I spoke with the owner of this company and let him know that I was about an hour and a half away from him and that I had a computer that I used for my recording studio that had went down. He generously asked me to check some things over the phone and he went beyond, I take that back, above and beyond and told me some things to look out for and pointed me in the right direction, and low and behold computer is back up and running in my recording studio what a godsend. If you need your Mac fixed or are looking for a quality company and you’re in the area of Orlando this is the gentleman to take your computer to.Thank you.
I had a question about selling my mac vs trading it in and Patrick was incredible helpful. Not only did he offer me a fantastic price, he also referred me to other local computer stores who may be able to provide a better trade. On top of that, he called me back and gave me additional options/ideas for what I was trying to achieve, saving me a lot of time and money. I highly recommend Patrick at MacsOrlando. Thank you Patrick!
Very professional. Good prices. Honest owner.
Sorry for the mixed review... this place was helpful but there really are better options.The owner comes off as very professional at first. He remains this way if you stand where he says to, sit where he says to, and not ever interrupt him. Do anything against that and you will see a different side of him. You will likely get chastised as I did which was an odd turn.This place is cash only. For me in this day and age that raises some red flags.I was also given conflicting information that when I tried to gently get clarification from was argued with and blamed again.To be clear the work he did was fine enough. He replaced a defective battery in a MacBook Pro. I was surprised that he handed me the broken battery in a box and told me to dispose of it “you brought it, it’s your responsibility” as he smoked a pipe directly in front of me. Again just seems like some odd gaps in customer service.I appreciate the work he did however working with him was unpleasant enough that I will be taking my business elsewhere in the future.
If I could give this place a 0 star rating I would. I am surprised that theyre even in business. The owner is 100 years old and senile. He didnt remember who I was and kept charging me over and over for the same repair. He was rude and not professional. I ended up paying $750 for a battery replacement. The worst experience Ive had.
My MacBook Pro was running slow, so I decided to take it to MacsOrlando. I left it with the owner to be fixed, and he said he would let me know when it was ready to be picked up. After waiting several weeks without hearing from him, I decided to call to find out what was going on. He said that the computer was unrepairable and that I could come pick it up. When I went back to the store and looked at the computer, the screen showed a folder with a question mark. I asked what happened, and he said he had no idea. I tried to get more detail out of him, but he had no explanation. He could barely remember looking at the computer and had nothing written down about it. Nevertheless, I accepted his claim that the computer was unrepairable and asked if he could at least try to get the data off of it. He said he would try, and I left it with him again. Why I trusted him with my computer again I don’t know. A few days later, he contacted me saying that the computer was working and ready to be picked up. I was surprised considering he had previously claimed it was beyond repair. When I went back and looked at the computer, I noticed that all my data was gone. He had conveniently forgotten to mention that part. I think he was hoping I wouldn’t notice. I asked him what happened, and he said that when he looked for my data on the hard drive he couldn’t find anything. He then decided, knowing there was data on the hard drive that I wanted, to erase and format the drive without asking me. I tried to get more information out of him about what went wrong, but got nothing. He was either clueless or trying to cover up his mistakes. And to add insult to injury, he didn’t offer any kind of refund. But wait, there’s more. What he did didn’t even fix the problem. Within a few days of using the computer, it started running just as slow as before if not slower. I sure as hell wasn’t going back to him again, so I decided to take it to someone else, who easily found that the issue was the battery. He put in a different battery, and the computer now works fine. So, essentially, I paid MacsOrlando hundreds of dollars to have all my data deleted. If that’s something you’re interested in doing, by all means, go to MacsOrlando. But if you’re looking for an actual Mac specialist, or just someone who knows about computers, there are far better options in the Orlando area.
I wouldnt recommend this place. Rip off, cash only and owner smokes cigarettes inside. Its amazing this place is open. Please go somewhere else!
Yes the owner does not accept credit cards but he has a great selection and great prices.
Patrick has done great work on my computers over the years. No complaints here.
Warning! Do not use this merchant! He requires you remove face mask, claiming he’s hard of hearing and his prices are through the roof! DO NOT USE!!!
Patrick was friendly and he had fixed a few computers for me in the last, but I think age has gotten the best of him and perhaps its time to retire. I took in a MacBook for repairs and Patrick quoted me a price. It took about a month to conclude if all the repairs were needed.We ended up agreeing to repair the Wi-Fi, hard-drive and a track pad.I ended up leaving the country for a funeral and when I returned I went into quarantine. (this is 2 months in total time)When I called Patrick to ask about my computer. He told me he sold it because I didnt come back quick enough.I never recieved any phone calls. He never followed up with me to let you know the computer would be sold. I had extremely important information regarding my business and family in the laptop and he sold it without any issues. I was pretty heartbroken and I just cant believe he would do that.He didnt even apologize and offer any type of discount or just showed no remorse.He should retire already. Way too old and his mind isnt all there.Sad time for Patricks business.
Great service, professional and enjoyable experience. I have a Mac Book with the non-servicable battery. Well, it finally died. I weighed my options and decided to try to find a pro that could dig into it and put in a new one. Just got it back yesterday. New battery and working great. Im ready for another 5 years of service. Thanks Patrick!!!
Patrick sold my laptop without saying anything cause I took too long to pick it up... Unbelievable.
I called this place looking for a used computer and Patrick acted as if I was interrupting his day. He was extremely rude and unprofessional. Odd guy with odd business practices.
Only going to get solid computers from here, customer service is fantastic.
I have been to see MacsOrlando a few times. He has always been helpful and patient.
I have worked with Patrick and macs orlando for 10 years and he has saved my computers and saved me a ton of money. I have more often felt like Ive gotten a better deal than Patrick did. He is fair, honesty and does not mince words.
Poor service. Cash only and prices are random and weird. Odd place.
I will ONLY go to macsOrlando for my MacBooks and repairs. Patrick knows exactly what is best for your needs as he takes the time to analyze which computer or repair you may need. Be patient, because he is thorough. He has even recommended immediately purchasing a used MacBook Air from another seller because he did not have one in stock and praised the price for the the i7 MacBook Air the person was selling (Who does that these days?) Ended up waiting as my daughter is saving up for a more labor intensive MacBook Pro. They will only sell what you need or may need for future upgrades, use Certified Apple products, and guarantee their work and products! I produce music and have recommended all my friends and co-producers to macsOrlando. They have nothing but great things to say and are all happy with their purchases. Be patient, as Patrick is thorough with his explanations... :-)
Highly recommended for computer repair. Great communication through the whole process and a great outcome at a very reasonable price.
The gentleman was friendly and informative, with reasonable prices.
Love working with Patrick at Macs Orlando. Hes recovered each of my computers from the brink of death and helped recover important files needed for my business.
If I could give this place no stars I would. DO NOT TAKE YOUR COMPUTERS HERE. My laptop left in worse condition than when it got there
Patrick was very helpful, got me exactly what I needed at a good price. Will definitely return next time I need help with a computer.
Locally owned and operated. Extremely helpful staff!!
Patrick has kept my old Mac working for years. Its much better than buying a new one!
Odd place to say the least, went with my mother in law and wife to possibly purchase two MacBook pros found what we wanted and found out it was cash only? To their credit there was a sign on the door that I missed. We were turned away seconds away from spending almost 2k. Im not sure who walks around with thousands of dollars on their person, I havent used cash in years personally and cannot remember the last time I could t use my debit or credit to make a purchase, even at food trucks or at the flea market, maybe its just me.
Patrick help me out today big time!! Thanks!
Walked in to Patrick cussing somebody out on the phone, then as Im walking around he lights a pipe and starts puffing on it. Odd place ... and odd front desk/ customer service.
Disappointed...
Lame