My preferred mechanic! I dont even live in Florida anymore, but I always try to get my car repaired here if I can while visiting. They are trustworthy and have a great standard of customer service. My car needed a bunch of work but it only took a day and was more affordable than other mechanics. My car is driving smoothly and is back to blowing ice cold AC. I recommend them to everyone!
Big thanks to Joshua & Manuel!! Came in to have a tire patched & windshield wiper replacements and these two were quick and efficient in the help I needed. They took me in immediately and fixed the issue quicker than I’ve ever seen! what a wonderful first experience. I will most definitely be back!! Thanks you two ❤️
My husband and I just moved to this area and have used expert car care for all our cars maintenance and unexpected troubles. They have always been great and fair! Joshua Negron is outstanding and will go out of his way to help in any way he can. Their pricing is more than fair and competitive. Will not be using anyone else for our cars!
Josh and jake were very helpful, definitely where i’ll be taking my car from now on !! :)
Visiting this place to cover the services I need in my car is undoubtedly a great experience for its service, efficiency in its processes. the kindness and attention of Joshua is fantastic. Thank you for helping me in everything with the quality that characterizes you.
Sincerely and Honestly if you need a mechanic that will go above and beyond to make the customer happy this is the location. I had one issue that triggered other issues and the staff was extremely patient in my frustration and helped me through every step. They have honestly exceeded all my expectations and have gained a dedicated client. I already recommended this location to others for oil changed and maintenance but after this experience they have me impressed me so much I will bring any issues to this location.Emmanuel is a fantastic mechanic and explained how things worked so I could understand what was replaced. I owe extreme gratitude to Jake in the office for helping me make a big financial burden attainable. Jake has made me feel understood the entire process and truly a pleasure and takes customer service to the next level.Whole heartedly this place is amazing. Thank you guys for taking great care of me!
Amazing customer service! Joshua and Jacob were super accommodating and truly made me feel like my car was in good hands. Worst car troubles I’ve had handled in the best way 10/10
If you need vehicle repair this is the PLACE! Professional from the first time I walked in. They called to ask questions and then texted when my vehicle was ready. Hands down one of the best places I have done business with. Will trust them with any future needs. (Already made an appointment for an air-conditioner check!)
This repair shop has been around a very long time. We take both our cars here for oil changes, alignments and other, major work when its needed. Their prices are good, and the service is excellent. They always explain whats needed and what will be done and are helpful with any questions or requests you might have. These guys do it right!
Very professional, very helpful. Id recommend this place to anyone. They are great at assisting with pricing also, making their services affordable to everyone.
Joshua, Jake, and Manuel are awesome. So glad I found an honest mechanic! ya’ll know how hard it is to find an honest mechanic… Also sooo glad they are right down the street. If I moved 50miles away id still come here. Check um out.
Great Service!!Larry is amazing at explaining what work needs to be done on your car. He is also very honest and trustworthy. His technicians are all good and friendly. Highly recommend!
Excellent service!! Didn’t know why my car wasn’t starting. Turns out it was just a bad car key and they were able to help me! Only had to pay for getting my car towed there! Excellent customer service. Really recommend!
Amazing service and work. Came to the Winter Park location, my car ironically stopped at the red light near the shop. Joshua assisted me right away, him and the team figured out the problem and I was back in the road in no time. Definitely recommend this shop! Hope I don’t have to come back but if I do have car issues this will be my first stop!
Hey Joshua is the greatest! Great service! Definitely would recommend!
I came in for what I thought would be a big issue and thanks to the help from Joshua I found out that it was something quick. What was the big help though was eventually my fiancés car had to come in, we literally had to push it ourselves down the street, once we brought it in Joshua and his team were able to figure out the issue, offer us a solution, and they even offered a discount for us. To top it all off they were even having a customer appriciation day with a food truck so we got free food out of it too. It was truly a great experince. I highly recommend them for their service and trustworthy work!
I have been coming to this place for a year now, and I cant be more happy with the services and the attention I get in this place; I normally get my car services with Emmanuel, but everyone in here are well quilified.Great place, great prices, and safest place to get your car services.
Excellent service and great people to work with… Very pleased
Joshua and Emmanuel gave the best customer service. Will definitely refer them and we will be back. Thanks
Great communication and overall experience. Quick service and reasonably priced.
The service I received was great and their prices are affordable. I will definitely be returning. Thanks!
Car Jedis who do it right, every single time. 11 years of winning my business. Take your vehicle here, and you too can see why this is a Top Shelf shop, with Top Shelf customer service.
Great price, friendly service, comfortable waiting area & clean
My first time going to these guys and they’re very honest and genuine people. I would recommend them to anyone in the area and any problems I have in the future I am 100% giving them my business. Thank you again!
Fast and efficient attention very friendly and professional people
The staff there are all super awesome and friendly. I had the pleasure of speaking to Larry and Erika today, I called and said I had four tires that I would supply and need them mounted, balanced, and I want to keep the rears since they still had plenty of tread.Erika got me in same-day on very short notice, and Expert Car Care took care of me. I was waiting a little longer than I would have liked, but calling up two hours before they close, I didn’t expect to be seen at all so I am very happy.Erika is incredibly nice - and wonderful to talk to. I typically do all of my car service myself as I am able to do everything but tires and transmissions, however I decided to give them a shot because of a recommendation from one of my friends. From what I overheard Larry and Erika quote people, their prices are incredibly reasonable, and they are a very honest business (which can be difficult to find when it comes to mechanics because of lack of consumer knowledge). For example, Larry quoted a customer for what the original diagnosis/quote resulted in, but upon starting to work on the car they realized that it was a different, cheaper issue. They didn’t HAVE to call the customer to tell them that, the customer wouldn’t have known; but because he did tell the customer, and the final invoice came out cheaper than the estimate, Expert Car Care has my trust, my respect, and I will absolutely be recommending them to people I know that need work done on their cars.
If I can give zero on my review I would. We have been bringing our cars there for several years with no issues with the past managers. But this new manager Larry gave us a run around for two weeks and my car still wasn’t fixed after they told me that $700 piece would fix it so I had approved them for them to fix it since they told me that was the issue, after two weeks of my car still not running they charge me for the piece of $700 I had to pay. Then they had the nerve to tell me they were going to throw away the piece that I had paid $700. I would NOT recommend this place to anybody don’t bring your car there because they don’t have the experience workers!!! Don’t waste your money!!
Always fast and friendly service here!
The staff is amazingly wonderful, the prices are affordable, the shop is squeaky clean. The shop make me feel like home. Every penny, you work for is well spent at this shop. I promise you, you won’t be disappointed. I am a member of the VIP club, it is worth the price. I highly recommend the VIP. Save you a whole lot of money. Especially as a mother with kids. James is awesome, the manager is awesome as well. As soon I enter the shop I am always taken care of. They understand my needs and they fix what need to get done. They don’t make up problems on your car, they say what exactly needs to get done (fixed). This shop is the only shop I go to, my car have been getting fixed with this company since 2008-2009.
If there was a zero or negative -1 That would not be strong enough! Jay the owner is a thief!
I needed an oil change. Expert Car care gave me the oil I needed, at about $20 lower than all other places I called. They also fully checked my car out and discovered my battery at 54%. Ill have them replace it in a week. Excellent service, great price, quick and efficient. Ive found My new car care specialists! Thank you..
This place is a joke, you make an appointment because a part needs to be ordered and no one there can do their job properly and call you to let you know the part didn’t come In. Gave them a second chance but they blew it. No customer service what do ever.
I will not go anywhere else! I was new to the area and didnt realize my car needed a full synthetic oil change. The cheapest in town ran $80, until i found this little gem! It was only $49!!! And two days ago I brought my new car in for an alignment with Jason and i couldnt believe the price! Over $30 cheaper than other shops in town, $61 including tax! They always have specials going on and take care of the customers! I always dread taking my car to a shop because they always end up saying you need all this unnecessary work done, not this place, make an appointment, in and out! Thank you Jason and everyone else there at Expert Car Care! See you soon for my oil change!
Was able to see me immediately and fixed my problem in a matter of minutes. Awesome service!
Expert Car Care prides themselves on top notch customer service. They will always make sure you get your car fixed for the best price with the best quality parts. I will recommend them to everyone i know!
Expert Car Care has taken care of my car for over 10 years. I recently purchased a newer car 2017 and the battery died on me. Of course they were there for me as usual and not only put in a new battery, but changed my oil as well. (It was time) They are always professional and I feel like family when I walk in. Its very comforting knowing they will take care of all my car needs. Not to mention the upgrade to their lobby area, makes the wait a pleasure.
As someone who knows absolutely nothing about cars, I always used to have my dad with me to be my guide. Since my parents are in a different state, I was always scared to go to a mechanic by myself. My check engine light came on, and the next day they were able to see me right away. They were super welcoming, and were able to explain explain everything so I could understand it. Their customer service is top notch, and I will not be going to anyone else but expert car care! Thanks for making my car run smoothly again!
Fantastic, friendly, knowledgeable. I had a minor problem with my car, and I was in and out in just a few minutes. I cant recommend them highly enough -- great staff! Great service!
I was hoping to support a small local shop with great coffee in the lobby.But... ordered online 4 tires at an awesome price! scheduled an appointment for next day 11-1.email did say in very small letters that someone will call to confirm appointment, i did not receive a call nor did i think much of it.I arrived at end of my appointment window.No record for my reservation or appointment!No such tires are available and seem to have been out of stock for a while!Next price up is 60% higher!To me it sounds exactly like a bait and switch! text book!1. confirming order and appointment online of affordable not available tires!2. claiming appointments need to be confirmed by them, but no attempt to do so prior to actual time or at all!3. offering another product 60% higher.4. not bothering to correct the inventory on website!good luck
My first time taking my car to your shop, I was highly impressed by your service. Efficient car service!! Thank you.
Friendly service. Far price.
Used to be a well run shop. Recently went there for an oil change and brake check. The service was terrible. Receptionist was not wearing a mask, misquoted me on the price of services twice, then asked me to sign a quote that was over the amount she had stated. Walked out and will now go elsewhere for auto services.
I had a great experience at Expert Car Care. My oil change was done in a little over 30 min. They did a great job with my oil change. The employees were very nice and explained what I needed for my car for my next service. I recommend them to anyone!
Very quick service, clean and renovated office, and friendly personnel. My favorite car repair shop!
They couldn’t figure out that I needed a new fuel pump, so I kept driving off the lot getting told there’s nothing wrong with my car although the “check engine” light was still on.Each time I drove away, I’d break down in the middle of the road somewhere, and have it get towed back to the place. It wasn’t until 4 times of ME breaking down and THEM denying that There was a problem that they finally realized what it could be.They also replaced my A/C and rebuilt my transmission, however, 3 months goes by and BOTH THE A/C AND TRANSMISSION start having the same problems that they said they fixed.I sent an email to the main manager that was out of town to aware him of my issues, and I receive a text in ALL CAPS from him a few days later trying to justify the place and blame the issue on me. Luckily I was able to get the work warrantied... but the fixes didn’t last long. I’m again sitting with the same issues I had months ago.Faulty car or cheap, rude service? Most certainly was the most money I’ve ever spent on my car...I really wanted to trust these guys, but my experience with them was not as good as What other people’s experiences have been.
Service was excellent. The office staff and mechanics were really nice, honest people. The place is clean and cool inside and they offer great coffee options. Work was completed on time. My car has been driving like a gem ever since.
This is the third time Ive come here to get my tire patched up after running over a screw. Each and every time, the person helping me is courteous and knowledgeable. Also they will do it free of charge if possible. Just make sure you compensate them for their help! Thanks guys, really appreciate everything!
I brought my car in to take care of some issues under an extended warranty that I purchased. I found out that the policy was a rip off since it did not cover anything except my AC. However, Tom and Larry always kept me updated while trying to work with this horrible warranty company. They had to contact the warranty company multiple times an wait on hold for a long period each time. I decided to go ahead and get my AC fixed since the warranty company authorized it. However, once they did all the work and contacted the warranty company for payment, the warranty company said the claim was not authorized. I called the company along with Tom and he really fought for me to get this claim paid, rather than just leaving it up to me. They provided excellent customer service from beginning to end and their prices are fair and reasonable. They were always professional when I called in and they worked quickly to get my car back to me. I will always go back to them and refer them.
This was my first visit to Expert Car Care. I took my car in for an oil change and tire rotation. They were on time and took my car in as scheduled. The waiting area is nice and comfortable with plenty of outlets to plug in and complimentary coffee. They did not try and sell me anything extra. What impressed me the most was they fixed the cover beneath my car, it had been lose and making sounds, without even charging me or trying to sell me a new one. They put some zip ties on it and that did the trick. You do not get customer service like that very often these days. I will be going back.
Love this place. Scotty always takes care of me. His team always communicates clearly about what they are doing and what I should expect. They move quickly and they have a clean, cool office with good coffee and cookies. Ive never seen a more inviting auto repair place.
Staff is very pleasant. I received excellent service. I look forward to returning for future car needs.
Ive been going to Expert Car Car for years. Theyve always been quick, helpful, and even gone out of their way to make sure that I save money. Example: Last year they determined that my mechanical issue was a recall, and sent me right to the dealership - no diagnostic charges. They could have charged me thousands, but instead saved me that! Huge thanks to their management Joshua and Tommy, you guys rock!
Tom and Joshua were very helpful! I came back two days in a row. One day for my tires then for an A/C repair, both done in the same day. Highly recommend coming here.
Excellent! Convenient and cost effective!A wonderful place with very friendly staff. Unlike most garages and stuffy dealerships I’ve been too, these gentlemen treat you very well, and explain what needs doing to your vehicle in a way that is understandable. No fear mongering at all. I was in and out within a few hours. Josh kept me updated on how my car was doing and if there were any pending issues that needed fixing. I highly recommend Expert Car care to everyone! Lower labor rates around and great work! I shall be returning soon!
Always friendly and a nice waiting area
Every time I have brought my car here they have been so helpful and I have always felt they provided me with genuine responses to issues and quality work.
I was very impressed with the staff. Not only were they polite and professional, they were great about explaining what needed to be done, how much it would cost, and how soon the work would be completed. All goals were met as stated! This was my first experience. But, because it was so great, I plan to use Expert Car Care as my go to for my cars repair needs.
Ive been here a few times and have always had a great experience. They are super communicative, work quickly and always do a great job. Thanks Tom and Joshua!
I called and made an appointment for the next day. I got there early and they took my car early. got me in and out quickly. My AC was blowing warm and expert car care quickly solved the issue, saving me from the horrible Florida heat. They are my go-to for car maintenance for years now. Cant recommend enough.
Easily the best oil change experience I’ve ever had. They let me know of a few issues to keep an eye out for on my car, but didn’t pressure an upsale at all. Waiting area was really nice and had taped indicators for 6 ft social distancing too.
Manuel and Joshua the best coustmer service every time I go !! They always take good care of me. Always with a smile and thank you!! I have been coming here since my kids been 3 years old and now 15!! I love it love it love it here !! Thank you so Much for all you guys do !!!!!! Please let them know
Tom, Josh, and Manuel were great! Got my car all fixed up real quick, and the waiting area is sweet! Highly recommend!
Friendly staffFriendly staff and knowledgeable. Great service and they make you feel at ease. No high pressure tactics like at other mechanic shops. Highly recommend!
I was very satisfied with the service and prices.
Hey ladies!!! I have found a great place to get your vehicle repaired!!! Being a lady we need extra special care and guys that will take care of us without having to worry about over charging or just plain not being honest! I have used them a few times and was very satisfied. I got a nail in my tire and pulled in to get the price that’s when Manny told me “no charge” and I can fix it right now! He took the tire off fixed it and checked all my tires then put the right amount of air in all tires! I was out of there in less than ten minutes! Thank you Manny and Anthony for a great service a lady can depend on! I wanted to get an oil change today but they were very busy which is a good sign LADIES!!!
Avoid this place like the plague. You will regret it! Ignore the response by the owner that there is no record of my visit. This same response is given multiple times to other customers in this feed. This is a way to discredit the customer so they they may continue in their shady practices. Buyer beware!!
Big props to Expert Car Care. Needed a tire plugged, called them and 10 minutes later I stopped by. In another 10 minutes the tire was plugged and I was on my way. And they didnt charge for the work, just said I could tip the fellow who plugged the tire, if I liked. I did. Will definitely use them again.
Joshua was very helpful and the crew members was wondering they fast and friendly. I will be coming back and I recommend this place to everyone .
My car died on me recently and had to call AAA and I was in a bind and the AAA tow truck convinced me about this place being a AAA approved place and took my car there. This place charged me $568 for a starter motor, after some discussion gave me 10% discount. I was told the part cost was ~$360 about and I was told it’s 1.5 hrs of labour to change it.Here’s the thing, when I looked up for part cost online including OEM part was in the range of $70 - $200.I understand the way these business works and I get that part. But when I simply asked I see these part is available for much cheaper, why are you so expensive, the way they reacted was quite rude and obnoxious.Before I picked up the car, i called them and asked for a quote to do an another job and they gave me a quote of ~$1100 and I told, another auto shop had quoted me 650$ and had not had a chance to get it done and asked why is it so expensive, at the drop of a hat he dropped the price to $860, that’s exactly when he lost my trust and that’s what made me look up the price for the starter motor which I had already committed to.For those who care, these guys did not feel the need to wear face mask even when they are interacting with customer so closely while checking out no plexiglass or any form of protection.
John and the rest of the crew at Expert Auto Care exceed all expectations. They repaired and diagnosed advanced issues on my truck and go above and beyond what the standard run of the mill repair shop offers.The staff there are very honest and up front with customers and when given the opportunity I will always return to their shop.I highly recommend using their service for anything from oil changes, tires, engines, transmissions or even four wheel drive systems.They have repaired my truck multiple times and Im always satisfiedThanks guys for your fantastic servicePs: the bad reviews must be from morons.
I had my new tires shipped to Expert Car Care in Winter Park to have them installed. My car had zero vibration before installation of the new tires. After installation the car had a pretty severe vibration. I took the car back and they balanced the tires again. It still vibrated badly. I took it back again and they said that 3 of my wheels were bent and showed me one on the balancing machine. It appeared that the outer rim was bent out. I asked how it could get bent like that and the mechanic said they are soft wheels. I asked why there was no vibration before they installed the new tires and he said that the old tires must have worn in to offset the bent wheel. I dont buy it. I think the wheels were bent by the installer. I called once and stopped by twice since then to talk to the owner to see if he could help me out with new wheels and mounting, but he has yet to call me. If I dont get a call soon, I plan to get new wheels and have another installer inspect my old wheels and give me their impression on how the wheels got bent. Stay tuned.7/18/18 Update: still no contact from the owner. I suggest going elsewhere for service. I plan to have my wheels inspected and entertain legal action.7/29/18 Update: so the company response to this is completely false. Please tell everyone how I was contacted! Quit the B.S. I have never been contacted by Expert Car Care even after 2 calls and two visits. The owner obviously cares little about the satisfaction of his customers. I had the wheels balanced 3 times before being told the wheels were bent and the reason they are bent is because they are soft. You know your tire tools are capable of bending wheels and if you keep lying about it you might end up explaining it in court.
This car care center is really friendly and helpful. They are so quick. I see that they are busy and can not manage sometimes. Last visit I ordered a tire with them but we got it on the third try. I did not understand what was going on but they also did not. Nicely they did a %10 discount as an excuse. Steve is my favourite there. I think you will be happy with the service.
Gave me a good deal on an old vehicles repairs. The new guy whos name I forgot was especially caring and seemed to go out of his way to help me. This was in late 2018. No problems since.
Stay far away ! Scam! Took them seven hours to essentially do a dye test lol “never in my life“First they tried to charge me 70$ more upon arrival, after Confirming and setting up an appointment and receiving a quote the day before lolThen they told me when I confronted them about not actually removing and looking at the part we spoke of, “that they don’t take advantage of people” they didn’t even take the part off to see if it was broken, just a utter waste of time and money .never again
Whenever I have an auto issue I can count on these guys. They always provide low prices and great service. I have come to these guys two or three times for minor issues (like plastic coming off from underneath my car) and they have fixed them... FOR FREE! Truly guys of great character. When it comes to bigger issues they still offer low prices and great quality work. Highly recommend!
Being a women and dealing with mechanics can be hard experience at times. And since first mechanic that I went to for 3 years died, who was great to me and family God Rest his Soul, having to find a trusty worth mechanics after has been very difficult to say the least.Many mechanics always assume I know nothing and try to get me with over pricing or suggesting things I dont need all the time. I am no expert about cars but I know my fair share or least try learn and do my research before I do anything and it insulting how bad they are at lying. That said after going to them after 3 different mechanics this year this is the first place that treated me with respect, took time to answer my questions without rushing me or giving me bs blanket statements, and were honest. Also doing price comparison online just now they are more than fair. I will most certainly be back for any future maintenance for my car . Also thank you Monty for your great customer service!
They got me in fast, fixed my problem and nothing more or less. I am grateful for the exceptional service and honest, friendly staff! Larry and Anthony were both great and did not sell me anything that I did not need. They actually told me that some of the things that I felt needed to be done were not yet necessary and they saved me quite a bit of money today. The lobby is comfortable and they have great coffee, too! I will return yet again.
Joshua and Emmanuel did a great job with the ac repair. Thank you guys for everything
Stay away!! My wife and I won a charity silent auction gift certificate. Unfortunately the company the certificate was for closed down by the time we went to use it. They said that Expert Car Care would honor and to contact them. My wife contacted Expert Care Care and talked with the manager and explained the situation. He said they would honor it and set an appointment for two days later. When the work was done and she tried to present the $300 gift certificate, the assistant manager refused to accept it. Long story short I showed up tried to get them to go the right thing and honor what the manager told my wife he would do. The assistant manager said that he nor the manager would have never said they would accept it. I asked if I could talk to his manager who was not there via phone and he refused even call him in front of me or let me talk to him. Very dishonest people. Stay away.Response to owner: I have no need to try and scam anyone. Im a very honest person and all I expect is a business to do the same. Reading other reviews on Google and Yelp, there are many other instances where your shop has bait and switched, lied, charged for services not performed, etc. Youre Better Business Bureau rating is a B- for the same reasons. All this shows your propensity for being dishonest. If only one person reads my review and stays away from your shop, I feel vindicated.
I really recommend this mechanic and tire shop. Got 4 tires, balance and aligment. Great price and excellent customer service. The front desk people, specially Joshua were super nice and patient with me.
Professional, friendly, and honest—the best you could have! Their waiting room is clean and I’ve always been greeted with a smile. We take our cars here for any service from oil changes to breaks to tires. They always do an excellent job and are honest about what you need and what you don’t. Definitely recommend!
Helpful and honest, affordable, quality work. Thank you, youre life savers!
I took my car in for an oil change. They called and said battery was weak. Battery was less than 2 years old and I have had no issues with slow starts so I questioned this. Also, My husband had been told the same on his car and has now gone six months with no issue. When I went to pick up car, it would not start. I asked for a jump and they refused since I questioned them. Beware!
Been using for years on several different cars.Always deliver what they promise when they promise.Fair pricing-no surprises.Never any quality issues.Cant ask for more.
Very friendly and plugged my tire very quickly.
I dropped my car off this am because it kept stalling and breaking down on me. They were very nice and found the problem right away. They contacted my warranty company, ordered the part, had it delivered to their shop and my car was ready that same day!!! My car is running SO much better, I have peace of mind and their prices were competitive and fair. I am very happy and thankful for their quick and efficient service!!!!THANK YOU!!Rebecca P.
I wish I could give them a zero rating. These people are con artists. I took my 11-year-old BMW to them for a surging issue and was quoted nearly $700 for a throttle body that allegedly “would definitely fix everything”. The part was $230. They wanted another $300 in labor bringing the total to $1,000. I declined, and replaced the part for $230 from Rock Auto in about 2 hours with hand tools. The problem was also improperly diagnosed and ended up being a high-pressure fuel pump issue.Summary: if you are not extremely knowledgeable about mechanics, these people WILL attempt to rip you off blind. They have no clue what they’re doing.Edit response to owner: the point is that it wouldn’t matter if the part was engineered by NASA, your “AAA techs” misdiagnosed the problem and I would have been out $1,000 if I had trusted your shop. Additionally, the matter that your techs stated would “fix everything” was resolved for literally 20% of your cost, regardless of the source of the parts. Lots of people can throw parts at a problem until they eventually figure it out. You guys are complete jokers.
Went in for an alignment, the job was done but, the steering wheel was not aligned (tilts to the left). I was told by a friend that thats just someone being lazy. The steering wheel technically doesnt need to be aligned but it should be part of the alignment.
Been going to this place since i started driving! Ive never had any type of issue here, theyve always been very honest with me and never tried to sell me anything i didnt need. The staff and manager are very helpful and knowledgeable with all my questions. they even have the option of renting you a car at a very cheap rate if youre car is going to be in there for a few days. Dont think ill Be going anywhere else Unless i absolutely need to and i dont think Ive ever heard the words we dont do that or we cant do that come out of these peoples mouths!
Ive taken my car here multiple times & each time its all taken care of by the next day. Even on major work it only takes them 2/3 days max! They have a tow company that works with them and they just add it to your bill when the car is all fixed, which was very convenient. The staff is always friendly and willing to answer all of your questions honestly without trying to haggle you into doing extra work thats not needed. One of the best priced auto shops for the great quality you receive.
Their customer service is top notch, they are honest, caring & professional. My family & friends have used them for years and would never go anywhere else. If I could give a hundred stars, I would. You are in good hands with them.
Please DO NOT bring your car here. I usually don’t listen to people when they tell me bad things about an auto repair shop because not everybody is going to be happy about spending money. But this place is something else. They charged me $569 to replace a power steering cooler. It’s right across the street and I needed my vehicle so against my better judgment told them to go ahead and just fix it. All the guys that work there are laid back and nice, but still. They tried telling me that they buy the parts from strictly the manufacturer. Idk what manufacturer because when I looked up the part on the dodge website it was $107. Nowhere close to the $269 they got they got the part for. The same day I called 2 other shops in Casselberry and winter park just to tell myself I wasn’t being irrational with the price gouging, and they quoted me $288 from the first shop and $285 at the second shop. Just ridiculous. But I have no one to blame but myself because many people have told me how they got screwed when they went.
3/11/2020below is a reply to response received from this business for a review i posted on another site which has yet to post my reply. these are the most incompetent, dishonest mechanics i have ever had the displeasure of working with, and there have been a few. they make claims below regarding email trails and photographs they say prove their claims, i sure would like to see those, because they would certainly contradict the emails and pictures i have, and have sent them. never saw any of the ones they claim to have, another falsehood that ive come to expect from this establishment, regardless, the claim below states the florida department of agriculture sided with them. well its not me with the memory lapse as the department actually cited them and yes, i did receive and retain a copy of that citation. so james, you just let me know if a copy of that citation will refresh your memory, id be happy to provide one, in case yours got lost. in return, maybe you could provide me with the copies of emails and pictures that you say proved all, would love to see them!heres a response to your reply below James, trust there is no lapse in memory here, so let me refresh yours. the first repair was the radiator repair, the one where the windows were left down over night and it rained inside my car ruining documents and saturating my seats and carpet. the same one where your mechanic dropped a tool or something on my front bumber scratching the paint and leaving grease hand prints all over the interior. the one where my car was returned with the under carriage skid plate not reinstalled, which i was subsequently charded to reinstall a new one, do you remember now? i sent you pictures of that debacle. to make up for that genius repair, you tried to compensate me by doing a free installation of the cut out exhaust system. the one where the right side motor was banging off the floor board every time i hit a bump, you then tried to tell me it must have been a bad part when the motor quit working two weeks later, just brilliant! then the valve covers & gromet seals fiasco, which you replaced once with parts supplied by me, when that repair didnt work, again the excuse was parts. so, its done and im charged again with your parts (and those are leaking again) which didnt fix the problem either, there was still oil leaking. now the story is, its leaking somewhere else, the expaination was, we have to start at the upper most point and work our way down. that response was so ridiculous, i had enough of trying to give second chances and took the car to two seperate facilities with certified expert mechanics, one being a lincoln mercury dealership. both diagnosed the problem honestly, correctly and efficiently in one visit. your contention that there is an email thread and pictures confirming your initial diagosis is an out and out falsehood, which was probably made to fool readers of the review. just like your statement that the department of agriculture sided with you when i filed a formal complaint for the incompetency and deception. they didnt side with you sir, they cited you. I received and retained the copy they sent me in case youve misplaced yours. you should be more cautious with your statements and recollection of events. good to know youre glad that youre still on my mind and rest assured, i dont forget easily. as i informed you once before, i will continue to post reviews where ever and when ever i can, to keep other people from being ripped off as i was.
This is the BEST auto repair shop Ive ever taken my car to. My husband and I have been bringing our cars to them for the last 11 years and not once have we been disappointed. They have amazing customer service and they are always working hard to get me in and out as fast as they can. The owner and his son are the sweetest men and they always bring a smile to my face.
Great service! These guys are awesome. Always willing to work quickly and efficiently when needed. They provide excellent work and look to save money for their customers whenever they can.
Excellent experience. Professional, explained what was needed well. I didn’t feel manipulated or talked down to. Prices were in line with my research. Prompt service.
Great service. My car wouldnt start in the morning. Once I brought it in, they checked everything out and had a new battery installed in under an hour. Honest folks. Great little gem.
Amazing company.. so worth the drive! Was recommended to us and I will and already have recommended to friends and family.!