I ordered on Sunday and I saw it was printed the very next business day! The quality was absolutely perfect. I very highly recommend if you need a sugar sheet for a cake!! Great company to do business with.
Update: after posting this review and filing a complaint with BBB they blocked my ip address from their site. BUYERS BEWARE!!Ordered 2 packages of the Frostino Icing Sheets size 11x17. One of the packages that I received is unusable as there is a 4 length hole in the package. Being its a food product I explained to the company that I either need a refund or a replacement sent out to me as I am not going to use a package that I received basically open with a hole in it as that is unsanitary.Email I received back from company:It must have been torn open during the shipping process, all packages are inspected in the facility before their departure. It would be wise to insert these into a different bag to avoid drying during storage.Really? Um common sense you wouldnt use a product in the grocery store if the seal was broken or open as that is very unsanitary. HORRIBLE company and customer service as they expect you to use a food product that you received open doesnt matter if it was during shipment or not which I cant see how it happened during shipment with the way it was packaged but either way I shouldnt be told to use a food product that was received opened.FYI also operates under the name KakeWalk
This is my 3rd time ordering edible prints from this company! I just put in an order on Wednesday and it came to CA in 2 days with no expedited shipping! Came super quick and the prints are always high quality. Would definitely recommend Ink 4 Cakes and I can’t wait to order more :)
I have bought so far 3 custom edible images/toppers (8x11 in), and have loved them all. I have always purchased the expedite process and delivery and have not being disappointed.The quality is quite high: colors are quite true, flavor is good (kind of neutral), and the sheet is super easy to use.In prior years I used other vendors and their product just doesnt compare, others will break, wont easily detach from the plastic, wont have good resolution...Ink4cakes checks all the boxes.Do consider them for your needs, I know Ill always go to them for mine, Ill still by some more this year :D
I highly recommend ink4cakes. Customer service is great and willing to help in a very timely manner. They respond quickly and their products are great. We will definitely be ordering from them again!!!
Awesome printer so far, arrived quickly, excellent print quality.
I have used Ink 4 cakes multiple times for my business, and their products and quality have exceeded my expectations every time. Their staff takes the time to call and confirm the details of my custom orders if they have any questions. The prints always come out clear and with vivid colors. I’m always surprised with how quickly the orders come as well. Outstanding customer service and quality!
This place is super helpful and provide you with exactly what you’re looking for on a short notice! Van was very helpful, proactive, answered all the questions and provided the great customer service! Highly recommend!
Be careful for this place not only if you cannot use their product and need to return they don’t want to pay you your full amount and then this business go further by taking 10% of your money and keep it for themselves. Don’t buy this high expensive ink if you can’t return the product. They are a disgrace. I repeat please believe the others who order from these people.
Ink 4 Cakes has been great to work with! My product arrived quickly and was beautifully created! I will definitely use them again and highly recommend.Thanks!
I placed my order last night and received notification that my order has been shipped. I have placed several orders from them and they are very professional, good customer service and efficient. Keep up the great work.
Wonderful, patient staff. I was treated very well, despite having a very complicated order. Highly recommend!
Wonderfully quick turnaround and shipping! I ordered customized images to apply to cookies using an image I sent, and the order came almost a week earlier than anticipated! They sized my image and centered it perfectly within each pre-cut circle. And the logo is black--from experience of using edible image printers myself in the past at bakeries, I was worried that the color might lean more to greenish (as I have seen lots of times). But Ink 4 Cakes got a beautiful true black, so the logo looks just as it should!Highly recommend, and will use them again next time I have need!
I am a first time customer and was not disappointed. In my urgent time of need, INK 4 Cakes saved my sons 12th birthday cake. They live up to what they stand for, quick,professional, and safe delivery. I was in tears I was so happy how AMAZING this turned out with only having three days left. My son is only twelve once, and INK 4 Cakes made his cake piece the eye of the show when time for dessert. I made the table cloth black so it purposely captures the attention this piece deserves as well as my STAR of this party enjoying everything about it. I HIGHLY RECOMMEND INK 4 CAKES. This is my safe haven when I should need them AGAIN. Many thanks.
Quick, quick service. I ordered 2-8.5x11 sheets with little children’s books on them to be used as cupcake toppers. The image was so vibrant and sharp. Absolutely perfect. I had a question before ordering them and they gave me a quick, helpful response. I can’t say enough good things about Ink 4 Cakes. Thank you!
Great turn around on getting the finished product. Quality was very good. Made my cake the hit of the event.
Excellent quality printing. Received my topper quickly and in great condition.
The custom cake topper was amazing. We did a cake reveal for my daughter’s new job at her farewell party. It was a huge hit. Thank you for such an excellent product and unique idea!
I have ordered custom printed sheets from Ink 4 Cakes several times, and they do SUCH a phenomenal job!! The colors are bright and true, the product is great quality and my cake customers think Im a genius because they make me look so good!! Dont hesitate! Do business with these fine people!!
I have gotten at least 10 edible prints from them in the past and all have been perfect!Will definitely continue using them ink 4 cakes!
I ordered drink toppers for an event I had this past Friday. Unfortunately they did not work properly, part of the topper would sink. I have ordered from them previously with much success I must say. But unfortunately I got a bad batch this go round. When I contacted customer service to discuss my issue, I spoke with a young lady named Pamela who never apologized, showed no empathy and was not convinced after I showed her 2 pictures. Finally after 3 conversations with her she transferred me to a gentleman named Van. He was very pleasant and issued the refund within 3 minutes of conversing with him. He did a great job but I am shocked it took a total of 4 conversation in order to get this done!!
I needed edible images in a hurry, and Ink 4 Cakes did not disappoint. The order shipped within an hour of my placing it. The edible images that arrived the next day looked absolutely fantastic!
These are LITERALLY the best, most useful tools for decorating your baked goods. I highly recommend you purchasing this item. The way you use these items is so easy that it feels like you’re doing it in a fluid motion. Not only is it easy but it’s SO much fun, it actually makes cake decorating fun and not stressful.
Ive been a loyal customer for a few years now. Recently I ordered a new edible printer that did not work. They sent me out a new one which turned out to be broken also. I was definitely FRUSTRATED and ready to throw in the towel. I called customer service and Van the technical support assistant really came through. He tried to help me get the broken one up and running. After several failed attempts Van issued me out another printer without hesitation. The new printer came quickly and is working perfectly! I couldnt be more thankful for the assistance I received from Van!
I Absolutely love the service I get from ink4cakes. The edibles are always vibrant in color pictures are always clear! Let me tell you shipping is A-1! My cakes are the best with their edibles.🥰🤩
They are absolutely amazing! Not only are their products top notch with super fast delivery, they go way above and beyond to get me what I need! They are my go to whenever I need a cake image! Kudos to them!
I received the product in a timely manner. It looks great and smells delicious. This is my first time ordering. Reason it is not a 5 star is because I have not placed it on cake yet.Updated to 5 stars, looked great on cake and tasted good too.
Dont use this company. I needed expedited shipping to ensure the item I was ordering would get there in a few days (its 5 days to our event but over a weekend). The cost of which was several times the price of the item I was purchasing. I asked that they use my Fedex account number - a simple thing to do and would save me about 50% over their shipping charges - and they refused. Not because they couldnt do it, because they have a policy not to do that for small orders. Its the owners policy. Im just following the rules, I was told. Essentially they have a policy to charge you more money via shipping expenses. I asked to speak with the owner and was denied any information. I did not place this order. I do not do business with companies that have policies specifically to not do what is best for their customer and that purposefully cost customers more money for nothing. Plenty of groceries and bakeries use edible printers - call around locally, youre destined to find someone who can help you without having to deal with this impersonal lack of customer service.
I placed and order and needed expedited shipping and expedited processing on a Saturday morning. They shipped it out Monday morning then blamed me because they are closed on the weekends. That should be info there on the check out page as you are opting to pay extra money to process your order the same day. I called to cancel my order, they sent me an email that my order was canceled that same day. A week later I still had not received a credit so I contacted them again and was told I have to speak to my supervisor tomorrow and we will email about the credit. The next morning I got the same exact email that I got before saying my Oder was canceled but it mentions nothing about my refund. So I contact them again and they say we already sent the email. Then some one else gets on and gives me the refund info, and says this is the same info in the email. No there is no mention of my credit. Then when I said this was a bad experience they argued with me about hot it was my fault and no other company in the US ships on the weekends. (Not true) Everytime I had to contact them they were rude and had horrible customer service. A simple “I’m sorry we forgot to issue you your money back would have gone a long way”. Very rude I will be buying a new printer from a different company.
Last week I was ask to make something for a school bake sale with the image of the junior class logo. In the past I had ordered from another company that went out of business. I found Ink 4 Cakes through a google search. I ordered from another state on Friday and had my ordered by Monday. The school colors are black and gold and I was impressed that the colors were true to the image I sent. I have ordered from other companies in the past and received images with washed out colors. I highly recommend this company and plan to use them again in the near future.
I ordered from this company, trying to make sure that the products that I ordered would arrive on time. Checked and doubled checked. Guess what ??? No they were late, which I understand can happen. When I contacted them they didn’t even apologize for the delay. They were very unprofessional, and I will inform all of my company, and family to never order from them again.
I had an ink print done and it was AMAZING!! It arrived safely and was put on a 60th birthday cake. It was delicious too! I will definitely use this company again. Customer service is fantastic too!!!!
VERY IMPRESSED. THE IMAGE WAS PERFECT. LOVED IT. I WILL USE INK 4 CAKES FROM NOW ON.
HORRIBLE COMPANY DO NOT DO BUSINESS WITH THEM!ORDERED 80$ WORTH OF SUGAR SHEETS FROM THEM THEY SENT ME CHEAP QUALITY PAPER THAT A PRINTER I BOUGHT FROM THEM COMPLETELY ATE UP, I CALLED THEM 3 DAYS IN A ROW ONLY FOR THEM TO TELL ME THEY SALE THE PAPER FOR SOMEONE ELSE AND I WOULD HAVE TO CONTACT THEM. I WILL NOT BE MAKING ANY MORE PURCHASES FROM THEM! COMPLETE SCAM!
We were very happy with our purchase! It was great quality and arrived quickly. Everyone loved it and said the cake looked awesome.
Ink4Cakes is always so helpful and the order is fast! I had a odd size to print (because I cant do anything easy) and they were on it! Thank you!!!
Great service! Shipment is always on time and if youre lucky, you may get it earlier than expected, with a cheaper price! Cant beat that type of service.
**UPDATE** Apparently now I am being subpoenad for posting reviews on their website and on various review websites. When I called them to talk to them they told me that I had posted under a fake name (i.e. internet handle) on their website and that is illegal (which it is not). When I asked them if it was legal for them to punish me for exercising my right to free speech the supervisor told me, Well this is our site, our company, and we can do what we want with our customers.Absolutely DO NOT do business with this company. MULTIPLE ISSUES BELOW AND THE END RESULTS IS THEM BANNING MY WIFE FOR WRITING A NEGATIVE REVIEW OF THEIR COMPANY.Lets start with hardware issues. So this company uses third party printers (in this case a Canon) and then a third party software suite (SureThing Officer Labeler). However if you go to their website, the still offer a software program literally called, Ink 4 Cakes. Its not until you dig down into the reviews that someone from the company says they decided to go with SureThing bc they felt it was a better fit for their product... Then why are you still offering the other software? Next, I called in because my wife and I could not get the 2 circles to print properly. The printer, the software, and their baking sheets basically all use three separate sets of dimensions. So we wasted several (expensive) baking sheets trying to align the printer. I called customer service and they told me that I needed to play with the margin and print settings in the SureThing software. Now, when he says play he means, Where it says .35in, adjust that to .30in and then try printing a new sheet. Many many wasted sheets later the printer was getting closer but would still not consistently printer properly (the logo was in many cases printing outside of the pre-cut circles.)THEN I WAS TOLD THAT, ONCE I GOT THE DIMENSIONS CORRECT I WOULD NEED TO REPEAT THE PROCESS FOR EVER NEW PACKET OF PRINTER SHEETS BC THEIR EQUIPMENT IS NOT PRECISE ENOUGH TO CUT THE SHEETS EXACTLY THE SAME. Then the customer service rep hurried off the phone with me without the issues actually being resolved. He LITERALLY said, Okay, it sounds like youre getting closer so just keep playing with the numbers and youll be fine.Ultimately, my wife (and I), who had a 200 cupcake order to fill ended up having to go out and sheets from a craft store, print 15 logos per page and cut them out by hand because of HOW GARBAGE their setup is.Now for the best part, my wife called them to discuss the issues, and she was told they couldnt help her. So, she writes a negative review and SO THE OWNER BLOCKED MY WIFE FROM HER REWARDS POINTS AND BLOCKED HER FROM RECEIVING FREE SHIPPING.What kind of childish, pathetic excuse for a business owner BLOCKS their customer base because they did not like the words that were said about them on the internet.I would HIGHLY HIGHLY HIGHLY recommend AVOIDING the hell out of this company and instead go somewhere else. They are absolutely terrible and should be ashamed of the sham product that they are putting out. We literally went through four packages of baking sheets JUST TRYING TO ALIGN THE PRINTER before finally giving up and doing things the manual way.
I dont think the reviews on here are warranted, I called their number directly and their staff was very kind and helpful. They helped me figure out which ink my wife needed for her printer and created an account for me. Everything arrived in only 2 days and my wife was ecstatic. I recommend using this company and calling them directly for those who are skeptical.
I ordered a customized print for a birthday cake. It was processed quickly, arrived when it was supposed to, and looked great. I was very pleased and it was a great price.
I love my printer, prints beautiful and colors are so bright. They offer great tech support any time I need help with my printer. I do recommend this company very much
Never knew there was a place right here in Winston! I wish I knew sooner. Had the pleasure of getting beautiful designs just for my cup cakes. I will be back!
AWESOME!I had some edible UNO cards images printed. It was printed just like I wanted it! The image was bright in color, the “cards” was a little smaller than the original Uno cards (just the way I wanted them), and they was very clear (not blurry at all). I love your custom edible images! This order was my third or forth order from them. Each time that I’ve used your services, the images have came back exactly like I’ve uploaded them. I can remember one time I uploaded a blurry image and this company emailed me back, to let me know that the image I uploaded was a little blurry and asked if I wanted to upload a clearer image or to continue with the one I’ve already uploaded. I did send in a clearer image and I knew then that I was a returning customer! I LOVE IT and WILL be a returning customer!!!Ms. PhyllisThe “Cake Lady”
Love their printers! Fast and easy. Any complications? Call them and get what you need!
I came in yesterday for an edible image and I thought it would have been difficult but they made it possible! The service was such a great experience and I cant wait for my next cake. Thank you
We sent an order out more than a week ago. It was not until the day before we were expecting the order that we had to call THEM, only to find out that their computer system/website crashed. We spoke to multiple people (even the owner) and were told that they lost all contact information as well and were not able to reach us. The owner asked us to send an email with our information, order number, etc and they will overnight our order to us at their expense. We received a phone call from them saying they never received an email. So, I sent another one. We get another phone call saying that they finally received it but we will have to pay $15 for shipping because its going to cost them $58 to overnight it. We got it down to $6 but it wouldnt arrive until 8pm the next day. We refused to pay this as this was not our fault. They had a terrible attitude and even threatened to cancel our order if we didnt pay the $6. We are extremely disappointed at their customer service and their attitude towards their paying customers. Wouldnt NOT recommended. We wouldnt have written a bad review if we werent treated so poorly. And because of this review, they cancelled our order. So petty.
Ordering online was simple and Special offers was worth Looking at. I compared prices and got a fair deal. I definitely recommend their products!
I couldnt be more pleased with the service. When I ordered my edible paper cake topper, I had no idea where Ink4Cakes was located. I ordered it the same week that Hurricane FLorence was to hit N. Carolina. But the people called to see about expediting the order and, when I wasnt home, they went ahead and sent it out and I got it before the hurricane hit. I was so shocked and surprised and pleased and my granddaughter couldnt have been happier or more surprised to see her own psychedelic selfie on her birthday cake. It made the day!
All good here. Received my edible printer extremely fast. Very happy with purchase
The print for my cake was excellent. This was a great service indeed. I will do business again and again!
Its a great company, they are very helpful with anything I need and are always very nice! All of their products have the best quality from other companies that I have tried! I would recommend this company to everyone!
Thank you ink4cake for helping me bring together my birthday plans! The cake turned out flawless and I couldn’t be happier.
I love this place! They’re easy to work with, friendly service. Had a great expiereience.
Canon ELITE printer bundle was worth every penny! Thanks for great service and wonderful product!
**SCAM**Horrible company! My daughter bought me a printer for Christmas. Starting in January I could not get the printer to accept the ink cartridges. I called their customer service and we continue to try to do several different things. By this time it is late February. She sends me regular ink cartridges to try to see if that will work. That worked so if she agreed to send me new edible ink cartridges. By this time its the end of March, I call her and she had forgotten to send the cartridges. She sent him out again. Beginning of April before I receive them. I call her as to install them per her instructions, and the Machine still would not accept the ink cartridges. Upon speaking to her supervisor, he asked me to send the printer back at my cost. I insisted that the company paid for it he finally did agree. I send the printer back. Two weeks later and I get an old used printer with somebody elses pictures still in the scan part of the printer. I sent back a brand new printer never used and they send me a used scratched up one with picture still in it. Insisting that its a brand new printer and I should be happy because my printer was out of warranty. It was only out of warranty because of their team took too long
The customer service here is impeccable!! The employees are very informative about everything they have to offer and their work is perfection!
I received a product with streaks. I was told it was from my image but they were clearly printing drag marks as I work in the printing industry. I tried to put a review on the product I purchased but it was kicked back . Pretty funny how they only have 5 star reviews because their site will kick back any review that is not 5 star. I will spend my money else where. The customer service was the most horrible I have encountered in a long time .
The images are exactly as expected. The turn around time is incredibly fast. I couldnt be more pleased.
The service was quick and awesome. The icing sheet looked EXACTLY like the photo that I sent. Would put it here but it is for a surprise party!
The edible sheets were great but I wish I could have worked with a better deal since I wanted to buy in bulk.
I love this product, and after ordering from other companies with flimsy photos, I now only order from Ink 4 Cakes
Great designs. Wonderful product. Very talented and friendly staff.
Customer service was great and products were affordable. Definitely will do business with them again!!
Couldn’t afford the fancy printers and found out they have refurbished ones that does great! Have not ran into any problems and their services are great!
Products are affordable, easy to use and service is great! Been with them for 3 years!
My shipment came in fast! Thank you for my edible image! Love, Love, Love!
Surprised my girlfriend with an edible printer that she loves. Thank you ink4cake
Please stay away from this business!!!This is the most unprofessional business I have ever worked with in my 53 years of cake decorating!I purchased 96 edible icing sheets (supreme icing sheets).Nowhere in the information that they provided did they say these icing sheets did not work in all printers.(Actually If it did it shouldve said most printers)Needless to say they did not work in any of my three different printers.They cost me hundred and $125.00.24 the sheets got jammed crumpled and stuck in my three printers.They refused to reimburse me for the 96 sheets.They said they would only reimburse me for the unopened unused portion which was 72 sheets.I paid around $20 to have them shipped back to them.They lied and only reimburse me for 48 sheets .This transaction cost me almost $75 for nothing but a really big headache, a bunch of lies, Excuses and attitude.This jerk had the nerve to tell me I shouldve bought a sample pack instead of 96 icing sheets.If I knew that There icing sheets didnt work In most printers I wouldve gotten a sample pack.I still cant believe I paid to have 72 sheets sent back still unopened and they had the balls to only reimburse me for two thirds of them 48 sheets.These guys are very unprofessional liars Stay away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The stencil holder was as easy as the video made it look! Great product!!
Great company! Fast friendly service every time!
Great place! Always up to date with quality products!
I cant wait to see what they have next! 6 stencils and more to come
I get all my icing sheets and ink from this company and Ive yet to run into any problems. Their staff is helpful and my orders are always arriving on time
Awesome service! Love this place!
Everything that I need was all in one place!
Dont buy anything printers from ink4cakes cause they just give you 45 day of warranty and you cannot tell if printer would break down in 45 day on any printers your icing paper gets crumble up inside printers and ink is not compatible with ink cartrieges lights keep flashing I clean I dont how many time with can of air and printer maintenance and ink4cakes will not help you so I spend a lot of money with them and cant exchange printer thier products suck worst company to buy from
Wonderful and very friendly staff...👍👍👍👍
DO NOT USE! Terrible customer service. Product is misleading and company does not stand behind their product.
I tried to ask for a replacement because it’s been a while since I had it ordered but they told me I waited too long.
Easy to order and easy to use!
Came at 4:10 and they were closed but website says they close at 5
They are outstanding and the work is outstanding
Elite printer did the trick!
Happy to be here, best place for work
Great location!
Company does not stand behind their product. If you express a concern they get an attitude with you and then dont respond to multiple communications. Printer paid $200 for only lasted 60 days. Will not reply to communications unless you file a google trusted store complaint against them.
No complaints
Great
Their Hispanic representative helped me with the start of their wonderful products.
I love their printers and great service