :)

If you order mobile use the drive thru order WAAAAAAAAAYYYYYYYY AHEAD its quicker than going inside and waiting for nearly an hour. I miss the old days when they wrote on cups and knew what the heck was going on. Could work multiple orders at the same time and actually CALLED YOUR NAME rather than lay your order on the counter with the pile of forgotten orders because the wait was SOOO DANG LONG. I understand they were doing there best but if this is the best SB has to give in training employees, they need to clear the boardroom.

Do not go to the New Starbucks off of 95 Exit 121. I waited about 20 minutes in line only to get a lg white mocha with half of it whipped cream.

Prior to COVID, the service used to be top tier and now its like theyve turned into McDonalds. Poor service, always out of something and closing early, for absolutely no reason. I cant wait for the new Starbucks to open, hopefully things will be better with this one.

Ordered on the app for mobile pickup. When I arrived they had the door locked and it said drive through only. If I wanted to go to the drive-through which had an extraordinarily long line it was not moving at all, I’m sure it would’ve ordered online. In other words I wasn’t even able to get my stuff there’s no way for me to ask for a refund so I just had to leave and burn that money

The store closes mid day, like 3 pm. That is ridiculous! You literally are better off going to the Target a block away and standing in line at the in store Starbucks! I cannot see a valid reason for closing so early in the day, its almost as if they just want to tease you with looking at the store. Knowing that its there but you cant have any! Makes no sense

Wonderful service, follows CDC guidelines, pleasant staff and super products (Skinny Caramel Macchiato and some kind of strawberry santa drink that was recommended)!

Great service. The drive through takes a little longer then I think it should, but its normally done correctly and without complaint.

This has to be the most SLOWEST Starbucks I’ve ever experienced. My family and I stayed in line almost 25 mins for one coffee and it was only three cars in front of us. Every time a new car pulled up to the window there was at least a 10-15 min wait. Do they not have drive- thru times? This was my second time experiencing this at the exact same location during my visit. Do better Wilson!

If I could give zero stars I would. This Starbucks is HORRIBLE! I place mobile orders so I don’t have to sit in the long drive thru line. The line ALWAYS takes me 25-30 minutes. What Starbucks closes inside on a Saturday? Major changes need to happen. I’ll be so glad when the new Starbucks opens 2 miles down the road. This one will not have ANY business. It sucks so bad!

Under no circumstances should you go here. The drive through takes no less than 20 minutes. They refuse to let you inside and the employees are incredibly rude.

Really amazing customer service really great staff I love going here to treat myself

The best mocha cookie crumble Frappuccino Ive had! They didnt skimp on the cookie crumbles like some other locations so. So good!

Slowest service ever. I ordered a grande pink drink and it took 30 mins for it to come out. It even tasted like water. This starbucks sucks!

Absolutely terrible experience. Tried to stop here along the way on a long road trip. We ordered our drinks ahead on the app so we could quickly pop in and grab them and keep traveling. Get to the door and there’s a sign that says “Drive thru only, including mobile orders.” Very annoying, especially when we already placed our order and paid for our drinks. Now we have to wait behind people who are still waiting to order. Fine, whatever. We sit in line for maybe 25 mins and I kid you not, only 2 cars moved forward. At that rate we would’ve waited an hour for our drinks, which we literally already paid for, so we just left as not to delay our trip further. Currently need to go through Starbucks corporate just to get my refund. Avoid if possible.

I lovee it here! I’m always coming here every chance I get and when I go I do understand it’s very busy and they can be low staff which I won’t complain. I will patiently wait because they already tired and rushing people’s orders from drive thru and walks ins. They don’t need me complaining and making their jobs harder. I definitely appreciate all the workers there; beside the rude customer they get & how busy they are they always manage to put a smile on my face and have fantastic attitude 😁😁

Visited this Starbucks while in Wilson. I went inside to order my drinks. The floors and counters were dirty. There were four employees and it was obvious they didn’t want to be there. I was not greeted and after a few seconds the barista made her way to the register and grunted. Once I received my drinks I asked if there was any management and told them they needed some morale boosting. The young man quickly said “I was not up here when you came in” - the barista had a blank look on her face. I was not offered an apology nor did I get a thank you. The worse service I have ever received from Starbucks.

Add Starbucks is great coffee what can I say I usually get the Java Chip Frappuccino

I went in to transfer my bucks into stars, but apparently this is a coffee place. I go and get a coffee and they spelled my name wrong... Im apparently darth jon jon binks...

The baristas are friendly here and definitely know how to prepare various coffee beverages! I would know- I’ve been coming here for over a decade! 😉 I’ve never had one complaint!

Ordered iced coffee with only a little bit of cream. First iced coffee had way too much cream. Said she would make another and give me cream on the side. She put cream in again, but the amount was OK...so thats fine. I drive away....coffee had sweetener in it. Had to drive back. She makes another....still sweetener. She says thats the way its brewed. So I just take the coffee as is. Cant get a plain iced coffee without sweetener???!! Thats insane.

Google hours are wrong. Store closes at 4 pm.

If you can only pick up mobiles through the drive-through because you dont have enough employees to open you should put it online and tell people!! Im not waiting in a line with 20 cars to get a mobile order!!

Something ALWAYS goes wrong with this store. I use the app to order ahead. Apparently it’s a mystical power I have since they never know they have online orders. Today they are closed. No explanation just randomly close. They always screw something up. Store is dirty. Service is bad.

Great location, close to home. Excellent coffee and Customer Service!

They closed early due to staff shortage.

Sandy is the best barista I’ve ever had, I could see her smile through her mask

It should not take 30 minutes in a drive through to get drinks. Thank you for making me late to work with no way out of the drive thru lane

Had a great experience this morning! Staff was friendly, drink made perfectly, shop clean and couldn’t ask for more!

The Frappuccinos sucked tasted like watered down milk

😋

Acted like they were closed at 10:00 when they close at 10:30. refused service and lost a lot of money. watched them do it to another car too.

Hey just give everyone a bonus you got a good group working there.

WORST STARBUCKS EVER!!! They are never open on time. I have had several experiences with my coffees not tasting like they are supposed to. The management is the worst I’ve ever seen and seriously needs to be addressed.

Overpriced always crowded may be shortstaffed

Great store. Nice experience always.

Busy location but very professional & friendly. As busy as they were, Darius had a great smile!

To the rude female employee with blonde hair in the drive threw taking orders and handing people their coffee today, you were completely out of line and disrespectful. Watch what you say and dont disrespect customers like that again. I dont think I need to go into detail since I contacted corporate right after I left. Hopefully, corporate gets a hold of the manager and they fire you cause the next time I come there and you disrespect me in front of my daughter like that again, I will not be nice. Your own supervisor told you to watch your mouth cause of how rude you were being to me when I asked to speak to her and complained. You cant handle taking orders and handling a mistake that was made on your end, then dont work there. But, like I said. Corporate was contacted.

My family and I were looking forward to a treat from Starbucks as it is a rare instance, and it sucks to say that I might just learn to make my favorite drinks because of the sub-par experience. We went through the drive-through and the young woman taking our order asked every time I gave an item, “Anything else?”. This was annoying as I had two drinks and five sandwiches to order and made us feel rushed. I ended up missing an add on to a drink and forgot a sandwich because every time I tried to continue she’d interrupt. At the window the young woman must have either been hyped on their own product or on something else. She was perky, but giggling with other coworkers and seemed to be disinterested in how she appeared to customers. Then lastly, my husband said the quality of his Nitro Brew was less than what he was used to from other locations and my Salted Caramel Mocha tasted watered down. The cost is too great to just accept low quality product and service, so we certainly won’t return to this location.

The Service Is Very Bad, The Bathrooms Were Very Dirty And Disgusting The Floor Was Dirty The Food Display Had Flies The Drinks The Drinks That We Asked For On The Drinks Display Were Not on sale only coffee.

Was friendly the one time I came here and they weren’t closed. Every other time I’ve been they were closed.

My dog got a Puppuccino for the first time today. It is free but because I did not get anything else, I gave her a $5.00 tip. Very ungrateful

Drove past and saw they were open on Christmas and turned around to get coffee. Noticed that the drive thru line was long so I decided to place a mobile order to avoid having a long time. Place the order at 1:36 pm didn’t get my order until 2:04 pm. I usually place mobile orders to avoid the long line but this Starbucks it doesn’t even matter they make the orders when they want. Worse Starbucks experience I have ever had.

Friendly, clean, and busy! I was traveling but they seemed to know some of the locals by name.

These people do not know how to use common sense!!

Horrible service. They take forever to make your drink and the drink tastes like water. There was also no toilet paper in the bathroom nor napkins in the main area.

Slowest drive thru service i have ever had to endure. Don’t waste your time coming here. Took an entire HOUR in the drive thru for ONE drink. Never again.

Whoever worked this morning couldnt be bothered to do their job properly. My drink was a third empty and the blueberry oatmeal was curiously without blueberries.

Staff is always friendly. Service is fast & accurate no matter how big the order!!

Coffee is always a good thing. Sad that they dont actually listen to their customers requests for specifics on their beverage.

They were ignoring mobile orders. Waited 25 minutes for our order to be completed. Definitely wont be back here ever again. Mobile ordering with Starbucks is usually a breeze and other locations seem to have things in order.

Got charged almost 6 dollars for a Caramel Ribbon Crunch and they brought me a regular Caramel Frappe which I know costs less (they ran out of the caramel bits but didnt inform me of that but didnt adjust the price). I was so adamant about having crunch on my frappe that I asked them to sprinkle sea salt on it instead. When I drove off I realized it was also the wrong size. Customer service was fair, the particular person making my drink was pleasant enough. In hindsight I should have just asked for my money back.

Beautiful chill area where you can bring your laptop, drink coffee and relax. Ii got a caramel frappuccino and it was amazing! The employees were very nice and glad to serve me. I had a good experience here, and highly recommend to others. 👍👌☕

Horrible. Long waits, dirty restrooms, and staff was rude.

Best coffee

Always a pleasure going to Starbucks. The staff is always so pleasant even when it’s busy. My order can sometimes be extra and they are always very accommodating. A plus is that my pup can have her puppuccino.

Who doesnt love Starbucks?!! A bit of a wait but its to be expected bc its the only one in Wilson Nc. Overall not bad if you dont mind a wait.

Love this store and the employs there great service with a smile 😊

They have very slow drive thru customer service, person taking order didn’t know if they had enough, waited in line for over 20 mins in the drive thru.

Wife cant drive past unless we stop! War War III if we dont stop!

I love their egg bites, all the different flavors they have had! Unfortunately during this time of pandemonium over the Covid virus they are not friendly to those of us who dont use apps and dont want to be tech savvy. For obvious reasons I cant drive my 18 wheeler thru the drive thru to order and they flat out refuse to take an order over the phone when you call it in. Its not like I am going to give them the virus through the phone lines!!! At a time when most people are thanking truckers for sticking with it Starbucks doesnt like us and wont work with us. Very disappointed and I wont be shopping with them again.

Very inconsistent. Drinks are usually good when you get them, but not always. Food is the same as any Starbucks, but the wait here is the worst. It doesnt matter how you order, dont plan on being in and out here.

This star bucks is very slow you are in the drive thru line at least 15/20 min.

Went pass there

Wife loves this place. Nice folks and busy most days. Go early to beat the rush and you can find a seat inside to relax.

Fast, clean and efficient. In and out with a long line.

Traveling from Maryland, stopped by for a coffee in route to a graduation. Friendly staff. Baristas were excellent preparing specialty drinks. Deserves 5 stars!

Ordered a grande and got a tall. Disappointed cause was a pumpkin spice latte.

Busy, competent.

Past 5 times of being there I have not gotten my white chocolate hot chocolate. To this day I believe they cannot speak a human language

I stoped coming to this location for awhile but the previous manager you could tell she cared and was getting the store on a good track slowly but it was getting better BUT now they have a new manager Crystal. I couldn’t believe the way she spoke to her employees she was yelling at them and belittling them in front of customer i felt so bad for them know one should be treated that way in a work place. I will not be coming back to this location with her as the manager.

Alright so I am considerate with food industry workers but the workers from this Starbucks need to fix their attitudes be a tad bit more respectful. One I specifically know is named Jasmine and I would appreciate if she fixed her. Fix your attitudes because you aren’t working for free.

I love coming to this Starbucks! The employees are very kind and they definitely recognize their frequent customers. I have always been greeted with a smile and I never have any problems with my orders

Im glad you have decided you dont have to designate male or female bathrooms. Thats fine. But no changing table in either gets you a thumbs down. Dirty disgusting floors are not good for changing children.

Coffee was great as always. Staff was friendly and service was very quick.

Amazing Wonderful experience

Dont go through the drive thru takes forever and the employees rather play than do their job must be the Starbucks they train at. If so fire them all

I have always gotten great service here, whether I went inside or through the drive thru. Everything is always clean and the staff is friendly and knowledgeable. I also think it attracts a great group of customers inside as I sit and listen while I am using my computer!

Very nice & polite Employee at drive through window most of the time. After school hrs. And week ends. Michael.

Friendly staff. Not as consistent with the quality of products. Seem to taste different every time I go. Some times are better than others.

Was busy when we went and used drive thru. They were efficient

Good coffee and light snacks/food. Staff I nice and friendly. Out of items often.

Ordered with their app and walked in and back out in less than 60 seconds. Friendy staff.

Great chai tea.

Love this starbucks! They are really fast and always make my drink perfect. They have improved a lot over the past year. Love coming here now!

I really like the Starbucks its very friendly. I order from the app on my way to work but havent had a good experience so far with this Starbucks. the first time apparently my order was stolen and they had to remake it which ended up taking uptime that I hadnt accounted for. The second time I showed up and they hadnt even made it. I always order 10 minutes before Im set to arrive. The app had estimated a wait time of 2 to 5 minutes. Usually the app gives me an estimated time between 2 to 8 minutes.

Quiet comfortable place for conversation. Really enjoyed my Carmel frappe mocha!!

I never had a bad experience to friday night. i went to order 16 tall Vanilla beans an the girl on the speaker keep repeating back things nothing close to what i was saying. So i drove up to the window she look at me and turn her back an started washing things . A guy told her she had a customer at the window . She pop off a smart remark and starting talking to another employee. So i blow the horn she turn around roll her eyes and walked out of sight. That was great customer service. But cook out made the girls happy with there shakes i took them

Here again and have been waiting in the same spot in the drive through for 15 minutes. I can understand a slow day but this has been a constant reoccurrence.

A good place for quick and casual place to have hot and cold beverages. Has free wi-fi and drive-in option.

This location really needs more employees, I ordered a venti and recieved a grande as I told them the mistake I was either ignored & given an attitude. Very unprofessional. Doesnt give you the right to be rude because yall busy and under staffed

Great service at this location. People very cheerful.

Love love the caramel apple spice hot drink. Every year they run out of the apple juice. Ive been 4 times in December and they were out twice! Cant they plan for this?

This is the typical Starbucks, other than the fact that its in North Carolina, where the people are super friendly.The barista was friendly!It was easy in and easy out when we came. The establishment was clean inside including the restrooms.I enjoyed my drink on the patio on this warm, breezy day!If you dont want to park and go inside, you have the option to use the drive thru.

The people working night shift close down early every day, online it said they closed at 10:30, so I went there around 10 and they were closed, this is the 4th time I have went and they were closed early. The first time or 2 I figured maybe the machines were messed up but for the past 3 weeks everytime I have been they are closed early. So I have taken my business somewhere else.

I stopped during my travels. Spent too much time there because they forgot all about my bagel. I usually use drive thru but I needed to use the restroom. Staff was courteous. Asked for item in case that they said they dont carry. That had me stumped.

Staff was unpleasant and it took 20 minutes to get my iced coffee and a latte. I had to ask twice for the two other items I ordered.

Told me they had a certain food but then gave it to the drive through. No customer service. Dirty bathrooms.

Great coffee and great service.

They dont get the order correct and the location is so out of the way