I flew from Wisconsin purchase a truck because there is none available. Shay went above and beyond to make sure everything was ready and even picked me up from the airport a half hour from the dealership. Shay and the parts associate helped find in stock accessories to use the $100 in gm points. Defiantly recommend Modern Chevy

Everyone at this dealership are always so nice and accommodating. Such a pleasure to work with. I have purchased many vehicles from them over the last 5-6 years. Shane Newsome & Leslie Oakley are GREAT people. They always go that extra mile to help me.

Josh Doyle at Modern Chevrolet was the best! He made the car buying experience so easy. This was the first time buying a vehicle online, Josh completed all the paperwork, responded to me very quickly on any questions I had. He provided the best customer service. I love my new truck, thanks to Josh and Modern Chevrolet to make my purchase so easy.

Austin Gray was absolutely fabulous with communication, responsiveness, attention to detail, and just making me feel like family with Modern Chevrolet! Since my purchasing my vehicle day 1 with Monte Hall in 2016 and the service from everyone, it has been and continues to be a stellar experience. I am constantly recommending to anyone who discusses their car buying experience and if someone is seeking to purchase a vehicle to without a doubt go to Modern Chevrolet in Winston Salem! Enough good things cannot be said about this dealership. If I could rate them higher on this survey I would.

My Tahoe wouldnt start. I jump started the battery and called Cory, my service advisor from Tuesday, to say I was coming and I probably needed a new battery but with less than 30K miles the battery shouldnt be dead. I didnt know it, but it was Corys day off. He drove to the dealership and met me there. David actually took care of my Tahoe, had it checked and found a dead cell in the battery. Covered under warranty. In and out in 90 minutes. Unbelievable service to have your service advisor drive to the dealership on his day off to meet a customer.

Would leave 0 stars if I could. We just moved to the area, and my husband took his tuck to modern for a simple oil change and tire rotation. He made it 2 miles from the dealership, and his back tire CAME OFF!!! The other back tire was also about to do the SAME THING!!! THIS IS ABSOLUTELY UNACCEPTABLE!! WHAT IF HE HAD DIED IN AN ACCIDENT?!?! OR BECOME PARALYZED?!?! The negligence is unbelievable, and appalling. DEFINITELY WILL NOT BE GETTING ANY OF OUR BUSINESS IN THE FUTURE!! Youre better off going to friggin Jiffy Lube!!🤬😠🔥**Update**I find it funny that EVERY other review has a response.. further more, the way my husband was treated during this whole process was far from apologetic.. it felt like everyone was just trying to get rid of us to keep us quiet.. AND WE WERE STILL CHARGED FOR THE OIL CHANGE AND TIRE ROTATION!!!

As always; Modern is clean & the people are friendly. The construction for the new service department is almost ready & it looks like it will be great. I think the changes within the dealership is very attractive. Cory did an excellent job caring for me & my car & he has such a nice personality, it makes taking care of my service needs a pleasant experience.

My experience was fantastic. My service didn’t take as long as they thought, everyone was very friendly and even with the construction going on, I could find exactly where to go. Great experience!

MR. AUSTIN GRAY, should be more than a service advisor for this dealership, impeccable service everytime. From him.

Hello to whom it may concern my visit for oil change for my 2012 Equinox was a great experience I was informed very well I was also treated fairly I really enjoyed how they put plastic over my steering wheel and my seat I appreciate the extra care for my vehicle and I will return also my salesman was very professional thank you so much.

The guy David good that I was working with seemed genuine but I guess it was all an act because I took my car to them 3 time for the same repair totaling $2500 and my car still isn’t fixed. All they keep saying is if it’s something we fixed that is messed up they’ll fix it again but that’s the thing they never fixed the issue to begin with so what did the really do ?

I made the appointment on-line for a routine oil change and servicing. The initial attendant who approached me from the temporary trailer seemed indifferent as to my being there and did not acknowledge knowing I had an appointment. When the service tech finally came out, he asked me to wait in the lobby while they serviced my truck. after 1 and one-half hours, I received a text suggesting other items that were recommended. I went to find the tech and asked if there were problems, or whether these were services that were suggested based on mileage. He confirmed the latter so I denied all additional services. He said my truck would be ready in a few minutes. He later returned with the invoice which had the incorrect amount (higher, of course, than advertised on-line) and, I had a $15 dealership coupon to come back for servicing. The final amount was not explained nor do I feel it was accurate. I checked out at that point. Furthermore, the oil change took a total of 2 hours which is unreasonable, especially when I had an appointment! Not sure if Ill continue to use Modern Chevrolet for servicing (the only servicing Ive used since purchasing the vehicle there in 2016) when I can get the same services many places for less cost and much less time.

The staff from sales to service have always been outstanding! They go above and beyond to make you comfortable. All have been professional and courteous!I will always purchase my future automobiles here!

The Service department was horrible and unaccomdating. Two men got in my Equinox and pulled off with it. They both had the Modern Chevrolet attire on. When asked why, no one could tell me why. Not to mention I had PERSONAL ITEMS IN MY PASSENGER SEAT. HE SAT RIGHT ON MY JACKET AND CRYSTALS UNTIL I SCREAMED FOR HIM TO GET OUT. The manager acted as if I was the issue. In the wrong for asking why two men were moving my vehicle. As though its protocol. He kept asking me what was the problem? The problem is you just told me only ONE person should be in my vehicle, yet there were two. The Service department needs retraining and to learn better Customer Service. When returning my vehicle back to me, they parked it in the handicap spot. I DO NOT HAVE A HANDICAP STICKER FOR IT. They didnt give me papers showing the services I rendered. I had to ask for a copy. I was treated very rude and no one cared. WORSE SERVICE EVER.

Considering the construction going on and the disruption of normal day to day, the staff and the experience was top notch. Very professional and only took 38 mins to get in and out. Which is amazing considering the flow that day and the awful weather. Took a stroll to look at the vehicles on the lot and was asked by 2 salesmen if they could help. Always professional, Always attentive. This is what I expect as a customer. I will remember this in the future.

Austin and team at Modern Chevrolet always provide me with excellent customer service. Whenever I am visiting the dealership Roderick Hinton makes it a point to say hello or check in to see how we (me and my trailblazer) are doing.

Thank you so much to Jason for all of your hard work you and Cory helped me out. And most of all thank you Jason for always reaching back out to me. I really appreciate the great customer service!

Corey Bittle was excellent to work with- attentive, seemed to really care about my needs and my vehicle; quick and polite. Corey called and texted me to keep me informed of the service actions and status. Service was painless and as convenient as possible... Much better than other dealerships I have worked with. My new go-to dealer. THANKS.

Everybody was very helpful, especially Justin service advisor and service tech. Marlee helped me with enrolling in my Chevrolet rewards program. Very friendly group that handled my visit to modern Chevrolet very professionally . Thanks Dave S.

We enjoyed the service that we received with your sales department (Monte Hall). He was superb in every way. Mr. Hall was there for us all the way. If we had a question there was an answer. Mr. Hall made us feel truly important through the entire transaction of our purchase of the 2021 Silverado Truck. Thank You Monte Hall and Modern Chevrolet for your service.

Roderick Hinton was extremely helpful and informative. We live one state over in Knoxville, TN. Dealing with such a specific order from across state lines is usually difficult, but Roderick made it fast and easy. We are so happy that we were able to purchase through Modern Chevrolet. It has been one of the best experiences we have had with any dealership. We have already recommended Modern Chevrolet to multiple people.

I would highly recommend this dealership to family, friends and strangers! I made an appointment over the phone to come in and speak with someone after browsing a few of their cars online. I was not 100% certain exactly what I wanted but I had an idea of what type of vehicle I was interested in purchasing. I was then paired with one of their team members by the name of Cory Bittle and he was exceptional! Cory was VERY knowledgeable and he also took the time to answer all my many questions! He went the extra mile by communicating with me via text during and after work hours and he worked extremely hard to accommodate my specific purchase request. I LOVE my new Nissan Rogue and the entire process could not have gone any smoother! I am very thankful to Cory and Modern Chevrolet for their amazing customer service!

I always have a good experience at Modern. James was great. He listened to what my concerns were and got them fixed. My hood looks awesome after getting off some tree sap.

Very nice facility and staff. Restrooms super clean. MapQuest took us to the wrong location but was glad to visit the parts department. Looks like they did some recent renovations and still working on more.

Corey was absolutely very patient, kind was very attentive hands down he is the best one in the service department that I have dealt with. I bought my 17 impala in June and I have had it serviced for various reasons around 6 times since then. I have never wanted to submit a review because of past experiences in the service department area. I felt compelled to write one and fill out this survey because he has changed my mind on writing a review. From here on out when my car comes in I will only deal with Corey that is how excellent he is he pays attention to detail and made feel comfortable. If u ask me he is the best advisor u have over there most of the other ones are very lazy and could care less if u are satisfied but Corey did the opposite thank u so much for ur above excellence superior service when coming into modern. U are gratefully appreciated. My last 4 experiences have been horrible they had me looking into going out a little further to flow chevrolet just to not have to deal with the lack of attention to detail. Thanks Burt for the best car buying experience ever and thank u again Corey❤️

Monte Hall and Bob Barker (Andre Joyner) were awesome to work with. Monte stayed in touch and kept us up to date on the process. Bob made the financials quick and easy. We love our new 2021 Suburban!

We found the car we wanted online and called ahead to test drive. When we arrived we were put in contact with a gentleman named Trevor Townsend. He was great to work with. He was fair and worked out a great deal. We were sent over to finance and worked with R.C. who is wonderful. I recommend these two if you want a great and easy buying experience.

Went in for a scheduled maintenance. Everything went smoothly. Great dealership. Great staff of employees. 👍👌

Shay was an absolute delight! He was very knowledgeable and kind! He was very easy to talk to and get information from! From start to finish the process did take a little longer than normal but in the end it was worth it because I love my new Tahoe! The only thing I think they can work on would be the guy who basically met me when I was getting out of my car and rushed me into the building when I was looking at the new corvettes with my husband (Im assuming he was a floor manager or something of the sort) and then the same guy came into the office and tried to force me to go talk to someone in the parts department (trying to force new parts on me) and then ended up sending I believe it was Jason from parts to the office to talk to me once I had declined to go and talk to him! Other than him being weird and pushy the experience was great. I would definitely recommend Shay to anyone who is looking to purchase!

Great service. Salesman was very knowledgeable and we didnt feel rushed thru the process

Wonderful experience, great customer service. Josh and Jordan helped me get the car I wanted and provided a great deal as well. I would recommend shopping with Modern Chevrolet

I dealt with Jeremy and he was outstanding. He took care of me in a timely manner. He is an asset to you team

When I called about the check engine light on, they could get me in the same day. Not only did they get me in, they fixed the problem and then some. Excellent work. Will be going back for any repairs in the future.

The best experience that I have ever had at a dealership!!! - Modern has an outstanding team that really delivers a customer experience that in personalized and memorable. They have amazing people that are willing to listen while making the buying process seem effortless. I would definitely recommend Modern to anyone looking for a vehicle. A special thank you to Jordan Roth, Monte Hall, and Shannon Castillo - you three have ensured a lifetime customer for Modern.

After speaking with Anjile over the phone, I got to meet her. She is a great asset to the company. I admit I was a wee bit nervous, but she made me feel at ease. I also had the opportunity to speak with a few others who work there. All the people I spoke with were warm, friendly and very knowledgeable. Modern Chevrolet has a great team. I highly recommend getting your next auto here.

Friendly, helpful staff. My sales representative, Anjile Ford, is outstanding. She is attentive and eager to help. Overall a pleasant buying experience.

Brought car in for oil maintenance it ended up needing more maintenance so we got a rental and left our vehicle. Our vehicle had one area on it damaged came back to get car and was further damaged dealer ship refuses to take responsibility. Not only that but have had back to back bad experiences with this dealership with them not completing services correctly.

I was welcomed to my appointment and my truck serviced timely. Great place to have your truck serviced.

I was on vacation and realized I have an HVAC issue. I extended my trip one day to get it fixed. Blowing out hot air instead of cold. Got a can of refrigeratant with a guage on it and it read perfect level. Took it to dealership. Was told its $199.00 diagnostic fee. Then they said the compressor and accumulator were leaking. Didnt understand that sense I checked it. $1741.63 later it still puts out hot air. Now the campground is booked and cant get another day. When I got home I scheduled to take it to a local dealership (Bradshaw, Greer SC) on monday. On the way there I checked it still HOT. About three miles before arriving it turned cold. I now believe it must be a blend door malfunction. I think Modern Chevrolet misdiagnosed my issue. Im sure there is no chance of refund or credit for their mistake thus I cant give a good review.Very dissatisfied, one time customer.

The service Reps can not get any BETTER.

Took my car in for a TSB issue . Provided information to Corey, my advisor and he helped me with my issue. He was very helpful and went above and beyond to

We’ve not two vehicles from Trevor Townsend. Our most recent purchase was a truck my wife had bought for me for Christmas. We told what we were looking for as far as options, colors, and a price range . He went above and beyond trying to find us what we had been looking for. Thank you Trevor for the beautiful 2016 Ford F-150. I absolutely love it!

There are some good people at this Modern Chevrolet location, and they have done me right in other visits. This last trip was for an oil change, which they did including a filter. Check! they informed me of the need for an air cleaner, which I agreed they would change, Check! They were very polite. Check! I left with a list of other items that they recommended needed attention.Check! I am not convinced they got this information from the multi-point check...they had one part replacement listed that had already been replaced last year by a different mechanic. I believe they just went down last years list, and whatever they did not show repaired, they just assumed it had not been repaired...they didnt really check. Nevertheless, I am satisfied with the work they did, and the price. I will be going back for a transmission flush soon.

THEY GOT THE JOB DONE IN A TIMELY MATTER AND WAS VERY PROFESSIONAL ABOUT IT

Great people, good to work with. Great communication.

Justin was great to deal with on my situation. Service was top notch. Thanks to all the others that hand a hand in my repair.

All though they had construction being done it did not stop the service team from doing an excellent Job. Austin always have us in and out with no problems and he always answer my questions pertaining to our vehicle.

The person I talked to when scheduling my appointment was friendly and helpful. The person who handled my car when I brought it was very friendly and helpful. It was a great experience.

They were incredibly efficient, friendly and accommodated my needs. My vehicle is running great and I dont have one complaint! Nothing but praise for Austin, Tyler, Josh and the rental team. When I am ready to buy my next vehicle, which hopefully will be a good long while, I will be back. Thank you all for a very efficient experience with great customer service!!

Went to look at a 2020 traverse yesterday because we needed a new family car. We were helped by Josh who was fantastic! He was very nice and helpful. He answered every question we asked and he didn’t pushing us into purchasing a vehicle which I LOVED! We were happy with the outcome and are looking forward to the future in our new ride! Thanks Modern Chevrolet, Josh, Andre and to all of the modern crew. If I could give more than a 5 star I definitely would!

Cory Bittle was a good agent, very imformative and very nice. Thank You Cory.

From the initial contact to completion this service trip was a pleasant experience. The service consultant, David Good, was friendly and professional. Expectations of time were met almost to the minute and we were off and running. You run a great place. I have had service work performed at the other dealership in W-S, in the past, with a very poor outcome.

Had a recall, building was under remodel, traffic around was awful.....BUT, they got me in quick, very quick!! I got my truck in 18mins, others were still waiting in showroom who got there before me.

Worked with josh Doyle I highly recommend working with him I rate him a 10/10 👌🏽

David was great help from beginning til the end

Originally attempted to fix the Shift to Park issue on my 2017 Chevrolet Volt a few months ago. At the time I was charged for the diagnostics and informed that my issue was only covered under the Bumper-to-Bumper Warranty, to which I was out of. Deciding to further investigate and understand the issue, I researched and found that TSB 19-NA-206 was for this exact issue and was covered under the Voltec Warranty vs the B2B. I attempted on multiple occasions to reach out to service and parts to provide this information but kept getting the run around. Finally, after determining that Modern was looking at an older revision, Jeremy Johnson came to the same conclusion as I and determined that the fix was covered under the Voltec Warranty. Sadly, I was still charged for the initial diagnostic even though the repair is covered under warranty, hence the 3 stars and 5 on recommendation. The only saving grace for Modern is Jeremy, as he was professional, courteous and wanted to understand and ensure I was taken care of.

The Service Manager, Austin Gray, is excellent; however, I am a little surprised that it took an hour and one half from my appointment time to change the oil, filter, rotate the tires and patch plug one of the tires. They did have to reset the TPMS and perform a complete multipoint GM inspection which Im sure takes time.

The staff was great, very professional and efficient.

I was treated disrespectfully by your service agent Austin GrayI have been to your dealership four times to have my car serviced. No one has ever treated me in the manner that I was treated on 30 April. As I see it your service department is the last department that people have contact with and therefore they should be on the top of their game in regard to the customer. When purchasing a car You see a sales person once or twice and the financial person and closing the deal once but after that you only see the service. Therefore they should reflect the quality of modern Chevrolet. If service is not good that will make people not wantCome back for additional service or possibly even come back and buy another car from Chevrolet

James is always on top of my service needs. He has my interest in mind and acts as my advocate in managing my service experience. Thanks.

My husband and I recently bought a car from Trevor Townsend at Modern Chevrolet and would highly recommend him to anyone interested in purchasing a car. He made this a friendly stress free process and we could t have asked for anything more.Thanks again TrevorThe Brower

Excellent sales rep( Cory Bittle). Very detailed in knowledge of truck, easy processing, truck was exactly as posted, super friendly staff! Yes I would recommend Modern chevy and there staff to anyone for future purchases. Thanks again.

Welcomed with enthusiasm. Hard work over a few days to finalize a challenging deal. I am thoroughly happy with my purchase at the purchase price we negotiated. Modern went above and beyond to make the deal work.

I live 4 hours away and they had the 3500HD I wanted. great service while everything was done proficiently over the internet and phone.

I was going to buy a new Chevy Spark from here, but I got a rude awakening when the advertised price turned into $2,500 more than the advertised price. A bunch of overpriced dealer add-ons were included to bloat the profit on the car. I certainly dont need a $500 set of floor mats, and Im quite certain that I could get much nicer ones from WeatherTech for less money. On top of that they lied to me about my acceptance interest rate. They told me that my interest rate would be over 14% and that they couldnt get it approved for less. I ended up going to John Donahue Automotive, and got the same car for the advertised price and a 4.99% interest rate with GM Finance, with no BS, and no finance company kickbacks. In fact, I purchased an extended warranty that lasts for the entire length of the time that payments are being made on the car and still came out with a cheaper payment.

My service guy Austin, is amazing!!! He let me know of any potential cost and the progress of my vehicle. I am so glad that Austin is my service contact. I love everyone there!! I definitely recommend Modern Chevrolet to everyone and will continue to do business with yall.

Friendly, efficient and informative..couldnt ask for better customer service.

Justin, my service advisor is very helpful and professional. Modern Chevrolet hires good people and they take good care of you.

Even though I live far away from Modern, I continue to frequent this location due to the excellent service I’ve received over the years when I was local. During a routine service visit, my children convinced me to purchase my rental vehicle! My service agent, Jeremy, put me in great hands with Cory Bittle to assist with my trade and vehicle purchase. Due to the distance and my work/life schedule, the majority of the transaction occurred over the phone before Cory even saw me in person or pulled my credit, and I was given the same attention as if I was walking the showroom. Cory was patient with me and not pushy at all, the ultimate feat! Modern truly went above and beyond protocol to ensure I was happy and satisfied, from the service team, rental agent, sales and management. They showed and proved that nothing is impossible, even though I could be a bit difficult to deal with (lol)! Modern has certainly earned my loyalty.

I WAS TOLD THAT BRAKE PADS WERE DOWN TO 2MM IN THICKNESS. TELL YOUR TECHS TO LEARN HOW TO MEASURE! THEY MEASURED OVER 6MM. THE ROTORS WERE IN GREAT SHAPE. YOU PICKED THE WRONG GUY TO TRY TO SCAM.

Great service, answered all my questions, and got me out the door and back on the road quickly.

Great, fast service the people are friendly, and have great knowledge of your car and what is best for your car

Excellent staff. Our salesman, Monte, was extremely nice and very knowledgeable

The entire Service Department was friendly, the repair was timely, and the young lady at the Rental Department, I believe her name was Marlee, was very helpful and kept me informed. I look forward to dealing with them the next time I need service.

They got everything together for me and explained all the operations of the car.

Didn’t get the color I wanted but !m still satisfied! And love the way it makes me feel sitting high gr8 job.the people was wonderful!! I’m pleased

Was incorrectly diagnosed as needing a transmission but after a second opinion needed only a wire to the output speed sensor. Was charged over 500.00 and my car was worse than when it was brought in.

Austin Gray and Adam Culler was absolutely wonderful to deal with. They both are very knowledgeable and professional. They are very personable young men and an asset to have on your team at modern. I will definitely refer my friends to Modern.

People here are great to work with.

Josh Doyle was the best and it is great care. Got a few things I did not realize it had. Good guy and Im glad I chose Modern. Make sure you get that $50 to my Leslie, for steering towards you guys. Thank you again.

Everyone was nice, and welcoming. Mr Willie on the other hand is awesome he made me fill as if I had known him for years !!!

Cory was very nice and professional. I will definitely request him the next time I have a problem.

Great no nonsense experience.My salesperson Veronica was just great. Answered all my questions and got me exactly what I was looking for.

This is a bait and switch car dealership. They do not honor their prices on the internet

Fantastic experience and I was so appreciative of how easy they made everything for me, especially during covid. I’m almost 7 months pregnant, have a 19 month old, and work full time so I’m constantly running around, but didn’t have to at the dealership. I appreciate you all making my mom dreams come true with my new Tahoe and taking such great care of me!

Great service, took my Silverado on a Tuesday at lunch and they knocked out balancing, oil change, inspection, sensor reset in under 2 hrs. There were several other cars being serviced so I was happy with the wait time.Someone came to the car right as I pulled up to check me in even though I was 3 cars back. The help desk called to make sure I was checked in alright after I arrived. There was a nice picnic table to sit and work at while waiting.Keep up the great service!

I have bought a couple cars from Trevor Townsend I feel like hes honest and is willing to work for you in any situation and make you feel comfortable during the buying process I would recommend going to see these folks

Excellent service and great showroom to relax while waiting!

I called to book an appointment for an oil change only. Unbeknownst to me, the representative who booked the appointment also included a 30K Mile service. When my wife took the vehicle to Modern for the oil change, the service agent confused my wife. He told her what was booked in the system, but it didnt match the worked (oil change only) that we requested. So, we needed up getting charged to extra work that we didnt request. This is the third time we have experienced issues with the service department. We are tired to of mistakes.

Was very disappointed on Service didnt get an update on my car nor text or call drop of my car 7:30am for appointment that day. I had to call the Service department at 1pm, they told me David would return my call wish he didnt, I call back an hour after 2pm ask for David ask him about my car, he didnt know any thing, he ask to call me back and I ask to please do so. David call back in about 10min. To let me know that the job didnt go well and my car wasnt going to be ready and ask if I would need a loaner to assist been that I wouldnt have a car, I told him yes. I was so disappointed I had to wait all they for this news and not even get a courtesy back.

James was such a pleasure to handle my repair on our Tahoe. Great service all around

Always on point!3500 ltz HD chevy desil owner wouldnt take it no where else!

We have purchased vehicles from Trevor in the past and look forward to working with him in the future, he goes above and beyond to make sure you have the best experience possible.

Monte Hall was the sales rep i worked with and he was great from start to finish. He even helped the service department clean my vehicle so I could get finished quicker.

Monte was a pleasure to work with, making the whole experience painless and quick.

Tony Bullard and Jordan Roth were both exceptional in helping me narrow my choices to determine the best features to surprise my wife with a new Suburban. The process was smoother than any dealership I have purchased from in the past 25+ years. I rarely single out individuals when completing surveys, but feel these two gave me a fantastic deal with superlative service! I have already shared this experience with many. Thanks!!

My wife and I would like to personally thank Corey Bittle for a truly great buying experience! He was very personable, upfront, and open to our questions about the purchace of our 2021 Colorado. I am a 66 year old male and this was my very first new four wheel vehicle purchase!. I feel that we were treated with the utmost respect during the whole purchase process. We appreciate all the Modern employees who made our purchase so outstanding.

My boyfriend and I bought both our cars here at separate times. His was new and mine was used(and not even a Chevy). The service was fantastic. Cory did the sales for both of us (we asked for him the second time) and we couldn’t be more pleased. Buying a car takes time and patience and he made the experience both pleasurable and efficient. He is both honest and aims to please. He won’t push anything on you, and you won’t leave in a vehicle you don’t absolutely love. Thank you Cory!

Anjile was very nice. She took care of us while at the dealership. I recommend Modern to all my friends.

Cory was very helpful and I received prompt and excellent service.