We did a large Tiki roof with Backyard Xscapes mexican palm thatch runner product, and it has lasted only 4 months! It has rotted and all needs replacing. We followed the manufacturers instructions for installation. We called Backyard Xscapes and they will do nothing to help, they said it is a natural product and it is to be expected!!!! We spend all that time and effort for a roof to last 4 months. DONT WASTE YOUR TIME AND MONEY

I was there myself and got treated super nice. Then I wanted to do my own research. I made my mind withing 24 hours and was ready to purchase. So I called the place 6 or 7 times to place the order and left at least 4 different messages. Spoke to the assistant about my plan. But no one called me back. Their loss...

If you are looking for bamboo, this is the place! I stopped by their warehouse and everyone I came in contact with was so friendly and helpful! I told them what I was looking for and they showed me several options. I totally would recommend this place for all of your bamboo/thatch needs, the warehouse was full of every kind and size imaginable! I will definitely be returning.