Will call remains available. The turn around was about a day from online order to will call. The quality of materials seems fantastic. I cant wait to start building.

Ive worked with LMII for over 30 years. They have integrity and good information, as well as good quality materials. I know hundreds of people who have had great service and great experiences with them. They are responsible in a large way for the current quality of handmade instruments.

Absolutely amazing place with amazing people! My brother and I were working in San Francisco and drove up there after working all night to try and be there when they opened. When we got there, we realized it wasn’t an actual storefront. They were very understanding and took our orders on the spot! Then after they filled our orders, they gave us a complete tour of the place! These are good people who care about the customer and take pride in their products! They have earned two lifelong customers!

Love ordering from LMII!. Great quality products and service. They for sure have a customer for life. Keep up the great work.

Support team gives quick feedback and prices are fair

Awesome place, the website update is AMAZING with updates happening consistently! Excellent customer service and easy to deal with.

Good products but horrible website. Do not trust the website!!!! Call in all your orders or you will be sorry. Ordered services on a fret board thru website. They shipped without services performed. When I call to explain, they let me know it was all my fault. Poor response to a good customer.

Order for fret wire placed on Tuesday, it is Saturday and still not shipped. It would have been nice to have been advised why it hadnt shipped or when it would ship. Screwed up my finishing schedule with this guitar.

Each order I have placed with them has been dealt with promply and shipped to me within a week. Great products, good prices, and its great I dont have to wait two weeks to have something shipped to me out of Ohio, I can get it from LMI here in CA and it ships promptly!

A chain is only as good as its weakest link salesperson PAU will take care of u

I bought a fretboard and a wax and it was the most horrible shopping experience I had ever had. Upon receiving my package I had problems and I wrote to them and they take too long to answer so that in the end tell you its your fault and be more careful.

Consistently reliable and excellent in spirit as in work.

A huge zero in customer service,failure to stand behind their products.

Great place,great people, great wood! !!